Job Worth Doing Reviews 

154
TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

Two doors got fitted April 2023, water ingress, draughts, these uPVC doors are less efficient than the wooden ones fitted previously. The staff do t answer the phones and third party contractors hav... See more

Rated 1 out of 5 stars

Can contact to get issue sort as none of number I have are for them getting passed from pillar to post

Rated 1 out of 5 stars

Surprised they lasted as long as they did- doesn’t matter how many company guises you invent, your unprofessional reputation will always catch up. Just a board of sales minded people wanting to make a... See more

Rated 1 out of 5 stars

Job not worth doing, initial installation seemed good but some glass panes damaged, some just wrong.staff in office polite but never get phone calls returned. Now one month on and still waiting and wa... See more

Company replied

Company details

  1. Insulation Contractor
  2. Boiler and Heating Service
  3. Plumber
  4. Solar Energy Equipment Supplier

Information provided by various external sources

Our experienced fitting teams are experts in their field who aim to deliver the best quality products and installation within the industry We offer top quality products across a wide range of home improvements including A rated double glazing, doors, conservatories, roofline and many more products Our aim is to always get our fit 'Right First Time'


Contact info

1.2

Bad

TrustScore 1 out of 5

154 reviews

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1.2

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Rated 5 out of 5 stars

My rating is based on a job not fully …

My rating is based on a job not fully completed as one window could not be installed due to being built to the wrong size. However the installers were extremely friendly and professional in the work carried out. I have no issue with their work and would recommend the company.

July 20, 2017
Unprompted review
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Reply from Job Worth Doing

Mr & Mrs Watson

Thank you for taking the time to review our Company and for awarding 5 stars, we really appreciate it

We are confident that your final window will be installed as soon as we receive it back into our installation depot

We have passed your review on to our Customer Service Manager to check on progress


Kind regards


Wendy
Customer Care Team

Rated 1 out of 5 stars

Makes me sick to my stomach

Wouldn't recommend this company at all or job worth doing!!!! Total disgrace

Mr & Mrs Price P53973
Wouldn't recommend this company at all, fitters more worries about getting job done asap rather than properly, had to get another couple of fitters out to rectify the 1st lot and still not sorted properly! Wrong glass in windows wrong glass and style of doors! Back door is leaking bad, still waiting on my glass for my front door which by the way the letter box had fell off too. Damage to my property, dents in walls, glue all down hall walls and on hall carpet which I can not get off, white substance down one wall in my girls room which I can not get of either, bathroom bath panel has been cracked in 2 places and looks as if fitters have tried to hide it by glueing it which can clearly been seen!! The list goes on. I was promised by tom this would get sorted and he would get a plaster to come out and plaster and paint the damage for free but with white paint only!! My hall is magnolia and the girls room is pink!! unacceptable and lack of communication is a joke. Disappointed in whole experience! I have not signed any paperwork for job complete so they have not yet been paid either so you would think that Penicuik windows would be bending over backwards to call us and to rectify their wrong doings so they can get paid but still not herd from them for over a week now and every time for over 4 weeks when I call Kirsty always says I am so sorry about that and will get my manager to call you back which never happens!! Call them back a couple of days ago to get told by Claire kirsty got fired and that she needs to get the manager to call me as she is not dealing with our custom and can't gain access to kirstys emails!! Still waiting for that call!! After reading all reviews on here I regret not reading them before installation as I would have went else where and for the replies from customer care are a joke as well as it should not take for customers to complain and give bad reviews for you to reply to them only then and also to reply with we will call soon is not satisfying enough as we have herd this one to many times!! Trading standards are going to be getting an email from us as well as the papers as penicuik should not be aloud to keep going. I even sent a cd with all damage to my property and the shady workmanship away with the fitters as well as tom the manager has taken photos with his camera too so the evidence is extremely clear which will back up my statement email to trading standards! So very disappointed.

July 2, 2017
Unprompted review
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Reply from Job Worth Doing

Ms Harvey

We apologise for the issues you have been having with our Company and have asked our Customer Services Manager to call you today

Wendy
Customer Care Team

Rated 1 out of 5 stars

A Bunch of Cowboys

A Bunch of Cowboys, never use them again, I would advice everyone else not to use them, I am certainly circulating through my friends and work colleagues to tell them never to use them. After 2 months still not completed to satisfactory standards even after 2 "managers" have been out. Not a very professional group.

June 29, 2017
Unprompted review
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Reply from Job Worth Doing

Mrs Hay

We are sorry that you are not happy with the experience you have had with our Company and have asked our Head of Customer Services to call you

Wendy
Customer Care Team

Rated 5 out of 5 stars

New windows and door installation

Excellent from start to finish! Clean and a very high standard of installation, I would recommend Jobworthdoing to anyone without a doubt.

June 20, 2017
Unprompted review
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Reply from Job Worth Doing

Mr Hunt

Thank you so much for taking the time to review our Company, we really appreciate it

We are delighted that you are happy with your new installation

Kind regards


Stephen
Customer Care Team

Rated 1 out of 5 stars

Pay us another £5400 otherwise we won't do the job!!!

Job Worth Doing and Zenith Home (Both part of Entu plc) are the worst companys I have ever had to deal with. We agreed a price for my Roofline to be replaced and was just waiting for the installation date. After a few weeks of not being contacted I contacted them only to be told that they can't do the job for the agreed price, I will have to pay an additional £5400 if I want the job done. That is over 200% more than the agreed price. After over two months of emails to their customer/complaints service all I have ever received is a reply saying "A Manager will call you shortly" which no one ever has. Which I assume is all that I will get from this response once it is forwarded. I have now been forced to go through the Ombudsman to try and resolve this matter because it is very difficult to resolve something with a company that refuses to speak to you................I am only writing this review in hope that it will prevent somebody else using their service and receiving the same unprofessional service and stress that I have.

In answer to your reply, my details have been passed on to numerous people over the past two months and no one has contacted yet, so I have no expectation that they will now.

June 17, 2017
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Reply from Job Worth Doing

Mr Dixon

We apologise that you have not had a good experience with our Company and that there is an issue over the contract price

We have passed your comments onto our Sales Director to investigate

Wendy
Customer Care Team

Rated 5 out of 5 stars

The Same Guys Again Definitely.

Shaun & Liam were an absolute pleasure to have in my home. They arrived everyday when they said they would. They both worked very hard, even in the heat! They both cleared up after everyday. They were both polite, friendly, clean, informative throughout the whole project & again an absolute pleasure to have in my home. I can not fault them at all. I would like my comments passed on to the two of them please.
Shaun did inform the Service Centre that I required a lever lever handle for my front door, as of yet I have not heard anything. To which not fault to Shaun.

June 8, 2017
Unprompted review
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Reply from Job Worth Doing

Claire

Wow what a great review of our Company and our fitters - we will certainly pass your comments onto Shaun and Liam as they always like to get feedback from customers

We have passed your review onto our Customer Service Manager who will chase up the lever handle for you

We hope you have a great Friday

Kind regards

Stephen
Customer Care Team

Rated 5 out of 5 stars

Highly Recommended

Peter and his team turned up on time and worked continuously to complete the job in one day - 3 doors and 12 windows. I have had new windows in 2 of my previous properties, installed by other companies, but the standard of this installation was the best by far. Thanks guy!

May 19, 2017
Unprompted review
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Reply from Job Worth Doing

Good Evening

Thank you so much for such a great review of our product and service, we very much appreciate you taking the time to do this on our behalf and for awarding us a top rating

We will pass your comments onto Peter and his team as they love getting feedback from happy customers

We hope you have a very nice weekend

Kind regards


Stephen
Customer Care Team

Rated 1 out of 5 stars

I wish we had read this before agreeing …

I wish we had read this before agreeing to let this company into our house, we dealt with the Perth depot. Firstly they lost a bead and took nearly 4 months to fit it they took similar time to replace scratched panes, still haven't fixed the rubbish letter box that fell apart and I haven't even started on the workmanship, which is poor, the mess left or the abject indifference to customer care. To be fair I phone their hq and something happens, but not if I phone the depot very poor and will not recommend. In fact I am concerned about the quality of the whole installation including the products used and whether they match the spec we agreed.

May 19, 2017
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Reply from Job Worth Doing

Sir

Can you please provide a contract number so that we can investigate your claims as not enough information has been provided to be able to respond

Stephen
Customer Care Team

Rated 2 out of 5 stars

I will need a call back ASAP!

I have now spoken 3 times with the people from St Andrews about the missed hinge covers and the crack in the front door frame. We also spoke to the fitter twice and he never came back to fix the issues. Not happy that I've spoken to you 3 times now and never had any calls back to sort the issues.

May 18, 2017
Unprompted review
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Reply from Job Worth Doing

Mr Pigott

Apologies that we have not resolved your outstanding remedials as quickly as possible and for our installation team not responding to your calls

Our Customer Care Manager will call you today to discuss and arrange for the repairs and missing hinge covers


Stephen
Customer Care Team

Rated 1 out of 5 stars

Dont do it... Worst experience ever

Worst experience ever... Salesmen telling me i could have something done and turns out we couldnt... Dont know what thereselling and the installation was worse... windows measured wrong installed me a dodgy wedged in window! Took over a month of heating escaping and breezy bedroom and rubbush communication before the remake was ready. Lack of communication failed to arrive on numerous occasions no phone call to say werent attending sat in more than once waiting for them to arrive.
When window that wss wrong was due to be replaced they turned up without that window but fitted a window that was measure for after the one that was wrong.
Was meant to be delivered that day to be installed and never came.
Spoke to numerous managers shaun, sally and chris no one ever responded. I sat in on easter weekend saturday waiting and no one came despite assuring us they would all the manaher above said to call ... Shaun and sally werent working that day and chris was working but ignored my calls as was in a meeting but a member of his team basically said i just had to sit in and wait! Charming! But did say she would get him to call me Chris then went home ! No call back!! Weve have complained now on numerous occasions and still had nothing back.. Sums them up from start to finish..
My partner stupidly then arranged for them to measure the front porch up... Surprise surprise then never showed up.
Ive now asked for the name of the regional operations manager.
Awful awful awful never again.. The term could organise a **** up in a brewery comes to mind

May 18, 2017
Unprompted review
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Reply from Job Worth Doing

Mr Johnston

We apologise that you have not had a good experience with our Company and hope to rectify your outstanding issues as quickly as possible

Our Customer Service Manager will call you today to discuss further

Stephen
Customer Care Team

Rated 2 out of 5 stars

I debated writing this

I debated writing this, I also debated giving it a "Bad" score but upon reflection I'd be a little unfair just for one reason; the actual finished job of the windows is first class, the fitters know their stuff in that department.
HOWEVER..... the conditions in which they work under is nothing short of messy, lazy and stupid and quite frankly just downright dangerous not only for them but also for myself and my children. I don't think the fitters I got knew what a clean as you go policy was.
Yes they put dust sheets down but only in the areas where they laid their tools. My brand new day old king size Tempur Mattress being one on the areas. They seemed to think that it's acceptable to lay all manner of equipment and tools on a £2000 bed, including a plugged in reciprocating saw being one of them. The place was an absolute disgrace, it was like a bomb went off.

After they installed the first 3 windows, they left around 4 o'clock and said they will be back the next day. They left me to clean up their mess. Don't get me wrong, they did attempt half heartedly to tidy up but they seemed to think it was acceptable to leave piles of masonry, dust, wood splinters and screws in the corner of my hallway on my brand new carpet. Not very child friendly for a 4 and 7 year old. On the subject of the mess they made, I spent the best part of an hour picking out bits of upvc splinters/sawnoffs from my shagpile rug which they didn't even bother to cover before commencing the job. I only discovered this after they left.
I also found tools and various upvc window parts in my child's bedroom; they weren't even doing any work in that room on the day in question; Again not very child friendly.

Wait.... It gets worse. So with me being unable to approach the fitters as my first impression wasn't great to start with (I mean who in their right mind would ask a customer to "Get the coffee on luv") I found them to be far too comfortable and with not much professionalism about them, so no, I didn't feel I could speak to them. I left them to get on with the job while I sought refuge in the garden. Upon their early departure I ventured back into the house to discover that they packed up their tools and left them in the corner of the porch on my freshly painted window ledges and surrounding my children's toy cupboard; amongst the items were a reciprocating saw, battery operated drills, solvent bottles, glue... you get the jist, all the kinds of stuff that children would be attracted to. When the guy asked if he could leave his tools in the corner earlier in the day, I assumed it was the single bag he had in his hand which he said he would cover over. He didn't say anything about power tools or solvents. And No... He didn't cover any of it before he went. I had to go find a cardboard box to safely place all his stuff in it and then try wrestle all my kids toys out from the back of his pile and generally try and make the area safe for my kids to be able access their toy cupboard.

So today it appears they are already making excuses to leave early and want to come back and fit the rest of the windows over the weekend!!!! W.T.F??? It's a 2 day fit out, not 3!!!!

Today the adventure continues. I can't wait to see what they have in store for me today. All I will say is NEVER use this company ever again.

I've got lots of pictures. Let's hope I don't have any issues on the back of this Fit out.

May 12, 2017
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Reply from Job Worth Doing

Sir

Could you please let us have your contract number as we requested this, we believe that you have given this information to Trustpilot but they have unfortunately not given us this information

As soon as we receive this we will have our installation manager investigate your review

Stephen
Customer Care Team

Rated 1 out of 5 stars

Job not worth doing

Job not worth doing, initial installation seemed good but some glass panes damaged, some just wrong.staff in office polite but never get phone calls returned. Now one month on and still waiting and waiting. Now holding me up in getting decorating done, very frustrated. Wish I hadn't bothered changing all my windows and doors at great cost.

May 3, 2017
Unprompted review
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Reply from Job Worth Doing

Mrs Hollis

Can you please let us have your contract number in order that we can investigate your complaint

Stephen
Customer Care Team

Rated 5 out of 5 stars

Quick

Quick, clean. efficient & friendly

April 30, 2017
Unprompted review
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Reply from Job Worth Doing

Ms Brooks

Thank you for taking the time to review our Company, we really appreciate it and for awarding us 5 stars

Thank you for choosing our Company for your home improvement

Stephen
Customer Care Team

Rated 4 out of 5 stars

Job completed well and we are very …

Job completed well and we are very satisfied customer.

April 28, 2017
Unprompted review
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Reply from Job Worth Doing

Mr Kirk

We are delighted that you are a satisfied customer!

Thank you for reviewing our Company

We hope you had an enjoyable Bank Holiday Weekend

Kind regards

Stephen
Customer Care Team

Rated 5 out of 5 stars

The fitting of the windows was done …

The fitting of the windows was done quickly, efficiently with floors and surrounding areas protected. Following the finish of the installation the windows and work areas were cleaned thoroughly. A demonstration was given on the locking of the windows, and a key for each window provided.
The team were polite at all times, with explanations given when asked questions about the installation.

April 28, 2017
Unprompted review
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Reply from Job Worth Doing

Mr Lansdowne

What a great review you have given our Company, we really appreciate you taking the time to do this and for awarding us a 5 star rating

We are delighted that our fitting team did such a great job of installing your product, fully explaining how everything works and cleaning up after themselves

We would take this opportunity to thank you for choosing our Company

Kind regards

Stephen
Customer Care Team

Rated 5 out of 5 stars

Jobworthdoing visited our house 3 times

Jobworthdoing visited our house on three occasions to install new windows and door. In every case, the two guys arrived on time, were very efficient in doing the work and were very friendly. After the work was completed, they cleaned both inside and outside the house and we were very impressed with the standard of workmanship. We would have no hesitation in recommending Jobworthdoing.

April 28, 2017
Unprompted review
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Reply from Job Worth Doing

Mr Litton

Wow what a review - we are absolutely delighted that our installation team did such a great job on all occasions they were in your home

We train them well, even on how to clean up after themselves!

Thank you for taking the time to submit this review and for awarding us 5 stars

We hope you have a very pleasant Bank Holiday Weekend

Kind regards

Stephen
Customer Care Team

Rated 5 out of 5 stars

Kitchen Window

The work was done quickly and efficiently and the fitters were politeand friendly . They cleaned up after themselves and left no mess.

April 28, 2017
Unprompted review
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Reply from Job Worth Doing

Thank you for your review of our Company and for awarding a top rating - we really appreciate it

We pride ourselves on offering the best possible customer care and are delighted that this is the experience you had with Job Worth Doing

We thank you, once again, for choosing our Company for your new home improvement and wish you a pleasant weekend


Kind regards


Stephen
Customer Care Team

Rated 5 out of 5 stars

Side door replacement.

Excellent product.Installer was superb, arrived earjy, did a great job removing the old door without damaging the plaster and fitted the new door without any problems.Ensured that everything was left clean and tidy before leaving. Very pleased with both the job and the product.

April 27, 2017
Unprompted review
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Reply from Job Worth Doing

Thank you so much for taking the time reviewing our Company and for awarding us 5 stars

We are delighted that you are happy with your new door and that our fitting team did a great job and made sure they cleaned up after themselves

We would take this opportunity to thank you for choosing our Company for your home improvement


Kind regards

Stephen
Customer Care Team

Rated 5 out of 5 stars

Speedy work

Speedy work, and now my garage looks smart and refreshed. Replacement gutters drain properly - no longer the hangout for thirsty pigeons.

April 27, 2017
Unprompted review
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Reply from Job Worth Doing

Ms Browning

We are delighted we have helped on the eviction of the thirsty pigeons and that they have moved on to annoy some other poor householder!

Thank you for taking the time to review our Company and for awarding us a top rating, we really appreciate it

Kind regards


Stephen
Customer Care Team

Rated 2 out of 5 stars

Takes forever to complete a job - and i'm still waiting

They were installing new doors for me, as well as doing some building work. Doors arrived with the wrong handle and it has taken over a month (and still waiting) for the new handle to arrive. The plastering work has not been done either and the installers tried to get me to sign off on the work before they had completed everything.

The builders have also created huge scratches on my wooden floors by dragging the sofa across the floor and despite sending photos and details to customer services, i have heard nothing. Overall service has been really poor. Customer service never get back to you when they promised.

However, I must add that the work that has been done seems to be done well.

April 25, 2017
Unprompted review

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