I dealt with Jim McGouldrick and, although I was initially apprehensive about buying a motorcycle from Scotland without seeing it first, as I’m based in the South, I needn’t have worried. Jim did... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Looking to upgrade to a new motorcycle I popped into the Dundee dealership to discuss trade in and purchase options with Jim McGouldrick (actually based out of Aberdeen but covering Dundee branch that... See more
Company replied
Working with Jacky Chan was an absolute pleasure! Jacky is diligent and professional. The best part - Jacky and John Clark Team stayed in touch with me the entire time, which only made the experience... See more
Company replied
I’ve purchased three BMW motorcycles from Simon at BMW Motorrad Aberdeen. I cannot recommend them enough to anyone looking for absolutely top notch service. All three purchases were problem free with... See more
Company replied
Company details
- Car Dealer
- also in
- Car Inspection Station
- Car Repair and Maintenance
- Car Service
- Motorcycle Dealer
- Used Car Dealer
Written by the company
Located on Wellington Road in West Tullos we are just a ten-minute drive from Aberdeen city centre and very close to the A90, making us easily accessible from anywhere in the east of Scotland. With state-of-the-art facilities at our dealership and service centre, bringing your BMW motorcycle to us will mean you can take advantage of our MOT testing service, pre-season checks, body repairs and maintenance work, as well as new tyre fittings. All of our expert technicians have been directly approved by BMW and we only used approved BMW parts, so you know that your motorcycle will be getting exactly what it needs. Come and visit us today to and our friendly staff will be on hand to help you. Alternatively, give us a call or submit an online enquiry form and we will get back to you with a quote as soon as we can. We look forward to seeing you soon.
John Clark Motor Group
Written by the company
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
Contact info
Wellington Road, West Tullos, AB12 3EW, Aberdeen, Altens, United Kingdom
- 01224 335 577
4.1
Great
167 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Car wasn't ready for the day initially…
Car wasn't ready for the day initially stated due to a control unit not working (this was what I was told). The next working day I get a text saying car is ready to collect with no information as to what was going on with the control unit. Called up to find out more information and I get a template response "you got a text saying the car is ready" - I'm well aware, thank you. Does BMW think the owners don't care about their car? If I'm being told the control unit is not working then I'm told the car is ready to collect, the obvious thing would be to inform me of what happened with the control unit issue!
April 9, 2023
Reply from John Clark Motor Group - BMW Motorrad Aberdeen
Hello Nadeem,
Just to confirm that I have passed your feedback on for comment and review and will come back to you once I have more details.
Many thanks,
Julie Jamieson
Reply from John Clark Motor Group - BMW Motorrad Aberdeen
Good Morning Andrew,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
what a disappointment
what a disappointment. where has the class gone from the John Clark BMW showroom.
Looking to purchase new car so took me and the wife around some dealerships. A woeful John Clark’s .. scruffy car layout outside, cars unwashed and dirty, the 2 disheveled individuals approached us and some other potential buyers. They looked like they should be sorting out rides at a show ground.
Guys you should pop up the rd to mercedes …. that’s how it’s done.
We only had £45k cash to purchase a car so maybe they weren’t that interested
March 26, 2023
Unprompted review
Reply from John Clark Motor Group - BMW Motorrad Aberdeen
Good afternoon, Peartree Interiors,
Many thanks for your review and I am sorry to read your experience has not been a more positive one.
I will of course pass this to our management team for review.
Thank you for contacting us.
Kindest regards,
Julie
The estimate on my van was carried out…
The estimate on my van was carried out efficiently, due to your heavy workload the van took slightly longer to repair than anticipated.
All in all very good with excellent quality of work.
April 5, 2023
Reply from John Clark Motor Group - BMW Motorrad Aberdeen
Good Morning Bill,
Many thanks for your review and feedback, which I will ensure is passed on to the team.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
do your very best to help and accommodate
my sincere appreciation for your assistance with the booking and the timely maintenance service.
March 29, 2023
Reply from John Clark Motor Group - BMW Motorrad Aberdeen
Good Morning George,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Avoid
0 can not be put more. I Rezerved a car but it’s sold.HOW? They take money for the reservation, but there is no car..
April 4, 2023
Unprompted review
Reply from John Clark Motor Group - BMW Motorrad Aberdeen
Hello Oleg,
Thank you for your review which, I have passed on to our management team.
Kind regards,
Julie
Great service
March 21, 2023
Reply from John Clark Motor Group - BMW Motorrad Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Professional service
March 26, 2023
Reply from John Clark Motor Group - BMW Motorrad Aberdeen
Good Morning Nick,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Excellent sales staff
Excellent sales staff, great selection of vehicles and ease of ordering and payment
February 16, 2023
Reply from John Clark Motor Group - BMW Motorrad Aberdeen
Good Afternoon Mrs Massie,
Many thanks for your review and feedback, which I will ensure is passed on to the team.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Straight to the trouble(s) - and fixed all reasonably
I went to another, well-meaning garage on a friend's recommendation and one of their engineers quoted me £1800 to replace the gear box. It was the first time I had gone anywhere else but John Clark. Even though the first garage was kind and helpful, I was not confident that they were the specialists so I went back to John Clark who not only told me the problem was the gear selector, not the gear box, but they also identified two other issues. They then fixed all three problems, saving me hundreds of pounds and, as my friend said, practically giving me back a new car. This experience strengthens my confidence in John Clark, which is now located on Abbotswell Road, Aberdeen.
March 10, 2023
Reply from John Clark Motor Group - BMW Motorrad Aberdeen
Good Afternoon,
Many thanks for your review and feedback, which I will ensure is passed on to the team.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Reply from John Clark Motor Group - BMW Motorrad Aberdeen
Good Afternoon,
Many thanks for your review and feedback, which I will ensure is passed on to the team.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Reply from John Clark Motor Group - BMW Motorrad Aberdeen
Good Evening John,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Lisa
Lisa, was a joy to deal with, very informative and always called back with updates.
March 2, 2023
Reply from John Clark Motor Group - BMW Motorrad Aberdeen
Good Afternoon Phillip,
Many thanks for your review and feedback, which I will ensure is passed on to Lisa and the team at BMW Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Excellent service
Yes it was very helpful . Attention to your requirements was noted and carried out . Perfect result .
February 15, 2023
Reply from John Clark Motor Group - BMW Motorrad Aberdeen
Good Morning Catherine,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Negotiating deal was straightforward…
Negotiating deal was straightforward and paperwork reflected exactly our agreement.Subsequently bike was delivered to my door. Staff courteous and attentive at all times.
February 1, 2023
Reply from John Clark Motor Group - BMW Motorrad Aberdeen
Good Morning Peter,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Excellent service
Updated about vehicle progress throughout. Great customer service.
February 15, 2023
Reply from John Clark Motor Group - BMW Motorrad Aberdeen
Good Afternoon Catherine,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Friendly and very helpful staff
Friendly and very helpful staff, Jim MacGouldrick, our sales exec liaised with the servicing folk to ensure the bike got turned round quickly and let me get back on my way
February 20, 2023
Reply from John Clark Motor Group - BMW Motorrad Aberdeen
Good Morning Bobby,
Many thanks for your review and feedback, which I will ensure is passed on to Jim and the team at BMW Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Super easy and so professional
Such a simple process, picked up my car in then delivered back in the afternoon complete with a wash and hoover , the young lad that picked up my car was very polite and professional
February 22, 2023
Reply from John Clark Motor Group - BMW Motorrad Aberdeen
Good Morning Peter,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Had a courtesy car for the few days
Had a courtesy car for the few days.
Nice staff and always do a good job.
Decent communication
February 17, 2023
Reply from John Clark Motor Group - BMW Motorrad Aberdeen
Good Morning Adrian,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
New Car Purchase
Working with Jacky Chan was an absolute pleasure! Jacky is diligent and professional. The best part - Jacky and John Clark Team stayed in touch with me the entire time, which only made the experience more enjoyable. However, we did wait almost 15 months for the new car, and it should be noted that this wasn't the fault of John Clark BMW.
January 14, 2023
Reply from John Clark Motor Group - BMW Motorrad Aberdeen
Good Morning Mrs Clark,
Many thanks for your review and feedback, which I will ensure is passed on to Jacky and the team at BMW Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.