John Clark Motor Group - BMW Motorrad Aberdeen Reviews 

164
TrustScore 4 out of 5

4.2

Wellington Road, West Tullos, AB12 3EW Aberdeen, Altens, GB


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Rated 3 out of 5 stars

The quality of the bike fell short of expectations, considering it was advertised as having been through extensive checks in the Approved category. Credit due for replacing the clutch (once my local d... See more

Rated 5 out of 5 stars

Looking to upgrade to a new motorcycle I popped into the Dundee dealership to discuss trade in and purchase options with Jim McGouldrick (actually based out of Aberdeen but covering Dundee branch that... See more

Company replied

Rated 5 out of 5 stars

Working with Jacky Chan was an absolute pleasure! Jacky is diligent and professional. The best part - Jacky and John Clark Team stayed in touch with me the entire time, which only made the experience... See more

Company replied

Rated 5 out of 5 stars

I’ve purchased three BMW motorcycles from Simon at BMW Motorrad Aberdeen. I cannot recommend them enough to anyone looking for absolutely top notch service. All three purchases were problem free with... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Motorcycle Dealer
  6. Used Car Dealer

Written by the company

Located on Wellington Road in West Tullos we are just a ten-minute drive from Aberdeen city centre and very close to the A90, making us easily accessible from anywhere in the east of Scotland. With state-of-the-art facilities at our dealership and service centre, bringing your BMW motorcycle to us will mean you can take advantage of our MOT testing service, pre-season checks, body repairs and maintenance work, as well as new tyre fittings. All of our expert technicians have been directly approved by BMW and we only used approved BMW parts, so you know that your motorcycle will be getting exactly what it needs. Come and visit us today to and our friendly staff will be on hand to help you. Alternatively, give us a call or submit an online enquiry form and we will get back to you with a quote as soon as we can. We look forward to seeing you soon.

John Clark Motor Group

Written by the company

Family Owned Business Focused on Excellent Customer Service
Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.

John Clark Approved

All Our Vehicles Are John Clark Approved

All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.

Contact info

  • Wellington Road, West Tullos, AB12 3EW, Aberdeen, Altens, United Kingdom

  • 01224 335 577

4.2

Great

TrustScore 4 out of 5

164 reviews

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1-star

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4.2

All reviews

(164)

2,068 reviews in the last 12 months

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Rated 4 out of 5 stars

The estimate on my van was carried out…

The estimate on my van was carried out efficiently, due to your heavy workload the van took slightly longer to repair than anticipated.
All in all very good with excellent quality of work.

April 5, 2023
John Clark Motor Group - BMW Motorrad Aberdeen logo

Reply from John Clark Motor Group - BMW Motorrad Aberdeen

Good Morning Bill,

Many thanks for your review and feedback, which I will ensure is passed on to the team.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

do your very best to help and accommodate

my sincere appreciation for your assistance with the booking and the timely maintenance service.

March 29, 2023
John Clark Motor Group - BMW Motorrad Aberdeen logo

Reply from John Clark Motor Group - BMW Motorrad Aberdeen

Good Morning George,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Aberdeen.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 1 out of 5 stars

Avoid

0 can not be put more. I Rezerved a car but it’s sold.HOW? They take money for the reservation, but there is no car..

April 4, 2023
Unprompted review
John Clark Motor Group - BMW Motorrad Aberdeen logo

Reply from John Clark Motor Group - BMW Motorrad Aberdeen

Hello Oleg,

Thank you for your review which, I have passed on to our management team.

Kind regards,

Julie

Rated 4 out of 5 stars

Great service

March 21, 2023
John Clark Motor Group - BMW Motorrad Aberdeen logo

Reply from John Clark Motor Group - BMW Motorrad Aberdeen

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Professional service

March 26, 2023
John Clark Motor Group - BMW Motorrad Aberdeen logo

Reply from John Clark Motor Group - BMW Motorrad Aberdeen

Good Morning Nick,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Aberdeen.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Excellent sales staff

Excellent sales staff, great selection of vehicles and ease of ordering and payment

February 16, 2023
John Clark Motor Group - BMW Motorrad Aberdeen logo

Reply from John Clark Motor Group - BMW Motorrad Aberdeen

Good Afternoon Mrs Massie,

Many thanks for your review and feedback, which I will ensure is passed on to the team.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Straight to the trouble(s) - and fixed all reasonably

I went to another, well-meaning garage on a friend's recommendation and one of their engineers quoted me £1800 to replace the gear box. It was the first time I had gone anywhere else but John Clark. Even though the first garage was kind and helpful, I was not confident that they were the specialists so I went back to John Clark who not only told me the problem was the gear selector, not the gear box, but they also identified two other issues. They then fixed all three problems, saving me hundreds of pounds and, as my friend said, practically giving me back a new car. This experience strengthens my confidence in John Clark, which is now located on Abbotswell Road, Aberdeen.

March 10, 2023
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Reply from John Clark Motor Group - BMW Motorrad Aberdeen

Good Afternoon,

Many thanks for your review and feedback, which I will ensure is passed on to the team.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Body Work

Body work, done efficiently.

March 10, 2023
John Clark Motor Group - BMW Motorrad Aberdeen logo

Reply from John Clark Motor Group - BMW Motorrad Aberdeen

Good Afternoon,

Many thanks for your review and feedback, which I will ensure is passed on to the team.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Seamless visit

Friendly staff, nice show room everything ran smoothly and on time.

March 13, 2023
John Clark Motor Group - BMW Motorrad Aberdeen logo

Reply from John Clark Motor Group - BMW Motorrad Aberdeen

Good Evening John,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Aberdeen.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Lisa

Lisa, was a joy to deal with, very informative and always called back with updates.

March 2, 2023
John Clark Motor Group - BMW Motorrad Aberdeen logo

Reply from John Clark Motor Group - BMW Motorrad Aberdeen

Good Afternoon Phillip,

Many thanks for your review and feedback, which I will ensure is passed on to Lisa and the team at BMW Aberdeen.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Excellent service

Yes it was very helpful . Attention to your requirements was noted and carried out . Perfect result .

February 15, 2023
John Clark Motor Group - BMW Motorrad Aberdeen logo

Reply from John Clark Motor Group - BMW Motorrad Aberdeen

Good Morning Catherine,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Aberdeen.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Negotiating deal was straightforward…

Negotiating deal was straightforward and paperwork reflected exactly our agreement.Subsequently bike was delivered to my door. Staff courteous and attentive at all times.

February 1, 2023
John Clark Motor Group - BMW Motorrad Aberdeen logo

Reply from John Clark Motor Group - BMW Motorrad Aberdeen

Good Morning Peter,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Aberdeen.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Excellent service

Updated about vehicle progress throughout. Great customer service.

February 15, 2023
John Clark Motor Group - BMW Motorrad Aberdeen logo

Reply from John Clark Motor Group - BMW Motorrad Aberdeen

Good Afternoon Catherine,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Aberdeen.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Friendly and very helpful staff

Friendly and very helpful staff, Jim MacGouldrick, our sales exec liaised with the servicing folk to ensure the bike got turned round quickly and let me get back on my way

February 20, 2023
John Clark Motor Group - BMW Motorrad Aberdeen logo

Reply from John Clark Motor Group - BMW Motorrad Aberdeen

Good Morning Bobby,

Many thanks for your review and feedback, which I will ensure is passed on to Jim and the team at BMW Aberdeen.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Super easy and so professional

Such a simple process, picked up my car in then delivered back in the afternoon complete with a wash and hoover , the young lad that picked up my car was very polite and professional

February 22, 2023
John Clark Motor Group - BMW Motorrad Aberdeen logo

Reply from John Clark Motor Group - BMW Motorrad Aberdeen

Good Morning Peter,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Aberdeen.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Had a courtesy car for the few days

Had a courtesy car for the few days.
Nice staff and always do a good job.
Decent communication

February 17, 2023
John Clark Motor Group - BMW Motorrad Aberdeen logo

Reply from John Clark Motor Group - BMW Motorrad Aberdeen

Good Morning Adrian,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Aberdeen.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

New Car Purchase

Working with Jacky Chan was an absolute pleasure! Jacky is diligent and professional. The best part - Jacky and John Clark Team stayed in touch with me the entire time, which only made the experience more enjoyable. However, we did wait almost 15 months for the new car, and it should be noted that this wasn't the fault of John Clark BMW.

January 14, 2023
John Clark Motor Group - BMW Motorrad Aberdeen logo

Reply from John Clark Motor Group - BMW Motorrad Aberdeen

Good Morning Mrs Clark,

Many thanks for your review and feedback, which I will ensure is passed on to Jacky and the team at BMW Aberdeen.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Excellent service compared to local…

Excellent service compared to local competitors in Aberdeen, excellent after sales service.
Best experience I’ve had with a car purchase

February 15, 2023
John Clark Motor Group - BMW Motorrad Aberdeen logo

Reply from John Clark Motor Group - BMW Motorrad Aberdeen

Good Morning John,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Aberdeen.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Very happy with service from this…

Very happy with service from this company, the Salesman Jim was very helpful from start to finish,Dident pressure me with the deal on the table.
Very happy thank you.

Regards Jon.

February 7, 2023
Unprompted review
John Clark Motor Group - BMW Motorrad Aberdeen logo

Reply from John Clark Motor Group - BMW Motorrad Aberdeen

Good Afternoon Jon,

Many thanks for your review and feedback, which I will ensure is passed on to Jim and the management team at BMW Aberdeen.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Great service from John Clark BMW…

Great service from John Clark BMW Aberdeen as always.

December 22, 2022
John Clark Motor Group - BMW Motorrad Aberdeen logo

Reply from John Clark Motor Group - BMW Motorrad Aberdeen

Good Afternoon,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Aberdeen.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

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