John Clark Motor Group - Clark Commericals Aberdeen Reviews 

99
TrustScore 4 out of 5

4.2

Wellheads Place 30, AB21 7GB Aberdeen, Scotland, GB


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Rated 5 out of 5 stars

Excellent service as allways at Clark commercials when van in for service work . Guys at reception are fantastic and explain all work done very clearly .

Company replied

Rated 5 out of 5 stars

We spoke with various dealers before choosing our new VW California but, as soon as we spoke with Marianna at Hawco in Inverness, we knew we'd be buying from her. Too many car salespeople c... See more

Company replied

Rated 5 out of 5 stars

By accident, we stranded with an old hired VW-campervan that had a motor breakdown at Clarks Commercial in Aberdeen. The garage provided us with every help they could: vehicle check, transfer to the... See more

Company replied

Rated 5 out of 5 stars

Thank you for your incredibly fast and helpful responses to our queries. We were given great advice and what could have been a stressful decision was made easy and relaxed. Thank you for having such a... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Motorcycle Dealer
  6. Used Car Dealer

Written by the company

As an approved dealer of Volkswagen commercial models, we're proud to offer our range of vehicles and services to business customers throughout the Aberdeen area. You'll find a wide range of new and approved used commercial vehicles in stock. The regular deals and special offers that we provide ensure that we can be competitive on price locally and save our customers money. Keeping you and your business on the move is our biggest priority, and our fully qualified technicians in Aberdeen will identify and repair any issues quickly when you bring your commercial vehicle back to us for maintenance. We use nothing less than genuine Volkswagen parts when performing repairs and replacements, prolonging the life of your vehicle and keeping it in full working order. To find out more about any of our commercial vehicles, or to book your current VW van in for an MOT or servicing, contact us at Volkswagen Commercials in Aberdeen at the address or telephone numbers above.

John Clark Motor Group

Written by the company

Family Owned Business Focused on Excellent Customer Service
Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.

John Clark Approved

All Our Vehicles Are John Clark Approved

All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.

Contact info

  • Wellheads Place 30, AB21 7GB, Aberdeen, Scotland, United Kingdom

  • 01224 725412

4.2

Great

TrustScore 4 out of 5

99 reviews

5-star
4-star
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1-star

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4.2

All reviews

(99)

2,035 reviews in the last 12 months

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Rated 5 out of 5 stars

First experience back in December was…

First experience back in December was excellent - test drive two cars and chose the model I wanted to order. It was all pretty simple and I expected the car in the middle of April. I was really happy to get a call at the tail end of March to say the car had arrived, fantastic. The sales people and Manager we encountered were so friendly and approachable and I know that if I have any questions at all, there is help a phonecall away. Would definitely be happy to use them again and would recommend it. The only thing I would change is it would be helpful to have been shown all the different features on the dashboard before I drove away! I have since managed to read the handbook though. Overall, It was a really good experience.

March 10, 2023
John Clark Motor Group - Clark Commericals Aberdeen logo

Reply from John Clark Motor Group - Clark Commericals Aberdeen

Good Afternoon Lucy,

Many thanks for your review and feedback, which I will ensure is passed on to the team.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Very helpful and accommodating as I…

Very helpful and accommodating as I shifted the delivery date on numerous occasions, but it was never a problem for the JC team.

March 26, 2023
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Reply from John Clark Motor Group - Clark Commericals Aberdeen

Good Evening Andrew,

Many thanks for your review and feedback, which I will ensure is passed on to the team.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Very professional helpful staff who…

Very professional helpful staff who keep you updated at every step. Comfortable surroundings while waiting for car. Would def recommend

May 2, 2023
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Reply from John Clark Motor Group - Clark Commericals Aberdeen

Good Morning Louise,

Many thanks for your review and feedback, which I will ensure is passed on to the team.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Neil made my part exchange an extremely…

Neil made my part exchange an extremely seamless experience. He went above and beyond to assist me in getting the best deal possible!

April 20, 2023
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Reply from John Clark Motor Group - Clark Commericals Aberdeen

Good Afternoon Aimee,

Many thanks for your review and feedback, which I will ensure is passed on to Neil and the team at Commercials Aberdeen.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

The assistant an Nissan, James McNaught

The assistant an Nissan, James McNaught, did not pressurise us in the slightest and gave us all the general nformation we required in order to decide that the Qashqai wa probably the car that interested us. On our next visit I came armed with several pages of details of the Qashqai and a list of questions that would have flumoxed most people. He answered every question I raised, either immediately or, if in doubt, found out the correct answer within a few minutes.
The car arrived in the time period given and after a week or so driving it I am very happy with the quality of the car and the deriving experiance.

April 18, 2023
Unprompted review
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Reply from John Clark Motor Group - Clark Commericals Aberdeen

Good Morning David,

Many thanks for your review and feedback, which I will ensure is passed on to James and the team at Nissan Aberdeen.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Alloy wheels replaced

Had to have corroded alloy wheels replaced under warranty. Clark Commercials were very helpful and accommodating in relation to inspection, reporting issue to VW and securing a swift resolution. Very happy with the service received and the replacement alloy wheels.

April 11, 2023
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Reply from John Clark Motor Group - Clark Commericals Aberdeen

Good Morning Iain,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Clark Commercials Aberdeen.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Car service

Fast and friendly staff and service

April 11, 2023
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Reply from John Clark Motor Group - Clark Commericals Aberdeen

Good Morning Paul,

Many thanks for your review and feedback, which I will ensure is passed on to the team in Aberdeen.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 4 out of 5 stars

The staff were polite and friendly on…

The staff were polite and friendly on the day of collection, but I ordered the car with a factory fitted tow bar which wasn’t fitted. Very disappointing.

February 27, 2023
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Reply from John Clark Motor Group - Clark Commericals Aberdeen

Good Afternoon Michael,

Many thanks for your review and feedback, which I will ensure is passed on to the management team.

Kind Regards,
Stephen

Rated 5 out of 5 stars

New car experience …

It was a pleasure to deal with Jamie and the team, would recommend to anyone .

March 6, 2023
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Reply from John Clark Motor Group - Clark Commericals Aberdeen

Good Morning John,

Many thanks for your review and feedback, which I will ensure is passed on to Jamie and the team.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 1 out of 5 stars

No meaningful comms unless poked

No meaningful communication. Vehicle was with you for two weeks. A fault that was described as intermittent and brushed off has occurred both of the last two days.

Much as I appreciated the goodwill gesture of paying for my DSG service I would not recommend anyone utilise your VW commercial business.

March 24, 2023
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Reply from John Clark Motor Group - Clark Commericals Aberdeen

Hello James,

Thank you for your review which I have passed on to our team.

Kind regards,

Julie

Rated 5 out of 5 stars

Excellent service

Excellent service
Friendly staff

March 29, 2023
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Reply from John Clark Motor Group - Clark Commericals Aberdeen

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars
John Clark Motor Group - Clark Commericals Aberdeen logo

Reply from John Clark Motor Group - Clark Commericals Aberdeen

Good Morning Alison,

Many thanks for your review and feedback, which I will ensure is passed on to the team.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Jason sales executive was excellent to…

Jason sales executive was excellent to deal with, nothing was a problem.

March 28, 2023
John Clark Motor Group - Clark Commericals Aberdeen logo

Reply from John Clark Motor Group - Clark Commericals Aberdeen

Good Morning Andy,

Many thanks for your review and feedback, which I will ensure is passed on to Jason and the team.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars
John Clark Motor Group - Clark Commericals Aberdeen logo

Reply from John Clark Motor Group - Clark Commericals Aberdeen

Good Morning Gerard,

Many thanks for your review and feedback, which I will ensure is passed on to the team in Aberdeen.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars
John Clark Motor Group - Clark Commericals Aberdeen logo

Reply from John Clark Motor Group - Clark Commericals Aberdeen

Good Afternoon Richard,

Many thanks for your review and feedback, which I will ensure is passed on to the team.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Very helpfull with assisting to find my…

Very helpfull with assisting to find my required model from stock and arranging a trade in for my current EV. Getting me back in the seat of a petrol Audi speedily.

February 16, 2023
John Clark Motor Group - Clark Commericals Aberdeen logo

Reply from John Clark Motor Group - Clark Commericals Aberdeen

Good Afternoon Ward,

Many thanks for your review and feedback, which I will ensure is passed on to the team.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

excellent service.

March 1, 2023
John Clark Motor Group - Clark Commericals Aberdeen logo

Reply from John Clark Motor Group - Clark Commericals Aberdeen

Good Evening Ioannis,

Many thanks for your review and feedback, which I will ensure is passed on to the team in Aberdeen.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Excellent service from Jeff from start…

Excellent service from Jeff from start to finish ! Love my new Qashqui .

March 2, 2023
John Clark Motor Group - Clark Commericals Aberdeen logo

Reply from John Clark Motor Group - Clark Commericals Aberdeen

Good Morning Angela,

Many thanks for your review and feedback, which I will ensure is passed on to Jeff and the team at Clark Commercials.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Brilliant service from Lewis

Great service from Lewis very informative really friendly all round lovely guy, looked after everything for me, made the whole purchasing experience brilliant Very happy with my new car.

February 28, 2023
Unprompted review
John Clark Motor Group - Clark Commericals Aberdeen logo

Reply from John Clark Motor Group - Clark Commericals Aberdeen

Good morning Debbie,

Many thanks for your review and feedback and I am delighted that your experience of dealing with our Clark Commercials business in Aberdeen has been such a positive one.

i will of course pass your kind words back to the team.

Kindest regards,

Julie Jamieson
Group Marketing & Communications Manager

Rated 5 out of 5 stars

Good friendly service.

February 15, 2023
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Reply from John Clark Motor Group - Clark Commericals Aberdeen

Good Morning Raymond,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Commercials Aberdeen.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

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