John Clark Motor Group - John Clark MG Dundee Reviews 

Easy purchase, car in stock, good handover, but didn't get the full tank of petrol agreed as part of the deal 🤷‍♂️ so no five stars

Very well looked after good advice about my purchase

Easy straightforward discussions before, during and after our purchase. No pressure at all and an overall an enjoyable experience.

Great service, nothing was too much trouble! Matthew Hawkins in particular was really professional and helpful. Very happy with my new car!

Excellent service from start to finish of the transaction by Brodie Hodson - faultless.

This review is about the sales experience with the MG Dundee dealership.

Took the plunge to buy an electric vehicle (EV) and found a used one in our price range at this dealership. The car itself has been great, but the sales process was shockingly bad. Being new to EVs, I had a lot of questions and don’t think it unreasonable that a premier dealership like John Clark would not have the ability to accommodate this.

Phone calls to the sales person went to the reception desk and I was told they would pass them on,I was never called back. I then resorted to email and again these were often not answered or if they were, the answers were incomplete. I even had to continually ask for a handover date / time to organise insurance. They were unable to provide basic records such as servicing for the car and more importantly for an EV the State of Health (SoH) report on the battery. I felt I had to battle for every little bit of information.

The cherry on the cake however was the handover. The salesperson handed the keys and the charging cable to my wife and shot off with “call me with any questions”. Difficult thing to do when they had not answered any phone calls prior to this. That was it! Didn’t receive the V5 green new owner slip or a chance to check the vehicle over and discovered back at home the puncture repair kit was missing.

When I escalated to the Sales Manager my complaint and information request was initially bounced back to the salesperson who had been the problem. Eventually the Sales Manager referred me to the General Manager and for the first time I actually received an apology. Worst dealership car buying experience I have ever had. Thankfully the car has been great, but the whole buying process has been tarnished.

Worse experience I've had buying a car. I would not recommend buying from MG Dundee.
Shocking customer service also.

I have no intention to ever use the services of GarageJohn Clark MG/ BYD / Geely Dundee. MG ZS SUV Hatchback 1.0T GDI Excite 5dr Auto, went in for repairs multiple times and was never fixed and was never enabled to return to be used on the road. Experience was disappointing (car went in, repair expensive, was informed car was ready, picked up car, immediately had fault, returned car immediately, car taken back to garage and spends days/weeks. Then the process starts again and again, car couldn't be used/driven), last time i returned car, we thought it was finally fixed, drove the car for approximately 200 miles/1 or 2 weeks after collection of car, car was taken to another garage for MOT and same fault was identified during MOT process, Gasket that should have been fixed at the start of this crazy process (oil leak). John Clark MG/ BYD / Geely Dundee wants me to pay again for the previlage. I have paid over and over again and payments appears to exceed value of car.
"I will not buy an MG again.

John Clark MG/ BYD / Geely Dundee,dropped car months ago for fixing, paid over and over again for various faults found after release of car(collected and returned immediately as fault not fixed). Repair costs now exceeding the cost of car value. Disappointed with MG car and the services of John Clark and I have no choice but to keep paying for repairs(pay/repair/pick up car/immediately drop car off again and the cycle continues), please get me off this roller coaster.

Bought my MG HS PHEV from John Clark Motor Group in Dundee. Excellent service from start to finish. The salesman, Stephen Smith was professional, helpful, humorous and extremely friendly throughout the process. His jokes were a bit naff (lol) but apart from that nothing was ever a bother. Always available to answer questions when I called. I would definitely recommend to people to use John Clark MG Dundee for their purchase.

I found Marc was very professional and honest. Kept me fully updated at all times .I would definitely deal with this young man again

Brodie who dealt with us was great. He gave us the space to look around the cars but was always close by to talk to. Everything was made simple to follow and documents were very easy to sign.

Brodie even gave me a little MG horse after I told him I own a horse, which is now still sitting in the back seat!

Friendly, no pressure approach from salesman Steve. Very knowledgeable about the car and explained the finance plan clearly. Suffice to say, my wife bought a car from here the same week. Would highly recommend John Clark MG. Really enjoying the car.

bought a 26 plate mg hs trophy hybrid +, from first viewing was a smooth process all the way through to pick up.
good job mg motors.

Steve was friendly and very helpful throughout our purchase.

Fantastic and seamless from start to finish. Steven was really helpful and professsional.

Wrong car was ordered.
No communication
Numerous emails and phone calls ignored
Registration plate was wrong
Felt like I done everything myself

Scott was really helpful, sorted out a car and great deal for me! Kept in touch the whole way and was all sorted within 3/4 days

I called into their MG site in Dundee. My keyfob wasn't opening to reveal the emergency key. The technician whose name I didn't get replaced the damaged part free-of-charge. Excellent service