John Clark Motor Group - John Clark Nissan Aberdeen Reviews 

Efficient service. Jack was very attentive, courteous and responsive.

Simple process, very helpful staff

Continuity from the sales team, having purchased previously from this dealership with Josh.

Jack was my sales advisor on this occasion. I found him to be confident and very professional for his young years. He is very knowledgeable within his role and ensured a regular contact from start to collecting my new car. He also carried out a showroom reveal, which added to the fun of picking up a new set of wheels!

Great service and Jack Edmonton was very efficient and knowledgable.

I would highly recommend this garage, my experience with them has been second to none.
Gordon Farmer really deserves the credit here, he helped us from the get go, full of advise and buckets of personality. He didn't pressure sale the car, he took us out for a test run and had a couple queries which he reassured me about, made me feel comfortable and took on board I was in a position where I had a bad experience from buying a car at a garage elsewhere where the car just wasn't right from start and I was returning so I could by the car from John Clark.
They were patient whilst I was waiting for my refund from my other car garage and allowed me time to purchase the Nissan Qashqai I wanted.

He made a walk around video for us before we went to see it and then on the day went through every bit of detail, the car bodywork was in mint condition, great service history.
it did develope a slight issue with the brakes pulsating which I noticed on the test run but within a couple days it went in to get the repair and they will make sure it is 100% before I get it back, nothing has been a hassle. They have kept my up to speed and kept me in a car whilst repairs are being done.

I will be very confident in the future that I would purchase a car from them again. Highly recommended.

When I test drove the car I pointed out to the salesperson that the driver's seat belt was covered in what looked looked like dried vomit. This had been cleaned when I took the car way.
On driving home with the car I became aware of an unpleasant smell as the heater warmed the car. I stopped and purchased an air freshener and unwittingly attached it in a position when it caused a loud knocking noise. A few days later as the knocking noise continued I was being flashed by a following lorry driver and assumed something must be obviously wrong with the car so I drove to the nearest Nissan garage. When they had time to test the car they pointed out it was the air freshener.
In the meantime I had asked John Clark Nissan Aberdeen to have the driver's seat belt changed due to the nauseating odour coming from it when the car warmed up. Eventually they agreed to this and authorised for this to be carried out.
During this time, having not had any passengers in the car, I eventually noticed the facia at the door side of the passenger seat was adrift. When taking the car to have the seat belt replaced I asked if this could be clicked back in place.
On collecting the car it was mentioned that the driver's seat belt had been broken. (Did this comprise safety?) The passenger seat facia was also broken and couldn't be fixed back in place. So far I have not had the courtesy of a response from John Clark Nissan Aberdeen to my request to have the facia sorted.
In all this has been a very disappointing experience on top of the distress of having my previous car stolen.

UPDATE: 19/03/2026

In reply to The response from John Clark,
perhaps I didn't make it clear that the damaged passenger seat facia has not been fixed and I have still not received a response to my request to have this done.

Also, I didn't note in my original review that only one of the radio speakers works.

The disappointment with this car and John Clark just keeps on increasing .

I went into John Clark in Aberdeen to choose a Nissan Qashqai for my daughter’s next Motability car.
I had my 3 grandchildren with me. Age 9 and twins aged 4 years.
My eldest was choosing the colour.
The salesman, Gordon Farmer was so good with him and the younger two.
When we all went to collect the car, he was once again so nice.
I told him I had no idea about technology.
He was so patient as we went through everything he had to tell me about how to get the best from my car.
Probably took much longer than normal but he was so patient and made sure I knew everything that I needed.

Jack in sales took lots of time to explain all options available during our recent search for a car including financing for both new and used alternatives.
We were not pressured to make a decision and all our queries were answered honestly and fairly.
When collecting our car from the premises, Jack again took time to make the changeover as smooth as possible and ensured we were familiar with the car before we drove away.

There were lots of different cars to choose from.
No sales pressure from Jack. He was a knowledgeable, friendly and patient young man who took us through everything with ease.
Can highly recommend the garage and the salesman,Jack.

great experience very please with all correspondence and hand over of vehicle

Can’t thank jack enough for everything he did, for going above and beyond for selling me my dream car, highly recommend him, very knowledgeable and informative.

Thanks again

I had bought a Nissan Qash Qui from Toms, the Sales man, he was really helpful, he explained everything really well, I went back to learn more about the vehicle and he helped me again, would recommend the service I received it was excellent

The handsome Jack was extremely helpful

Spoke with Jack on the phone very plesent and helpful also sent video of car promptly which was really helpful. He was really efficient and had it all sorted out so when he pick me up at train station and back to dealership it was an easy transaction to finish. Would definitely go back for next car

Nice customer service experience from the first day we stepped our foot into the company till the day we picked up the car. The car is as smooth as possible and very easy to ride. Thank you Nissan.

Gordon made a great experience for me. He was very patient and understanding with all my questions.
After a bad experience with another dealer in there, I can say that now I would recommend everyone to go and have a chat with Gordon and the manager, as he was very welcoming, reassuring and helpful too.

Dealing on my behalf of my nephew for his Nissan Juke. (Due to medical reasons with permission from my nephew ,and service manager was given consent by my nephew for me to deal with this. ) His car went in for an unrelated issue, as car went into limp mode which was done under warranty . There is an ongoing issue with steering very loud squeal . Now this was recorded on invoice , but John clark Nissan still proceeded to clean brakes at a cost of £168 . So invoice stated squeal when turning left , so when i spoke with service manager, got a big story about shims brakes etc . So my Nephew has been charged £168 for brake clean , and the steering issue is still there. Big difference from brakes to steeering, apperently qualified technicians cant tell the difference and last time car was there no issue apperently. Yet within 5 seconds odd being in car i did a video of car stationary and full locked steering non stop squeal. It would also appear my numbers been blocked from switchboard , 15 calls to different numbers back to back and let ring out . Yet a family member called from another number 3 rings, straight through how bizzare!!! And i also sent another complaint by email ,with video of STEERING SQUEAL . Surprise surprise totally ignored yet again. Wish i could leave photo of tyre they let him leave garage with aswell , but cleaning brakes at a cost of £168 was more important ,and absolutely pointless. Cleaning brakes doesnt sort steering issues!!!!

It was a great experience buying a car with Michael, Michael was very competent, he did his job perfectly👌🏻Thank you .

Easy to deal with. Fair price for old car

Avoid this garage!!! Last week I purchased a used car, Hyundai Kona. The day we paid the deposit I specifically asked if my husband had to be there when I collected the car, as our trade in car was in his name, and was told no that was fine, he'd just have to sign a form. We planned our week accordingly and then 2 days later was told he did need to be there, so this now meant my husband had to leave work early to manage this. We picked it up Thursday evening and a few hours later noticed the led strip across the front wasn't working on one side. I went back into the garage the next morning and they couldn't have been less helpful. They said I'd need to sort it out myself with Hyundai and that the year warranty I have with the Nissan garage doesn't mean anything as it's still under warranty with Hyundai. I was so shocked by this and they didn't seem to understand they sold me a faulty car and that they should be resolving this. I ended up taking a day off work for the car to go into Hyundai, and they contacted Nissan to get them to pay for the repair. The next day I made multiple calls to nissan and they said the invoice would be approved but they hadn't received it yet. The following day I made multiple calls again and was told that they wouldn't be paying for the repairs that Hyundai quoted because it was too expensive, instead they'd find cheaper parts and try and do it themselves. When hearing this I said I'd be returning the car for a refund as I don't want cheap parts which would be voiding the warranty! I returned the car the next day and let them know that as well as a full refund I was expecting payment for mileage for multiple unnecessary trips into Aberdeen, loss of earnings for the day I had to take off work, admin fees for changing the car insurance, car hire for a week as I'm now without a car having traded mine in. The only thing they agreed to pay was the mileage, and they did offer to give me my old car back but as it's a nissan and I never want to deal with this garage again I said no. So I'm now left out of pocket, with no car, and have had over a week of stress and inconvenience thanks to their incompetencey and lack of customer service. Avoid this garage at all costs and definitely don't buy a Hyundai from them as it's probably going to be fixed with cheap parts!!