Jack was fantastic throughout the whole process. He was extremely knowledgeable, helpful, and professional, and made buying my car a completely seamless and enjoyable experience. I’m very happy with m... See more
Company replied
Location
Switch locationCraigshaw Drive, The Autoplex, AB12 3AD Aberdeen, West Tullos Industrial Estate, GB
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Outstanding customer service from my salesman Andrew. A perfect gentleman & very knowledgeable. Kept me very well advised throughout the entire process of purchasing 2 vehicles. Andrew even managed to... See more
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Jack who sold us the car was a very honest, knowledgeable, polite & efficient young man. Nothing was a problem for him. We have purchased many cars in our time but this was the best experience we’ve... See more
Company replied
Just bought my new Nissan Juke from Specialist Cars Nissan, Aberdeen (John Clark Motor Group). After a couple of mishaps at the beginning, David Barnes and Michael Rennie were quick to resolve the is... See more
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Company details
- Car Dealer
- Car Inspection Station
- Car Repair and Maintenance
- Car Service
- Motorcycle Dealer
- Used Car Dealer
Written by the company
John Clark Nissan, located at The Autoplex, Abbotswell Road, Aberdeen, is proud to be part of the established John Clark Motor Group. Visit our dealership and take advantage of the incredible deals on new and used cars, aftersales services, as well as Nissan Sport and Nismo cars. John Clark Nissan are the only Nissan dealer in Scotland to specialise in high-performance car sales. By visiting the Specialist Cars Nissan showroom, you can browse the latest range of New, Approved Used and Sport Car models. Our dedicated staff will be happy to guide you through our fantastic Nissan stock and answer any questions or queries you may have, as well accompany you on a test drive in a model of your choice. Situated in the south side of Aberdeen, our dealership can be found just off Wellington Road, by turning onto Abbotswell Road then taking a left after passing Specialist Cars Renault.
John Clark Motor Group
Written by the company
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
Contact info
Craigshaw Drive, The Autoplex, AB12 3AD, Aberdeen, West Tullos Industrial Estate, United Kingdom
- 01224 402990
4.3
Excellent
298 reviews
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Fast and open to working to my time…
Fast and open to working to my time scheduled. It would have been good to have a hire car available, but I understand this is on me for not arranging earlier.
February 28, 2024
Reply from John Clark Motor Group - John Clark Nissan Aberdeen
Good Morning James,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Nissan Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Zero follow up despite promises
Car was in for a service and I asked about looking to make a warranty claim on my main traction EV battery. I was given a report on my 12v battery. When I enquired about the main battery I was told it’s fine.
It’s clearly not and is suitable for a warranty claim using Nissan GBs guidance. I asked them to follow up which I was promised they would do that week and get back to me. I heard nothing and chased you up and was told I would receive a call back. That was 5 days ago and still heard nothing.
The ‘complimentary health check’ also advised new pads and disks when they were replaced 473 miles ago!!!
February 21, 2024
Reply from John Clark Motor Group - John Clark Nissan Aberdeen
Brian, thank you for taking the time to leave us feedback about your experience with us. I have investigated your case and believe you are currently in contact with Caroline from our Nissan Service Team.
Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future.
Specialist Cars Nissan
Car a mess
Waited 45 minutes for my keys. Never got a phone call to say the car was ready. Car was not cleaned in the outside and inside when I got told before the service it would be. Grease/oil finger prints all over the front of the car. Waiting on a phone call about a warranty job being done and not heard a thing.
February 20, 2024
Reply from John Clark Motor Group - John Clark Nissan Aberdeen
Good afternoon,
Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Upon investigation I believe you are currently in contact with Caroline from our Nissan service team.
Thank you again for taking the time to provide your feedback.
Kind regards,
Specialist Cars Nissan
Never fixed damaged alloy wheel which…
Never fixed damaged alloy wheel which we took out cover for and car was in the garage for 11 days, communication from them was terrible, the only way I knew what was going on is because I made 8 phone calls and two trips to the showroom service desk. Poor customer service for main dealership.
January 30, 2024
Reply from John Clark Motor Group - John Clark Nissan Aberdeen
Good afternoon Derek,
Thank you for your feedback. We have reviewed your case and found that your vehicle was scheduled for a diagnostic appointment. Please note, alloy damage repair is not included in such appointments and needs to be arranged through your Tyre and Alloy Insurance Provider. We are available to guide you through the process of organizing this treatment, should you need our assistance.
We are committed to enhancing our services and appreciate your input, as it helps us improve. For any further queries or support, please do not hesitate to contact us at 01224 402990.
Kind regards,
Specialist Cars Nissan
A very efficient service.
February 6, 2024
Reply from John Clark Motor Group - John Clark Nissan Aberdeen
Good Morning Callan,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Nissan Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Service reception staff let down by backroom staff
The Service reception staff were first class but were let down a bit by the "backroom" staff on this occasion.
In particular -
- Car wasn't valeted when I pick it up.
- I'm on a service plan [which may have been part of the problem] and I asked for a copy of the service invoice and MOT certificate for my records. It took over 3 weeks and a couple of calls for these to be sent to me
January 22, 2024
Reply from John Clark Motor Group - John Clark Nissan Aberdeen
Good Morning Al,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Nissan Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
James McNaught - Brilliant
James looked after us on 3 visits. His knowledge of the cars was amazing and his kind, friendly nature put me at ease. We will definitely be back to see James for future cars.
February 12, 2024
Unprompted review
Reply from John Clark Motor Group - John Clark Nissan Aberdeen
Good Morning Wendy,
Many thanks for your review and feedback, which I will ensure is passed on to James and the team at Nissan Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Good Experience
Salesman Stuart MacLean was very helpful and kept us updated throughout our buying experience from test drive to purchase. The showroom was comfortable and all members of staff we encountered were helpful and friendly.
February 2, 2024
Unprompted review
Reply from John Clark Motor Group - John Clark Nissan Aberdeen
Good Morning Lindsey,
Many thanks for your review and feedback, which I will ensure is passed on to Stuart and the team at Nissan Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Superb service
My Duster was in with sensor problems. I thought to maybe get rid of the car by part exchange for something. No Dusters available bit Scott in the adjacent Nissan building was superb at trying to help me. I explained the problems with my car and my thoughts about part exchange. Scott showed me a nice low mileage X trail prepared both HP and PCO deals and variations using my car as part exchange and listened to all my nattering and was genuinely interested and incredibly helpful. He must have spent an hour looking after me with no pressure to buy. In the end I couldn't afford either of the deals, but I couldn't have asked for a more pleasant, understanding and helpful salesman. A first class gent.
February 6, 2024
Unprompted review
Reply from John Clark Motor Group - John Clark Nissan Aberdeen
Good Morning Geoff,
Many thanks for your review and feedback, which I will ensure is passed on to Scott and the team!
We are delighted that your experience has been a positive one.
Kind Regards,
Ryan
Useless
Waited four hours for a service and was told they did not have time to do it.Warning light and was lit up but they did not fix it.They were useless.
December 15, 2023
Reply from John Clark Motor Group - John Clark Nissan Aberdeen
Hi Alexander, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.
We would like to investigate your feedback further. Please reach out to us at 01224 402990 and ask to speak to a member of our management team.
Many thanks,
Specialist Cars Nissan
Poor service
Bought a car with a trade in, was told to send the settlement balance to them to pay off for ease but was left with the balance still not paid off over two weeks after payment, also paid for GAP INSURANCE and the man never set it up only just noticed this as I called the company to cancel due to selling my car, quick to take your money with poor service
May 31, 2023
Unprompted review
Reply from John Clark Motor Group - John Clark Nissan Aberdeen
Good morning,
Thank you for your feedback. We apologise for the inconvenience caused. Upon investigation, we have addressed the delayed settlement balance and a full refund for your GAP insurance has been issued. For further assistance, or if you would like to discuss your feedback in more detail please contact us at 01224 402990 and ask to speak with a member of our Management team.
Regards,
Specialist Cars Nissan
Brilliant service from start to finish
Brilliant service from start to finish. Josh was super helpful and would recommend!
Car ordering process was easy, and car arrived 2 month early. Excellent communication and handover!
December 1, 2023
Reply from John Clark Motor Group - John Clark Nissan Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Josh and the team at Nissan Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
First class Service.
We had to travel to Australia for a family bereavement and the staff made arrangements in our absence to pick up the car from a friends house, carry out the service and return it the same day without any issues.
December 18, 2023
Reply from John Clark Motor Group - John Clark Nissan Aberdeen
Good Morning Brian,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Nissan Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Used John Clark for many years & always…
Used John Clark for many years & always receive excellent service.
December 14, 2023
Reply from John Clark Motor Group - John Clark Nissan Aberdeen
Good Morning Raymond,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Nissan Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
I Had an excellent experience at Nissan…
I Had an excellent experience at Nissan buying my new car Ethan Fraser went above and beyond from start to finish I appreciated all the help that he provided
January 9, 2024
Unprompted review
Reply from John Clark Motor Group - John Clark Nissan Aberdeen
Good Afternoon Ashley,
Many thanks for your recent review regarding your experience of dealing with our Nissan business in Aberdeen. We are delighted that your experience has been such a positive one and that our Nissan Team were able to assist you.
If we can be of assistance in the future, then p lease do not hesitate to contact us.
Kind Regards,
Eva
Quick to take money...7 weeks and still no refund
I paid a refundable deposit online to reserve a car on 21st November which I cancelled within 48hrs...it is now 6th January and I have still not received my refund despite chasing them several times.
Quick to take your money...awful service so far trying to get it back which doesn't bode well if you were to have issues after purchasing a car.
November 21, 2023
Unprompted review
Reply from John Clark Motor Group - John Clark Nissan Aberdeen
Hi S Murden, we regret to hear that your recent experience was anything less than exceptional.
If you have not yet received your refund or would like to discuss this feedback in more detail please do not hesitate to give us a ring on 01224 402990 and ask to speak to a member of the management team. We would love the opportunity to turn your experience around.
Kind regards,
Specialist Cars Nissan
Great customer service from first…
Great customer service from first initial telephone enquiry on new car purchase, to final pick up day at local Nissan showroom in Tullos Aberdeen.
Nothing was too much trouble and everything was so smooth to complete.
November 14, 2023
Reply from John Clark Motor Group - John Clark Nissan Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Nissan Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
From word go josh was very attentive…
From word go josh was very attentive and helpful. The process was very quick and couldnt have gotten a better sales rep. Thank you!
December 29, 2023
Unprompted review
Reply from John Clark Motor Group - John Clark Nissan Aberdeen
Good Morning Jack,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Nissan Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
It’s my first time driving a Nissan
It’s my first time driving a Nissan, I did a lot of research first. I was very disappointed when a few days before is was due to pick up my new car, the wrong colour had been ordered, so instead of a beautiful dark grey Iv got a bright blue??
November 18, 2023
Lewis was a great help. Fab customer service.
I bought a Nissan Juke a week ago, with the help from Lewis at Nissan Aberdeen. Lewis went out his way to help me get my car within the week, he was very helpful and explained everything really well. Top quality service. Love my new car. A happy customer indeed.
December 8, 2023
Unprompted review
Reply from John Clark Motor Group - John Clark Nissan Aberdeen
Good Afternoon Lyla,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Nissan Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
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