John Clark Motor Group - John Clark Volkswagen Aberdeen Reviews 

901
TrustScore 5 out of 5

4.8

Craigshaw Crescent, West Tullos, AB12 3AW Aberdeen, Scotland, GB


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See what reviewers are saying

Rated 2 out of 5 stars

Car is lovely despite being a higher spec than I asked for. Pre purchase I was told that my new car would be delivered to my house. On purchase, delivery plans went from delivery to house by member... See more

Rated 5 out of 5 stars

Stephen M provided fantastic service all the way through including initial enquiry, arranging a test drive, ordering a vehicle and being updated throughout as well as managing to fit in handover at sh... See more

Rated 5 out of 5 stars

We purchased a VW Golf from yourselves, your sales agent Paul Hardy was very helpful in explaining everything about the car and helping with the whole process. He was very knowledgeable and polite and... See more

Company replied

Rated 5 out of 5 stars

We contacted John Clark Aberdeen on seeing a car advertised that interested us. We received a call back from Paul Hardy who was friendly knowledgable and a pleasure to business with from start to f... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Motorcycle Dealer
  6. Used Car Dealer

Written by the company

As your approved dealership for Volkswagen in the Aberdeen area, we provide brand new and used models from our fully stocked showroom at John Clark Volkswagen. Whether you’re a private customer or business driver, you can find the perfect Volkswagen from us, and our excellent value servicing and finance options make every car that bit more affordable. Visit us to choose any brand new car from the full VW range, or to browse through our current selection of approved used vehicles. All of the models in stock at our dealership are available to test drive, and we provide regular offers and deals for every Volkswagen product that we supply. John Clark is also your local provider of Motability Scheme cars, giving disabled motorists more convenience and choice.

John Clark Motor Group

Written by the company

Family Owned Business Focused on Excellent Customer Service
Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.

John Clark Approved

All Our Vehicles Are John Clark Approved

All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.

Contact info

  • Craigshaw Crescent, West Tullos, AB12 3AW, Aberdeen, Scotland, United Kingdom

  • 01224 384000

4.8

Excellent

TrustScore 5 out of 5

901 reviews

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1-star

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4.8

All reviews

(901)

2,068 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant sales team

I visited John Clark Vw looking for an upgrade from my previous vehicle, I was looking for something more sporty, the sales person was brilliant I explained what I was after and rough price range and he was straight on it. Brilliant salesperson who knows the product well and is a credit to the company

March 28, 2026
John Clark Motor Group - John Clark Volkswagen Aberdeen logo

Reply from John Clark Motor Group - John Clark Volkswagen Aberdeen

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Volkswagen Aberdeen.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Excellent experience

Steve Geddes made everything very straightforward and prompt.

March 31, 2026
John Clark Motor Group - John Clark Volkswagen Aberdeen logo

Reply from John Clark Motor Group - John Clark Volkswagen Aberdeen

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Steve and the management team at Volkswagen Aberdeen.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

We purchased a VW Golf from yourselves

We purchased a VW Golf from yourselves, your sales agent Paul Hardy was very helpful in explaining everything about the car and helping with the whole process. He was very knowledgeable and polite and made the sale seamless. We would definitely purchase another car in the future from yourselves based on our recent experience.

March 29, 2026
John Clark Motor Group - John Clark Volkswagen Aberdeen logo

Reply from John Clark Motor Group - John Clark Volkswagen Aberdeen

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Paul and the management team at Volkswagen Aberdeen.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Very communicative and helpful

Very communicative and helpful. Easy to talk to and answered all questions. Explained all well. Excellent experience changing my car.

March 29, 2026
John Clark Motor Group - John Clark Volkswagen Aberdeen logo

Reply from John Clark Motor Group - John Clark Volkswagen Aberdeen

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Volkswagen Aberdeen.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars
John Clark Motor Group - John Clark Volkswagen Aberdeen logo

Reply from John Clark Motor Group - John Clark Volkswagen Aberdeen

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Volkswagen Aberdeen.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Good service

Bought used car, customer service was good, and happy with my new car.

March 28, 2026
John Clark Motor Group - John Clark Volkswagen Aberdeen logo

Reply from John Clark Motor Group - John Clark Volkswagen Aberdeen

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Volkswagen Aberdeen.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Great communication

Great communication throughout and arrangement of vehicle delivery was excellent for such a great distance. Vehicle price was very competitive. The friendliness and cooperation of the staff in Aberdeen was first rate.

March 28, 2026
John Clark Motor Group - John Clark Volkswagen Aberdeen logo

Reply from John Clark Motor Group - John Clark Volkswagen Aberdeen

Good Afternoon,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Volkswagen Aberdeen.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

smooth and effortless

Gary made the entire experience smooth and effortless, and he was fantastic to deal with from start to finish.

March 25, 2026
John Clark Motor Group - John Clark Volkswagen Aberdeen logo

Reply from John Clark Motor Group - John Clark Volkswagen Aberdeen

Good Afternoon,

Many thanks for your review and feedback, which I will ensure is passed on to Gary and the management team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Car upgrade.

Great experience in buying another car. Salesman Steve Geddes was helpful and professional from showing me the car, talking through and arranging trade in and new finance , emailing all paperwork to sign to showing the workings of the car on hand over, would highly recommend.

March 25, 2026
John Clark Motor Group - John Clark Volkswagen Aberdeen logo

Reply from John Clark Motor Group - John Clark Volkswagen Aberdeen

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Steve and the management team at Volkswagen Aberdeen.

We are delighted that your experience has been a positive one.

Kind Regards,

John Pirie

Rated 5 out of 5 stars

A very smooth transition …any questions or concerns were dealt with promptly.

A very smooth transition trading previous VW to new car. The process was handled extremely well and professionally by our salesman...Gary Brown in the Aberdeen garage.

March 19, 2026
John Clark Motor Group - John Clark Volkswagen Aberdeen logo

Reply from John Clark Motor Group - John Clark Volkswagen Aberdeen

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Gary and the management team at Volkswagen Aberdeen.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

5* service

5* service - Paul always went above and beyond to help when we were looking for a car with a specific spec. Delighted to have found the perfect car. Thank you for everything!

March 21, 2026
John Clark Motor Group - John Clark Volkswagen Aberdeen logo

Reply from John Clark Motor Group - John Clark Volkswagen Aberdeen

Good Afternoon,

Many thanks for your review and feedback, which I will ensure is passed on to Paul and the management team at Volkswagen Aberdeen.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Gary Brown in Sales gave me a 5-stars’ service

Gary Brown has always given a 5 star service at Specialist Cars (John Clark Volkswagen Aberdeen) and it’s always a pleasure to work with him in getting the car I want.

March 21, 2026
John Clark Motor Group - John Clark Volkswagen Aberdeen logo

Reply from John Clark Motor Group - John Clark Volkswagen Aberdeen

Good Afternoon,

Many thanks for your review and feedback, which I will ensure is passed on to Gary and the management team at Volkswagen Aberdeen.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Had the best experience when buying a…

Had the best experience when buying a car from Steve, very professional and attentive! Ross the sales controller and Laura from the Central finance unit were both very helpful and made me feel at ease the whole way through, I will definitely be back when trading in for my next car! Highly recommended!

March 19, 2026
John Clark Motor Group - John Clark Volkswagen Aberdeen logo

Reply from John Clark Motor Group - John Clark Volkswagen Aberdeen

Good Afternoon,

Many thanks for your review and feedback, which I will ensure is passed on to Steve, Ross, Laura and the management team at Volkswagen Aberdeen.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 4 out of 5 stars

Said what I was after car wise and I…

Said what I was after car wise and I got the car I have anted

March 14, 2026
John Clark Motor Group - John Clark Volkswagen Aberdeen logo

Reply from John Clark Motor Group - John Clark Volkswagen Aberdeen

Good Afternoon,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Volkswagen Aberdeen.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 1 out of 5 stars

1 star as cant give any less don’t even…

1 star as cant give any less don’t even deserve one star horrendous. Sold car done 180 miles two weeks later 12 faults with brakes on dash to be told see you in a month. After complaining told to use vw assistance that is included to be told we don’t have courtesy car as sold as 4 week waiting list so I need to warn them 4 weeks in advance of car issues 😡

March 4, 2026
Unprompted review
John Clark Motor Group - John Clark Volkswagen Aberdeen logo

Reply from John Clark Motor Group - John Clark Volkswagen Aberdeen

Dear Brian,

Thank you for taking the time to leave us a review.

We're very sorry to hear about the issues you experienced with the car and the inconvenience caused. Can you please contact us at: jcmg@john-clark.co.uk with your details so we can look into this matter further?

Many thanks,

Rated 5 out of 5 stars

Everything went great!

Everything went great and also Adam did great my experience buying my new car

March 13, 2026
John Clark Motor Group - John Clark Volkswagen Aberdeen logo

Reply from John Clark Motor Group - John Clark Volkswagen Aberdeen

Good Afternoon,

Many thanks for your review and feedback, which I will ensure is passed on to Adam and the management team at Volkswagen Aberdeen.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 4 out of 5 stars

Friendly and helpful salesperson

Gary was very professional in his approach and dealt well with my queries. He explained the main details of the vehicle I was interested in and arranged a test drive the next day. They had a similar manual version (I wanted an automatic) in the showroom which allowed me to evaluate whether it met my needs. Gary quickly checked availability of an automatic version in the colour I wanted. We discussed which finance options suited me best.

On handover day, the features of the vehicle were explained and this was followed up with a courtesy call a few days later.

The only downside to the experience is the lack of customer parking at the venue, hence the four stars.

March 14, 2026
John Clark Motor Group - John Clark Volkswagen Aberdeen logo

Reply from John Clark Motor Group - John Clark Volkswagen Aberdeen

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Gary and the management team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

First class

Had first class experience with salesman very helpful with everything to do with car.

March 13, 2026
John Clark Motor Group - John Clark Volkswagen Aberdeen logo

Reply from John Clark Motor Group - John Clark Volkswagen Aberdeen

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Volkswagen Aberdeen.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Great experience

Well supported throughout the process of viewing, test drive and selecting the right vehicle for my needs. The sales people I dealt with were knowledgable, but not pushy. Kept me updated throughout the process. Great experience

March 11, 2026
John Clark Motor Group - John Clark Volkswagen Aberdeen logo

Reply from John Clark Motor Group - John Clark Volkswagen Aberdeen

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Volkswagen Aberdeen.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

The handling of the sale and handover…

The handling of the sale and handover was great.

February 28, 2026
John Clark Motor Group - John Clark Volkswagen Aberdeen logo

Reply from John Clark Motor Group - John Clark Volkswagen Aberdeen

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Volkswagen Aberdeen.

We are delighted that your experience has been a positive one.

Kind Regards,

John

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