John Clark Motor Group - John Clark Volkswagen St Andrews Reviews 

28
TrustScore 4.5 out of 5

4.6

66 Largo Road, KY16 8PG St Andrews, GB


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Rated 5 out of 5 stars

From start to finish the buying process of VW Golf was explained to me by the salesman was clear in all details our salesman Andrew Gamble was excellent throughout he was both pleasant and courtesy... See more

Company replied

Rated 5 out of 5 stars

The service we always receive is outstanding. Takeaways keeps.myself and my husband coming back. The car I just bought was like it was made for me, and knowing the sales team they knew exactly what... See more

Company replied

Rated 5 out of 5 stars

From the initial contact to delivery of our new id3 the service level has been impeccable. Both Ryan & Stuart made the process a pleasure, nothing is to much trouble. They both go the extra mile to... See more

Company replied

Rated 4 out of 5 stars

Friendly staff and a hassle free experience. Went to look at a few cars and was greeted by a no hassle no sale pitch member of staff. We decided to test drive a car which and never felt pressured duri... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Motorcycle Dealer
  6. Used Car Dealer

Written by the company

John Clark Motor Group is one of Scotland’s largest family-owned automotive dealer groups, with over 50 years of experience in the motor industry. Founded by our Chairman, John Clark, the business has grown into a network of over 60 sites across Scotland, employing more than 1,300 people. We represent 21 leading automotive brands and offer an extensive range of new and used cars, vans and motorcycles, alongside manufacturer-approved servicing, parts, accident repair centres and bodyshops. Hawco Group is now part of John Clark Motor Group, further strengthening our presence across the north of Scotland. Our dealerships and facilities are located across Inverness, Elgin, Peterhead, Aberdeen, Perth, Dundee, Edinburgh, Stirling, Dunfermline, Kirkcaldy and surrounding areas, allowing us to support customers nationwide. We believe our relationship with customers goes far beyond the initial purchase. Delivering on our promises, acting with transparency and providing an exceptional experience at every stage of ownership is at the heart of everything we do.

John Clark Motor Group

Written by the company

Family Owned Business Focused on Excellent Customer Service
Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.

John Clark Approved

All Our Vehicles Are John Clark Approved

All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.

Contact info

  • 66 Largo Road, KY16 8PG, St Andrews, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

28 reviews

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4-star
3-star
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1-star

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4.6

All reviews

(28)

2,038 reviews in the last 12 months

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Rated 5 out of 5 stars

Buying a White Golf

From start to finish the buying process of VW Golf was explained to me by the salesman was clear in all details our salesman Andrew Gamble was excellent throughout he was both pleasant and courtesy and very helpful at all times , with an excellent manor throughout the sale
And a credit to your company .

May 21, 2026
Unprompted review
John Clark Motor Group - John Clark Volkswagen St Andrews logo

Reply from John Clark Motor Group - John Clark Volkswagen St Andrews

Thank you for the 5-star review, John!

We're delighted to hear you had such a positive experience purchasing your Volkswagen Golf from John Clark Volkswagen St Andrews.

It's great to know the entire buying process was explained clearly from start to finish and that you felt fully informed throughout. We're especially pleased to hear Andrew Gamble provided such excellent service, combining professionalism, courtesy and a helpful approach at every stage of your journey.

Your kind words about Andrew's manner and dedication will mean a great deal to him, and we're proud to have him representing the dealership. Thank you for recognising his efforts and for taking the time to share your feedback.

We hope you enjoy every mile in your new Golf, and we look forward to welcoming you back in the future!

Lesley

Rated 4 out of 5 stars
John Clark Motor Group - John Clark Volkswagen St Andrews logo

Reply from John Clark Motor Group - John Clark Volkswagen St Andrews

Thank you for your review, Ruth! We're pleased to hear you found the salesman easy to communicate with throughout your experience at John Clark Holdings.

We really appreciate your feedback and thank you for taking the time to share it with us!

Lesley

Rated 5 out of 5 stars

Great communication

We were looking for a vw t roc at a decent price with not too many miles on the clock and grant found us exactly that, we thought the St Andrews branch was very welcoming and they made the entire process much easier for us and a far less intimidating experience , thank you again grant

April 19, 2026
John Clark Motor Group - John Clark Volkswagen St Andrews logo

Reply from John Clark Motor Group - John Clark Volkswagen St Andrews

Hey Peter!

Thank you for the fantastic 5-star review! We're delighted to hear Grant was able to find you the perfect Volkswagen T-Roc at the right price and mileage. It’s wonderful to know the team at John Clark Volkswagen St Andrews made the whole process feel welcoming, straightforward and far less intimidating for you.

We really appreciate your kind words about Grant and the excellent communication and service you received throughout. Thank you again for choosing John Clark Volkswagen St Andrews, and we hope you enjoy your new T-Roc!

Lesley

Rated 2 out of 5 stars

Not the best customer service, or preperation of car.

Found the car online, agreed price , agreed on car having ceramic coating before pick up, agreed pickup date. Then problem with car which pushed back pick up date which meant we couldn't pick up on a reasonable time scale, so agreed to meet half way.
Received car, but on washing it when we got home, the car was covered in iron fallout/contamination, it had certainly not been ceramic coated, or prepared for a ceramic coat.
Called the garage to inform them of the problem and spoke with Ryan who's telephone manner was awful, he laughed at me through phone when no senior manager was available for me to talk to so asked to speak to the valeter who cleaned the car to see what was done.
Few days later and I spoke to the manager and he offered a full refund for the ceramic coat (£399) without asking for any evidence at all (which I offered) this lead me to the conclusion that they knew the car was a mess before it left the garage and it hadn't had a ceramic coat.
Car is currently getting machine polished for proper application of a ceramic coating.
After this experience, I don't think I would consider John Clark for a vehicle again.

April 9, 2026
Rated 5 out of 5 stars

The service we always receive is…

The service we always receive is outstanding. Takeaways keeps.myself and my husband coming back. The car I just bought was like it was made for me, and knowing the sales team they knew exactly what I wanted. The cars always look stunning and as usual the Vauxwagon brand and performance is exceptional.

April 2, 2026
John Clark Motor Group - John Clark Volkswagen St Andrews logo

Reply from John Clark Motor Group - John Clark Volkswagen St Andrews

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Volkswagen St Andrews.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Just service was brilliant from start…

Just service was brilliant from start to finish.As dealt with Stewart King before and he knew what I liked and arranged every with ease and explained every clearly to me

April 11, 2026
John Clark Motor Group - John Clark Volkswagen St Andrews logo

Reply from John Clark Motor Group - John Clark Volkswagen St Andrews

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Stewart and the management team at Volkswagen St Andrews.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Excellent service from VW St Andrews

Excellent service received from the Volkswagen dealership in St Andrews ,

Best sales experience I’ve had in a long time.
No pressure from sales staff, thank you to Andrew Gamble , love the car!

March 26, 2026
John Clark Motor Group - John Clark Volkswagen St Andrews logo

Reply from John Clark Motor Group - John Clark Volkswagen St Andrews

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Andrew and the management team at Volkswagen St Andrews.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Staff really good

Staff really good. Tried their best to get us the car that suited our needs.
And was successful. Delighted

April 2, 2026
John Clark Motor Group - John Clark Volkswagen St Andrews logo

Reply from John Clark Motor Group - John Clark Volkswagen St Andrews

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Volkswagen St Andrews.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Outstanding service

Outstanding service, advice and support from Andrew Gamble at John Vlark Volkswagen in St Andrews. Great experience!

April 2, 2026
John Clark Motor Group - John Clark Volkswagen St Andrews logo

Reply from John Clark Motor Group - John Clark Volkswagen St Andrews

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Andrew and the management team at Volkswagen St Andrews.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Excellent Service

Excellent Service

April 2, 2026
John Clark Motor Group - John Clark Volkswagen St Andrews logo

Reply from John Clark Motor Group - John Clark Volkswagen St Andrews

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Volkswagen St Andrews.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Was very happy with buying my new car…

Was very happy with buying my new car from John Clark motor group. Service was first class.

April 2, 2026
John Clark Motor Group - John Clark Volkswagen St Andrews logo

Reply from John Clark Motor Group - John Clark Volkswagen St Andrews

Good Afternoon,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Volkswagen St Andrews.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

All very helpful and accommodating

All very helpful and accommodating

April 2, 2026
John Clark Motor Group - John Clark Volkswagen St Andrews logo

Reply from John Clark Motor Group - John Clark Volkswagen St Andrews

Good Afternoon,

Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Great Service

Stuart was great and really helpful in the process of getting my new car. Would highly recommend

April 2, 2026
John Clark Motor Group - John Clark Volkswagen St Andrews logo

Reply from John Clark Motor Group - John Clark Volkswagen St Andrews

Good Afternoon,

Many thanks for your review and feedback, which I will ensure is passed on to Stuart and the management team at Volkswagen St Andrews.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Excellent customer service

Andrew and Ryan were extremely helpful and courteous during the process. Andrew took time to explain everything about my new vehicle in a methodical, professional manner. I was treated like a valued customer.

April 2, 2026
John Clark Motor Group - John Clark Volkswagen St Andrews logo

Reply from John Clark Motor Group - John Clark Volkswagen St Andrews

Good Afternoon,

Many thanks for your review and feedback, which I will ensure is passed on to Andrew, Ryan and the management team at Volkswagen St Andrews.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

A good experience

Salesman was extremely knowledgeable, efficient and helpful.

April 2, 2026
John Clark Motor Group - John Clark Volkswagen St Andrews logo

Reply from John Clark Motor Group - John Clark Volkswagen St Andrews

Good Afternoon,

Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

From start to finish; first class service.

From start to finish; first class service. I have recently ended my first finance agreement on a car and the whole experience of providing me with all options available was made so clear. The customer service was fantastic with thorough explanations. I felt very valued as a customer. My specifications for a new vehicle were all met.

March 30, 2026
John Clark Motor Group - John Clark Volkswagen St Andrews logo

Reply from John Clark Motor Group - John Clark Volkswagen St Andrews

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Volkswagen St Andrews.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Excellent service provided by Andrew…

Excellent service provided by Andrew Gamble at JC Volkswagen, St Andrews.

March 2, 2026
John Clark Motor Group - John Clark Volkswagen St Andrews logo

Reply from John Clark Motor Group - John Clark Volkswagen St Andrews

Good Afternoon,

Many thanks for your review and feedback, which I will ensure is passed on to Andrew and the management team at Volkswagen St Andrews.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

5 star customer service

Stuart made my new car purchase seamless. The level of service was exceptional. If you're looking for a VW I would highly recommend this dealer.

March 23, 2026
John Clark Motor Group - John Clark Volkswagen St Andrews logo

Reply from John Clark Motor Group - John Clark Volkswagen St Andrews

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Stuart and the management team at Volkswagen St Andrews.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Great all-round experience

From the initial contact to delivery of our new id3 the service level has been impeccable.
Both Ryan & Stuart made the process a pleasure, nothing is to much trouble. They both go the extra mile to ensure that customer satisfaction is their top priority.
On the handover, Stuart went through everything we needed to know patiently and provided us with great confidence in our new purchase.

March 23, 2026
John Clark Motor Group - John Clark Volkswagen St Andrews logo

Reply from John Clark Motor Group - John Clark Volkswagen St Andrews

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Stuart, Ryan and the management team at Volkswagen St Andrews.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars
John Clark Motor Group - John Clark Volkswagen St Andrews logo

Reply from John Clark Motor Group - John Clark Volkswagen St Andrews

Good Afternoon,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Volkswagen St Andrews.

We are delighted that your experience has been a positive one.

Kind Regards,

John

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