John Clark Motor Group - Mini Aberdeen Reviews 

259
TrustScore 5 out of 5

4.8

Balmoral Business Park, Wellington Road, AB12 3JG Aberdeen, Scotland, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Very nice sales girl who I dealt with two years ago really wasn’t looking to change my car but mentioned to Harriet the colour I fancied but didn't see any, Harriet said there was one in the corner.... See more

Company replied

Rated 4 out of 5 stars

Beth very helpful ,the only complaintI have is that there is no hand book —I am 85 and it is all very well for young people who know what they are doing with apps etc but at my age I would like a... See more

Company replied

Rated 5 out of 5 stars

Mini Countryman - recently purchased and I have to say the sales process was handled seamlessly by Beth, extremely knowledgeable and attentive at all times (even providing Email updates after hours!).... See more

Company replied

Rated 5 out of 5 stars

Warm welcome from all staff. Brocton, our Guide Dog puppy is made especially welcome. Pleasant spacious showroom, lots of cars on display. No pressure from the staff just helpful support if requi... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Motorcycle Dealer
  6. Used Car Dealer

Written by the company

Visit John Clark MINI located in Balmoral Business Park on Wellington Road, proud to be part of the family run John Clark Motor Group in Scotland. Our state-of-the-art showroom in Aberdeen has a wide range of new and Approved Used MINI cars for sale, as well as an abundance of aftersales services and maintenance packages. Whether you are a new or returning customer, we are happy to welcome you to our MINI dealership. Our dedicated staff are happy to guide you through our superb MINI stock and answer any questions or queries You may have, as well as accompany you on a test drive in the model of your choice. We also provide several aftersales services for our service centres. Our qualified MINI trained technicians will get you back on the road before you know it by only using MINI approved parts, meaning you have complete faith that we will return your car to its pristine condition. To find out more about MINI and the service John Clark MINI provide, come and visit us today. We can’t wait to see you.

John Clark Motor Group

Written by the company

Family Owned Business Focused on Excellent Customer Service
Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.

John Clark Approved

All Our Vehicles Are John Clark Approved

All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.

Contact info

  • Balmoral Business Park, Wellington Road, AB12 3JG, Aberdeen, Scotland, United Kingdom

  • 01224 335555

4.8

Excellent

TrustScore 5 out of 5

259 reviews

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4.8

All reviews

(259)

2,434 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service.

Excellent and efficient service from start to finish.

March 20, 2023
John Clark Motor Group - Mini Aberdeen logo

Reply from John Clark Motor Group - Mini Aberdeen

Good Afternoon Scott,

Many thanks for your review and feedback, which I will ensure is passed on to the team.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Our countryman had an unusual problem…

Our countryman had an unusual problem of the boot opening at random when the car was parked and closing on you at times when loading things into the boot.Not regularly, and with boot activation disabled on the key in case of accidental activation ,it was very difficult to trace.Initial checking of systems came up blank, on further check of system an update was done on the onboard computer. We hope this has been successful.The staff were very good and did not dismiss our worries but we are
greatfull for their time and patience and hope that they have been successful in fixing this problem.

March 3, 2023
John Clark Motor Group - Mini Aberdeen logo

Reply from John Clark Motor Group - Mini Aberdeen

Good Evening,

Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

I live in Glasgow and was unable to…

I live in Glasgow and was unable to have any face to face contact with any of the sales team. Additionally there were many obstacles in the way of a straightforward purchase of my car. I was fortunate to have Harriett Bryant as my sales advisor and would like to say that she was professional, helpful and very patient in dealing with my circumstances. She was always friendly and knowledgeable when I spoke with her and all email was responded to promptly. I believe she went out of her way to ensue that the purchase of my car went as smoothly as possible. She is a credit to your company and I would like to thank her for delivering such excellent service.

March 15, 2023
John Clark Motor Group - Mini Aberdeen logo

Reply from John Clark Motor Group - Mini Aberdeen

Good Morning Lorna,

Many thanks for your review and feedback, which I will ensure is passed on to Harriett and the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Smooth

Received a video of my car getting it’s tyres and brake discs checked. Car was ready when I asked for it. Was also washed and hoovered. Couldn’t have gone any smoother.

March 3, 2023
John Clark Motor Group - Mini Aberdeen logo

Reply from John Clark Motor Group - Mini Aberdeen

Good Morning Karen,

Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Very efficient service from start to…

Very efficient service from start to finish.

March 3, 2023
John Clark Motor Group - Mini Aberdeen logo

Reply from John Clark Motor Group - Mini Aberdeen

Good Morning Gemma,

Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Helpful and knowledgeable assistant

The lady I spoke to (sorry I can’t remember her name) was extremely helpful by keeping in touch with me during the service and mot. She was very knowledgeable and thoroughly explained everything to me.

February 14, 2023
John Clark Motor Group - Mini Aberdeen logo

Reply from John Clark Motor Group - Mini Aberdeen

Good Morning Maureen,

Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 4 out of 5 stars
John Clark Motor Group - Mini Aberdeen logo

Reply from John Clark Motor Group - Mini Aberdeen

Good Morning Thomas,

Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Excellent

They are always very welcoming and lovely happy to help everytime, very happy with there service

February 13, 2023
John Clark Motor Group - Mini Aberdeen logo

Reply from John Clark Motor Group - Mini Aberdeen

Good Morning Sarah,

Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Smooth

Smooth, no fuss on time and efficient

February 14, 2023
John Clark Motor Group - Mini Aberdeen logo

Reply from John Clark Motor Group - Mini Aberdeen

Good Morning George,

Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Excellent service

December 22, 2022
John Clark Motor Group - Mini Aberdeen logo

Reply from John Clark Motor Group - Mini Aberdeen

Good Morning Amanda,

Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

The knowledge and professionalism of…

The knowledge and professionalism of Jenni-leith.
The Mini Electric is a new driving experience that was constantly supported along the way.

January 23, 2023
John Clark Motor Group - Mini Aberdeen logo

Reply from John Clark Motor Group - Mini Aberdeen

Good Morning William,

Many thanks for your review and feedback, which I will ensure is passed on to Jenni-Leigh and the management team at MINI Aberdeen.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Everyone is so nice and helpful and the…

Everyone is so nice and helpful and the customer service and the after care service is just amazing

January 25, 2023
John Clark Motor Group - Mini Aberdeen logo

Reply from John Clark Motor Group - Mini Aberdeen

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Beth was fabulous from start to finish…

Beth was fabulous from start to finish when I purchased my new mini. Always kept me up to date.

December 16, 2022
John Clark Motor Group - Mini Aberdeen logo

Reply from John Clark Motor Group - Mini Aberdeen

Good Morning Nicki,

Many thanks for your review and feedback, which I will ensure is passed on to Beth and the management team at MINI Aberdeen.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Great communication

Bought my new mini here. Long delay from order til delivery but this was not the fault of the company. Great service and good communication throughout the process.

October 17, 2022
John Clark Motor Group - Mini Aberdeen logo

Reply from John Clark Motor Group - Mini Aberdeen

Good afternoon,

Thank you for taking the time to leave us a review, it is greatly appreciated. I will pass your comments onto our team.

Kind regards,
Linsey

Rated 4 out of 5 stars

Very pleasant experience no pressure…

Very pleasant experience no pressure sale or deadline to sign on the dotted line.

August 12, 2022
John Clark Motor Group - Mini Aberdeen logo

Reply from John Clark Motor Group - Mini Aberdeen

Good morning Brian,

Thank you for your review and feedback which I will ensure to pass on.

Kind regards,

Julie

Rated 4 out of 5 stars

I had good and clear service

I had good and clear service. Good salesman too. There was a long delay in the car which is no ones fault, but I feel that I had to call to check dates each time. Not kept up to date unless I asked.

August 12, 2022
John Clark Motor Group - Mini Aberdeen logo

Reply from John Clark Motor Group - Mini Aberdeen

Good afternoon,

Many thanks for your review which I will ensure is passed on to our team.

Kind regards,

Julie

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish! Keep me informed through the new vehicle build

June 2, 2022
John Clark Motor Group - Mini Aberdeen logo

Reply from John Clark Motor Group - Mini Aberdeen

Good afternoon,

Thank you for your review and feedback which I will ensure is passed back to the team.

Kind regards,

Julie

Rated 5 out of 5 stars

5 stars

Leonie, help us with a purchase over the phone, sent a fantastic video showing the car in great detail, which made the purchase very easy and was very attentive, and kept in constant contact to help with the purchase. I would most certainly return from my next car

May 25, 2022
Unprompted review
John Clark Motor Group - Mini Aberdeen logo

Reply from John Clark Motor Group - Mini Aberdeen

Good afternoon,

Thank you for your review which is much appreciated and I will ensure this is passed back to our team.

Kind regards,

Julie

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