Phenomenal customer service from Harriet and James , as good as ive ever had and im now in my 60s. Nothing was too much bother and all aspects fully explained and a joy to deal with. After my wife pu... See more
Company replied
Location
Switch locationBalmoral Business Park, Wellington Road, AB12 3JG Aberdeen, Scotland, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was dealing with one sales person. Reserved the car. Was given finance details which I chose not to accept. Phoned after 48 hrs to make sure the car was still available to me. Explained I was org... See more
The salesperson was honest when speaking to us about new and used cars. Answered any questions in full and was very helpful when we took our dog up to help decide what type of mini we were going to pu... See more
Company replied
An excellent first discussion with Harriett Bryant, about the Mini we were interested in. Time taken to build the car on line, which made our final decision easy and thereafter place an order.... See more
Company replied
Company details
- Car Dealer
- also in
- Car Inspection Station
- Car Repair and Maintenance
- Car Service
- Motorcycle Dealer
- Used Car Dealer
Written by the company
Visit John Clark MINI located in Balmoral Business Park on Wellington Road, proud to be part of the family run John Clark Motor Group in Scotland. Our state-of-the-art showroom in Aberdeen has a wide range of new and Approved Used MINI cars for sale, as well as an abundance of aftersales services and maintenance packages. Whether you are a new or returning customer, we are happy to welcome you to our MINI dealership. Our dedicated staff are happy to guide you through our superb MINI stock and answer any questions or queries You may have, as well as accompany you on a test drive in the model of your choice. We also provide several aftersales services for our service centres. Our qualified MINI trained technicians will get you back on the road before you know it by only using MINI approved parts, meaning you have complete faith that we will return your car to its pristine condition. To find out more about MINI and the service John Clark MINI provide, come and visit us today. We can’t wait to see you.
John Clark Motor Group
Written by the company
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
Contact info
Balmoral Business Park, Wellington Road, AB12 3JG, Aberdeen, Scotland, United Kingdom
- 01224 335555
4.8
Excellent
266 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt and efficent service.
July 12, 2023
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning George,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Disliked the finding of broken spring…
Disliked the finding of broken spring not being elevated with Audi. Spring should not have failed on such an age of car that has not been subjected to aggressive driving.
July 3, 2023
Reply from John Clark Motor Group - Mini Aberdeen
Hi Mr Desmond,
I am so sorry to hear you are not fully satisfied with your recent visit to Aberdeen Audi. Unfortunately, your review has come through to our MINI Aberdeen branch so we can not pass your feedback on to the correct team.
If it is possible for you to change the location of your review it would be much appreciated,
Kind regards,
Kate
I had a very positive experience buying…
I had a very positive experience buying a second hand BMW from John Clark Motor Group who were very communicative on the selling process. More importantly they were responsive and positive to deal with in terms of aftercare to ensure I had peace of mind as a customer and resolved a minor issue I came across in a fair and reasonable manner. Therefore I would be happy to purchase a future vehicle with this company and would recommend to others.
June 30, 2023
Unprompted review
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning David,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Thanks Jason
Very Good Communication, Excellent Work, Knows his stuff. I recommend it to everyone. Rapid and Professional.
Excellent quality! Superior delivery.
Thanks to Jason Andrews from MINI Aberdeen, UK.
May 10, 2023
Unprompted review
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Jason and the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Purchase of new car
Made the process of buying my new car simple for me from initial ordering to date of pick up. Handover for my new car well explained and pairing the features to my mobile all done before I drove away.
April 23, 2023
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning Ms Sim,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Work was carried out on my vehicle…
Work was carried out on my vehicle without my approval. I sent my daughter in to see if they had a locking wheel nut key that would fit my car or to order one and also to buy a new set. John Clark carried out the work themselves and charged me for the privilege. I should also add that when my car was in for a service last year, they serviced it but forgot to mention that my MOT had ran out.
May 21, 2023
Reply from John Clark Motor Group - Mini Aberdeen
Hi Mr L,
I am sorry to hear you are not happy with your recent experience, unfortunately as you have not provided your name we cannot reach out to you directly to help with a resolution.
We would like to have a better understanding about your experience. Please reach out to us at 01224 335555 at your earliest convenience and we will do our best to resolve this with you.
Kind regards,
Kate
John Clark Motor Group
The sales rep was fantastic couldn't be…
The sales rep was fantastic couldn't be any more helpful, made the whole experience really good from first call to collecting the car.
April 2, 2023
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning Christopher,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Reply from John Clark Motor Group - Mini Aberdeen
Good Afternoon Philip,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning Charlie,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Always friendly
Always friendly, they drop me off in town if there is no loan car available. Always do a great job, they blow Inverness BMW out of the water.
April 18, 2023
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning Mr Bedson,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
A great service
A great service, so efficient and video informative. Made everything easy
April 20, 2023
Reply from John Clark Motor Group - Mini Aberdeen
Good Afternoon Brenda,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Mini major service
I used John Clark to service my Mini. After making the booking I had to rearrange at short notice, which they did without any problems. I was kept updated during the day and the assistant was very pleasant when I went to collect the car.
April 17, 2023
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning Andrew,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
I was impressed with the service…
I was impressed woth the service overall. However, following an incomplete update to the SatNav on my vehicle , I am currently without this facility. I would expect that prior to releasing the vehicle, this should have been functionally checked by the supervisor. The issue is currently being resolved, although 10 days have now passed since i reported the fault and a full resolution has not been met as yet!!
March 31, 2023
Reply from John Clark Motor Group - Mini Aberdeen
Hello Andrew,
Many thanks for your review which I have passed on to our team at MINI.
Kind regards,
Julie
Great customer service
Staff treated my car and myself with genuine interest and care. Luved the use of the Audi Cam, I appreciated the no hard sell to get additional work done at that time. I will return. Indeed I'll probably buy my next car from there.
March 29, 2023
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning Lorraine,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Very smooth efficient service
Pick up and return went smoothly. Found staff, especially Clara very helpful and answered my inexperienced questions most efficiently. She is a valued member of your staff.
April 9, 2023
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning Barbara,
Many thanks for your review and feedback, which I will ensure is passed on to Clara and the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Friendly, helpful, professional staff
Friendly, helpful staff. Lovely, stylish, welcoming showroom.
March 10, 2023
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
They really good at what they do as I…
They really good at what they do as I took my car too a few garages and they could not do it and charged me massive amounts of money but John Clark very good value for money
April 10, 2023
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning Calum,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning Alan,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.