John Clark Motor Group - Pentland Jaguar Dundee Reviews 

I spoke with Jess who assisted me greatly with all the questions I had regarding my upcoming service and brake repairs. Jess was most helpful in dealing with all aspects of my queries. This is one of the best customer service experiences I have ever had.

From first enquiry to signing the deal, Alistair was welcoming and helpful.

Great experience with the dealer, issues with car were dealt with by our local dealer after the car was shipped to us.

We reserved a used Jaguar with a £99 deposit on the used Jaguar website with the car being at John Clark, Dundee on 1 February. When we decided not to purchase the car a few days later, we were told we would be refunded the £99 deposit. It is now 3 June and despite calling 6 times and speaking to several different people including two different sales managers, finance and admin with promises of a refund, we cannot get our money back. Be careful with this franchise. They are crooks.

This review relates to Pentland Land Rover Dundee.
We bought new Range Rover Sport from Pentland Dundee and dealt with Neil Fairley and Gavin Reid. The service we have received has been exceptional. Despite having problems initially with the brand new car, Neil could not have been more helpful. I would have no hesitation in recommending Pentland Dundee and Neil is a credit to the company, Thank you, Keith & Amanda Mackie

Great service - Caroline Dunlop was extremely helpful, professional, knowledgeable, enthusiastic - from first contact on phone through to handover, she guided and advised, and the end result was that we obtained a stunning Jaguar Approved F Pace.
Thank you to Caroline, and to Pentland Jaguar Dundee.

Gavin Reid our salesman could not have done more for us from start to finish, would certainly deal with Gavin again.

My salesman was David Cartmill who was very friendly and genuine. He was helpful and provided everything I needed. Car was presented beautifully and I am delighted with it. Showroom is immaculate and all others in the sales team were perfectly professional. It was everything I hoped for from a Jaguar/Range Rover dealership.

Brilliant communication from Gavin from first enquiring about the car and it was also nice to have a phone call this morning (20/2) as a follow up asking how I was getting on with the car.

I recently had the pleasure of purchasing a Jaguar F-Pace from Caroline Dunlop at Pentland Jaguar Dundee, and I can confidently say the experience was outstanding from beginning to end.
From our very first interaction, Caroline demonstrated a high level of professionalism, product knowledge, and genuine enthusiasm. She took the time to fully understand what I was looking for in a vehicle and guided me through the available options with clarity and patience. Every question I raised — whether about specifications, finance options, part-exchange, or vehicle features — was answered thoroughly and transparently. At no point did I feel pressured; instead, I felt supported and well-informed, which made the decision-making process both comfortable and enjoyable.
Throughout the purchase, Caroline kept me regularly updated, ensured timelines were clear, and handled all aspects of the transaction efficiently.
What truly stood out was Caroline’s commitment to customer service. She very kindly came in on her day off to complete the vehicle handover. The handover itself was first-class — comprehensive, well-paced, and informative. She took the time to walk me through the vehicle’s features and technology in detail, ensuring I left fully comfortable with everything the F-Pace has to offer.
Caroline is a real asset to Pentland Jaguar Dundee, and I would not hesitate to recommend her to anyone considering a Jaguar.
A genuinely first-class experience.

Sales department had great customer service and very helpful, however the same cannot be said for the service department. I came in with 3 issues to discuss, none required jaguar to part with any money.

I got nothing but unhelpful answers and very poor service, I was made to feel like I burden for simply asking for services I have received without comment from other manufactures service departments. I really got the impression as I had not bought the car direct from them they were just not interested in helping. if you are interested in a jaguar please look elsewhere, very disappointing, I will be taking my business elsewhere in future.

Great service from this garage, especially from the sales woman Caroline who made everything effortless for me, would definitely recommend anybody using this business

We saw a Jaguar Ipace online at Jaguar LandRover Dundee and spoke to David Cartmill who arranged an appointment for us to view it. The service he provided from start to finish was excellent. He ensured our requests were met when the car needed a few things done to it, before delivery. David ensured the whole experience went smoothly. Thank You.

Helpful and approachable staff. Good pricing and additional structures to ensure handover and new car purchase was timeous and well communicated.

Sadly the car I'd hoped to buy wasn't prepared to the standard I expected and the sale fell through. A week on and our deposit has also still to be returned.

Was easy to part exchange and was well guided by salesman, he was helpful and informative with any questions.

Gavin and Ryan provided an excellent service when I purchased my new car from the Dundee branch. A very smooth buying process from start to finish.
There was one minor issue with the valet carried out on the car but Ryan went over and above to rectify, a 1st class after sales service.

I've seen cleaner cars and noticed more scratches and marks, not even a welcome gift. 3 x jags... No more.

Vehicle viewed prior to collection very pleasant and welcoming. Car test driven and agreed to purchase highlighting two points of concern (condition of front tyres, driver door sill light).
Collection date delayed owing to V5 matters - this was not considered as a concern.
On collection the two points were not referred to and resulted in an exchange of views with two Pentland members of sales staff. The matter on tyres was fully discussed and conditionally agreed to progress, the driver door sill light had not been repaired - following investigation it was agreed the light would repaired in due course. The later remains outstanding. Setting up the Jaguar remote app could not be completed till the following week, I believe normally done on the day - this was not referred to.
Day of collection was marred by the above matters. Our reception was different to that of viewing the vehicle.

Caroline was great to deal with, kept us updated along the way and ensured the car was ready for us to a very high standard