John Clark Motor Group - Pentland Jaguar Dundee Reviews 

Professional and courteous service. Some issues with the car after collection, which were rectified with the same level of duty and care received during the initial transaction. Would highly recommend.

Everything was fantastic,all the staff I encountered in branch were knowledgeable and helpful

My experience with pentland was nothing short of smooth from start to finish, I was dealing with Caroline Dunlop who could not do anymore for this deal to happen, even stayed behind to get it over the line , staff were great aswell coffee making and making me feel welcome , thanks Pentland Dundee , my wife loves her car , thank you.
Mr Smart.

Thank you Barry & Service Team for your brilliant customer service & customer care. Kept me updated with respect to my Land Rover repair & went over/above in resolving the matter. Its been a pleasure dealing with you all 👏👌

Bought a car from pentland jaguar yesterday....if carlsberg did car sales .. well you know the rest !
Gavin was thoroughly professional and made a point of going through every detail , the service was first class and an absolute pleasure and the details of the aftercare are top draw.....Buy with confidence from here you know it makes sense

Friendly and professional staff could not be more helpful

I purchased a second hand jaguar xe from John Clark. I am delighted with the car and the sales process. David, the sales person was extremely helpful throughout the process. The hand over of the car was delayed due to a few repairs that had been identified in the pre delivery checks. Although it was disappointing I was impressed by the professionalism of the garage in ensuring that the car was handed over in perfect working order.

Overall customer service was great. Gavin was very helpful in sorting out a trade-in issue.

Purchased an fpace on the 27/10/24 and until 23/11/24 around 4 weeks had not had any problems with the car.
On this day thou we had some snowfall in Dundee and whilst driving my car down a slight hill the car slid going forward and went straight out onto a busy main road. Thankfully there was no other traffic and a crash was diverted.

So know I go and get the tyres checked from a reputable company who advise all four tyres are near or on 2mm and are requiring replacing. I then went and got a second opinion and the result was the same so had the tyres replaced after only 4 weeks and 800 miles driven.

When I took the report into Pentland Jaguar I was told that the very well known and British wide company I used to fit the tyres, exaggerate the wearing on the tyres to get your business and my money (even though a full report was given).

I was then informed that when my car left Pentland all tyres were around 4mm and company policy is no vehicle leaves with tyres less than 3mm. Though when I asked for a copy of the report printed I was told no that was not possible and would be emailed (which wasn’t).

As I explained in the dealership the £870 I had to pay 4 weeks after purchasing the car was not the point, the point was the danger myself and family were put in due to this.

I have the full report of the condition of the tyres and seen with my own eyes the tests being carried out. Really feel let down by this and the customer care/service given.

I’m left feeling shocked at the customer service and the uncaring way in which myself and my family were put at risk of injury and bewildered as why I was not advised the tyres required changing from Pentland.

05/12/24
The customer service I have received here is totally shocking, as yet dispute being emailed over a week ago and your reply, still no one has been in touch.
I also find your report which was supplied to me very vague with no photographic evidence or date stamped. As a manager myself if this report was handed to me I would not accept and for a premium car outlet to supply this is hard to believe.

As previously said they were two independent company’s looked at the tyres and were both surprised that a car with tyres this worn was sold. You asked for a copy of the independent report when I visited the showroom and as you can see this report was very thorough with photographic evidence.

Totally shocked and left in disbelief with the customer service and risk it appears myself and my family were left in

The experience buying our new Jaguar F Pace was made extra special by Alistair ,as he is very professional in his outlook and listened to what we required.
The service provided was absolutely first class from the minute we contacted Pentland jaguar .
We would definitely recommend this branch .

Made to feel welcome from the second we entered the building by the receptionist who also made a superb hot chocolate!
Gavin Reid attended to us with a high level of knowledge and professionalism, took time to explain everything and is an asset to your company

Great customer service from David at Pentland Jaguar Dundee. Very knowledgeable and helpful throughout the whole process and was grateful for his professionalism. Well done

very good service

Worst Car Dealer experience we’ve EVER Had

Where to start. We bought a brand new E-Pace off the showroom floor back in June this year. Been waiting to leave this review until I knew my issues were finally sorted. The car had an issue with the rear window seal which I noticed in the showroom and it was agreed to get this sorted sometime after pick up as we didn’t want to wait. Hands up I never went over the rest of the car with a fine toothed comb. Why would you it’s a brand new Jaguar car form a “premium dealership”. Few more weeks down the line (first time I washed it) I notice the same issues on the front window seal. I e-mailed the salesman who sold me the car (this is 8 weeks down the line) to chase up the repairs and informed him of the front window seal damage that I would be expecting to get sorted with at the same time as the back.
He proceeds to e-mail me back directly to let me know it never left the showroom like that!! Thankfully for me I had taken a photo of the car on my drive 10 minutes after leaving the dealer to send to my wife and my google maps on my phone showing the journey home. Photo’s clearly show that the damage on the front seal was present. They have now finally sorted this 4 months after driving a brand new £50k plus car off their showroom floor which they ABSOLUTLEY handed over to me like that.

The actual dealer experience was no better. I had arranged a pick up time of 10:30am on the handover day. When I arrived I was told to wait and sat in the waiting area for nearly 20 minutes (appointment was confirmed a week previously for the pick up). Told them I had a lunch date but this didn’t speed up the pick up process any.

My wife took the car the other day to get a courtesy whilst they did the repairs and was basically just handed a key to a car she was unfamiliar with and told they’ll be in touch. Not even a word of apology or even acknowledgement by the salesman of their absolute incompetence.

We are lucky enough to be able to change our car every 3 years or so and I’ve had VW, BMW, Ford etc with varying service from these dealers.

JLR Dundee is hands down the WORST dealer experience we have ever had.

Love the car but definitely will NEVER deal with you again.

Absolutely NOTHING premium about the service we have had.

I will also be escalating this to Jaguar

We purchased a used Velar with only 11000 miles on the clock at the end of March. The dealership contacted us last week to advise the car is due a service at a cost to ourselves of £560!! I queried why a service was not carried out before we bought the car. It's apparently in the 'terms and conditions' that they only service their used cars if the service is due within 90 days of the sale. We paid a lot of money for this car only to be asked to pay out for a service a few months later. I've never experienced this kind if poor customer service from a dealership. Our last car which came from the same branch was serviced for the first time free of charge several months after we bought it. Hence, happy customer, bought from them again. I've spoken to the salesman who dealt with us and his manager. They seemed disiniterested and dismissive. I was informed I have not been misold anything or that they have not misrepresented themselves. I won't be buying from them again. I expect an approved car to either be serviced at the point of sale or for the cost of the 1st service after sale to be covered by the dealer. My expectations have not been met by this dealership. I'm really disappointed.

Avoid!!!!
The worst representation of “customer service” we have ever experienced. Buying from a premium brand you have slightly higher expectations, but our experience has been sub standard to say the least!
Upon collecting our newly purchased vehicle our first impressions were of extreme disappointment. The vehicle was filthy and looked like the valet team (of which we were informed consisted of one individual who was “under pressure”) were on strike! Mounds of sticky raisins found in the rear door pockets were the icing on the cake! Paint work we had asked to be rectified (and had been assured it would be) prior to collection in fact looked like a 5 year old had taken a felt pen (of the wrong shade) and coloured it in. David highlighted this himself prior to our inspection of the vehicle and promised it would be resolved as soon as he returned from leave, and 3 months later we are still waiting on this promise being fulfilled!
Countless phonecalls and emails to David have gone unanswered, promises of returned calls have never happened and only when my husband became slightly agitated recently were we provided with a date to bring the car in… more than 3 months after the date of initial collection! I arrived today with my vehicle to be met by a team who knew nothing about it. No surprises there since communication is clearly not David’s strong point! My husband had also emailed a few days prior to this appointment to confirm the date and what work was to be carried out on the vehicle, but again this email went unanswered.
To give the service desk assistant her due, she dealt with me very professionally and resolved the issue swiftly through discussions with her manager, and the vehicle is now with Pentland for repair. I will be interested to see the result of this upon collection, which I hope will go some way towards improving my impression of Pentland Jaguar LandRover Dundee, but either way this does not detract from what has been a painstaking 3 months and distinctly unpleasant transaction.
David’s customer service skills do not lend themselves to working for a brand such as Jaguar LandRover, who’s reputation relies heavily on impeccable customer service and I would strongly advise potential customers to look elsewhere, to a franchise where your custom is valued and the customer service experience representative of the premium prices on these vehicles. We are not normally ones to complain, and consider ourselves fairly tolerant and reasonable people, however this level of unprofessionalism cannot be ignored. We recently purchased a £3k runaround for our 17 year old son from a second hand car dealer and the experience was far superior to what we have been subjected to by Pentland Dundee. Do better please.

Great experience from John Clark Pentland Jaguar Dundee when purchasing our new F-Pace. Kristopher Philips was great from start to finish and very knowledgeable regarding the car and additional products. Highly recommend.

We purchased our new Jaguar F-Pace from Pentland Jaguar Dundee. Thoroughly delighted with the service we received. From our arrival at the showroom to taking delivery of our beautiful car we were very well looked after by Lewis Hemphill.
Lewis was very professional and knowledgeable in every aspect during the process. Car was delivered on time and the handover by Lewis was excellent. Everything we would expect from a Jaguar experience.
Would highly recommend this garage and in particular Lewis.

Sales assistant Lewis was extremely helpful, friendly and kept us up to date through whole process. He was really excellent. Handover smooth and professional. Vehicle competitively priced. Delighted with the car.