John Clark Motor Group - Pentland Land Rover Dundee Reviews 

177
TrustScore 4.5 out of 5

4.6

Lundie Avenue 1, ., DD2 3NY Dundee, Scotland, GB


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Rated 5 out of 5 stars

Following the recent purchase of my Range Rover Evoque my 5* score is from the start of the purchasing process through to agreeing the sale and the final handover of the car, the service I... See more

Rated 5 out of 5 stars

I had an excellent experience buying my car from Pentland (John Clark). Even though I travelled all the way from Kent to Dundee, the whole process was smooth, professional, and worth the journey... See more

Company replied

Rated 5 out of 5 stars

Spotted new Evoque in showroom when returning courtesy car. Spoke to friendly salesperson, David Cartmill, and after some negotiations managed to secure a deal which suited both parties. Collected new... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Pentland Land Rover, thank to Alistair McBain. Great service, informative and friendly, going the extra mile with additional videos around the car so that I could view... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Motorcycle Dealer
  6. Used Car Dealer

Written by the company

Pentland Land in Dundee forms part of the successful John Clark Motor Group and we have years of experience in delivering high-quality Land Rover cars and servicing, combined with unrivalled customer service. Located in Lundie Road, Dundee we are very near to Kingspark School and not far from St Johns R C High School. We are easily accessible from the surrounding area, given our close proximity to the A90 Kingsway. If you are travelling by public transport, regular buses run to and from the city centre and Dundee train station. Come and visit us today and our friendly staff will be on hand to answer all your questions and organise a test drive for you. You can have a closer look at the full range of new Land Rovers as well as the constantly changing selection of Approved Used cars we have. When you have chosen the car you wish to purchase, our finance experts will help you choose the best finance solution for your own personal budget needs.

John Clark Motor Group

Written by the company

Family Owned Business Focused on Excellent Customer Service
Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.

John Clark Approved

All Our Vehicles Are John Clark Approved

All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.

Contact info

  • Lundie Avenue 1, ., DD2 3NY, Dundee, Scotland, United Kingdom

  • 01382 933340

4.6

Excellent

TrustScore 4.5 out of 5

177 reviews

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4.6

All reviews

(177)

2,094 reviews in the last 12 months

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Rated 5 out of 5 stars

Communication was clear

Communication was clear, concise and proved effective.
The courtesy car was available and of a good standard.
The staff were polite and helpful

May 14, 2023
John Clark Motor Group - Pentland Land Rover Dundee logo

Reply from John Clark Motor Group - Pentland Land Rover Dundee

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Gareth made the whole process very…

Gareth made the whole process very straight forward and pleasant!

May 28, 2023
John Clark Motor Group - Pentland Land Rover Dundee logo

Reply from John Clark Motor Group - Pentland Land Rover Dundee

Good Morning Steven,

Many thanks for your review and feedback, which I will ensure is passed on to Gareth and the team at Dundee Audi.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Resolved intermittent car issue. Would definitely use again

Great experience. Car booked in quickly by kind staff. Car had an intermittent issue with coolant system. Lead technician took time to listen to issue and team did extended test drives and testing to get the problem diagnosed and solved. Thank you! Would use again even though not my closest dealership.

April 25, 2023
John Clark Motor Group - Pentland Land Rover Dundee logo

Reply from John Clark Motor Group - Pentland Land Rover Dundee

Good Afternoon Susan,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Vehicle delivered on the dates promised.

Vehicle delivered on the date as promised. Despite a couple of delays along the way.

April 1, 2023
John Clark Motor Group - Pentland Land Rover Dundee logo

Reply from John Clark Motor Group - Pentland Land Rover Dundee

Good Afternoon Jamie,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars
John Clark Motor Group - Pentland Land Rover Dundee logo

Reply from John Clark Motor Group - Pentland Land Rover Dundee

Good Evening Robert,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Satisfied new customer

Ben was most helpful throughout the whole process from start to finish guiding me through the online documents that required signing online. The collection process part exchanging old for new was completed by Ben in a courteous and professional manner with me the delighted owner of a lovely new car. Looking forward to the same level of service when I return for servicing.

January 24, 2023
John Clark Motor Group - Pentland Land Rover Dundee logo

Reply from John Clark Motor Group - Pentland Land Rover Dundee

Good Morning James,

Many thanks for your review and feedback, which I will ensure is passed on to Ben and the team at Land Rover Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Smooth process for car replacement

My wife's replacement car (new Evoque, replacing 3 y old Disco Sport) was ordered in June ... and it arrived at the end of December.
After some initial confusion the enacted PCP deal reflected the June discussions, including the trade in price for the Disco Sport (healthily in excess of the min price guaranteed by its PCP).
Handover was arranged for a time/day convenient to us between Christmas & New Year and the process (trade-in, collection etc) proceeded very smoothly.

A similarly smooth process also applied in March-2022 when I collected my replacement car (new Velar, replacing 4.5 y old Evoque).

December 30, 2022
John Clark Motor Group - Pentland Land Rover Dundee logo

Reply from John Clark Motor Group - Pentland Land Rover Dundee

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 4 out of 5 stars

I am very happy with the work done on…

I am very happy with the work done on my car. It was unfortunate that the part needed wasn’t in the garage on the first visit . The wrong part had been sent on the second visit. 3 rd time everything was done completely.

November 9, 2022
John Clark Motor Group - Pentland Land Rover Dundee logo

Reply from John Clark Motor Group - Pentland Land Rover Dundee

Good Morning Ann,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Great all round service

October 31, 2022
John Clark Motor Group - Pentland Land Rover Dundee logo

Reply from John Clark Motor Group - Pentland Land Rover Dundee

Good morning,

Thank you for taking the time to leave us a review. I will be sure to pass your feedback onto the team.

Kind regards,
Linsey

Rated 5 out of 5 stars

Excellent customer service ..no…

Excellent customer service ..no nonsense hand over …

September 29, 2022
John Clark Motor Group - Pentland Land Rover Dundee logo

Reply from John Clark Motor Group - Pentland Land Rover Dundee

Good Morning,

Thank you very much for taking the time to leave us a review. I will be sure to share this with the team.

Kind regards,
Linsey

Rated 1 out of 5 stars

Purchased a new vehicle through…Pentland Garage/Land Rover Finance

Purchased a new vehicle through Pentland Land Rover, finance agreement all signed and returned before collecting the vehicle, a week later I have almost 16k debited from my account. When I called to query this, I was advised there wasn't a lot they can do, they made the payment to the Finance company (a week after I purchased the vehicle). Absolutely shocking service, no apology. I am now in an unauthorised overdraft with no money for my general bills.

October 24, 2022
Unprompted review
John Clark Motor Group - Pentland Land Rover Dundee logo

Reply from John Clark Motor Group - Pentland Land Rover Dundee

Good morning Karina,

Many thanks for leaving us a Trustpilot Review and I have noted your comments which, I have passed back to our Management Team at Land Rover Dundee.

Thank you for contact us.

Kindest regards,

Julie

Rated 5 out of 5 stars

Pleasant experience

The young man Ross was very polite and welcoming when I came into the office. And also when I collected my keys after repair. Most people that I encountered smiled which is very nice

September 22, 2022
John Clark Motor Group - Pentland Land Rover Dundee logo

Reply from John Clark Motor Group - Pentland Land Rover Dundee

Good afternoon,

Many thanks for your review which has been received.

I will ensure to pass this on to our team.

Kind regards,

Julie

Rated 5 out of 5 stars

Recently bought a car from John Clark…

Recently bought a car from John Clark Motor Group in Dundee - first time I've ever bought a car online without physically viewing - but I couldn't have been in better hands. First of all I received a personal tour around the car and once I'd asked a million questions (super patient, thank you Lewis) the purchase & transportation process began. I hadn't bought a car in a while but was guided through the process - very organised system of on-line documentation and again, all questions were answered super quickly. My new car was transported from Dundee to Surrey & my car sent back and have to say the Transportation chat was brilliant. I was called the day before with an ETA & kept up to date along the way. The hand over process was seamless - in fact the whole purchase and part-exchange was effortless from start to finish....almost makes me want to buy another car! Can't recommend highly enough. Thank you John Clark Motors & especially Lewis.

April 25, 2022
Unprompted review
John Clark Motor Group - Pentland Land Rover Dundee logo

Reply from John Clark Motor Group - Pentland Land Rover Dundee

Good afternoon,

Thank you for your review and feedback which I will ensure is passed on to our team.

Kind regards,

Julie

Rated 1 out of 5 stars

insurance

we purched a new Land Rover Winchester and when we went to Land Rover insurance they advised they could
not insure it due to the value and we had a 7 day cover
how can you sell new car which Land Rover will
no insure

October 23, 2021
Unprompted review
John Clark Motor Group - Pentland Land Rover Dundee logo

Reply from John Clark Motor Group - Pentland Land Rover Dundee

Good Morning,

Thank you for taking the time to leave us a review. Feedback be it good or bad is important to our business and something we do take onboard.

To this end, I have passed your feedback to our Management Team for review.

Kind regards,
Linsey

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