John Clark Motor Group - Pentland Land Rover Elgin Reviews 

311
TrustScore 4.5 out of 5

4.7

Moycroft Industrial Estate, IV30 1XZ Elgin, Scotland, GB


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Rated 5 out of 5 stars

Staff(Julien and George) on initial visit were friendly, approachable and quickly arranged test drive in my desired vehicle. Was very happy with test drive. George Mackie then took control of all... See more

Company replied

Rated 5 out of 5 stars

Getting the car picked up from home and valeted as part of the courtesy, was fab. Also, being able to pay a monthly service plan, is great. Thankfully only required one major repair’ which was very ex... See more

Company replied

Rated 5 out of 5 stars

It’s very easy I choose to travel to Elgin, speak with George Mackie at Pentland Land Rover, I’ve dealt with George for years and he understands what I’m looking for and I’ve owned Land Rover Discove... See more

Company replied

Rated 5 out of 5 stars

The service was great from the start. Coffee made for you on each visit. Paperwork was pretty straight forward. Great deals and insight given into the cars history. I was even picked up from the train... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Motorcycle Dealer
  6. Used Car Dealer

Written by the company

Pentland Land Rover Elgin forms part of the award winning John Clark Motor Group. Our prestigious showroom in Elgin has a wide range of new and Approved Used Land Rover vehicles for sale, as well as a huge selection of aftersales service and maintenance packages. Located next to the A96, in Elgin, Morayshire we are ideally located between Aberdeen and Inverness and we are easily accessible from anywhere in the north east of Scotland. By visiting Pentland Land Rover you can view the full range of new Land Rover vehicles and our friendly staff will organise a test drive for you in the car of your choice. We will also talk you through our range of finance offers that make funding your exciting new purchase straightforward and simple from start to finish. To find out more come and see us, call us or complete an online enquiry form and we will get back to you as soon possible. We look forward to seeing you soon.

John Clark Motor Group

Written by the company

Family Owned Business Focused on Excellent Customer Service
Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.

John Clark Approved

All Our Vehicles Are John Clark Approved

All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.

Contact info

  • Moycroft Industrial Estate, IV30 1XZ, Elgin, Scotland, United Kingdom

  • 01343 559820

4.7

Excellent

TrustScore 4.5 out of 5

311 reviews

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4.7

All reviews

(311)

2,068 reviews in the last 12 months

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Rated 5 out of 5 stars

Bought second Defender in Fourteen…

Bought second Defender in Fourteen months just because the nice mannerism of the sales man George Mackie first class man

April 14, 2025
John Clark Motor Group - Pentland Land Rover Elgin logo

Reply from John Clark Motor Group - Pentland Land Rover Elgin

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to George and the management team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

Excellent service

Excellent service, George Mackie was great, the car was taken to Perth to make it easier to pick up, hand over went well and the car looked great

March 25, 2025
John Clark Motor Group - Pentland Land Rover Elgin logo

Reply from John Clark Motor Group - Pentland Land Rover Elgin

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to George and the management team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

All staff very polite and helpful

All staff very polite and helpful

March 19, 2025
John Clark Motor Group - Pentland Land Rover Elgin logo

Reply from John Clark Motor Group - Pentland Land Rover Elgin

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars
John Clark Motor Group - Pentland Land Rover Elgin logo

Reply from John Clark Motor Group - Pentland Land Rover Elgin

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to George and the management team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

New Defender 110

Our experience buying our new defender was exemplary. No hard sell, no haggling, no false expectations

March 27, 2025
John Clark Motor Group - Pentland Land Rover Elgin logo

Reply from John Clark Motor Group - Pentland Land Rover Elgin

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

Elgin Pentland Used RR Sport Purchase

Grorge was a delight to deal with from start to finish, he was very helpful and knowledgeable and nothing was too much for him to deal with. The dealership staff were great as well and always helpful and pleasant especially when I collected my new car. I had a small issue with a warning alert which was dealt with at Stirling and they couldn't have been nicer or more helpful. In all where largely service levels and expectations are declining vastly with a culture of low expectation and poor service everywhere this has been by far the best car purchase experience I have ever had and I would not hesitate in recommending anyone to use Pentland and speak to George.

March 24, 2025
John Clark Motor Group - Pentland Land Rover Elgin logo

Reply from John Clark Motor Group - Pentland Land Rover Elgin

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to George and the management team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

Excellent service

Service and communications were excellent all throughout the process from ordering to delivery. Cannot praise everyone at Pentland Elgin enough

March 26, 2025
John Clark Motor Group - Pentland Land Rover Elgin logo

Reply from John Clark Motor Group - Pentland Land Rover Elgin

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

whole experience was just perfect

It was very easy to deal with the salesman George Mackie this is the third time I have purchased through him. You never feel under pressure with him.The process from selling my old car to buying the new one was so easy

March 25, 2025
John Clark Motor Group - Pentland Land Rover Elgin logo

Reply from John Clark Motor Group - Pentland Land Rover Elgin

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to George and the management team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

Very helpful

Very helpful, friendly and a pleasure

March 22, 2025
John Clark Motor Group - Pentland Land Rover Elgin logo

Reply from John Clark Motor Group - Pentland Land Rover Elgin

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars
John Clark Motor Group - Pentland Land Rover Elgin logo

Reply from John Clark Motor Group - Pentland Land Rover Elgin

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Elgin.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Excellent service and support for customers,who are made to feel like friends

Harley always gives us individual personalised service making the process of trading in and buying a car as easy as possible

March 18, 2025
John Clark Motor Group - Pentland Land Rover Elgin logo

Reply from John Clark Motor Group - Pentland Land Rover Elgin

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Harley and the management team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

Good service

Good service, managed to get work done in one visit which would have taken longer with a return.

February 3, 2025
John Clark Motor Group - Pentland Land Rover Elgin logo

Reply from John Clark Motor Group - Pentland Land Rover Elgin

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 4 out of 5 stars

Purchase of evowue

Sale was good Matthew, still waiting on him contacting Ms to get a couple of scratches taken out that cwas pointed out at time of purchase.

October 25, 2024
John Clark Motor Group - Pentland Land Rover Elgin logo

Reply from John Clark Motor Group - Pentland Land Rover Elgin

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Matthew and the management team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

Straightforward and Fun

Buying a new car, as a private individual, is a significant purchase. Harley Allerton guided me through the process, making it both straightforward and fun. The most important contribution he made was to listen! It's an important skill, but it made the process that much easier and avoided mistakes. The other key thing was that it wasn't a 'pushy sell”. I was informed of choices. Decisions were my own, based on my experience and then acted upon.

I much appreciated the approach taken and the responsiveness. Many Thanks.

March 8, 2025
John Clark Motor Group - Pentland Land Rover Elgin logo

Reply from John Clark Motor Group - Pentland Land Rover Elgin

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Harley and the management team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

Pentland Land Rover Elgin

Very efficient and friendly staff. From ordering to delivery everything dealt with professionally. Picking up my car was a pleasure, all paperwork was signed beforehand so made everything so much easier.

March 2, 2025
John Clark Motor Group - Pentland Land Rover Elgin logo

Reply from John Clark Motor Group - Pentland Land Rover Elgin

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

Discovery

Very Happy😀

February 25, 2025
John Clark Motor Group - Pentland Land Rover Elgin logo

Reply from John Clark Motor Group - Pentland Land Rover Elgin

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

The usual very helpful advice and…

The usual very helpful advice and guidance from Michael Anderson.
And the welcome interest shown by Adam Rhind

February 23, 2025
John Clark Motor Group - Pentland Land Rover Elgin logo

Reply from John Clark Motor Group - Pentland Land Rover Elgin

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Michael, Adam and the management team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

1st class service from the start

From first meeting George to collecting the car was absolutely 1st class. Any questions or communications were prompt and dealt with very efficiently.
I sincerely hope if I ever have any issue with the car that they are as attentive and efficient as they have been to date.
So far I’m loving my new discovery even though it’s only been a few days.
Can’t recommend enough, thanks to all that made buying my new car a straight forward and very pleasant experience.

February 1, 2025
John Clark Motor Group - Pentland Land Rover Elgin logo

Reply from John Clark Motor Group - Pentland Land Rover Elgin

Good Morning, Richie.

Many thanks for your review and feedback, which I will ensure is passed on to George and the management team at Land Rover Elgin.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 4 out of 5 stars

The salesman

The salesman
Did not appreciate the questions re the deposit I paid and made Michael aware
Made it awkward for him and myself which spoiled things re the new car

January 31, 2025
John Clark Motor Group - Pentland Land Rover Elgin logo

Reply from John Clark Motor Group - Pentland Land Rover Elgin

Thank you for your feedback. We're sorry to hear that part of the experience didn’t meet expectations and that the conversation around your deposit felt uncomfortable. That’s not how we want any customer to feel during what should be an exciting moment. We appreciate you sharing your experience and hope you’re enjoying your new car.

Thank you,
Tom

Rated 5 out of 5 stars

Excellent customer support

Excellent customer support and help setting up the new car and completing the deal especially over Christmas.
Sales George Mackie especially helpful and very experienced making it a pleasurable experience for me and my wife buying another new Range Rover Sport.
Really pleased

December 30, 2024
John Clark Motor Group - Pentland Land Rover Elgin logo

Reply from John Clark Motor Group - Pentland Land Rover Elgin

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to George and the management team at Land Rover Elgin.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

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