John Clark Motor Group - Pentland Land Rover Perth Reviews 

206
TrustScore 4.5 out of 5

4.6

Dunkeld Road 192, PH1 3GD Perth, Scotland, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Bruce Cleland, Sales Executive, was very helpful, and managed to setup the car and my mobile, which would have baffled me. The wheels were painted to my requirements, and a small spot of friction in... See more

Company replied

Rated 5 out of 5 stars

My experience with Jaguar Dundee has been fantastic, I get open honest communication. We are able to talk about any needed works without feeling pressured. The customer service, is excellent. As... See more

Company replied

Rated 5 out of 5 stars

Truly a professional made us feel at ease the minute we meet him. Knew his stuff a really professional nice guy Felt totally at ease in safe hand worked out of Perth and his name was David Thomson... See more

Company replied

Rated 5 out of 5 stars

Dean was very good very thorough and Evri thing went smoothly viechle was turned out exceptionally well thanks again for your efforts

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Motorcycle Dealer
  6. Used Car Dealer

Written by the company

Pentland Land Rover Perth forms part of the incredibly successful John Clark Motor Group and we have a proud history of delivering high-quality Land Rover cars and servicing combined with incredible levels of customer service. At our state-of-the-art dealership we have an incredible selection of new and used Land Rover cars as well as aftersales support services to keep your car in pristine condition for your entire ownership. Come and visit us today to explore the full range of Land Rover cars and take a test drive in the model you like the most. You can also have a closer look at the full range of Approved Used cars we have available. As an approved Land Rover dealer we are constantly updating our used car selection and can give you access to some of the latest models at great prices. Don't hesitate to give us a call if you have any questions. We look forward to welcoming you soon.

John Clark Motor Group

Written by the company

Family Owned Business Focused on Excellent Customer Service
Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.

John Clark Approved

All Our Vehicles Are John Clark Approved

All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.

Contact info

  • Dunkeld Road 192, PH1 3GD, Perth, Scotland, United Kingdom

  • 01738 474200

4.6

Excellent

TrustScore 4.5 out of 5

206 reviews

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4.6

All reviews

(206)

2,068 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rebecca very helpful and explained…

Rebecca very helpful and explained fully work required

January 24, 2023
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good Morning John,

Many thanks for your review and feedback, which I will ensure is passed on to Rebecca and the management team at Land Rover Perth.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 1 out of 5 stars

Poor customer service and 3rd breakdown recovery in 6 months

I would like to say I have had a swift service like some reviews here and great communication throughout. However the total opposite, we dropped off on the 23/12 after the 3rd breakdown in 6 months. Car purchased here and service levels since have been patchy at best, but this Christmas visit has proven to be the worst. Not a progress call back to be had!! Very disappointed when I brought a luxury product and a real shame I have to revert to poor reviews and social to be heard. I will never buy a Range Rover or recommend Pentland Perth again! Lexus are far better!

December 23, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish! Kept me in the loop whilst my car was in for repair and even washed it before bringing it to my home. Thanks, definitely buying my next Evoque from you guys 😊

December 12, 2022
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good Morning Elaine,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Perth.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Pentland perth the best of the best

Pentland perth

December 1, 2022
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good morning,

Many thanks for your review and feedback which I will ensure is passed back to our dealership team.

Kind regards,

Julie

Rated 5 out of 5 stars

The car was beautifully winterised and…

The car was beautifully winterised and cleaned inside and out while I sat and had a cup of coffee…very pleased.

November 22, 2022
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good afternoon,

Many thanks for your Review which, I will ensure to pass on to our team.

Kind regards,

Julie

Rated 5 out of 5 stars

Excellent customer service

Great door to door service!

November 11, 2022
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good afternoon,

Many thanks for your review and feedback which is very much appreciated and will be passed on to our team.

Kindest regards,

Julie

Rated 5 out of 5 stars

excellent service from the team at Pentland LRJ Perth

excellent service from the team at Perth. Good communication from customer service team on work being carried out and car was returned in spotless condition.

November 11, 2022
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good afternoon,

Many thanks for your review and feedback which is very much appreciated and will be passed on to our team.

Kindest regards,

Julie

Rated 4 out of 5 stars

Winter check was carried out swiftly…

Winter check was carried out swiftly and efficiently with the usual courtesy from Robert.
No wash or vacuum. I thought the price may
have been reduced to reflect this.
Only just discovered that JCMG Perth no longer handles new Jaguars. Do they still service them?
Disappointing lack of information.

November 2, 2022
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good morning,

Many thanks for your review and feedback which, I will ensure to pass on to our team.

Kindest regards,

Julie

Rated 5 out of 5 stars
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good morning,

Many thanks for your review and feedback which, is very much appreciated and I will ensure this is passed on to our team.

Kind regards,

Julie

Rated 5 out of 5 stars

Service appointment

Helpful and friendly staff

October 28, 2022
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good Morning, thank you for taking the time to leave us a review. I will pass this onto the team.

Kind regards,
Linsey

Rated 5 out of 5 stars
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good Morning,

Thank you very much for taking the time to leave us a review. I will be sure to share this with the team.

Kind regards,
Linsey

Rated 5 out of 5 stars

First MOT

I had booked my car in for an MOT at the weekend, although the garage don’t normally carry this out at the weekend they were very accommodating and a member of their team came in on Saturday to do the mot. Top class service

September 17, 2022
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good afternoon, Stuart,

Many thanks for your review and feedback which, is noted. I will ensure to pass this on to our team.

Thank you for getting in touch.

Kindest regards,

Julie

Rated 5 out of 5 stars

Staff connected with me in a friendly…

Staff connected with me in a friendly and professional manner. Kept in touch to inform me when the car was ready for collection. Car was valeted ready for my arrival.

October 6, 2022
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good afternoon, John,

Many thanks for your review which has been received.

I will ensure to pass this on to our team.

Kind regards,

Julie

Rated 5 out of 5 stars

Vehicle went in for its first service…

Vehicle went in for its first service and fix engine mgt light. Nonissues at all, great service

September 21, 2022
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good afternoon, Stuart,

Many thanks for your review which has been received.

I will ensure to pass this on to our team.

Kind regards,

Julie

Rated 5 out of 5 stars

Very pleased with my purchase

Alan was most helpful in assisting me to purchase my car. He was very knowledgeable in all matters pertaining to my purchase and took the time to explain different aspects of the car. he was also very helpful following the uplift of my car in answering the questions I raised when I contacted him.

August 15, 2022
Rated 1 out of 5 stars

Perth Land Rover - Pathetic customer service.

I recently called into the Perth show room to enquire about a hydrid car.

I am still waiting for a call back regarding a new hybrid car (price and lead-time). I have now called a couple of times with no response.

Having had my car serviced at the Perth facility last week I enquired about Land Rover buying the car from me.

The used car salesman showed interest and promised to call with a purchase price.

Again I have followed up this week with two further calls and am now being told the person who would deal with this is on holiday.

Absolutely the worst customer service I have experienced ever.

July 19, 2022
Unprompted review
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Dear John,

Thank you for your review and feedback. I am disappointed to read about your experience and will pass your comments back to our management team for review.

Kind regards,
Tom

Rated 1 out of 5 stars

Purchased a car within 2 months had…

Purchased a car within 2 months had problems, went in to the garage 4 times ( 3 oil & filter changes within 5 months) had no option but to sell it back at a major loss

June 14, 2022
Unprompted review
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good afternoon John,

Thank you for your review and feedback. If I can ask you to email me directly with the business you dealt with I will ensure your comments are fed back to the management team there.

Kind regards,

Julie

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