John Clark Motor Group - Pentland Land Rover Perth Reviews 

206
TrustScore 4.5 out of 5

4.6

Dunkeld Road 192, PH1 3GD Perth, Scotland, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Bruce Cleland, Sales Executive, was very helpful, and managed to setup the car and my mobile, which would have baffled me. The wheels were painted to my requirements, and a small spot of friction in... See more

Company replied

Rated 5 out of 5 stars

My experience with Jaguar Dundee has been fantastic, I get open honest communication. We are able to talk about any needed works without feeling pressured. The customer service, is excellent. As... See more

Company replied

Rated 5 out of 5 stars

Truly a professional made us feel at ease the minute we meet him. Knew his stuff a really professional nice guy Felt totally at ease in safe hand worked out of Perth and his name was David Thomson... See more

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Rated 5 out of 5 stars

Dean was very good very thorough and Evri thing went smoothly viechle was turned out exceptionally well thanks again for your efforts

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Motorcycle Dealer
  6. Used Car Dealer

Written by the company

Pentland Land Rover Perth forms part of the incredibly successful John Clark Motor Group and we have a proud history of delivering high-quality Land Rover cars and servicing combined with incredible levels of customer service. At our state-of-the-art dealership we have an incredible selection of new and used Land Rover cars as well as aftersales support services to keep your car in pristine condition for your entire ownership. Come and visit us today to explore the full range of Land Rover cars and take a test drive in the model you like the most. You can also have a closer look at the full range of Approved Used cars we have available. As an approved Land Rover dealer we are constantly updating our used car selection and can give you access to some of the latest models at great prices. Don't hesitate to give us a call if you have any questions. We look forward to welcoming you soon.

John Clark Motor Group

Written by the company

Family Owned Business Focused on Excellent Customer Service
Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.

John Clark Approved

All Our Vehicles Are John Clark Approved

All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.

Contact info

  • Dunkeld Road 192, PH1 3GD, Perth, Scotland, United Kingdom

  • 01738 474200

4.6

Excellent

TrustScore 4.5 out of 5

206 reviews

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4.6

All reviews

(206)

2,068 reviews in the last 12 months

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Rated 5 out of 5 stars

Have just purchased a Range Rover…

Have just purchased a Range Rover Evoque through Perth Land Rover Scotland I found there service second to none my wife and I dealt with Mr Dean Morris who we found to be very professional and a very nice and efficient person to deal with we would have no hesitation in returning in the future thank you once again Dean and Land Rover Perth.
Mr and Mrs Armstrong

March 14, 2025
Unprompted review
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Dean and the management team at Pentland land Rover Perth
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

Very friendly staff.

Friendly staff, salesman knew exactly what we were after so quite a painless experience.

March 1, 2025
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Perth.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

Sales people excellent and especially…

Sales people excellent and especially Mark who delivered the new car.

February 27, 2025
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Mark and the management team at Pentland Land Rover Perth.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

David Thompson salesperson had a great…

David Thompson salesperson had a great understanding of both our needs & the vehicle we enquired about.
The result was a positive transaction & David a pleasure to deal with.

March 5, 2025
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to David and the management team at Pentland Land Rover Perth.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

From start to finish it was so good

From start to finish it was so good
David could not have done more to making it a pleasure to change my car
He will be my first choice when I change again
Better than five stars

February 22, 2025
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to David and the management team at Pentland Land Rover Perth.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

Efficiency

February 17, 2025
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Perth.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

Focussed car sale

Maybe not hard to sell some of these cars but Ross Whammond made the process very efficient and easy

February 5, 2025
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Ross and the management team at Pentland and Rover Perth.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

Happy

Staff very friendly. Dean a pleasure to deal with. Also Sean a pleasure to deal with.

February 6, 2025
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Dean and the management team at Pentland Land Rover Perth.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

Very happy with service I received

Very happy with service I received. Hassle free from start to finish. Everything was sorted out efficiently and am very happy with my new car.

January 27, 2025
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good Morning, Jennifer.

Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Perth.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Great experience buying my new car.

Dean and the Team were great, made the process from start to finish a very smooth experience. Very friendly and nothing was too much trouble…answered all my queries quickly. Fast and efficient communication.
Would highly recommend this garage.

January 27, 2025
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good Morning, Laura.

Many thanks for your review and feedback, which I will ensure is passed on to Dean and the team at Land Rover Perth.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Sales person Dean was excellent at his…

Sales person Dean was excellent at his job so helpful and patent with us could not ask for better attention than we got . Will defiantly be back when we are ready for our next second hand Discovery sport.

February 2, 2025
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good Afternoon, Robin.

Many thanks for your review and feedback, which I will ensure is passed on to Dean and the management team at Land Rover Perth.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Dean went above and beyond to get me…

Dean went above and beyond to get me the best deal for my discovery.
Very impressed and hope to be a return customer with him in the future.

February 2, 2025
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good Afternoon, Joe.

Many thanks for your review and feedback, which I will ensure is passed on to Dean and the management team at Land Rover Perth.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Pentland could not have done more for…me

Pentland could not have done more for me I was very kindly picked up at Edinburgh Airport by Bruce .
My Defender was shining and ready for collection we went through all the vehicle which is exactly what was ordered I couldn’t have been more pleased.
I would definitely recommend Pentland Land Rover Perth they will give you what you want not just what they have in stock.

January 31, 2025
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good Afternoon, Bill.

Many thanks for your review and feedback, which I will ensure is passed on to Bruce and the management team at Land Rover Perth.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Great experience from start to finish…

Great experience from start to finish in purchasing our new car.
All the staff were very helpful and knowledgeable of their products which made our purchase so much easier.

January 24, 2025
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good Morning, Laura.

Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Perth.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 4 out of 5 stars

Information and help provided by…

Information and help provided by salesman David Thomson really helped us make the purchase.

January 18, 2025
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good Morning, Margaret.

Many thanks for your review and feedback, which I will ensure is passed on to David and the management team at Land Rover Perth.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 3 out of 5 stars

Salesman was first class

Salesman was first class
Had the car under one day tyre pressure warnings came on inside the car and had to go back with it
1hr later driving along the road and the windscreen washer bottle was empty.
Sent email to salesman about this and he sends me the service check sheet which was done around 3 months ago
Surely all this should be checked before leaving the showroom

January 2, 2025
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Dear John,

Thank you for sharing your feedback. We’re pleased to hear you found the salesman’s service to be first class, but we’re truly sorry to learn about the issues you experienced so soon after collecting your vehicle.

We understand how frustrating it must have been to encounter tyre pressure warnings and an empty washer bottle within such a short time. You’re absolutely right that these checks should be carried out thoroughly before a car leaves the showroom, and we apologise that this was not the case.

Your feedback has been shared with the relevant team to ensure processes are reviewed and improved. We’re committed to delivering the highest standards of service, and we’re grateful you’ve brought this to our attention.

Many thanks,
Sara

Rated 5 out of 5 stars

Discovery Sport purchase.

Salesman ( Dean) was not pushy and ideal to deal with. Handover of new car very smooth. Great company to deal with. I have now bought 5 cars in 15 years off this company and not been disappointed.

January 15, 2025
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good Morning, David.

Many thanks for your review and feedback, which I will ensure is passed on to Dean and the management team at Land Rover Perth.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Bought a new car salesman and service…

Bought a new car salesman and service was exceptional

January 2, 2025
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good Morning, James.

Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Perth.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 2 out of 5 stars

Mixed Experience - Room for Improvement

I recently ordered a new vehicle and was excited to take delivery. Unfortunately, it didn’t arrive as specced, which was disappointing. The sales team did remove the cost of the missing optional extra, which I appreciated. However, I encountered additional issues with the off-road tyres I had specified as part of the off-road pack.

The package clearly included five off-road tyres, yet only four were arranged and fitted by the dealership. I was charged the full price for these four tyres, and it was only after I questioned it that I was informed about the original tyres already on the vehicle. It seemed they were planning to keep them unless I brought it up. As of now, I’m still waiting on the fifth tyre that was part of the package.

Additionally, I was promised a goodwill discount due to delays in getting the vehicle, which were beyond their control (caused by a recall). While I understand the circumstances, I am still waiting for that goodwill payment to be processed.

I appreciate the efforts the dealership has made to resolve some of the issues, but the experience overall has felt frustrating and unorganized. I hope they can improve communication and follow-through in the future.

November 2, 2024
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good morning,

Thank you for sharing your feedback. We’re delighted to hear that you were excited to take delivery of your new vehicle, but we are truly sorry that the experience did not meet your expectations.

We understand your disappointment regarding the missing specification and the issues with the off-road tyres. It’s clear that our communication and follow-through in these areas fell short, and for that, we sincerely apologise. Ensuring clarity and delivering on promises are key priorities for us, and we regret that we did not meet those standards in this instance.

We are glad that the cost of the missing optional extra was adjusted and appreciate your patience as we work to resolve the matter of the fifth tyre and the goodwill discount. Your comments have been shared with our team to ensure these issues are addressed promptly and that we improve our processes moving forward.

If you have any further concerns or would like to discuss this matter in more detail, please don’t hesitate to reach out to our manager, Paul Burnside, at paul.burnside@john-clark.co.uk. We are committed to learning from this experience and providing a more seamless service in the future.

Rated 5 out of 5 stars

Fantastic service

It was great. David was super so helpful and his attention to detail was fantastic.

December 15, 2024
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to David and the management team at Land Rover Perth.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

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