John Clark Motor Group - Pentland Land Rover Perth Reviews 

206
TrustScore 4.5 out of 5

4.6

Dunkeld Road 192, PH1 3GD Perth, Scotland, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Bruce Cleland, Sales Executive, was very helpful, and managed to setup the car and my mobile, which would have baffled me. The wheels were painted to my requirements, and a small spot of friction in... See more

Company replied

Rated 5 out of 5 stars

My experience with Jaguar Dundee has been fantastic, I get open honest communication. We are able to talk about any needed works without feeling pressured. The customer service, is excellent. As... See more

Company replied

Rated 5 out of 5 stars

Truly a professional made us feel at ease the minute we meet him. Knew his stuff a really professional nice guy Felt totally at ease in safe hand worked out of Perth and his name was David Thomson... See more

Company replied

Rated 5 out of 5 stars

Dean was very good very thorough and Evri thing went smoothly viechle was turned out exceptionally well thanks again for your efforts

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Motorcycle Dealer
  6. Used Car Dealer

Written by the company

Pentland Land Rover Perth forms part of the incredibly successful John Clark Motor Group and we have a proud history of delivering high-quality Land Rover cars and servicing combined with incredible levels of customer service. At our state-of-the-art dealership we have an incredible selection of new and used Land Rover cars as well as aftersales support services to keep your car in pristine condition for your entire ownership. Come and visit us today to explore the full range of Land Rover cars and take a test drive in the model you like the most. You can also have a closer look at the full range of Approved Used cars we have available. As an approved Land Rover dealer we are constantly updating our used car selection and can give you access to some of the latest models at great prices. Don't hesitate to give us a call if you have any questions. We look forward to welcoming you soon.

John Clark Motor Group

Written by the company

Family Owned Business Focused on Excellent Customer Service
Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.

John Clark Approved

All Our Vehicles Are John Clark Approved

All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.

Contact info

  • Dunkeld Road 192, PH1 3GD, Perth, Scotland, United Kingdom

  • 01738 474200

4.6

Excellent

TrustScore 4.5 out of 5

206 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(206)

2,060 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good communications with the sales team…

Good communications with the sales team and ensured everything went as smooth as possible.

April 24, 2025
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Perth.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 3 out of 5 stars

Good people, nightmare paperwork.

While the people I dealt with were all pleasant, helpful and well informed, the following paperwork was a nightmare. Masses of online forms that I didnt understand - demanding that I sign what appreared to be order forms for items I didnt want and not allowing me to complete the full process until I had signed every one. How can somehting so simple be made so complicated. It took 2 phone calls to be told how to deal with them. You can just put N/A instead of a signature - well couldnt the form have told me that. And that I was signing to say I had read the form - well couldnt the form have told me that?

April 24, 2025
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Dear Mrs Grierson,

Thank you for your honest feedback. We're pleased to hear that the team you dealt with were pleasant, helpful, and well-informed, but we're sorry the paperwork process caused such frustration. The experience you’ve described certainly doesn’t reflect the simplicity and clarity we aim to provide, especially at such an important stage of your purchase. Your points about the lack of clear guidance within the online forms are completely valid, and we’re reviewing this internally to identify where improvements can be made. Thank you again for bringing this to our attention.

Many thanks,
Sara

Rated 5 out of 5 stars

Pentland Range Rover and years ahead of…

Pentland Range Rover and years ahead of Competitors in my opinion. The service, communication and cars are all very good. Full 10/10 from me

April 30, 2025
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Perth.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish no problems whatsoever mark service manger excellent Shaun the manager excellent couldn’t do enough for me I would recommend this branch in Perth

April 23, 2025
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Shaun and the management team at Pentland Land Rover Perth.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

Easy to deal with

Took time to explain all options, But also listened to what I was saying and understood. Not pushy unlike some. Easy to deal with. Happy with michaels service

April 30, 2025
Unprompted review
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Michael and the management team at Pentland Land Rover Perth.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

New Defender

Helpful, and knowledgable sales staff, made the whole process a pleasant experience.

April 27, 2025
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentlannd Land Rover Perth.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

New Discovery

David Thompson was knowledgeable and helpful when we were buying our new car. The customer service was first class.

April 18, 2025
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to and the management team at Pentland Land Rover Perth.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

Top Salesman!

Michael was great to deal with, not pushy, pleasant & friendly! Thanks for the new wheels 😊

April 18, 2025
Unprompted review
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Michael and the management team at Pentland Land Rover Perth.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 4 out of 5 stars

From initial digital communication…

From initial digital communication enquiry

Easy transaction, all went smooth.

Recommended for the future.

Thanks Michael

April 15, 2025
Unprompted review
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Michael and the management team at Pentland Land Rover Perth.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

First class

First class. Car buying the way it should be - quick, easy, and fuss free! Salesman Michael McLaughlin was a pleasure to deal with. Thank you!

April 15, 2025
Unprompted review
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Michael and the management team at Pentland Land Rover Perth.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 1 out of 5 stars

Abysmal Sales Experience

The sales experience was abysmal. Despite my repeated attempts to clarify the features of the model I was purchasing, the salesman provided me with incorrect information. To make matters worse, I discovered upon collecting the car that the equipment I had specifically requested was missing, a claim he had made before the purchase.

To add insult to injury, the brand-new Range Rover arrived without a showroom presentation. It was filthy, with mud splatter marks, scratches, and scuffs on the paintwork.

The service was equally disappointing, especially considering the luxury car brand. The salesman’s communication skills were difficult, and he refused to answer my specific questions. He even attempted to retract an offer made at the point of purchase, which I had to strongly protest to prevent it from happening.

As an apology, I was given a bottle of gin, which I would have received anyway as I know it is a standard gift with every new Range Rover purchase. This entire experience has left me deeply dissatisfied, when I should be feeling excitement and anticipation about getting a brand-new Range Rover.

April 4, 2025
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good morning,

Thank you for taking the time to share your experience. We’re genuinely sorry to hear how disappointed you’ve been with your purchase and the level of service received. A new vehicle handover, particularly for a brand such as Range Rover, should be an exciting and memorable moment not one marked by frustration and dissatisfaction.

Your comments regarding inaccurate information, poor vehicle presentation, and the handling of your queries are deeply concerning and fall well below the standards we aim to uphold. Please accept our sincere apologies.

Our team will be in touch to discuss this further and ensure your concerns are properly addressed.

Many thanks,
Sara

Rated 5 out of 5 stars

Dean is a top guy

Dean is a top guy - give him a pay rise!
He couldn’t have done a better job.

April 2, 2025
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good Morning, John.

Many thanks for your review and feedback, which I will ensure is passed on to Dean and the management team at Land Rover Perth.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 4 out of 5 stars

Everything went smoothly

Everything went smoothly

March 28, 2025
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Perth.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

Time to buy British

Land Rover purchase. Easy to deal with despite some complications as I'd had health issue's for some considerable time. Located a vehicle exactly the spec i wanted. Timing just to suit my requirements

April 6, 2025
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Perth.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

Very good experience with the team at Land Rover Perth

Very good experience with the team at Land Rover Perth, the Sales Executive was very attentive and made sure we were 100% happy at every stage.

March 30, 2025
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Perth.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

Another purchase from David who treats…

Another purchase from David who treats you with honesty and integrity

March 13, 2025
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to David and the management team at Pentland Land Rover Perth.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

No pressure and very informative

No pressure and very informative. I knew what I wanted and David helped me get it.

March 29, 2025
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to David and the management team at Pentland Land Rover Perth.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

Dean the salesperson was a pleasure to…

Dean the salesperson was a pleasure to do business with. Took time to understand our requirements and needs. There was no hard sales and everything fully explained with no rush. Would have no hesitation in recommending Dean.

March 22, 2025
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Dean and the management team at Pentland Land Rover Perth.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Perth.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

Land rover dealership helpful

Driving an MG5 the dealership went above and beyond helping us with a breakdown, a beacon of light and humanity in a sea of disinterest Thier performance resulting in 2022 best dealership award continues in 2025. Cannot praise them enough
Pitty the MG dealership performance did not match.

March 13, 2025
Unprompted review
John Clark Motor Group - Pentland Land Rover Perth logo

Reply from John Clark Motor Group - Pentland Land Rover Perth

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Perth.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look