John Thomas Toys® Reviews 

Ordered my first toy, was packed and delivered to me the next day! Fantastic service. Amazing build quality with the length and width I was looking for. After my first try I knew I had to order more and with there fantastic Christmas offer. I bought another 2! Both arrived safe and well packaged and am now the proud owner of a nice little (soon to be bigger) collection of John Thomas toys! Can't rate any toy higher!

I spoke with Phil earlier about accommodating me for missing the start of the 60% Winter Sale (I had purchased two toys the day before it went live!) Within one day, he spoke to the owner and came back with a very fair solution - the next time I purchased several toys, they’d throw in one for free of equivalent value.

To me, this is excellent customer service. I’ve also had Phil respond to a few prior service inquiries and he was very professional & responded very quickly.

JTT customer service has always been great and you’ve made a customer for life.

I have THREE feedback requests!!!

1) Please make more vaginal plugs/stretchers….mostly all of your plugs/stretchers are for anal use and are shaped differently than a vaginal toy would be. I’ve searched for several years for the perfect vaginal stretcher, and there appears to be none on the market. JTT should fill that void! (Literally and figuratively!)

2) Please host “Fan Designed Contests” where fans can draw/draft new designs and submit them for the possibility of getting their toy created. Or, just have a “suggestion” section added to your website where people can upload drawings. I have a whole notebook filled with some I’ve created!

3) Please work on creating a stronger, bigger suction cup base. Mr. Hankeys Toys has one that is metal and it’s amazing, but it doesn’t fit the JTT toys very well….we’d love to have a stronger suction base for our JTT toys <3

Thank you!!!

Great company!!! Great Products!!! Great people!!! Great fun!!! Great sizes!!! Great characters!!! Great satisfaction!!! Great customer support!!! Great quality!!! And all of this in Great Britain!!!
Being great is hard work, so, when people do great work, they deserve great appreciation!!!

The toy I ordered arrived very quickly, and I was not let down by the discreet packaging. There was nothing anywhere on the box that could tip anyone off as to what was inside, and there was plenty of packing paper to keep everything in good shape during shipping. The silicone of the toy is the nicest quality I've felt on any I've tried, and the measurements were exactly as described on the website (yes, I always check - a lot of them lie!). The suction cup & faux velvet bag are both high quality and a very nice touch. Super fun & unique selection of toys, highly recommend as an alternative to a lot of the more well-known fantasy toy stores (especially if you're in the UK as the shipping is very reasonably priced & quick). Will definitely be ordering from them again!

Amazing company. Great quality and prices. One time the toy i purchased was out of stock and they made sure that in the end I was satisfied. Toys come with extra free stuff like a nice bag for storage and suction cup. They really care about a good customer experience.

I ordered two toys which one was absolutely perfect but the other one had a defect. First of all the customer service was so good with making the order and with dealing the toy with the defect, so I have no issue with receiving a toy with a defect. The 'perfect' toy really is PERFECT! So high quality and just flat out beautiful. I can't recommend this shop enough! I'm a very happy customer.

There were some marks on the product I received (which in no way impair the use of the toy). While asking if this was normal they immediately offered me a replacement or voucher with the same value.
Overall, I had a great experience shopping there.

Oh, and the shipping was also quick and contained all the necessary documents for customs (if you are ordering from the EU).

Trustworthy company with top quality products. Great customer service - were available to answer any questions I had about the products I wanted to purchase.
Love the range of colours and sizes on the site - might have to work up to some of them, quite eye-watering - even with buckets 'o lube!
Brilliant that they're made with silicone as well - no worries about toxins or porosity, just a hassle-free pleasurable experience every time, and nice 'n simple clean up afterwards too. Brilliant - strongly recommended!!

I have been dealing with John Thomas Toys ever since they set up. The company has been both exemplary in terms of products, and spot on in terms of friendly and helpful communications.

I love these unique sex toys! The staff at John Thomas Toys is so helpful and knowledgeable. Shipping is quick and discreet! Their website is clean looking and very easy to navigate. The products are affordable, eye catching, and of high quality. With all the firmness options, color choices, and different models to choose from, you can be sure to find something just right for you. Their dedication to this craft makes them stand out miles above the rest.

Good custom service and SUPER FAST delivery!!!All toys that I order was soft and silky + I receive free suction cup for both of my toys that was super useful

Totally happy with the product and customer care. Would highly recommend

I am delighted with my order from John Thomas Toys. It arrived quickly in extremely discreet packaging which was a huge relief as I have nosey neighbours.

I was blown away by my new toys, the silicone they are made out of has just the right amount of squish for me and is slightly draggy to touch which means it holds lube well.

I will be back to order from you again and thank you for the discreet delivery. You are the best.

the best customer service ever
They are very friendly and answer very quickly.
The toys themselves are fantastic, so comfortable and qualitative. Awesome
also the toys have a lifetime warranty
I recommend them to everyone!

High quality products, can't go wrong with JT. Been using them for a while now and really satisfied with the quality and service you get.

Excellent and inexpensive toys! Their customer service is very responsive and friendly, and shipping to the US was easy and quick. Highly recommended!

Great Website, would definitely recommend to anyone 👍

High silicone toys' quality, really fast delivery and customer-oriented service.

After discovering John Thomas Toys on Twitter.. I thought I’d give them a go and bought a selection of toys in different sizes. All I can say is... WOW!!! They are the best toys Ive ever purchased. Amazing quality, design and texture. The customer service was brilliant and I loved that I got a couple free goodies too. The toys just glide in.. and love that they are made in the UK too.