Jovago.com Reviews 267

Jovago has a wide range of hotels fitting into a range of criteria from which one can always find his choice and all these are at no cost to you whom they helped in finding and locating a hotel that suits your search criteria. In short they are a friend in need which is a friend indeed, just go to Jovago.com when next you need a hotel accommodation. Jovago.com is worth the trust.

After I made a successful booking, i was told that there is no room available at the hotel.

This is my first experience booking hotel through this company and I am pleasantly surprised at the quality of service and the commitment of the staff with proper follow up with the hotel. When the first hotel I booked later declined my booking after confirmation Jovago was the first to inform me immediately .Their official apologized for the action of the hotel and gave further lists of better hotels than the one that declined.I picked out of these hotels and I enjoyed every bit of my stay.The details and the pictures of the hotel given are as I found there.There was also good follow up on the phone even after leaving the hotel. this company is interested in customer satisfaction
were as shown on the site.

Jovago has always been there to help me out, me been that guy who never plans, am so spontaneous that i never make hotel bookings before leaving home all i do is log on to Jovago and i am rest assured of great deals on the best hotels anywhere i go, Kudos Jovago

Create a space in which I can search a particular hotel by name.
Final confirmation (Hotel Availability) should be sent through email address.

Thank you

I used Jovago to book a room in a beautiful hotel in Diani last month and I was really satisfied.

The website gives accurate and reliable advice about the accommodations. The price for the room was really affordable.
Besides, I appreciated that a lady phoned me just after I made the booking, in order to confirm it.

Just a remark: the Google map using should be improved because it's not working very well and it's not very easy to find the hotels on the map.

For sure I will use Jovago for my next weekends travelling around Kenya!

This is my second time of using Jovago to book for hotel accommodation. My first experience was very good indeed. But this second one was awful. I got to the hotel on the day indicated just to find out that there was no record of my coming. Luckily they had some free rooms.

What is the point of making online booking when the hotel is not aware of it. I was totally disappointed. Please always make sure the hotel staff record these bookings and make them available to anyone on duty

Superb superb services that Jovago is offering, the team made it as easy as to click, your desired hotel is just a click away from you. The team really arrange a single platform for every class to find the best place where they want.
Thanks to the whole JOVAGO Team, Thumbs Up! :-)

I am pleasantly surprised with the services that Jovago is offering, its actually a one stop solution for people who have to travel. From hotel booking to airport pick n drop to rent a car. name it and they will arrange it. i am really delighted. thumbs up to Jovago Team

My first booking with Jovago was in 2014 to go on the Kenyan coast for two pepole. I was very suprised by the good rates they have for some luxury hostel. I have received a call from them on my mobile, 1 minute after my booking plus the usual email confirmation. The girl over the phone was very gentle and helpful.
Jovago is now the first site for my travels in Africa and I would recommend this company to any one.
I plan to go to Tanzania next month and I know it will be with jovago !

I made a reservation for 2 nights in Kilgali and when I email the place for direction, they told me that they did not get the reservation and that they di d not have any more space in the category of room that I had reserved. They were very nice and booked me in another room but the price was twice as much as agreed on in my reservation. So it was the first time that I used Jovago and I was not happy as I had prepaid my room and I had to take a more expensive room in order to be able to get some of my money back. I think that this way of doing business is unacceptable.

Satisfied with the service

Good initiative, concentrate on a wider coverage with flexible options. Prepare for growth so that your service delivery won't crash. Finally, I was promised an incentive email that is taking forever. Hotels.com offers 1 free night for every 10 bookings. I just started with you guys & would travel more so I need to know what's in for me. Thanks.

I appreciate your service please keep the flag flying. Thanks

I used this site to book two rooms at Enashapai Resort in Naivasha. I had to make separate booking and payment for each room as the site would not allow me to combine the bookings for one payment. During the process while making one payment I was timed out and had to start all over. Despite this I still got a regret from the site that my booking was cancelled due non payment. The next day I receive a confirmation of the cancelled booking which ment an extra room on my card.
I tried calling the number in Nairobi but all I got was a recorded message asking me to leave my message and they would get back to me. This never happened. I had my wife call repeatedly and she eventually got through to a very disinterested young woman who was initially unhelpful in confirming how many rooms were booked on the card. A day later this was eventually sorted out.
On checking out the hotel reservation system could not locate my payment and they had to call the same woman at Javago to confirm payment had indeed been made by credit card. Surprising despite claiming to have the lowest rates available, I found that had I gone directly to the hotel I would have saved more than $200 on the final payment.
I definitely will NOT be using this site again and would advise anybody hoping to stay at Enashipai to contact the Nairobi head office for the best quote.
Javago needs to look at the personnel in their Nairobi contact office as they are clearly not properly trained in the hospitality and service industry!

i was very satisfied with he service provided and with the Rates offered.
i will definitely repeat my experience with them.

Booking process was seamless

Jovago is indeed Africa's no 1 booking site, i would reconmend it to friends and family. Their staff was very helpful during my stay in nigeria. They have an efficient customer service and prices on the site r good. I particular enjoy the ramadam promo they had at d time.

I went to the hotel with a pictorial view of what I had seen on the net only to reach there and the facilities in the room are not exactly as I had seen them. I had to ask for a more expensive room. My newly wed wife and I were disappointed

Safe payment portal, fantastic customer care services!