Just Tow Reviews 

816
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Still not had delivery of tow bar electrics i ordered(which said on their site was more than 10 available), ignoring all emails and calls asked for refund but ignoring that as well but luckily I paid... See more

Rated 4 out of 5 stars

Ordered full towbar kit including tow ball. Arrived quickly but did not include tow ball . Contacted seller who apologised and said he would get one sent out asap. Never received it and had to buy ano... See more

Rated 5 out of 5 stars

Their purchasing page allows both a cardholder address and an option to deliver to a different address. I added a different delivery address. However my purchase was delivered to my cardholder address... See more

Rated 5 out of 5 stars

Very responsive helped find a solution to get the tow bar to a remote part of the UK kept me informed at all times about the delivery process. Efficient and trust worthy. not fitted the bar yet but h... See more

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3.8

Great

TrustScore 4 out of 5

816 reviews

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3.8

All reviews

(816)

21 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product

I ordered my towbar online and it arrived within 5 working days. The towbar was a great fit.
Great service..

June 1, 2023
Rated 1 out of 5 stars

ITEM NEVER ARRIVED

Item ordered 1st June with next day delivery purchased.

As of today, the parcel has still not arrived and Evri / Hermes is still saying that the parcel has not been handed to them.

Despite sending emails to Just-Tow - I have not received any updates at all.

Very disappointed. Be careful ordering from Just-Tow.

May 31, 2023
Rated 1 out of 5 stars

I wish to give 0 stars

I wish to give 0 stars. An awful company ordered two sprinter rear steps 4 weeks ago, and still have not received them. Tried to call and sent so many emails to Just Tow company, no reply at all. my money is stuck with them. Don't buy anything from this company. Really bad experience.

May 21, 2023
Rated 5 out of 5 stars

Great service, quick delivery

After reading some of the reviews I was a little dubious about buying from just tow, but I went for it anyway as they had what I wanted at a better price than elsewhere and 2-3 day delivery. I can't fault the service, my emails were replied to quickly and my delivery was received in 2 days. Thank you

June 1, 2023
Unprompted review
Rated 1 out of 5 stars

One star is too many.

Paid £10 for next day delivery of a 12N socket, gasket and bracket. This took 8 days to arrive and when it did so the terminal screws were rusty and the gasket incompatible with the socket.
I returned this as per their terms and conditions - this was signed for but no response to my messages and no refund a month later. AVOID!

June 2, 2023
Unprompted review
Rated 1 out of 5 stars

2 months since order.

3 weeks with no towbar, wiring kit and bumper protector plate. Was shown in stock with 3-5 days delivery. Attempted to contact company many times with no response. Eventually raised a case with PayPal for not receiving items.
Towbar and wiring kit eventually turned up in separate parcels, am still missing the bumper protector plate but PayPal are not interested as the company provided proof of delivery of one of the other 2 packages. Nearly 2 months since original order and still missing parts and no reply to emails.

April 5, 2023
Rated 1 out of 5 stars

Very poor communications

Ordered the towbar electrics and various other little bits from these guys. It arrived in good time. Managed to get around to the job after 2 weeks to find inside a couple of bits were missing (towball cover and plug cover). Emailed them which they replied and said they would get it sent out ASAP and apologised. This never showed up, opened a PayPal claim with them which they eventually replied too and said they had fulfilled there promise of sending it out and provided tracking details of the parcel that was allegedly sent out, but this couldn't be looked up as it didn't match my delivery postcode.

Eventually had a refund, dissapointed as was looking to place another order with them for towbar and relevant bits needed for my 2nd car.

March 28, 2023
Rated 1 out of 5 stars

Scam company AVOID at ALL costs

Scam company AVOID at ALL costs.
Ordered and paid on the 3rd of May with an estimated 3-5 days delivery.
Now the 24th of May and nothing.
Constant phone calls are NEVER answered and emails simply not replied to.
I’m not sure this is even an active company not just a scam.
Contacted our bank who refunded us with in the hour.

May 24, 2023
Unprompted review
Rated 1 out of 5 stars

Ordered more than 3 weeks ago

Ordered more than 3 weeks ago - unable to get through on the phone, sent an order confirmation that items were with DHL and a tracking number, DHL state no such item received . so 3 weeks later don't have an item

May 23, 2023
Unprompted review

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