JustShopOK Reviews 141

WARNING!!!
Do not buy from this webshop!! After you make an order they do not deliver and the do not take care of a refund after canceling the order.
We call them here thieves!!
Gewoonweg oplichters. Hoop dat dit helpt om ze te stoppen.

They sell products which they cant and wont deliver.
After you pay they try to sell you something else or you get a quote that your order is in proces (forever)
If you cancel the order it will take at least a month before you get a refund. If you pay in euro’s your refund is in pounds ( less of which you paid)

In short: do not buy anything in this shop!

Dreadful. Bought a pair of golf trousers which, after taking my money, they declared out of stock, then demanded an extra 20% VAT to re-order as they are based in the channel islands.
When asked for a refund, it required me to placing a claim through eBay before resolution.
How I wish I'd read the reviews before I used this pack of bandits.
Caveat emptor.

27.08.19: Today I finally got my refund. But what a long way. I will still never buy from this store again. To much wasted time.
Old:
Never ever buy anything from this store. Waste of time and money. Bad service. Maybe this is the business model. You pay and than you can see if you get your money pack.

Never ever buy anything from this shop. I ordered a pair of golfshoes for my husband. Off course the amount was withdrawn from my account immidataly. But when they couldn’t deliver the shoes (and I had to find that out myself), I diden´t get my money back. I had to go to my bank and make a opposition, before anything happend.

Is a Single Star * Rating too much?

BUYER BEWARE

DO READ THE REVIEWS

NEVER AGAIN

As some of the other customers have said, I wish I’d read the reviews before dealing with this lot. I ordered a golf putter from them. They did not have it in stock, did not tell me they didn’t have it, and yet still took payment. When I contacted them they said they had ordered it from the supplier. Eventually they told me they couldn’t get the putter. I then asked for a refund to the credit card from which they took payment. After days of no communication I contacted them again, to be told they had “changed their payment system” and couldn’t process the refund to my credit card. I am still fighting with them to get my money back. They are a terrible organisation to deal with.

ordered shoe mid jan 2019 and it is now mid july and still no shoes or refund , absolute shocker of a company , do not use , wish i had read reviews before i did , be warned

This company must be dealt with Jersey authorities due to their business of no refunding any money. One advice....do not order. And if you do, always with a protecting creditcard. I dont think MasterCard and Visa are very fond of this company with dealing of the back charges of creditcard customers.

28 messages exchanged and my putter is still missing. They ended up saying (after 4 months!!) that odyssey missed the order 🤷‍♂️(Worth saying: they did send a different putter from the order after 2.5 months)
Still waiting for the refund. Will NEVER EVER use their service again as they’re by far the worst company and they have the poorest customer service.
Please don’t make the same mistake plenty of ppl like me made, just avoid them. It’s a scam

Same experience as many of you! I ordered a set of ap2 with nipponmodus shaft, the order passed through and so my payment. After that they told me they dont have the shaft and asked if I could acceot a cheaper shaft for the same prize. I said no and cancelled the order. After 2 weeks still no refund and the set with the nippon shaft still on their homepage. Wonder how many have paid for this set which they dont have. My creditcard company told me they will start a process in 10 days to get my money back.

Thank goodness for credit card protection.
I could go on and on about my experience but it wouldn’t be anything that hadn’t been said before about this company.
Great at buying but as soon as the word ‘refund’ is mentioned then they won’t answer the phones or reply to your emails.
Eventually my credit card provided our refund and dealt with JustShopOK directly.
Reading reviews, this seems to be a regular occurrence with this company..... surely this repeated behaviour must be bordering on dishonest.
If you must use this company then use a credit card, keep all email correspondence and a record. You only have a limited timescale to claim on credit cards.

Overall an acceptable performance. Some things worth noting before ordering though!

1st - communication quality ... well well well ... overall the Communication must be much better and to be more precise => pro-active.
As a consumer I don't want to go digging for information or find out after the fact of ordering. That's really their job to provide full transparency on Price / Delivery Time / Constraints / ... anything else! And NO! it's not good enough to point out that it's written "somewhere" on the webpage or part of the "general terms & conditions" or some other form of "fine print" in a footer on their page. FULL TRANSPARENCY WHEN ORDERING IS A MUST NOT A NICE TO HAVE! ==> NOT AT ALL GOOD! And for me the main trigger for a 3* rating.

2nd - in times of Amazon Prime all consumers expect delivery times of 1-3 days at best. Anything beyond that is not really good. In my case between order and final delivery it took from 13th April -> 24th May => over a full month. That is not lightning speed! There'd been some hick-ups with address data and size ordered -> however that still does not justify such a long delivery!

3rd - prices on webpage show w/o VAT. Before considering to buy add that and you'll get the real price. That may change how "cheap" the offer really ist.

4th - not experienced myself but depending on product value you may have to consider import tax as everything has to go through customs clearing. They are not within the EU!

5th - communication speed is actually quite good; I've read a lot reviews with complaints about that. Can't say that -- replies always come within 24hrs at least. That's actually quite good.

6th - product. As specified - all good - nothing to complain. Very Good!

Thank God for Paypal buyer protection... After canceling a order before it shipped out customer service peomised me a refund. And after that.... nothing... No refund, No reply to numerous e-mails... only after opening a Paypal complaint there was a reaction that they would return my money. Never again!!

If I could leave a zero rating about this company, I would. I feel so strongly about how amazingly poor they are when resolving an issue. I ordered a putter over nearly 3 weeks ago; 5 days later they reply saying it's going to be 2/3 months. Fair enough but I ask for a refund - around 9 emails later and 2 weeks and I'm still waiting to get my money back. I'm convinced they are making me wait because I had the audacity to ask for a quick refund so that I could get from another seller. I'm now logging a formal complaint with them, via my credit card company and contacting Trading Standards - AVOID AT ALL COSTS AS THIS COMPANY IS APPALLING.

unacceptable behavior: almost a month has passed and no news of the shoes purchased. If I had not written about 9 messages I would not have even deigned to answer. The question is that if they do not have the goods in stock they are not able to define delivery times in the most absolute way. In my case, after fifteen days they decided to ask their supplier what happened to their shoes. And after a month I still have not got the answer. At this point I asked for the return of the money paid and I want to see how it will end this story. I will never buy from this seller again: I really do not recommend if you do not want to experience delays, lack of information, disappointment and the feeling of being teased .

un comportamento inaccettabile: è trascorso quasi un mese e nessuna notizia delle scarpe acquistate. Se non avessi scritto io circa 9 messaggi non mi avrebbero nemmeno degnato di una risposta. La questione è che se non hanno la merce in stock non sono in grado di definire nel modo più assoluto i tempi di consegna. Nel mio caso dopo quindici giorni si sono decisi a chiedere al loro fornitore che fine avessero fatto le scarpe ordinate. E dopo un mese non ho ancora avuto la risposta. A questo punto ho chiesto la restituzione del denaro pagato e voglio vedere come andrà a finire questa storia.Non acquisterò mai più da questo venditore: lo sconsiglio davvero se non volete sperimentare ritardi, mancanza di informazioni, disappunto e la sensazione di essere presi in giro.

NO REFUND FOR PRODUCT OUT OF STOCK. DO NOT USE THIS COMPANY. This company took an order and payment from my account for £112 BEFORE telling me the item was out of stock. They then tried to persuade me to take something else and after a number of email exchanges and despite confirming I would get a refund within 7 days, I have still to receive it.

You have been warned! Stay away from this company. My delivery did not come in the promised time and I had to return the items. They never answered the phone and rarely answer emails. So I really assumed they were going to rip me off and not refund me my money. The good news is they are NOT criminals but do not expect a refund sooner than 6 weeks or any other after sale customer service. Do not patronize this shop or you will have rough sledding ahead if something goes wrong. You have been warned. Not just by me, checkout the other reviews.

Ordered a Titliest bag on Friday & it was delivered on Tuesday. It was approx 15% cheaper with the discount code. Have to admit I was dubious as the website doesn't look great & some alarming reviews but to be fair the product was great with great delivery.

ordered oct 09, with declared free European Delivery, lots of unnecessary paperworks with Customs Service including translations, support from suppliers was insufficient. I have got only a order and billing information wich is not confirming with the invoice wich I have got 6 weeks later.
Only trouble with local authority.

Not recommendable
FR