JustShopOK Reviews 

141
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Just avoid this scam site poor quality items !!!dilivery time take a 1 month they not respond an email..seding to difrent site for a returns playnig game!!!

Rated 1 out of 5 stars

Dreadful. Bought a pair of golf trousers which, after taking my money, they declared out of stock, then demanded an extra 20% VAT to re-order as they are based in the channel islands. When asked f... See more

Rated 1 out of 5 stars

Do not use this company it takes your money, tells you it no longer has the item you want in stock then fails to pay you back ( over £70 in my case). They do not answer emails and there customer phone... See more

Rated 1 out of 5 stars

Please note that this site offers products whose availability and delivery times are not absolutely guaranteed. Then a simple email with a possibility of reimbursement will be provided to you. Go your... See more

Company details

  1. Golf Club
  2. Shoe Store

Information provided by various external sources

Just Shop OK - Online Store


Contact info

1.1

Bad

TrustScore 1 out of 5

141 reviews

5-star
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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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1.1

All reviews

(141)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

NO ITEM, NO MONEY BACK. JUST A JOKE

Ho ordinato il 20/05/16 un Fairway Wood della Ping a 140£ che mi sono state addebitate immediatamente. L'articolo non era in stock e non mi è stato detto. Non ho ancora ricevuto ad oggi alcun oggetto o rimborso, pur avendo scritto al customer service ogni settimana. Le risposte sono state sempre le stesse:"lo aspettiamo per la prossima settimana","Ti avvisiamo appena lo spediamo","Abbiamo avuto un inconveniente con la Ping ma ora ce lo spediscono" e altre storielle come queste. La mia richiesta di rimborso poi è stata del tutto ignorata.Quindi NON FIDATEVI,ammesso che esistano davvero,si comportano in modo molto scorretto. Mai più nella mia vita!
THEY CHARGED MY CREDIT CARD IMMEDIATELY, DID NOT SAY THEY DID NOT HAVE THE ITEM IN STOCK, ALWAYS ANSWERED TO ME"the club is expected next week",I'M WAITING SINCE MAY 20th, AND HAVE NOT BEEN REFUNDED YET... Given that they actually exist, which sometimes i doubt, they have not really been fair.

Finalmente mi hanno rimborsato anche se ho perso qualcosa a causa del cambio differente!
At last I have been refunded,I really can't believe it!

July 9, 2016
Unprompted review
Rated 5 out of 5 stars

Amazing service and great products!!

Ordered a set of golf clubs for my partner and they arrived on time and are of great quality! My boyfriend is very happy and now so am I!

Could not recommend this website enough- thank you for a great service and all your help!

April 3, 2016
Unprompted review
Rated 1 out of 5 stars

No delivery

I ordered two pair of golfshoes in january and got a mail telling that the order was shipped and that I soon will recive a tracking number from UPS.
I have still not got any tracking number (or delivery) and UPS have no information of a delivery to my adress.
Still, after a lot of mail to JustShopUk, I have´nt got a explanation of what`s goone wrong. Why???
If you have made a mistake with the order, ship it again!

March 31, 2016
Unprompted review
Rated 5 out of 5 stars

One Happy Curtomer!!

Unfortunately I broke my ping G20 on the 2nd hole on the Friday, I decided to treat myself and ordered the ping G30 first thing on the Saturday morning which arrived Wednesday morning just in time for my 2pm tee off, used justshopok on 3 separate occasions now and each time I have been impressed, thanks guys !!

March 29, 2016
Unprompted review
Rated 5 out of 5 stars

Perfect service

Brilliant service, very helpful, received my putter in 5 days. Would use again and highly recommend.

March 29, 2016
Unprompted review
Rated 1 out of 5 stars

refund

I placed an order that could not be satisfied. I cancelled the order and received an email advising that I would receive a refund on my card. That was 10 days ago and I'm still waiting. I consider that to be poor service.

March 29, 2016
Unprompted review
JustShopOK logo

Reply from JustShopOK

Dear Chris,

Unfortunately, we couldn't get the gloves because they are no longer available in the colour required and we were only informed when trying to order them for you. Regarding the shoes, they are out of stock in the wide width.

Our accounts department will issue the refund today but please note that there's been a delay due to the Easter Period.

Kind regards

JustShopOk Team

Rated 1 out of 5 stars

Never again!!!

Beware: they ship from Channel Islands (UK) but it's OUTSIDE THE EUROPEAN UNION. They deliberately omit that fact so they be able to make sales. I had to pay an extra 126€ - customs and taxes - to get my 250€ purchase.

Never again

February 24, 2016
Unprompted review
JustShopOK logo

Reply from JustShopOK

Dear Miguel, please see below as per our terms and conditions. We mention on our website that we are based in Jersey, Channel Islands and we have a lot of regular happy customers.

"VAT & CUSTOMS INFORMATION FOR THE UNITED KINGDOM & EUROPEAN UNION

VAT / TVA is charged on ALL Orders to Countries within the European Union.
VAT / TVA is charged at the rate applicable to the Country of ‘Ship To’ address.
UPS & JustShopOk VAT agreement (Please See below).
VAT NUMBER: If you enter a VAT/TVA Number in the “VAT Number” box at the checkout, VAT/TVA will Not be charged on the order. By Entering/Providing a VAT/TVA number, as part of an order customers are accepting 100% responsibility for administering and paying all/any VAT/TVA dues that maybe incurred on the order. JustShopOk cannot be held responsible for any VAT/TVA dues incurred once a VAT/TVA number has been provided as part of an order.
Invalid or Incorrect VAT Number: It is the sole responsibility of the Customer to enter a valid and correct VAT/TVA number in the “VAT Number” box at the checkout. JustShopOk cannot be held responsible for any VAT/TVA dues incurred due to customers entering incorrect or wrong information. Please ensure that you check that the correct VAT/TVA information has been provided, at the time of ordering.

For all EUROPEAN UNION COUNTRIES once a VAT/TVA number has been provided at the checkout VAT/TVA is NOT automatically charged. Therefore when ordering goods from Jersey, which is part of the Channel Islands, orders may be subject to import duties/taxes, which will be levied once the package reaches the specified destination Country.
Customs policies vary to each European country and you may also be entitled to pay for customs clearance at your destination country. Unfortunately JustShopOk has no control over these charges and cannot be held liable for what they may be. For further information on Customs policies you should contact your local Customs office.
Please be aware deliveries to United Kingdom & Countries of the European Union are subject to inspection and opening by Customs authorities."

Rated 4 out of 5 stars

Good Service

I was served by a young gentleman last week at les mielles and very pleased with his services. He had a good knowledge of the product and was able to recommend me a good hybrid and match my new fairway woods shafts with my current driver.

The clubs also came down in within a week which was a welcome surprise

Good job Les Mielles....keep up the good work

March 21, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I don't normally write reviews but felt as the service I received from John was so good I have to write about it. I bough a set of Mizuno MP-4 wedges and time, information and help I had in choosing these was second to non. I absolutely love the wedges and I JustShopOk would be my first port of call for any equipment I need in the future.

March 18, 2015
Unprompted review
Rated 5 out of 5 stars

Quick and easy transaction

Ordered the new Titleist 915 D3 on Saturday evening of the 15th Nov the day after the official launch and received it on the 25th, how's that for service. I read the adverse reviews after i had placed my order and foolishly believed them but after a short phonecall, on the Monday morning following, my fears were abolished and the result is one happy customer who will no doubt be returning to place more orders. justshopok take a bow and I hope you have a merry Xmas and a prosperous new year thanks once again best wishes to all your staff. Campbell Mcgregor.

November 25, 2014
Unprompted review
Rated 1 out of 5 stars

325.18 € refund never issued. No replies since July 16th!!!! BAD REPUTATION.

Do not buy from these guys. I have cancelled an order (# 000025974 ), the shop confirmed that the refund would have been issued, and I am waiting for my refund since July 16th. They said they informed the accounts department on the 16th of july to issue a full refund (we are talking about 325.18 €). They are completely unreliable and they lack communication. I am not getting any answer to all my emails. Do not trust this shop, they have very bad reviews and a horrible reputation.
___________________________________________

Following your reply, please consider that I have a valid VAT number and that I sent you the official document from the Italian Chamber of Commerce proofing it. What you forget to mention in your reply is that I did not receive the goods and that you accepted to refund me (This is in the thread of emails as well) but never did. So you are holding my money against non goods delivered. You are hiding behind the fact that to issue a legal international procedure for 325 € is not convenient for me. This is the reason why your reputation is BAD and no one should buy from your company; to avoid losing 325€ without getting any goods.

September 2, 2014
Unprompted review
JustShopOK logo

Reply from JustShopOK

As it is stated in our terms and conditions, our prices displayed on the homepage are excluding VAT but this is added at checkout for all orders over £100. You tried to avoid these charges by providing what appears to be not a genuine VAT number, so have been charged by customs the appropriate charges. Due this we cannot refund any charges you have subsequently be correctly charged! We have all of our communication with you saved on our emails. We don't charge for shipping on all orders over £50 within the EU!

Rated 2 out of 5 stars

slow delivery

Deliverytime was 2,5 weeks and price was incorrect but they corrected the payment quicly and goods are what I ordered.

July 11, 2014
Unprompted review
JustShopOK logo

Reply from JustShopOK

The product was out of stock with the manufacturer, we shipped as an Express item free of charge as a good will gesture, however delivery to Finland can take a little longer than more central European areas. Maintained communication throughout the process.

Rated 5 out of 5 stars

Consistently delivers on price and performance

I have dealt with JustShop for a while now and can recommend them - their prices are the most competitive, with free delivery and great advice. I particularly like the free Custom Fit as I can get club's gripped the way I like them right from the get go and there is no up-charge for the grips I prefer! No one else offers this to my knowledge. I find it best to pay the VAT up front as it saves complications and surcharges that can arise when arriving in my country of residence - France. I would recommend JustShop without reservation to anyone considering buying golf products.

July 9, 2014
Unprompted review
Show reviews in all languages. (141 reviews)

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