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Rated 5 out of 5 stars

Have used this firm a few times now,had an issue with the last order where one item was missed with their packing department. Contacted the company by phone and the lovely lady looked into it,sorted t... See more

Company replied

Rated 5 out of 5 stars

I've ordered many times over the years and never had any issues. My latest order was no different. Great pricing, arrived in around a week and was well packaged. Not sure what else you can ask for?... See more

Company replied

Rated 4 out of 5 stars

Website basic but gets the job done. BEWARE - if paying with American Express you will be charged a fee!! Charge not stated until after you have paid, which isn't ideal. Delivery was next day which wa... See more

Company replied

Rated 5 out of 5 stars

Great service. Better prices than competitors with speedy delivery from none other than DPD which is free when spending a certain (reasonable) amount. Also very quick to help through their telephone e... See more

Company details

  1. Fitness and Nutrition Service

Written by the company

JW Supplements™ is an online retailer specialising in high-quality sports nutrition and wellness products. Now operating under new management, we are focused on delivering a reliable, consistent, and professional customer experience. We supply a carefully selected range of premium, performance-focused formulations from established brands, including exclusive UK distribution on selected product lines. This allows us to offer access to trusted products that are not widely available, while maintaining strict standards around quality, authenticity, and consistency. Our range includes protein powders, vitamins, minerals, amino acids, and general health supplements, all chosen to support training, recovery, and active lifestyles. Every product is sourced from reputable manufacturers, with an emphasis on quality control and dependable supply. We aim to offer competitive pricing across our range, ensuring customers receive strong value without compromising on product quality. Combined with efficient order processing, fast dispatch, and reliable UK and international delivery, we focus on providing a dependable overall service. As a business under new ownership, we are committed to raising standards across all areas, including service, communication, and customer experience. Continuous improvement remains a key focus as we continue to build and strengthen the JW Supplements brand. Our approach is simple — premium quality products, exclusive access to selected brands, competitive pricing, and a level of service customers can rely on.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 4 out of 5 stars

Great site - BEWARE Amex charge

Website basic but gets the job done. BEWARE - if paying with American Express you will be charged a fee!! Charge not stated until after you have paid, which isn't ideal. Delivery was next day which was fantastic. Would definitely use again just wouldn't pay with AMEX.

December 6, 2021
JW Supplements™ logo

Reply from JW Supplements™

Thank you for your feedback.

We appreciate you highlighting this, and we have since worked to ensure greater transparency around any payment-related charges.

We’re pleased to hear delivery met expectations and appreciate your overall feedback.

Rated 3 out of 5 stars

Service was excellent but items seemed under dosed

Service was excellent as it always is fast delivery but the items I purchased seem to be very under dosed compared to stuff I’ve brought from other suppliers. I ordered 2xOxboost and as of yet I’ve been taking it 3 weeks and haven’t noticed any change in strength , body composition, or hunger patterns which I usually have with brands I’ve brought from other suppliers.

November 24, 2021
Rated 2 out of 5 stars

disappointing

I made two orders, none of them arrived.
fortunately I was reimbursed for the first order, I am still waiting for the reimbursement of the second.
Correct customer service.
I have made a third order I am waiting to receive it in order to test the products.

October 23, 2021
Unprompted review
Rated 1 out of 5 stars

Wrong amount of pills given

I recently bought follidrone by black lion research however I was extremely disappointed. The container I bought was meant to have 90 pills as stars on the website and on the side of the tub. However I was extremely disappointed when I counted out the pills and there was only 60. I hope the company can do something to fix this issue as I am very unsatisfied with this false advertising.

October 21, 2021

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