I’ve had a really positive experience shopping at JYSK Denmark. I bought quite a few items for my home, and I’m very satisfied with both the quality and the prices. The products were affordable, pract... See more
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Ordered on Friday, received the day after. Can't ask anything more than this. However, when I asked the physical shop they replied they could only get what I needed in, maybe, 2 weeks. At this point p... See more
I used klick og hent, purely for speed, but even though I was notified the order was ready to collect, it was not and the only reason they received a four star was because the assistant went out into... See more
Good and reliable service! I buy from Jysk since it opened. The quality of products is outstanding and the products are well designed. Whenever I need something for my house I know that I can find it... See more
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Company details
Written by the company
JYSK har altid et godt tilbud til dig indenfor alt til boligen - gå på opdagelse i vores store sortiment og se alle de gode tilbud idag!
Om JYSK
Written by the company
Contact info
Sødalsparken 18, 8220, Brabrand, Denmark
- +45 70808190
- kundeservice@jysk.com
- www.jysk.dk
4.4
Excellent
46K reviews
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I had an excellent experience in the…
I had an excellent experience in the Jysk Vesterbro shop. I need to thank you Sofie for the incredible help and attention with me. She was really kind and supportive. I do not hesitate to indicate this shop.
March 9, 2026
Unprompted review
Reply from JYSK Danmark
Hello Michelle
Thank you so much for your review.
We are thrilled to hear about your excellent experience at our JYSK Vesterbro store. It’s wonderful to know that Sofie provided such kind and supportive assistance – we will be sure to pass your compliments on to her.
We really appreciate you recommending our shop and look forward to welcoming you again soon.
Wishing you a fantastic day.
// Anne - JYSK Customer Service
Uninformed postponement of delivery The products were delivered to the…
The products were delivered to the address as informed. But there was a delay in delivery and that was not informed to us in advance
March 7, 2026
Reply from JYSK Danmark
Hi Padman
Thank you for your review.
We are glad to hear that your products were delivered to the correct address. However, we apologize for the delay and for not informing you in advance – this is certainly not the service we aim to provide.
We appreciate your feedback and will use it to improve our delivery communication in the future.
Have a great day!
// Anne - JYSK Customer Service
I had a really great experience at…
I had a really great experience at JYSK. I had just moved into a new place and needed curtains. We actually arrived about five minutes before closing and were almost running from the car, but the staff were incredibly kind and welcoming.
They reassured us not to worry about the time and patiently helped us find what we needed. They were also very solution-oriented when we needed more pieces than they had in stock — they immediately offered to order the additional items for us and handled everything right there in the store.
The service was genuinely friendly and professional, and the curtains are now hanging beautifully in my new home. Thank you for the great attitude and service-minded team at JYSK! 🤩
March 7, 2026
Reply from JYSK Danmark
Hi Adrienn,
Thank you so much for your wonderful review😊
We are thrilled to hear that you had a great experience at JYSK, even arriving just before closing. Our team is always happy to help and make sure every customer feels welcome, so it’s fantastic to hear that they could assist you patiently and solution-oriented🙌
We’re glad the curtains are now hanging beautifully in your new home. Your kind words will be passed on to the team, who will be delighted to know their efforts are appreciated🤩
Thank you for taking the time to share your experience. We look forward to welcoming you to JYSK again💙
//Huyen - JYSK Customer Service
Products are really nice
Products are really nice . quality was good prices were reasonable.i got delivery with in 24 hours
March 6, 2026
Reply from JYSK Danmark
Hej Aisha,
Thank you so much for your review! We’re thrilled to hear that you’re happy with the quality of our products, found the prices reasonable, and received your delivery within 24 hours😊🙌
We hope you enjoy your purchase, and we look forward to welcoming you back to JYSK💙
//Huyen - JYSK Customer Service
Reply from JYSK Danmark
Hej lars
Tusind tak for din anmeldelse.
Det er rigtig dejligt at høre, at du er tilfreds med dit køb og har haft en god oplevelse hos os.
Vi sætter stor pris på, at du tog dig tid til at dele det, og vi håber, du bliver glad for varen.
// Anne - JYSK Kundeservice
I bought a bed from jysk frederikshavn…
I bought a bed from jysk frederikshavn last february 25,2026. I was clearly told at the time of purchase that the bed would be delivered on saturday february 28,2026 between 12 to 6pm. No delivery arrived.
On sunday i went to the store and ask what had happened. A cashier named Lasse told me that the bed would be delivered monday march 2,2026, and that would call in me in the morning. I waited the entire day, but no calls, no message, and no delivery.
I went to the store again. Another cashier called the main jysk customer service, and the lady said from the customer service that the bed had supposedly been delivered the previous saturday but returned because no one was home. THIS IS COMPLETELY FALSE! I was at home all day waiting, no delivery, and no one contacted me in any way, despite promises that i would recieve a call or message before delivery.
I have a job and other responsibilities. I cannot waste entire days waiting for a delivery that never comes, especially when your staff provides false information.
I am extremely disappointed with level of service. Being misinformed repeatedly.
February 28, 2026
Reply from JYSK Danmark
Hi Merry
Thank you for taking the time to share your experience regarding your purchase at JYSK in Frederikshavn.
I completely understand your frustration. Waiting at home for a delivery that does not arrive — not once, but twice — and then being told it was delivered and returned when you were in fact home all day, is understandably very upsetting. On top of that, not receiving the promised call or message makes the situation even more disappointing.
We are very sorry for the inconvenience this has caused you. Your time is valuable, and you should absolutely be able to rely on the information given to you in our store and by customer service. Being repeatedly misinformed is not acceptable and does not reflect the level of service we aim to provide.
If the matter has not yet been resolved, you are very welcome to contact our customer service team so we can look further into your case and ensure you receive a proper clarification and solution.
Thank you again for sharing your experience. We truly appreciate your feedback and hope we can restore your trust. I wish you a pleasant day ahead.
// Anne - JYSK Kundeservice
the best in the world
February 28, 2026
Reply from JYSK Danmark
Hello Dragos
Thank you for the review.
Its so nice to hear those fine words.
// Frederikke - JYSK Kundeservice
Reply from JYSK Danmark
Hi Biraj,
Thank you so much for your lovely review! 😊
We’re really happy to hear that you experienced great communication, felt understood as a customer, and were met with someone who was well‑spoken.
That’s exactly the kind of service we aim to provide every day! 💙
Thank you for taking the time to share your feedback with us. ⭐🙌
// Annesofie – JYSK Customer Service
Failed Delivery
We were home all day for our scheduled furniture delivery on 26/02/26. We received a call from an unknown number; when we answered, no one spoke and the caller hung up. No attempt was made to ring the doorbell, and the driver left without any notice. When I contacted customer service, they stated the driver was correct because he “called me,” which is unacceptable. This level of service is just disappointing.
February 26, 2026
Unprompted review
Reply from JYSK Danmark
Hi Sofie
Thank you very much for your review.
I’m truly sorry to hear about your delivery experience. You were home and ready to receive your order, so it is understandably frustrating that no proper delivery attempt was made — especially when you only received a brief call with no response and no visit to your door. That is not the level of service we want to provide.
Our drivers are expected to ring the doorbell and make a clear delivery attempt, not just make a single call. I apologise that this did not happen in your case.
I would really like to look into this further and make sure we get your delivery back on track as quickly as possible. If you can send us your order number at kundeservice@jysk.com, we will investigate the situation with the carrier and help arrange a new delivery time that works for you.
Thank you for bringing this to our attention — we truly appreciate the chance to make things right for you.
Wishing you a good day.
// Anne – JYSK Customer Service
Very good services for warranty
February 23, 2026
Reply from JYSK Danmark
Hi Amin
Thank you so much for your review!
We're really happy to hear that you experienced very good service in connection with your warranty case. It means a lot to us that you took the time to share your positive experience.
Wishing you a wonderful day.
// Anne – JYSK Customer Service
Reply from JYSK Danmark
Hej Vlad
Thank you so much for your review!
We're really happy to hear that your products arrived in good condition and that you’re satisfied with the quality.
That’s exactly the experience we want our customers to have.
Wishing you a wonderful day.
// Anne – JYSK Customer Service
Reply from JYSK Danmark
Hej,
Thank you so much for your review! 😊💙
It’s wonderful to hear that everything worked as expected — that’s exactly the experience we want all our customers to have 🙌✨
Thank you for taking the time to share your feedback!
// Annesofie – JYSK Customer Service 💙
Reply from JYSK Danmark
Hi Brigita
Thank you very much for your review.
We are very happy about it and it is great to hear that you have experienced good service and found the quality of our product good.
Have a nice day
//Maria JYSK Customer Service
Go service,,,
February 18, 2026
Reply from JYSK Danmark
Hej Dorte
Tusind tak for din anmeldelse!
Det glæder os meget at høre, at du oplevede god service hos os.
Vi håber, vi får lov at hjælpe dig igen en anden gang.
God dag.
//Anne – JYSK Kundeservice
Isak in norrebro wow I say simple wow…
Isak in norrebro wow I say simple wow what a nice smile invite and show the things great knowledge We Will come again for sure
Good luck
Thanks Isak 🙏
Thanks jysk
February 17, 2026
Unprompted review
Reply from JYSK Danmark
Hi Ramesh
Thank you so much for your fantastic review!
It’s wonderful to hear that Isak in Nørrebro made such a great impression – with his smile, friendly approach, and strong product knowledge.
We will of course pass your kind words directly on to him, and I’m sure it will make his day 🙏
Thank you for taking the time to share your experience – and for choosing JYSK.
We look forward to welcoming you again.
// Anne - JYSK Kundeservice
My order was ready to pick up sooner…
My order was ready to pick up sooner than expected, everything was correct, and I was in and out of the store with no wait, and no problems.
February 9, 2026
Reply from JYSK Danmark
Hi Megan
Thank you very much for your review and the five ⭐⭐⭐⭐⭐
We are very happy that your order was picked up early and that you found it easy.
We always want to make it as easy as possible for our customers. We are happy that you chose JYSK and hope to see you again 🙏😊
I wish you a wonderful day 🌸🌻
//Thea, JYSK Kundeservice.
Furiniture well made but delivery costs way too much!
Furiniture well made, but delivery costs are crazy expensive! We ordered a bookshelf for 400 dkk and payed 400 dkk for the delivery costs…In Copenhagen where most of people don’t have a car, their policy is not caring about people but money.
February 13, 2026
Reply from JYSK Danmark
Hi Gianmarco
Thank you for your review. We’re happy to hear that you find the furniture well made — that means a lot to us.
At the same time, we understand your frustration regarding the delivery cost, especially in a city like Copenhagen, where many people don’t have access to a car.
We are continuously working on improving our delivery options and making the prices as fair as possible, and feedback like yours is very valuable in that process.
You are also always welcome to pick up your items for free in any of our stores if that suits you better next time.
Wishing you a good day.
//Mette – JYSK Customer Service. 🌸
Very disappointed with my experience at…
Very disappointed with my experience at JYSK.
I bought a sofa in November, and the process took four months (until February ) to resolve. The first sofa was delayed and arrived broken. The replacement also had defects. The third time, the sofa wasn’t delivered at all, and no one informed me.
Customer service and the store kept sending me to each other, and communication was unclear throughout.
A very frustrating experience. I expected much better service.
February 4, 2026
Unprompted review
Reply from JYSK Danmark
Hi Maha
Thank you for taking the time to share your experience with us.
I’m truly sorry to read about the long and frustrating process you have been through. Waiting several months, receiving a damaged sofa twice, and then not being informed when the third delivery failed is far from the service you should expect from us.
It is also very unfortunate that you experienced unclear communication between our customer service and the store. You should never be sent back and forth without clear guidance, and I completely understand your disappointment.
This is certainly not the experience we want our customers to have, and your feedback will be shared internally so we can improve our coordination and follow-up.
If there are any remaining issues we can assist with, you are very welcome to contact us directly, and we will do our very best to help you quickly and clearly.
Wishing you a good day.
// Anne – JYSK Customer Service
Good products
February 10, 2026
Reply from JYSK Danmark
Hi
Thank you very much for your review.
We’re really happy to hear that you’re satisfied with our products – that truly means a lot to us.
We look forward to welcoming you again soon.
Have a wonderful day ahead.
// Anne - JYSK Kundeservice
I am waiting for over 2 weeks for a bed…
I am waiting for over 2 weeks for a bed already. First one was just a customer return bed, because they didn't have a new one as was promised on the website. It was in worse condition than anticipated, with holes for the screws missing.
Now waiting for the delivery of my replacement bed again after they didn't show up for a full 6 hour delivery window!
February 12, 2026
Reply from JYSK Danmark
Hej Daniel
Thank you for taking the time to share your experience.
I’m truly sorry to hear about the long wait and the disappointing process you’ve been through. This is far from the standard we want to deliver.
Receiving a customer return instead of the new product you ordered — and in a condition that made it unusable — is understandably frustrating. Combined with a missed delivery for the replacement bed, it’s clear that this has caused far more inconvenience than you should ever expect.
Thank you again for your feedback — it helps us improve.
Wishing you a good day
// Anne – JYSK Customer Service
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