I’ve had a really positive experience shopping at JYSK Denmark. I bought quite a few items for my home, and I’m very satisfied with both the quality and the prices. The products were affordable, pract... See more
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I used klick og hent, purely for speed, but even though I was notified the order was ready to collect, it was not and the only reason they received a four star was because the assistant went out into... See more
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Ordered on Friday, received the day after. Can't ask anything more than this. However, when I asked the physical shop they replied they could only get what I needed in, maybe, 2 weeks. At this point p... See more
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I have always found Jysk to be professional, helpful and quick to make right mistakes i.e the assembly tools were missing. I immediately received 10% as compensation and a new tool set was ordered, ar... See more
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Company details
Written by the company
JYSK har altid et godt tilbud til dig indenfor alt til boligen - gå på opdagelse i vores store sortiment og se alle de gode tilbud idag!
Om JYSK
Written by the company
Contact info
Sødalsparken 18, 8220, Brabrand, Denmark
- +45 70808190
- kundeservice@jysk.com
- www.jysk.dk
4.4
Excellent
46K reviews
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Very disappointed with my experience at…
Very disappointed with my experience at JYSK.
I bought a sofa in November, and the process took four months (until February ) to resolve. The first sofa was delayed and arrived broken. The replacement also had defects. The third time, the sofa wasn’t delivered at all, and no one informed me.
Customer service and the store kept sending me to each other, and communication was unclear throughout.
A very frustrating experience. I expected much better service.
February 4, 2026
Unprompted review
Reply from JYSK Danmark
Hi Maha
Thank you for taking the time to share your experience with us.
I’m truly sorry to read about the long and frustrating process you have been through. Waiting several months, receiving a damaged sofa twice, and then not being informed when the third delivery failed is far from the service you should expect from us.
It is also very unfortunate that you experienced unclear communication between our customer service and the store. You should never be sent back and forth without clear guidance, and I completely understand your disappointment.
This is certainly not the experience we want our customers to have, and your feedback will be shared internally so we can improve our coordination and follow-up.
If there are any remaining issues we can assist with, you are very welcome to contact us directly, and we will do our very best to help you quickly and clearly.
Wishing you a good day.
// Anne – JYSK Customer Service
Good products
February 10, 2026
Reply from JYSK Danmark
Hi
Thank you very much for your review.
We’re really happy to hear that you’re satisfied with our products – that truly means a lot to us.
We look forward to welcoming you again soon.
Have a wonderful day ahead.
// Anne - JYSK Kundeservice
I am waiting for over 2 weeks for a bed…
I am waiting for over 2 weeks for a bed already. First one was just a customer return bed, because they didn't have a new one as was promised on the website. It was in worse condition than anticipated, with holes for the screws missing.
Now waiting for the delivery of my replacement bed again after they didn't show up for a full 6 hour delivery window!
February 12, 2026
Reply from JYSK Danmark
Hej Daniel
Thank you for taking the time to share your experience.
I’m truly sorry to hear about the long wait and the disappointing process you’ve been through. This is far from the standard we want to deliver.
Receiving a customer return instead of the new product you ordered — and in a condition that made it unusable — is understandably frustrating. Combined with a missed delivery for the replacement bed, it’s clear that this has caused far more inconvenience than you should ever expect.
Thank you again for your feedback — it helps us improve.
Wishing you a good day
// Anne – JYSK Customer Service
Reply from JYSK Danmark
Hi Nasia
Thank you so much for your review!
We're really happy to hear that you received great service.
Have a wonderful day 🌟
// Anne – JYSK Customer Service
Reply from JYSK Danmark
Hi Pooyan
Thank you so much for your review!
We’re very happy to hear that you experienced polite and supportive service — that’s exactly what we aim for.
Have a great day!
// Anne – JYSK Customer Service
Reply from JYSK Danmark
Hi Johan
Thank you so much for your review!
We're happy to hear that your online pre‑order and pickup went smoothly — and even better that the product works perfectly for you.
Have a great day 🌼
// Anne – JYSK Customer Service
Disappointing experience
I ordered via click & collect, but when I arrived the order was not ready. One of the shelves I had purchased was not even available in the store, meaning my trip to Vanløse was completely unnecessary.
The order consisted of several shelves and was extremely heavy. Even though the staff could clearly see I was struggling, no one offered any assistance. It was snowing heavily, my car was parked in the middle of the street, and I even slipped and fell. The only help I received was being offered a trolley to borrow.
Overall, it was a very disappointing and frustrating experience.
February 7, 2026
Reply from JYSK Danmark
Hi Beatrice
Thank you for taking the time to share your experience.
We are very sorry to read that your click & collect order was not ready upon arrival and that one of the items was not available in the store, resulting in an unnecessary trip for you.
That is understandably frustrating and not the experience we aim to provide.
We also regret that you did not receive the assistance you needed when collecting your order, especially given the weight of the items and the weather conditions at the time.
You should have felt supported during your visit, and it is disappointing to hear that this was not the case.
Your feedback is taken seriously and will be shared internally, as situations like this are something we need to handle better going forward.
You are wished a good day.
//Mette – JYSK Customer Service.
Good worthy products and great service always
It was very easy to reserve the product and pickup.
Have been always satisfied with the good products and great service Jysk colleagues provide.
February 5, 2026
Reply from JYSK Danmark
Hej
Thank you so much for your kind review!
We’re really happy to hear that it was easy for you to reserve your product and pick it up. It also means a lot to us that you continue to be satisfied with our products and the great service from our colleagues.
We truly appreciate it and hope to see you again soon.
Have a wonderful day.
// Anne – JYSK Customer Service
The delivery was excellent
The delivery was excellent. Very friendly and service oriented.
February 5, 2026
Reply from JYSK Danmark
Hej Denis
Thank you very much for your review!
We’re really happy to hear that the delivery went well, and that you found our drivers both friendly and service‑oriented. That means a lot to us.
You’re always welcome to shop with us again.
Wishing you a great day.
// Anne – JYSK Customer Service
Furniture are good and staff are very…
Furniture are good and staff are very friendly and honest about the product
February 7, 2026
Reply from JYSK Danmark
Hi Arisujan
Thank you so much for your review!
We’re very happy to hear that you are satisfied with the furniture, and that you found our staff friendly and honest in their guidance.
We truly appreciate your feedback and hope you enjoy your purchase.
Wishing you a really great day.
// Anne – JYSK Customer Service
Reply from JYSK Danmark
Hej Gloria
Thank you so much for your positive review!
We are truly happy to hear that you experienced efficient service and that you are satisfied with the quality of our furniture.
You are always welcome to shop with us again.
Wishing you a really great day.
// Anne – JYSK Customer Service
Horrible delivery
I ordered and payed for delivery to the house and the driver didn’t want to do it and was insulting and yelling at me all the time. He put the stuff 100m from the building and was swearing at me all the time. The shopping in the store was fine.
February 6, 2026
Reply from JYSK Danmark
Hi Sandro
Thank you for sharing your experience. We are very sorry to read about the delivery situation you describe. That is clearly not acceptable and does not reflect the level of service we aim to provide.
When home delivery with carry in is purchased, the delivery should of course be carried out as agreed – and at all times in a respectful and professional manner.
The behavior you describe, including the way you were spoken to and where the items were left, is something we take very seriously.
We appreciate you pointing out that your experience in the store itself was fine, but we fully understand that the delivery experience has overshadowed this.
We sincerely apologise for the inconvenience and frustration this has caused.
I will make sure to bring this experience to the freight company, so they can look into it, and so we in the future can make sure that this wont happen again.
I wish you a great day!
//Mette - JYSK customer service center.
We had a great experience at JYSK
We had a great experience at JYSK, Fields Mall, Copenhagen.
Sebastian, the JYSK employee, helped us a lot in finalizing our bed, mattress, and other related items. As we are new here, his guidance and explanations were extremely helpful in selecting the right products and placing the order smoothly.
He was patient, knowledgeable, and very supportive throughout the process.
Thanks to Sebastian and the JYSK for the excellent service.
January 31, 2026
Unprompted review
Reply from JYSK Danmark
Hi Abhinav
Thank you for sharing your experience with us.
We are very happy to hear that you had a great visit to our store at Fields Mall and that Sebastian was able to assist you so well throughout the process.
It is great to know that his guidance, patience, and product knowledge helped you feel confident in choosing the right bed, mattress, and related items, especially as you are new here.
We will be sure to pass your kind words on to him.
You are wished a good day.
//Mette – JYSK Customer Service.
Reply from JYSK Danmark
Hi Sameara,
We’re really happy to hear that you enjoyed a good price and service✨😊
We hope you enjoy your purchase, and we look forward to welcoming you back to JYSK soon💙
//Huyen - JYSK Customer Service
Excellent Service
I ordered goods at JYSK Nørrebro and had a great experience. Isak was extremely kind, helpful, and very considerate of all my requests. The information he provided was clear and straight to the point, and the instructions regarding delivery and warranty were explained in a very clear and reassuring way. Excellent customer service, thank you!
February 5, 2026
Unprompted review
Reply from JYSK Danmark
Hi Diola,
We’re really happy to hear that you had such a great experience at JYSK Nørrebro and that Isak took such good care of you😊
We’ll be sure to pass your kind words on to Isak – feedback like this truly means a lot to our team✨
We hope you enjoy your purchase and look forward to welcoming you back at JYSK again soon💙
//Huyen - JYSK Kundeservice
Reply from JYSK Danmark
Hej Nicolai,
Det gør os rigtig glade at høre, at du har oplevet god service og hurtig levering – det er netop sådan en oplevelse, vi gerne vil give✨😄
Tak fordi du handlede hos JYSK, og vi håber at byde dig velkommen igen snart💙
//Huyen - JYSK Kundeservice
I am very pleased with the purchase of…
I am very pleased with the purchase of the Billund wardrobe. Very good value for money.
January 30, 2026
Reply from JYSK Danmark
Hi Jacek
Thank you so much for your review!
We’re really happy to hear that you are very pleased with your Billund wardrobe, and that you find it great value for money.
Thank you for taking the time to share your experience with us.
Wishing you a very good day.
// Anne – JYSK Customer Service
Very unfriendly employees (Vejle)
Very unfriendly employees (Vejle)
Last time I spent my money there
February 1, 2026
Reply from JYSK Danmark
Hej
Thank you for taking the time to leave a review.
We are truly sorry to hear that you experienced our employees in Vejle as unfriendly – this is certainly not the level of service we want to offer our customers.
We would really like to understand more about your experience so we can follow up with the store and ensure it doesn’t happen again. If possible, you’re very welcome to write to us at kundeservice@jysk.com with a few more details about your visit.
Thank you for bringing this to our attention – your feedback helps us improve.
Wishing you a very good day.
// Anne – JYSK Customer Service
Reply from JYSK Danmark
Hi Norbert
Thank you so much for your great review!
We’re really happy to hear that you found our service fast and professional – and that you’re pleased with our products as well.
Wishing you a wonderful day!
// Anne – JYSK Customer Service
Great item and fast delivery
January 27, 2026
Reply from JYSK Danmark
Hej Angie
Thank you so much for your review!
We’re really happy to hear that you are pleased with the item and that the delivery was fast.
You are always welcome with us again.
Wishing you a great day.
// Anne – JYSK Customer Service
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