I’ve had a really positive experience shopping at JYSK Denmark. I bought quite a few items for my home, and I’m very satisfied with both the quality and the prices. The products were affordable, pract... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I used klick og hent, purely for speed, but even though I was notified the order was ready to collect, it was not and the only reason they received a four star was because the assistant went out into... See more
Company replied
Ordered on Friday, received the day after. Can't ask anything more than this. However, when I asked the physical shop they replied they could only get what I needed in, maybe, 2 weeks. At this point p... See more
Company replied
I have always found Jysk to be professional, helpful and quick to make right mistakes i.e the assembly tools were missing. I immediately received 10% as compensation and a new tool set was ordered, ar... See more
Company replied
Company details
Written by the company
JYSK har altid et godt tilbud til dig indenfor alt til boligen - gå på opdagelse i vores store sortiment og se alle de gode tilbud idag!
Om JYSK
Written by the company
Contact info
Sødalsparken 18, 8220, Brabrand, Denmark
- +45 70808190
- kundeservice@jysk.com
- www.jysk.dk
4.4
Excellent
46K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Product and ordering are very easy and…
Product and ordering are very easy and i liked it..the only thing is the Delivery ,its says that they will call 30 minutes before the delivery time but i didnt recieved any call instead just a message that they have left it to the pick up point as im not home,its kind of dissappointment because if they have called 30 minutes beforehand icould have been home by then....we have paid for the delivery but anyways whats done is done....
January 28, 2026
Reply from JYSK Danmark
Hi Jessily
Thank you very much for your review. I’m really happy to hear that you found the product and ordering process easy – but I’m truly sorry about the disappointment regarding the delivery.
When a delivery service promises to call 30 minutes before arrival, you should of course be able to rely on that. I completely understand your frustration, especially since you would have been able to be at home if the call had been made.
We will follow up with our delivery partner to understand why you did not receive the promised call. You have paid for home delivery, and the situation you describe is not the experience we want our customers to have.
If you would like us to look into your specific delivery, feel free to send us your order number – I’ll be happy to assist further.
Thank you again for your feedback, and for your understanding.
Wishing you a very good day.
// Anne – JYSK Customer Service
Reply from JYSK Danmark
Hi Ahmad,
Thank you so much for your review!
We're really happy to hear that you found your new mattress to be good value for money 🙌🛏️
We always aim to offer quality products at fair prices, so it means a lot that you had a positive experience 💙
Hope to see you again at JYSK!
// Annesofie – JYSK Customer Service
Its always great experience and trust…
Its always great experience and trust with Jysk
January 24, 2026
Reply from JYSK Danmark
Hi Rakesh
Thank you very much for your kind review!
We’re really happy to hear that you consistently have great experiences and trust in us 💙
Wishing you a nice day.
//Mette – JYSK Customer Service
Quick and efficient service
January 24, 2026
Reply from JYSK Danmark
Hej Alex
Thank you very much for your review 😊
We’re happy to hear that you experienced our service as quick and efficient.
Thank you for taking the time to share your feedback with us 🌟
I wish you a great day!
//Mette – JYSK customer service.
Best customer service
From the moment we walked into JYSK Denmark in Nørrebro, we were lucky enough to be helped by William, and I honestly can’t say enough good things about him.
William is the kind of person who instantly makes you feel welcome. He was incredibly gentle, patient, and attentive, taking the time to truly listen to what we were looking for instead of rushing us or treating us like just another customer. His calm and kind manner made the entire experience feel easy and pleasant, and it was clear that he genuinely cared about helping us make the right choices.
What really stood out was how knowledgeable and thoughtful he was. He explained everything clearly, offered helpful suggestions without ever being pushy, and went above and beyond to make sure we were happy. On top of that, he surprised us with a huge discount, which we were not expecting at all. It felt like a genuine gesture of goodwill rather than a sales tactic, and it made the experience even more memorable.
Customer service like this is rare. William didn’t just help us buy furniture, he created a positive, stress-free experience that made us leave the store smiling. His professionalism, kindness, and generosity truly represent the best of what customer service should be.
If you visit JYSK Denmark in Nørrebro, I sincerely hope you get the chance to be helped by William. He is an absolute asset to the store, and we will definitely be returning because of him. Thank you, William, for your exceptional service, it made a real difference to us.
January 24, 2026
Unprompted review
Reply from JYSK Danmark
Hi Christiane
Thank you very much for your wonderful and detailed review.
We are truly pleased to hear that your visit to JYSK Nørrebro was such a positive experience.
We are especially proud to read your kind words about William.
His welcoming attitude, professionalism, and genuine care for our customers are exactly what we strive to deliver every day, and we will of course make sure that your feedback is shared with him.
It means a great deal to us that you felt listened to and well supported throughout your visit, and that you left the store feeling happy and confident in your choices.
Thank you for taking the time to share your experience — we look forward to welcoming you back to JYSK again soon.😊
Have a nice day.
//Caroline JYSK Customer Service.
Dear Sirs
Dear Sirs, I bought a bed,and they gave me 4metal things for fixing it. But we can't fix it, then they said we need not to use it. Then I said we should return the metal back but the shop didn't accept it and we have to throw them as rubbish. So that's not so good, hope you can check and change it.
Shaohua Zhang
January 21, 2026
Reply from JYSK Danmark
Hi Shaohua
Thank you for your review and for taking the time to share your experience.
We are sorry to hear that the metal fittings caused confusion and that the solution you were given did not feel satisfactory, especially when you wished to return the unused parts.
This is certainly not the experience we aim to provide, and your feedback is important to us.
You are wished a good day.
//Mette – JYSK Customer Service.
Had to change previous review from five…
Had to change previous review from five stars to one. The store in Vanløse has hired some new employees that are rude and unpleasant.
January 22, 2026
Unprompted review
Reply from JYSK Danmark
Hi Dmitrij
Thank you for updating your review and for making us aware of your experience in our store in Vanløse.
We are very sorry to hear that you encountered behaviour that felt rude or unpleasant — that is absolutely not the service standard we want to deliver. All customers should feel welcome and respected when visiting us.
We would really appreciate the opportunity to look into this further and make sure it is addressed with the store. If you are willing, you’re very welcome to contact us at kundeservice@jysk.com with a few more details about your visit. It will help us follow up properly and ensure a better experience going forward.
Thank you again for taking the time to share your feedback.
Wishing you a good day.
// Anne – JYSK Customer Service
Jysk delivery service-updated
UPDATE 28-01.
After some writing back and forth with Customer service, all boxes are now in my possession and ready to be assembled. The lack of information on the missing box was still not explained- but I guess things can go wrong. In the end, Customer service tried to be helpful and that's what counts.
Original 21-01.
Purchased a bed, with delivery to door, because it wasn't on stock at the shop and the "delivery to shop" didn't work on the website. This costs an extra 350dkk of course. Then, it turns out a part of the bed i ordered, package 2/2 was not delivered. It would come a week later, as told by customer service.
The courier told me I was supposed to have been notified of the missing package, but I was not, not by mail or sms.
Customer service wasn't helping much besides telling me they were sorry.
This is only the delivery service and dealing with the issue- the bed will get a separate review later.
January 21, 2026
Reply from JYSK Danmark
Hi Joey
Thank you for taking the time to share your experience with us.
We are very sorry to hear about the issues with your delivery — both the missing package and the lack of notification. You should, of course, have been informed in advance if part of your order was delayed, and we fully understand how frustrating this situation has been.
It’s also disappointing to hear that you did not feel properly helped when contacting our customer service. Our aim is always to provide clear information and support until a solution is in place, and we apologise for not living up to that in this case.
We would very much like to look into your delivery and ensure that everything is now on track — including confirming the status of the missing package. If you are willing, please contact us at kundeservice@jysk.com with your order number, so we can assist you further.
Thank you again for letting us know.
Wishing you a good day.
// Anne – JYSK Customer Service
Holstebro location
The staff at the store in Holstebro have been fantastic in helping us create our new home in Danmark. All the staff are very kind, helpful and professional. Highly recommended.
January 20, 2026
Reply from JYSK Danmark
Hi Niklas,
Thank you so much for your wonderful review! 🌟
We’re delighted to hear that our team in Holstebro has been able to support you in creating your new home in Denmark.🏡
It means a lot to us that you found our staff kind, helpful, and professional. I’ll make sure your kind words are shared with the entire team — feedback like yours truly motivates us. 🙏😊
We’re grateful for your recommendation and look forward to welcoming you again at JYSK! 💙
// Annesofie - JYSK Customer Service
So much drama
They said on the site that the had the product available in a working day but left their warehouse a week later. It was in good condition though. I also asked for help because I needed home delivery and had payed for it and the delivery company couldn't help me and jysk couldn't make them help me either. Unpleasant experience overall.
December 10, 2025
Reply from JYSK Danmark
Hi Athanasios
Thank you for taking the time to share your experience with us.
I’m truly sorry to hear about the delays and the challenges you faced with the home delivery. When our website states that an item is available within a certain timeframe, it’s absolutely our intention to meet that — and I understand how frustrating it must have been when your order left our warehouse much later than expected.
I’m also sorry that you didn’t receive the help you needed from the delivery company, and that we were unable to resolve the situation for you. That is certainly not the experience we want our customers to have.
I’m glad to hear that the product arrived in good condition, but I fully understand that the overall process was disappointing. If you still need assistance or if there’s anything we can do to make things right, you’re very welcome to contact us directly — we’re here to help.
Wishing you a good day 🌼
// Anne – JYSK Customer Service
The product is very good in quality…
The product is very good in quality within a cheap rate and also I got delivery within a short period.
January 15, 2026
Reply from JYSK Danmark
Hej Papia
Thank you so much for your wonderful review!
We’re very happy to hear that you found the product to be of great quality at a good price — and that your delivery arrived quickly. That’s exactly the experience we want our customers to have.
If you ever need help with anything, we’re always here for you.
Wishing you a great day 🌼
// Anne – JYSK Customer Service
Great young staff
The young staff is generally very helpful and friendly and it’s always a good experience shopping at Jysk. I ordered many items in the shop at Amager Strand and Markus was great, very patient and professional and helped me to find everything that I needed.
January 6, 2026
Unprompted review
Reply from JYSK Danmark
Hi Diego
Thank you so much for your wonderful review!
We’re truly happy to hear that you always have a good experience when shopping at JYSK, and that our young staff is helpful and friendly. It’s especially great to hear that Markus at our Amager Strand store gave you patient, professional, and attentive service while helping you find everything you needed.
We’ll make sure your kind words are passed on — feedback like this means a lot to us and to the team.
Wishing you a continued great day.
// Anne – JYSK Customer Service
I am super satisfied with JYSK…
I am super satisfied with JYSK products, but very unhappy about GLS. I ordered a big mattress around 2 meters tall and more than 30kg, and I marked on my order very clear regarding only accept required location. But GLS ignore that delivery this super huge mattress to a parkshop which 2KM away not the closest one!!!!!!!For a single lady who is 50kg, it is a disaster!!!!!! I called GLS to coordinate and they only said sorry we cannot help more. wow. Unbelievable..........
January 4, 2026
Reply from JYSK Danmark
Hi Lei
Thank you for your review.
We are very happy to hear that you are satisfied with our products, but we are truly sorry for the inconvenience you experienced with the delivery. A large and heavy item like a mattress should of course be delivered in a way that is manageable for you, and we fully understand how difficult this situation must have been.
Even though the delivery was handled by GLS, we would still very much like to help you. If you contact our customer service directly with your order number, we will look into the case and see what we can do to support you and prevent this from happening again.
Thank you for taking the time to share your experience.
// Anne - JYSK Kundeservice
Top service and product
June 20, 2025
Reply from JYSK Danmark
Hi Martin.
Thank you for your review.
I’m glad to hear that you’ve had a good experience with us and that you’re satisfied with our products.😉
Have a nice day.
// Caroline JYSK Customer Service.
Reply from JYSK Danmark
Hej Stefan
Thank you so much for your review!
We’re really happy to hear that you experienced good service with us. We always aim to give our customers a positive and helpful experience, so your feedback means a lot.
If there’s anything else we can assist you with, you’re always welcome to reach out.
Wishing you a great day.
// Anne – JYSK Customer Service
It's was good and fast shopping…
It's was good and fast shopping experience, I had bit busy schedule then I just go on their official website and reserve my product, and when I arrive at the store my product was ready 😄 so it was good experience 😄
January 12, 2026
Reply from JYSK Danmark
Hi Bhupinder
Thank you so much for sharing your experience!
We’re really happy to hear that everything went smoothly, and that reserving your product online made things easier with your busy schedule 🙌
Great to know that your item was ready for pickup as soon as you arrived — that’s exactly the experience we want to deliver 😄✨
Thanks again for taking the time to leave a review!
//Thomas, JYSK Kundeservice
Reply from JYSK Danmark
Helen.
Thank you sharing with us.
We hope, that you are satisfied with your new products.
Have a nice day.
//Axel - JYSK customer service
Reply from JYSK Danmark
Hej Amin
Tusind tak for din fine anmeldelse!
Det betyder meget for os, at du har haft en god oplevelse med vores service 😊
Du ønskes en dejlig dag.
//Mette - JYSK kundeservice.
Good furniture, bad delivery service
The bed is great but the delivery man dropped it in the street and refused to help me move it to my apartment in the 1st floor
January 9, 2026
Reply from JYSK Danmark
Hi Isabel,
We’re glad to hear that you are happy with your bed and its quality😊
At the same time, we are very sorry to hear about the delivery experience. This is definitely not the standard we aim to provide, and we understand how frustrating it must have been that assistance wasn’t offered as expected😔
We really appreciate your feedback – it helps us improve our delivery service in the future💙
//Huyen - JYSK Customer Service
Reply from JYSK Danmark
Hej Mohamed
Tak for din feedback 🌟
Vi er glade for, at du er tilfreds med kvaliteten.
Det er lige præcis det, vi stræber efter!
Du ønskes en dejlig dag.
//Mette - JYSK kundeservice.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.