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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people expressed dissatisfaction with the company's staff and customer service, citing concerns regarding the owner's conduct, particularly on social media. Customers frequently mentioned issues related to the owner's interactions with individuals who provided criticism or negative feedback. Some people also felt that the products were of poor quality, with some suggesting they were white-labeled or drop-shipped goods from other brands, leading to disappointment with performance and color payoff. Conversely, a small portion of people were satisfied with the products, finding them to be of good quality, well-packaged, and effective.

What people talk about most

Product

Customers had ambiguous experiences with product. While some reviewers were impressed with the quality,... See more

Quality

Clients share ambiguous opinions on quality. While some consumers express satisfaction, praising products... See more

Customer service

Consumers find customer service to be negative, with many reviewers reporting terrible and unprofessional... See more

Social media

People report negative experiences with social media. Many reviewers express disappointment and frustration... See more

Based on these reviews

Rated 2 out of 5 stars

I bought products last year and had really forgotten about it but have now been prompted to write this review due to the brands recent actions. The two single eyeshadows I bought arrived. Ho... See more

Rated 1 out of 5 stars

Calling people “fatty” and telling them to “sort your scabby skin out” when they offer valid criticism and then thinking you won’t get caught because the influencer only had 1000 followers is abhorren... See more

Rated 1 out of 5 stars

Horrible response from the owners “dad” about how the owner Gemma decided to send hateful messages to someone for leaving a bad review. Ella deserves a public apology from the owner via video on so... See more

Rated 1 out of 5 stars

Regarding the “Witch hunt” Is it really a witch-hunt when the owner begged for positive reviews when she clearly did not deserve them? Then when being advised that it’s shady to do that she proceede... See more


Company details

  1. Beauty Product Supplier
  2. Beauty Supply Store
  3. Cosmetics Industry
  4. Cosmetics Store

Written by the company

Highly pigmented eye-shadow for every occasion, from super sparkly duo-chrome's to chrome, metallic , multichrome and stunning fine glitter dust. We are an indie brand & all of our products are cruelty free, with many of our products also vegan.


Contact info

1.8

Poor

TrustScore 2 out of 5

237 reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Love love love

Ive received so many lovely cosmetics from this store, the pigmentation in the eyeshadows and glitters is amazing. Repeat customer always!!

July 31, 2025
Unprompted review
Rated 1 out of 5 stars

Placed an order two weeks ago and still…

Placed an order two weeks ago and still not dispatched. No response from customer service despite emailing them twice and contacting via social media. Really disappointed as it wasn't cheap. Cannot contact the company. Shocking service. Still waiting for my order...

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

You have got to try this brand it's magic!

You need to try this stunning makeup brand! I have worked with a lot of different makeup and the quality and texture of these eyeshadows and lipglosses are amazing. The colours are standout beautiful. I always get compliments when I am wearing Kaimacosmetics. The delivery is so quick and easy.
You can tell this stunning independent brand puts everything into their makeup ideas.
Even the packaging is so sleek and elegant.
Im IN love with this brand! Go try! ❤️

April 23, 2025
Unprompted review
Rated 5 out of 5 stars

Kaima Cosmetics is on another level to…

Kaima Cosmetics is on another level to the other companies my wife has previously ordered from. The products are stunning and my wife gets constantly asked ‘where did you get that eyeshadow?’
For someone who suffers from Anxiety to make her feel good about herself Kaima certainly ticks all the boxes.
Totally recommend this company, Customer service is also first class, and yes, sometimes you might have to wait for a while if you have something on pre order, but it’s certainly worth it.

April 14, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered some products from Kaima…

I ordered some products from Kaima Cosmetics on March 12th. They were all available according the notification. It is 1 month gone but both of my orders (one was for more than 100€) are still "awaiting the fulfillment" and I got no other messages from the customer service. Very disappointed and will never order from this company again.

April 11, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a glitter

I ordered a glitter. I did not receive the parcel even after 30days. I have the tracking number as well. Customer care first said they can raise Investigation only after 28 days and now they say just wait for it. Neither they are trying to investigate nor delivering the package.
I will definitely recommend to NOT buy any product from Kaima.

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely insane eye shadow!

Absolutely insane eye shadow!
Struggle to find cruelty free that is glittery enough without being sticky or leaves excess glitter but this stuff OH MY .. definitely my go to make up 🫶

February 6, 2024
Unprompted review
Rated 5 out of 5 stars

Shipping was really fast

Shipping was really fast! I ordered on the Wednesday at 3pm and it was with me the next day at 12pm 👀🔥 wasn’t sure what to expect as it was my first purchase from kaima and I’m very impressed. Spoke to the lovely team by email and they responded within 30 minutes which is great for a small company. Would absolutely recommend in a heartbeat 💓

January 8, 2024
Unprompted review
Rated 1 out of 5 stars

I was so excited to order the pressed …

I was so excited to order the pressed duo chrome powder. When I got it, I tried using it and there was a lot of fall out, I could barely get the color to show on my skin and the product was not what it was advertised to be. I tried emailing Kaima cosmetics for some tips and have not received a reply. I was very disappointed as I heard a lot of good things about this brand

January 27, 2024
Unprompted review
Rated 5 out of 5 stars

I’m still shocked

I usually don’t order thing I see on instagram, because it’s most of the time, false advertising. So if I can be honest, when I placed my order, I was ready to be disappointed (and even thought I would never receive it) 😂.

But oh man was I wrong! Not only the shipping was fast, even at this time of the year (with Christmas incoming and Black Friday sale that just happened, you guys shipped my package 2h after I placed my order, and received it within a week, even tough I live across the globe)
But the quality is 🤯.
I’m use to Pat Mgcrath palettes because they are so pigmented and buttery, but yours are next to it at the very top!
The glitter is all the way through, not only a thin layer in top! 👏🏼
Will definitely order more soon!

Congratulations on your amazing product!
Keep up the good work

December 5, 2023
Unprompted review
Rated 5 out of 5 stars

First order; definitely not the last!

I placed my first order. Unfortunately, my package arrived open, and missing four (of seven) items. I emailed, and didn't hear anything for over a week - and that's when I saw (on Instagram) they had been on holiday (and subsequently arrived home.) I commented on one of the newer posts, and they replied straight away. I emailed again and my order was rectified so quickly. I just received the rest of my order.

Thank you Kaima. Can't wait to shop with you again.

August 3, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service, beautiful products

My first experience of shopping with Kaima Cosmetics and it won't be my last! Very quick delivery, products are stunning quality and unlike some online companies they products are exactly like the photos and videos on the website. (The Multichrome pressed shadow is to die for, the pigment is deep and you only need one application to achieve the look in the photos) One of my eyeshadows was damaged (presuming in transit even though they are well packaged) and Sam responded to my email in only a few hours with a solution, replacing the product, which arrived in 2 days. Can't recommend this company enough.

July 10, 2023
Unprompted review
Rated 5 out of 5 stars

I can not say enough good things about…

I can not say enough good things about this company. First of all, some of the most amazing products i ahve even gotten my hands on, second, A+++ customer service! I ordered like 7 or 8 items from their website and when i got my package i was missing one item. I expected to get a bunch of back and forth trying to make them see i was, in fact, missing an item but that was not the case at all. They replied to my email with in minutes and immediately shipped out a replacement product. They were kind and had concern for my missing product and got right on it for me, what a breath of fresh air. Everything i recieved was so good, not one dud. After swatching everything, i was loathe to wash it off, the shifts! I will be a long time customer of Kaima!

April 19, 2023
Unprompted review

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