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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the customer service, describing it as rude, unprofessional, and lacking. Reviewers frequently mentioned issues with the staff's behavior, particularly the owner's conduct on social media, which was perceived as unprofessional and led to negative customer interactions. This led to a strong negative sentiment regarding the company's social media presence. While some customers found the products to be of good quality and visually appealing, others felt they underperformed compared to other brands, with some suggesting they were white-labeled goods. There was also mixed feedback on product quality, with some finding certain items to be flaky or not as pigmented as expected, while others praised the vibrancy and sparkle of their purchases.

What people talk about most

Product

Customers had ambiguous experiences with product. While some reviewers praised specific items like the... See more

Quality

Clients share ambiguous opinions on quality. Many customers express disappointment, describing products as... See more

Customer service

Consumers find customer service to be negative, with many reviewers reporting terrible and unprofessional... See more

Based on these reviews

Rated 2 out of 5 stars

I bought products last year and had really forgotten about it but have now been prompted to write this review due to the brands recent actions. The two single eyeshadows I bought arrived. Ho... See more

Rated 1 out of 5 stars

Calling people “fatty” and telling them to “sort your scabby skin out” when they offer valid criticism and then thinking you won’t get caught because the influencer only had 1000 followers is abhorren... See more

Rated 1 out of 5 stars

Horrible response from the owners “dad” about how the owner Gemma decided to send hateful messages to someone for leaving a bad review. Ella deserves a public apology from the owner via video on so... See more

Rated 1 out of 5 stars

Regarding the “Witch hunt” Is it really a witch-hunt when the owner begged for positive reviews when she clearly did not deserve them? Then when being advised that it’s shady to do that she proceede... See more


Company details

  1. Beauty Product Supplier
  2. Beauty Supply Store
  3. Cosmetics Industry
  4. Cosmetics Store

Written by the company

Highly pigmented eye-shadow for every occasion, from super sparkly duo-chrome's to chrome, metallic , multichrome and stunning fine glitter dust. We are an indie brand & all of our products are cruelty free, with many of our products also vegan.


Contact info

1.8

Poor

TrustScore 2 out of 5

237 reviews

5-star
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1-star

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Rated 3 out of 5 stars

Ordered a few bits in May..

Ordered a few bits in May. The diamond pearl pressed pigment in silver slay is lovely! And the luminescent silk pressed pigment in bewitched is good too. But I wasn't so impressed with the pressed duochrome foil eyeshadow. The shade rainbow jewels was disappointing and not very visible. The shade fallen angel was better but still not great.
For the price I would order elsewhere unfortunately.

May 29, 2025
Unprompted review
Rated 1 out of 5 stars

Don't waste your money!

Awful customer service and products are not as advertised.
I can name so many different brands/products that are much better and worth your time and money.

September 10, 2025
Unprompted review
Rated 1 out of 5 stars

Product flaky/lots of product fallout

My original review was deleted, for some reason! I purchased a chrome eyeshadow palette earier in the year, and the product looked good on first glance. But on application it was flaky, creased quickly despite using my usual eyeshadow primer.
Not worth the cost at all, and top that off, I then saw the contraversy surrounding the owner.

Insulting someone's looks because you didn't agree with their opinion/review is awful - totally disingenuous as a brand. Calling people fat and making fun of their skin, especially as a makeup brand, is the lowest of the low.

May 1, 2025
Unprompted review
Rated 1 out of 5 stars

Horrifying

This fatty won't be buying their products ever again. Used to love their eyeshadow pallets, but after seeing how they treat people like me, hard pass.

August 15, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible conduct by a brand

Terrible conduct by a brand . body shaming a customer ! Should not be allowed to trade. Also it’s just rebranded Ali express rubbish
My go to for the best pigments are Give me Glow, House of Glitter & W7 never disappoints

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Super

Im a returning customer since 2021. I LOVE Kaimas products for their super quality. I've never ever been disappointed with my purchases.

September 2, 2025
Unprompted review
Rated 1 out of 5 stars

I unfortunately purchased a few…

I unfortunately purchased a few products before finding out how the owner behaves. I wish I’d have saved my money on several levels. The products were far inferior to what had been hyped. The colour payoff was boring at best. Don’t waste your money!

September 8, 2025
Unprompted review
Rated 1 out of 5 stars

Subpar products

Subpar products from an owner who doesn’t know how to keep things professional. I guess once a bully always a bully.

September 1, 2025
Unprompted review
Rated 1 out of 5 stars

This company is horrible

This company is horrible. They treat people poorly. Their behaviour is disgusting they dont care. If they dont care about you they dont care what their products do either. I wouldn't trust their products on my face with the attitude they have

September 24, 2025
Unprompted review
Rated 1 out of 5 stars

Big NO!!

Fatshaming and bullying customers is not a great look. Will never buy from this brand again!

September 22, 2025
Unprompted review
Rated 1 out of 5 stars

Awful brand

Awful brand

Don’t ever buy from them
never pay to support a brand that abuses people online

September 20, 2025
Unprompted review

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