Kelly Eyecare Reviews 

282
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, patience, and polite attitude during comprehensive eye examinations. Reviewers note that the team takes the necessary time to ensure every visitor feels completely at ease and well-informed. Consumers are also consistently impressed by the exceptionally wide selection of modern frames and the professional care provided. People deeply appreciate the thorough explanations given during clinical appointments, making every single visit reassuring, comfortable, and highly professional. Visitors consistently highlight the warm welcoming atmosphere, expert guidance, and outstanding service delivered on site.

What people talk about most

Staff

Consumers find staff to be positive, highlighting a friendly, professional, and welcoming team that... See more

Service

Customers had positive experiences with service, often highlighting the friendly, professional, and efficient... See more

Product

Users describe satisfaction with the product, highlighting a fabulous and wide selection of frames to suit... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a friendly and... See more

Customer service

Clients share positive opinions on customer service, highlighting brilliant and excellent care from all... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using the Ringwood branch for several years and have always received a high level of service and care. Always a smile from reception upon arrival and seen on time. Always check my glasses... See more

Rated 5 out of 5 stars

Refreshingly impressed, a highly efficient team in Brockenhurst. 13 years have passed since laser eye surgery, my first visit to an optician since then. Michelle explained everything thoroughly & Soph... See more

Rated 5 out of 5 stars

My glasses are perfect. But I would really like to thank Kelly Eyecare for the care and respect they show my husband who has unfortunately lost his sight,he knows he cannot regain it but he feels com... See more

Rated 5 out of 5 stars

Have been a customer of Kelly Eyecare Brockenhurst for many years. Always received thoroughly professional and competent service. Staff over the years have all been polite and knowledgeable. With a co... See more


Company details

  1. Optician

Written by the company

Here at Kelly Eyecare, we have everything you need to take the best care of your eyes. When you choose us, you are choosing an independent local practice with over 30 years of experience in delivering first class optometry. Whether you need a full eye test, impartial advice, or a choice of the latest eyewear, we are here for you. Plus, our state-of-the-art eye examination facilities and great-value promotions mean you get both high quality and competitive prices. That is why our customers come back year after year.


Contact info

4.9

Excellent

TrustScore 5 out of 5

282 reviews

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4.9

All reviews

(282)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Vision Style Service

Vision Style Service - the whole team at Winton branch really do ensure that these watch words are met. No question the customer is impressed and delighted and feels valued. Thank you in particular to Stephanie, Andy, Shona and Gemma

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Have been attending Kelly Eyecare in Ringwood for many years and, as always, the staff are friendly and welcoming, professional, knowledgeable and helpful, with no hard selling when it comes to selecting frames. The eye test is thorough and everything was explained and I was made to feel comfortable. Nothing was too much trouble for the Dispensing Opticians and the Receptionists are always friendly. Would fully recommend Kelly Eyecare.

March 8, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely staff

Lovely staff, kind, reassuring and professional.
Great experience for my son who was worried about his sight, couldn’t ask for nicer people to help us .

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Very good experience at Ringwood…

Very good experience at Ringwood branch. Receptionist and lady who adjusted my glasses were very helpful.
Eye test was carried out by Gareth Watson who was prepared to listen to my description of symptoms, and was extremely thorough in his testing. He also summed up the results and a plan of action in a succinct and comprehensible way, which instilled confidence. Would highly recommend.

March 6, 2025
Unprompted review
Rated 5 out of 5 stars

A professional and courteous service

I had an eye test with Michelle. She explained the tests and the results in layman’s terms, so I left with a clear understanding of how healthy my eyes are. Michelle was very professional and courteous. During the same visit, my spectacles were adjusted by Tracey. Tracey was also very professional and courteous. The lady at the reception desk was very welcoming. Visiting Kelly Eyecare is a very pleasant experience.

March 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I have been attending Kelly Eye Care in Winton for many years and have every confidence in them. They are very professional and friendly too, I always feel at ease. Eye test is very thorough and I take advantage of the eye scan. I appreciate being talked through the results. Any issues arising are dealt with. Never had any problems with prescribed verifocal lenses and there is a good choice of frames. Highly recommend Kelly Eye Care for a professional caring service.

March 3, 2025
Unprompted review
Rated 5 out of 5 stars

Very professional and friendly .

Very friendly and professional people.
Helpful and patient during the course of reviewing options for a pair of varifocal glasses.
I hadn’t appreciated that there is a 30 day period during which you can ensure your chosen option works for you.
My wife has been a regular customer form many years.

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly and listened.

First time using Kelly’s for an annual eye test and was very impressed. Friendly and actually felt listened to rather than just being another person on the conveyor belt that you can get with the larger opticians. Will be using them from now on.

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent all round

Friendly and helpful reception staff and thorough, professional assessment by optician. I have used Kelly’s for 15 years and they have been faultless - highly recommended.

February 22, 2025
Unprompted review
Rated 5 out of 5 stars

annual eye test

Had my annual eye test and received the usual high standard from Kelly eyecare from a friendly greeting at reception and prompt appointment time and a service on my existing glasses. First class all around.

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

Second to None Care

Even though surrounded by Optician options in London, I always go to Kelly Eye Care on the South Coast in Brockenhurst. The entire team are incredibly friendly and professional and a pleasure to visit. Michele Koss' care, knowledge and attention to detail with regards to general eye tests and eye health, Field Vision tests and OCT scans is outstanding. Thank you Kelly Eye Care.

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

Cliff Blake

Hi, I had very professional, informative and comprehensive eye test and looking forward to picking up my new reading glasses

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Very thorough

Very thorough, knowledgeable examination with clear feedback afterwards.
The staff at Kelly Eye Care are always welcoming and friendly.

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

High-quality service

Polite, timely, technically efficient, relevant suggestions made, questions answered, satisfactory result. Have used this service for many years and will continue to do so.

November 12, 2024
Unprompted review

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