Kelly Eyecare Reviews 

282
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, patience, and polite attitude during comprehensive eye examinations. Reviewers note that the team takes the necessary time to ensure every visitor feels completely at ease and well-informed. Consumers are also consistently impressed by the exceptionally wide selection of modern frames and the professional care provided. People deeply appreciate the thorough explanations given during clinical appointments, making every single visit reassuring, comfortable, and highly professional. Visitors consistently highlight the warm welcoming atmosphere, expert guidance, and outstanding service delivered on site.

What people talk about most

Staff

Consumers find staff to be positive, highlighting a friendly, professional, and welcoming team that... See more

Service

Customers had positive experiences with service, often highlighting the friendly, professional, and efficient... See more

Product

Users describe satisfaction with the product, highlighting a fabulous and wide selection of frames to suit... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a friendly and... See more

Customer service

Clients share positive opinions on customer service, highlighting brilliant and excellent care from all... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using the Ringwood branch for several years and have always received a high level of service and care. Always a smile from reception upon arrival and seen on time. Always check my glasses... See more

Rated 5 out of 5 stars

Refreshingly impressed, a highly efficient team in Brockenhurst. 13 years have passed since laser eye surgery, my first visit to an optician since then. Michelle explained everything thoroughly & Soph... See more

Rated 5 out of 5 stars

My glasses are perfect. But I would really like to thank Kelly Eyecare for the care and respect they show my husband who has unfortunately lost his sight,he knows he cannot regain it but he feels com... See more

Rated 5 out of 5 stars

Have been a customer of Kelly Eyecare Brockenhurst for many years. Always received thoroughly professional and competent service. Staff over the years have all been polite and knowledgeable. With a co... See more


Company details

  1. Optician

Written by the company

Here at Kelly Eyecare, we have everything you need to take the best care of your eyes. When you choose us, you are choosing an independent local practice with over 30 years of experience in delivering first class optometry. Whether you need a full eye test, impartial advice, or a choice of the latest eyewear, we are here for you. Plus, our state-of-the-art eye examination facilities and great-value promotions mean you get both high quality and competitive prices. That is why our customers come back year after year.


Contact info

4.9

Excellent

TrustScore 5 out of 5

282 reviews

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4.9

All reviews

(282)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I always enjoy visiting Kelly's

I always enjoy visiting Kelly's as have had excellent customer service over the years..I feel very confident about the professional eye testing as I never feel rushed when deciding A or B or A or B! Choosing frames is never easy but I welcome the totally reliable and honest advice of all the staff and so paying for new glasses never upsets me!!!!

October 29, 2024
Unprompted review
Rated 5 out of 5 stars

Excelent professional service

As ever, attentive, friendly professional service. I come away froim my appointments knowing that I've had the best eye care possible and would recommend Kelly Eyecare without hesitation.

October 21, 2024
Unprompted review
Rated 5 out of 5 stars

Easy appointment & visit

I recently received a letter reminding me of my annual eye test with Kelly's.
I telephoned Kelly Eyecare and made an appointment and also arranged for an OCT scan. This was all handled effortlessly over the phone.
The visit to the opticians went like clockwork. All very polite and thorough. Many thanks to everyone involved in my visit to Kelly Eyecare

October 17, 2024
Unprompted review
Rated 5 out of 5 stars

A great experience at Kellys again

A great experience at Kellys again, have been coming to them for years. You know you will get a good eye test and great service choosing and fitting your new glasses. A very helpful happy shop, nothing is too much trouble. Well done Andy and team.

October 18, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Opticians

My wife and I have been using Kelly Eyecare for many years now. We have always found them extremely helpful, efficient, pleasant and totally professional. We will continue to use them.

October 12, 2024
Unprompted review
Rated 5 out of 5 stars

Eye test and advice

This was an initial visit after getting conflicting advice from my previous optician. It required an eye test plus a third opinion on the conflicting advice. The checks were extensive and all points were covered to my satisfaction

September 30, 2024
Unprompted review
Rated 5 out of 5 stars

Most comprehensive eye test.

Definitely the most comprehensive eye test I have ever had.
Louise put me at my ease. She also gave me some welcome news, that my eyesight level make me legal to drive without the aid of glasses.
I would thoroughly recommend Kelly Eyecare

September 11, 2024
Unprompted review
Rated 5 out of 5 stars

A Very Good Opticians

Kelly’s take great care to ensure you get a good choice of glasses & once chosen that they fit properly. Nothing is too much trouble and they are very helpful.

August 10, 2024
Unprompted review
Rated 5 out of 5 stars

Superb speedy service

I had to have a pair of distance glasses for driving before being referred for cataract surgery. Steph was wonderful, helping me choose a not-too-expensive frame and giving me advice. To my amazement, I had a phone message 3 days later to say my glasses were ready, and so were my sister’s! Winton branch has always been special - Gemma was incredibly helpful regarding my referral letter and fitting my glasses etc. It’s always a pleasure to see her, Steph, and the rest of the super team. Thank you.

July 27, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly, brilliant service

I had my eyes tested at another optician but they didn’t have the glasses I wanted. I went to Kelly’s in Winton to see if they supplied the glasses I wanted. yes they did. I was over the moon when they made the glasses up to the prescription I gave them. Unfortunately, I couldn’t see through them. Unsure who to go to, I popped into Kelly’s and explained the issue I was having. They gave me a a brief eye check and explained the prescription was slightly wrong. They amended the lenses and a week later, after receiving them back, I am very happy with my new glasses. This was all at no extra charge. Very happy with the service and will advise anyone who will listen to go there.

June 24, 2024
Unprompted review

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