Kelly Eyecare Reviews 

282
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, patience, and polite attitude during comprehensive eye examinations. Reviewers note that the team takes the necessary time to ensure every visitor feels completely at ease and well-informed. Consumers are also consistently impressed by the exceptionally wide selection of modern frames and the professional care provided. People deeply appreciate the thorough explanations given during clinical appointments, making every single visit reassuring, comfortable, and highly professional. Visitors consistently highlight the warm welcoming atmosphere, expert guidance, and outstanding service delivered on site.

What people talk about most

Staff

Consumers find staff to be positive, highlighting a friendly, professional, and welcoming team that... See more

Service

Customers had positive experiences with service, often highlighting the friendly, professional, and efficient... See more

Product

Users describe satisfaction with the product, highlighting a fabulous and wide selection of frames to suit... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a friendly and... See more

Customer service

Clients share positive opinions on customer service, highlighting brilliant and excellent care from all... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using the Ringwood branch for several years and have always received a high level of service and care. Always a smile from reception upon arrival and seen on time. Always check my glasses... See more

Rated 5 out of 5 stars

Refreshingly impressed, a highly efficient team in Brockenhurst. 13 years have passed since laser eye surgery, my first visit to an optician since then. Michelle explained everything thoroughly & Soph... See more

Rated 5 out of 5 stars

My glasses are perfect. But I would really like to thank Kelly Eyecare for the care and respect they show my husband who has unfortunately lost his sight,he knows he cannot regain it but he feels com... See more

Rated 5 out of 5 stars

Have been a customer of Kelly Eyecare Brockenhurst for many years. Always received thoroughly professional and competent service. Staff over the years have all been polite and knowledgeable. With a co... See more


Company details

  1. Optician

Written by the company

Here at Kelly Eyecare, we have everything you need to take the best care of your eyes. When you choose us, you are choosing an independent local practice with over 30 years of experience in delivering first class optometry. Whether you need a full eye test, impartial advice, or a choice of the latest eyewear, we are here for you. Plus, our state-of-the-art eye examination facilities and great-value promotions mean you get both high quality and competitive prices. That is why our customers come back year after year.


Contact info

4.9

Excellent

TrustScore 5 out of 5

282 reviews

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4.9

All reviews

(282)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Another superb visit / seriously worth…

Another superb visit / seriously worth paying a little bit extra and going here as they will sort your eyes out. Friendly staff, well managed, tailor made service with superb optician. I saw Christine who is superb and I hope she carries on as I really trust her. Range of glasses is great and they will help select and fit them to a very high standard.

July 20, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

An excellent service. Very patient and helpful staff.
Very happy with my spectacles.

July 6, 2024
Unprompted review
Rated 5 out of 5 stars

Simply the best

Kelly Eye in Brockenhurst has it all great staff helpful in every way great selection of frames. The optometrists on duty are very good in explaining procedures etc. Very patient too.

June 18, 2024
Unprompted review
Rated 5 out of 5 stars

You are SPECTACULAR

Kelly‘s eyecare Ringwood have done a great job on supplying me with New glasses.

I opted for the varifocal with transition lenses. There is a good choice of frames of sizes and prices.
They have a promise to ensure they will exchange or sort the lenses if I am not happy with them.
So far I am very happy with them.
I have just driven 130 miles having put them on.
They are efficient with ordering and me receiving the glasses, which took 7days.
The staff are very welcoming and reassuring choosing products. They take time and are thoughtful about the manner in which they approach this.
I can highly recommend this company.

May 28, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service! This is why I keep coming back!

As always, the customer service at the Ringwood branch is excellent. I had a very thorough and informative eye/contact lens check up with Gareth. Always feel so well supported and informed by him. I feel I’m in very good hands. Then the lovely Tee helped me to choose new frames for my glasses. She was very patient & knowledgeable and gave me excellent advice. I’m so pleased with my new glasses— the first pair I’ve EVER really liked.

March 28, 2024
Unprompted review
Rated 5 out of 5 stars

Have been using Kelly’s in winton for…

Have been using Kelly’s in winton for many years and my parents also used them
We have all ways received 1st class service and Barbara always makes us most welcome
A very professional business that we will continue to use

April 4, 2024
Unprompted review
Rated 5 out of 5 stars

Very satisfied customer

I have been a customer of the Brockenhurst branch for many years, the staff are always helpful in every way.
The arm of my most recent glasses broke a few weeks ago and the branch submitted a warranty claim resulting in a complete replacement which was a most pleasant surprise. Following a hiccup with their supplier, I was generously compensated with their usual outstanding customer service. Needless to say I would not consider going anywhere else. Thank you to all the staff who are experienced and so helpful when giving advice on suitable frames.

March 21, 2024
Unprompted review
Rated 5 out of 5 stars

10+ years of top service.

We have been using Kelly Eye Care, Winton for over 10 years, for our families glasses. It is very unusual to see the same staff year after year but you do at this branch. Barbara on the desk is always friendly and helpful. The gentleman who assists with fitting the frames is knowledgeable but not at all pushy. They have assisted with my son’s damaged frames many times. We wouldn’t go anywhere else.

March 18, 2024
Unprompted review
Rated 5 out of 5 stars

An amazing team

An amazing team. So thorough and attentive at all times.
Always go the extra mile.

February 12, 2024
Unprompted review
Kelly Eyecare logo

Reply from Kelly Eyecare

Thank you so much for taking the time to leave us a review, we really appreciate it! Kind regards, April

Rated 5 out of 5 stars

Always the most excellent of service!

Always the most excellent of service!
Debbie and the team are most welcoming, professional and cheerily helpful in providing first class eye care.
I have been a customer for a number of years and associated new prescriptions and greatly value their expertise and the best selection of quality frames in the locality.
Always a pleasure to get my eyes fixed!!!
Happy days!

February 12, 2024
Unprompted review
Kelly Eyecare logo

Reply from Kelly Eyecare

Good Morning Mr Brook

Thank you so much for your kind review, it's always a pleasure to see you!

Kindest regards
Debbie Gregory

Rated 5 out of 5 stars

Excellent Service at Kelly Eyecare Brockenhurst

I received excellent service from very knowledgeable staff at Kelly Eyecare Brockenhurst.

I highly recommend this company to anyone requiring a new pair of glasses or a very detailed and comprehensive eye test.

February 6, 2024
Unprompted review
Kelly Eyecare logo

Reply from Kelly Eyecare

Thank you so much for taking the time to leave us a review, we really appreciate it!
Kind regards, April.

Rated 5 out of 5 stars

Very in-depth eye exam very pleased…

Very in-depth eye exam very pleased with the attention to detail which was explained to me in terms that I understood. Thank you, very Happy five stars

February 3, 2024
Unprompted review
Kelly Eyecare logo

Reply from Kelly Eyecare

Thank you so much for taking the time to leave us a review, we really appreciate it! Kind regards, Debbie

Rated 5 out of 5 stars

Top notch professional eyecare Team

Michele is a great Optomerist. Very professional, thorough and friendly whilst explaining every step of her work in a clear and understandable way. The rest of the Team at Brockenhurst are also excellent, very customer focused and great aftercare service. Perfect place to go to for eyecare. I’ve been to several different opticians in the Lymington area over the years. In my opinion, this is the best.

January 19, 2024
Unprompted review
Kelly Eyecare logo

Reply from Kelly Eyecare

Thank you so much for taking the time to leave us a review! We really appreciate it, and I will pass your comments to Michele as well. Kind regards, Emma

Rated 5 out of 5 stars

Staff always friendly and helpful and…professional.

Staff always friendly and helpful and Mrs Koss examines ones eyes in a very professional and thorough way .She also explains any changes to prescription very succinctly .Since my cataract operation 2 yrs or so ago she has helped a great deal....

January 18, 2024
Unprompted review
Kelly Eyecare logo

Reply from Kelly Eyecare

Hi Warren, thank you for your kind review! We're thrilled to hear that you find our staff friendly and helpful. Mrs. Koss appreciates your feedback and is glad to know her professional and thorough eye examinations, along with clear explanations of prescription changes, have been beneficial to you since your cataract operation. Kind regards, April

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