Having applied for a free Kettler wood protection I hadn’t attached the proof of purchase correctly. Donna from customer services emailed me back by return to ask for it to be resent, which I did and... See more
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Review summary
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Outstanding customer service from Kettler. I accidentally broke a small outdoor glass table top. I emailed Kettler to see if I could replace it. They don’t usually sell replacement table tops but whe... See more
Company replied
Bought sofa set last year which I love - it looks fabulous in my garden and is super comfy. Sadly, just a few weeks ago, a mouse decided to nibble at the cushions overnight leaving holes in the fabric... See more
First off may I say that I was very impressed with the quality of my patio chairs, Forest Green Cloud. Very spacious and comfortable. They did unfortunately arrive with incorrect fittings . Altho... See more
Company replied
Company details
Written by the company
Specialists in excellent, quality garden furniture, home fitness equipment & table tennis tables.
Contact info
Moons Moat Road, B98 9HL, Redditch, United Kingdom
- 01527501901
- dean.n@kettler.co.uk
- www.kettler.co.uk
4.0
Great
725 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 42% of negative reviews
Typically replies within 1 week
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Great Service
I made a random enquiry through the general enquires email with regard to getting replacements nuts & bolts for a 6 year old table, I thought it might be a long shot to get sorted, but I have to say Niki Hill was prompt & professional and fully resolved my enquiry with minimum fuss which I find very usual in these days, no bot, no outsourced contact centre just a well trained and informed team. Thank you
September 22, 2025
Unprompted review
Reply from Kettler GB
Thank you so much for your wonderful feedback. We’re delighted to hear that Niki was able to help you so promptly and professionally with your enquiry – especially for a product you’ve had for six years. We pride ourselves on offering a personal service with knowledgeable staff, so it’s great to know this came through in your experience.
I’ll be sure to share your kind words with Niki and the team – they’ll be thrilled to hear them.
READ BEFORE YOU BY LA MODE SET!
READ BEFORE YOU BY LA MODE SET!
I bought the la mode Garden set- which Looked lovely and was very comfortable. We were impressed by the comfortable thick cushions, the aesthetic design & quality of the covers we bought to go with it.
The coffee table had a glass top. it has very small toy sized suction pads which i assumed were to secure the glass top. There were no corner fixings or edge that may at least support the top, which is why i naturally made that assumption.
anyway unsurprisingly after a small knock by a dog that walked past the table the glass fell off and shattered. I was very saddened but felt assured this was likely a fault in this product design and that a company such as Kettler may appreciate feedback and assist with replacement (given only 30 days of 100 days warranty)
Unfortunately, Kettler's response was shocking in my opinion. I have confirmed it before writing a review.
They tell me the suction pads are only to elevate the glass off the rattan table top and not to support or affix the glass in any way!
they do not have spare glass to sell me and I should see a Glassier.
So if you would like to by a table with glass that is NOT secure and can not withstand the smallest of knocks to the side of the table before rendering your table utterly useless - and if you deem that & the shocking customer service to be appropriate from a "luxury brand". Quite possibly what i would have expected if I had purchased from B&M
-then Kettler are the brand for you.
I am somewhat perturbed as I had hoped to buy the dining set to match next year, not a chance now - so I thought i best warn you
September 22, 2025
Unprompted review
Reply from Kettler GB
Thank you for your review. We are very sorry to hear about the damage to your coffee table and appreciate how frustrating this situation must be.
As you confirmed in your emails to our team, the breakage occurred when your brother's large dog knocked into the table. While we do sympathise, this type of accidental damage cannot be considered a manufacturing fault and is therefore not covered by warranty. The suction pads beneath the glass are designed only to provide a small cushion and elevation between the glass and the frame, rather than to secure the glass in place. This is standard across many outdoor glass-top tables, where the weight of the glass keeps it in position.
Unfortunately, we are unable to provide a replacement glass top. Not only are we unable to transport single pieces of glass safely, but this particular table has sold out for the season and we are no longer holding stock. In cases such as this, the best option is to contact a local glazier, who will be able to cut a new top to the correct size.
We are pleased to hear that you have enjoyed the look and comfort of your set and regret that this accidental breakage has led to disappointment. While we respect your decision to leave a review, it is a shame that the rating reflects an accident caused by circumstances outside of the product or our service, rather than the quality and enjoyment of the set itself.
2* for quality of goods which seem OK but early days, should be 1* for mis-selling
Shame you can't upload pictures to reviews. Ordered garden furniture from a third party which gave a clear option of grey or brown, selected brown. The picture on the box was clearly brown but the item inside was a light coffee(ish) brown with charcoal grey cushions which don't match. Kettler insist that the brown cushions have always been grey/taupe which isn't what I ordered in good faith and which is not the colour on the outer packaging. Kettler's answer is tough, send it back then, but I don't have access to the giant pallet required, nor the original packaging which had to be ripped to take out the chairs, nor the shrink wrap machine to re-package!!! All I wanted were for the charcoal grey cushions to be replaced with brown as per my order rather then the inconvenience of returning such bulky items.
UPDATE
Thank you for your reply, I stand by my review and it is completely justified, I know exactly what I saw on the website I purchased the items from and I have a picture from the side of the box clearly showing a brown suite. No amount of responses from Kettler saying that the cushions are grey/taupe and that they have never made a true brown suite can convince me otherwise. I remain unhappy with my charcoal grey cushions and can't see the point in continuing this complaint.
August 31, 2025
Unprompted review
Reply from Kettler GB
Thank you for taking the time to leave a review. We are sorry to hear you feel disappointed with your order.
To clarify, the set you have purchased is the Palma collection. From your comments, it appears there may have been some confusion between the weave options and the cushion colours. The Palma has always been available in either a grey weave (Whitewash) or a brown weave (Rattan). However, the cushions are only produced in taupe (a grey-taupe tone) and have never been supplied in brown. We have never manufactured this set with brown cushions, and all imagery provided to our authorised retailers reflects this correctly.
It seems that the misunderstanding may have arisen from how the third-party retailer listed the set at the point of purchase. We did ask you to provide the retailer’s listing so that we could investigate further, but unfortunately this was not available. Without it, we cannot verify where this error may have occurred.
We understand that returning large furniture can be inconvenient, but as your purchase was made through a retailer, any return, exchange, or refund would need to be arranged with them. If you believe the set was mis-sold, the retailer is the correct point of contact.
We do want to stress that the product you have received is the genuine Palma set, supplied exactly as it has always been manufactured. On this basis, it is not a fair reflection of Kettler as a company or of the product itself to leave a low-star review, as the issue stems from purchasing expectations set by the retailer’s listing rather than the quality or accuracy of the product we produce.
Faulty part
After just a few months some blistering and rusting had appeared on a part of the mesh table top. I contacted Kettler sending a picture of the receipt and yhe damaged area. They were quick to respond and despatch a replacement part. No fuss just great customer service!
September 19, 2025
Unprompted review
Reply from Kettler GB
Thank you for your kind review. We’re pleased to hear that our team were able to resolve the issue with your table quickly and without any fuss. It’s great to know that you’re happy with the service you received, and we hope you continue to enjoy your furniture for many years to come.
Fast & efficient service for covers
Very fast and efficient service from Lea @ Kettler in the UK. I enquired about a new set of covers, original ones and not the skinny compatible ones, and within 30 minutes fom using the online enquiry form, my covers are all ordered. More cost effective than buying the copy ones as well, so well done and thank you.
September 24, 2025
Unprompted review
Reply from Kettler GB
Thank you for your wonderful 5-star review. We’re delighted to hear that Lea was able to help you so quickly and efficiently with your covers enquiry. It’s great to know you found the process straightforward and the genuine covers to be the most cost-effective choice. We’ll be sure to pass on your kind feedback to Lea – she’ll be so pleased.
We had an issue with our fire pit table…
We had an issue with our fire pit table bought through someone else a year ago. Contacted customer services and they got back to us quickly and efficiently with options of compensation or replacement. The people who helped us answered our emails straight away and negotiated with the original store to send us a replacement table. We had a new table delivered the following week and the old table picked up and returned to Kettler. They were very efficient.
September 23, 2025
Unprompted review
Reply from Kettler GB
Thank you so much for sharing your experience with us. We’re delighted to hear that our Customer Services team were able to support you so quickly and arrange a smooth resolution with a replacement table. It’s great to know that everything was handled efficiently and that you’re now enjoying your new fire pit table. We really appreciate your kind feedback and will make sure to share it with the team.
A great customer service from Lea
A great customer service from Lea , the problem was sorted out very promptly without any issues
September 12, 2025
Unprompted review
Reply from Kettler GB
Thank you for your kind review. We’re so pleased to hear that Lea was able to resolve your issue quickly and without any problems. I’ll be sure to share your feedback with her – it will mean a lot.
Fantastic customer service from Kat
My partner ordered a cover for our furniture but ordered the wrong size. I called Kettler & the wonderful Kat was able to sort everything out quickly & efficiently. She was able to calm me down with her kind & caring manner as I was stressed out when I called.
September 10, 2025
Unprompted review
Reply from Kettler GB
Thank you so much for your lovely review. We’re delighted to hear that Kat was able to support you so quickly and put your mind at ease. We’ll be sure to share your kind words with her – she’ll be so pleased to know the difference she made.
Really helpful
I bought a garden sets before moving and whilst In storage rodents nibbled the cloth. I emailed kettler ans a lady kat woods replied and was really helpful and very quick to respond to every correspondence. I have replacements on the way and they even give a delivery day . Lovely lady and even said to contact her if I need any other help
September 11, 2025
Unprompted review
Reply from Kettler GB
Thank you for your kind feedback. We’re so pleased to hear that Kat was able to help you quickly and get everything sorted with replacements on the way. It’s wonderful to know she made the process easy for you, and we’ll be sure to pass your lovely comments on to her.
Great Customer Service
We already have a set of Kettler metal garden furniture which is excellent quality.
We discovered there’s a matching garden bench but unfortunately it’s out of stock everywhere we looked.
I contacted Kettler and a very helpful lady called Holly sent me the full details and has put me on a priority list ready for when they get them back in stock.
Makes a nice change to deal with a real person rather than an automated ChatBot!
Hopefully it won’t be too long.
September 9, 2025
Unprompted review
Reply from Kettler GB
Thank you for your kind review. We’re so pleased to hear that you are enjoying your Kettler garden furniture and that Holly was able to assist you in finding the matching bench and getting you added to the priority list. We completely understand how popular these items are and hope it won’t be too long until we can get one to you. It’s lovely to hear your feedback about dealing with our team directly – we’ll be sure to share your comments with Holly.
Fantastic customer service
Fantastic customer service from Kettler - dealt with a faulty product swiftly and efficiently, organising a collection and replacement item. The Customer Service Agent who helped me (Lea) was excellent.
September 10, 2025
Unprompted review
Reply from Kettler GB
Thank you for your wonderful review. We’re delighted to hear that Lea was able to assist you so efficiently and get everything resolved swiftly. We’ll make sure your kind feedback is passed on to her – it will mean a lot. We hope you enjoy your replacement item and your Kettler furniture for many years to come.
Kettler furniture and customer service
We have purchased various Kettler garden furniture both dining and lounging as well as recliners. The price of the product is reflected in the quality and looks good year after year. I needed the help of customer service recently and Lea responded to my query very quickly with a resolution, extremely helpful and rarity these days!!
September 9, 2025
Unprompted review
Reply from Kettler GB
Thank you so much for your kind review. We’re delighted to hear that you’re enjoying your Kettler furniture year after year and that Lea was able to assist you quickly with a helpful resolution. We’ll be sure to share your lovely feedback with her. It’s great to know that both our products and customer service have made such a positive impression.
Great Customer Service 👌
After moving house and loosing the pin for our parasol I gave the office a call and spoke to a lady named Kat who was able to help me order a new one. Super easy and straight forward to get a replacement.
September 4, 2025
Unprompted review
Reply from Kettler GB
Thank you for sharing your experience! We’re so pleased Kat was able to make ordering a replacement quick and straightforward for you. We’ll be sure to pass on your kind words to her. Enjoy your parasol in your new home!
Fantastic customer service from Lea…
Fantastic customer service from Lea Brierley at Kettler. We had several issues with the Cozze kitchen units. Everything rectified nothing was too much trouble, would definitely recommend the company and the product. Thank you for a genuinely great customer service. Gwyn (Berkshire)
September 2, 2025
Unprompted review
Reply from Kettler GB
Thank you for your wonderful feedback, Gwyn. We’re so pleased to hear that Lea was able to support you and ensure everything was resolved with your Cozze kitchen units. We’ll make sure your kind words are passed on to her. It’s fantastic to know that both the product and our customer service have left such a positive impression.
First class customer service
I spoke with Sarah at Kettler today, and she was absolutely fantastic in helping me resolve an issue with an item I received through a third-party garden company. She was kind, patient, and extremely efficient in sorting everything out. She went above and beyond to make sure it was resolved. I'm so grateful for her help - thank you so much Sarah!
September 5, 2025
Unprompted review
Reply from Kettler GB
Thank you for your kind words. We’re delighted to hear that Sarah was able to support you with such care and efficiency and ensure everything was resolved smoothly. We’ll be sure to share your lovely feedback with her – she’ll be so pleased.
Kettler GB Customer Support
I emailed Kettler customer service and received an email from Holly
Requesting details/ photos of my issue.
They resolved my issue very quickly.
Their products are of a very high standard and you will be purchasing a quality product with excellent after sales.
I would recommend Kettler.
August 27, 2025
Unprompted review
Reply from Kettler GB
Thank you for your kind review! We’re so pleased to hear that Holly was able to resolve your issue quickly and that you’re happy with both the product quality and our after-sales support. Your recommendation means a lot to us, and we’ll be sure to share your feedback with the team.
Absolutely 1st Class customer service
Absolutely 1st Class customer service! I asked for help from the Customer Services Team and spoke to Kat Woods about the issue. Kat was professional, knowledgeable and extremely professional. The support and guidance I got should be an example to all Customer Service Teams of companies in the UK. This was THE best in terms of speed of resolution, being kept up-to-date with the procedure, and sheer superb efficiency. That you Kat and Kettler!
September 5, 2025
Unprompted review
Reply from Kettler GB
Thank you so much for your wonderful feedback! We’re delighted to hear that Kat was able to support you so professionally and efficiently. Providing excellent service and keeping our customers fully updated is something we take great pride in, so it’s fantastic to know this came across. We’ll be sure to share your kind words with Kat and the rest of the team – it will mean a lot to them.
Lovely customer service
Had an issue with our pergola post heavy rain. Contact customer services, all sorted quickly and efficiently under warranty. Thank you, Kat!
September 3, 2025
Unprompted review
Reply from Kettler GB
Thank you for your 5-star review! We’re so pleased to hear that Kat was able to get your pergola issue resolved quickly and efficiently under warranty. We’ll be sure to pass on your thanks to her.
Ordered the 6 chair CORA dining set on…
Ordered the 6 chair CORA dining set on the 9th of July. It is now 3rd September and I am no nearer to having a working dining table.
Paid a lot of money. Spent a lot of time emailing. There was a duplicate part in the box and a part missing so couldn't put up the dining table. Also unboxed one of the chairs and the back was snapped. Kettler did replace the chair after a few weeks. Also sent a new part for the table that was missing but it was made incorrectly and didn't fit.
Still waiting for a replacement part. 7 weeks waiting. They've had my money but what have I got, apart form a headache sorting it out. No compensation. No money back. Absolutely nothing. Don't even have a working dining set and now summer has gone.
Do not recommend.
September 3, 2025
Unprompted review
Reply from Kettler GB
We’re very sorry to read about your experience and the delays you’ve faced with your CORA dining set. We completely understand how frustrating this must have been, especially after such a long wait and during the summer months when you would have wanted to enjoy using it.
We would very much like to get this resolved for you as soon as possible. Please could you email us at sales@kettler.co.uk
, FAO the Customer Service Manager, with your full address and contact details? Once we have this information, we can investigate immediately and work towards putting things right.
Thank you for bringing this to our attention, and we do apologise again for the inconvenience caused.
UPDATE :
We understand that this issue has now been addressed and resolved by the team. We would love see if there is anything else that we can assist with so please get in touch with our team again and we will be happy to discuss.
Very good customer service
I had some issues with a couple of pieces of my garden furniture and complained. I had a very quick response and Kat dealt with my complaint immediately and they are replacing the problem items. Very happy with customer service.
September 2, 2025
Unprompted review
Reply from Kettler GB
Thank you for taking the time to leave your review. We’re delighted to hear that Kat was able to resolve the issues with your garden furniture quickly and to your satisfaction. Providing prompt and helpful customer service is something we pride ourselves on, and it’s great to know you’re happy with the outcome.
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