Having applied for a free Kettler wood protection I hadn’t attached the proof of purchase correctly. Donna from customer services emailed me back by return to ask for it to be resent, which I did and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Outstanding customer service from Kettler. I accidentally broke a small outdoor glass table top. I emailed Kettler to see if I could replace it. They don’t usually sell replacement table tops but whe... See more
Company replied
Bought sofa set last year which I love - it looks fabulous in my garden and is super comfy. Sadly, just a few weeks ago, a mouse decided to nibble at the cushions overnight leaving holes in the fabric... See more
First off may I say that I was very impressed with the quality of my patio chairs, Forest Green Cloud. Very spacious and comfortable. They did unfortunately arrive with incorrect fittings . Altho... See more
Company replied
Company details
Written by the company
Specialists in excellent, quality garden furniture, home fitness equipment & table tennis tables.
Contact info
Moons Moat Road, B98 9HL, Redditch, United Kingdom
- 01527501901
- dean.n@kettler.co.uk
- www.kettler.co.uk
4.0
Great
725 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 42% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5 star Customer Service
Unfortunately my purchase got lost in the post, through no fault of Kettler but the delivery firm used...After contacting Holly in Customer Service, the process thereafter was great..After realising that the item was lost, another was sent out, with no problem...Customer Service was 5 star..
November 6, 2025
Unprompted review
Reply from Kettler GB
Thank you for taking the time to share your feedback. We’re sorry to hear your original order was lost in transit, but we’re delighted that Holly was able to resolve the issue quickly for you. Your kind words about our customer service mean a great deal to us — we’ll be sure to pass your thanks on to Holly and the team.
Beautiful Malo garden furniture sofa…
Beautiful Malo garden furniture sofa set - excellent quality. Great value for money, especially with the Black Friday deal.
I contacted customer services and Kat Woods was extremely helpful taking the trouble to give me excellent customer services.
November 5, 2025
Unprompted review
Reply from Kettler GB
Thank you for your lovely review! We’re so pleased to hear that you’re delighted with your Malo garden furniture and found it to be great value for money. It’s wonderful to know that Kat was able to provide such helpful and attentive service — we’ll be sure to share your kind words with her. Enjoy your new furniture!
The support in sales from both Neil and…
The support in sales from both Neil and Holly who gave 100% support in getting a replacement back cushion for my corner Chadbury Garden set that was brought at the end of the summer 2025. Cannot thank them enough.
November 4, 2025
Unprompted review
Reply from Kettler GB
Thank you so much for your kind review! We’re delighted to hear that Neil and Holly were able to assist you and provide the support you needed to get your replacement cushion. Your feedback means a lot to the team, and we hope you continue to enjoy your Charlbury Garden set for many seasons to come.
Excellent customer service
Kat was really helpful. Needed from spares for an older set. She suggested I send a photo so that she could get the correct parts sent from the warehouse. Correct parts arrived within days, no charge. Excellent customer service
October 20, 2025
Unprompted review
Reply from Kettler GB
Thank you so much for your wonderful review! We're delighted to hear that Kat was able to assist you in identifying the correct parts and arranging a quick delivery. We’re very proud of our Customer Service team, and it’s great to know their efforts made such a positive impression.
We really appreciate you taking the time to share your experience — we’ll be sure to pass your kind words on to Kat!
The after sales service tells you a lot…
The after sales service tells you a lot about a company. Kettler have a very responsive customer service phone line and they are genuinely interested in putting things right. I’m delighted with my outdoor table and chairs But a slight split has developed in a couple of the wooden arms. Kettler’s response ( from a real person -Holly- was to solve the problem. The arms are being replaced.
I really felt Kettler have the right idea. A real person not a disembodied voice - listening and responding with a good solution. Impressive
October 29, 2025
Unprompted review
Reply from Kettler GB
Thank you so much for your thoughtful review! We’re delighted to hear that Holly was able to assist you and provide a quick, personal resolution. We completely agree — after-sales care is such an important part of what we do, and it’s wonderful to know that this came through in your experience. We really appreciate your kind words and are so pleased you’re enjoying your Kettler furniture!
Prompt, friendly customer service
Very happy with Kettler's customer service. Kat was very friendly and helpful to deal with, and when I reported back a few weeks later that replacement parts that had been sent out were themselves defective, she promptly sent a new set, no questions asked.
October 29, 2025
Unprompted review
Reply from Kettler GB
Thank you so much for your kind feedback! We’re really pleased to hear that Kat was able to assist you and resolve the issue quickly. We’ll be sure to share your comments with her – she’ll be delighted to know she made a positive impression. We really appreciate you taking the time to share your experience and for choosing Kettler.
Great Customer Serivice
Contacted Customer Services today to enquire about some relacement cushion covers for a garden furniture set that is no longer available on the website. The agent was super helpful and managed to find the correct covers and place them on back order for me. Great service and so happy as I absolutely love my Kettler set.
October 29, 2025
Unprompted review
Reply from Kettler GB
Thank you for taking the time to share your lovely feedback! We’re so pleased to hear that our team was able to help you find the right cushion covers and get them on back order. It’s great to know how much you love your Kettler set — we really appreciate your continued support and kind words about our service.
Excellent and prompt customer service
We have a number of pieces of Kettler (Palmer) garden furniture and have been very pleased with them. However after nearly three years there was an issue with the dining table which I asked Kettler about. Kat (very professional and efficient) requested photos and within no time at all arranged for a replacement. Excellent customer service.
October 29, 2025
Unprompted review
Reply from Kettler GB
Thank you for your wonderful feedback! We’re delighted to hear that you’ve been so pleased with your Kettler furniture and that Kat was able to resolve the issue with your table quickly and efficiently. We’ll be sure to pass on your kind words to her — she’ll be thrilled to know she made such a positive impression. We really appreciate your loyalty and support!
I was referred to Kettler
I was referred to Kettler to try and find a product, I needed.
When I emailed them, they answered very promptly and even through they were out of stock of the item, they pointed me in the right direction to be able to purchase it, which i did on line, this was very much appriecated and I was having big issues trying to find the item to to purchase it.
October 20, 2025
Unprompted review
Reply from Kettler GB
Thank you so much for your kind review. We’re really pleased to hear that our team were able to assist and help you find the item you were looking for, even though it was out of stock with us. We always aim to make things as easy as possible for our customers, so it’s great to know the guidance helped you complete your purchase. We really appreciate you taking the time to share your feedback!
Exceptionally good customer service
Exceptionally good customer service. Our table had a fault and it was replaced without any hassle at all. Thank you Kettler
September 20, 2025
Unprompted review
Reply from Kettler GB
Thank you so much for your wonderful review! We’re delighted to hear that our team was able to resolve the issue with your table quickly and without any hassle. Your kind words mean a lot to us, and we hope you continue to enjoy your Kettler furniture for many years to come.
A great company selling great products
Products are exceptional quality, just purchased a second 3.3m parasol as they are so good. You do get what you pay for so whilst these products are not cheap, you are not disappointed with what you receive, build quality is extremely high, and components are all fit for outdoor and longevity. Customer Services a dream to deal with, you can talk to a human being and they are prompt on email responses.
October 16, 2025
Unprompted review
Reply from Kettler GB
Thank you so much for your kind words and for choosing Kettler again! We're delighted to hear how happy you are with your parasols and the quality of our products. It’s wonderful to know our Customer Service team made your experience so positive too. We really appreciate your loyalty and thoughtful feedback.
Exceptional service Kettler …
Exceptional service Kettler and quick response. The company went above and beyond to replace a broken part due to storm damage at no cost.
Holly Kirton ( Customer Service Agent) many thanks again.
October 15, 2025
Unprompted review
Reply from Kettler GB
Thank you for your wonderful feedback! We’re so pleased to hear that Holly was able to assist and get everything sorted quickly for you. It’s great to know that our team could help resolve the issue and turn a storm-damaged part into a positive experience. We’ll be sure to pass your kind words on to Holly — she’ll be delighted!
Great Customer Service
Recently contacted Kettler customer service with an enquiry regarding a replacement part for a pergola. Kat was very helpful and patient in assisting me with my enquiry. She also remembered me when I had to call back a few days later with an additional enquiry. Customer service was perfect, sorted my order easily and promptly. Cannot fault them.
October 14, 2025
Unprompted review
Reply from Kettler GB
Thank you so much for your lovely review! We’re delighted to hear that Kat was able to assist you so helpfully and that your experience with our Customer Service team was smooth from start to finish. We’ll be sure to share your kind feedback with her – it will mean a lot. We really appreciate you taking the time to share your experience and for choosing Kettler again.
Friendly and super-helpful customer…
Friendly and super-helpful customer service by Kat
October 14, 2025
Unprompted review
Reply from Kettler GB
Thank you for your lovely review! We’re so pleased to hear that Kat was able to assist you and provide such friendly, helpful service. We’ll be sure to pass on your kind words to her — she’ll really appreciate it!
Excellent Customer Service & great product
Great product and terrific value for money. Whence our second large parasol from Kettler in a year. I was duly notified when it was back in stock. I wanted to buy on the spot but would be abroad for delivery. Wrote to Customer Services who got back promptly and arranged for delivery on my return. I am impressed by Kettler's efficiency and service. All too rare these days. Highly recommend, for quality of product and excellent customer service.
October 13, 2025
Unprompted review
Reply from Kettler GB
Thank you so much for your wonderful review. We’re delighted to hear that you’re happy with your parasol and the service you received from our team. It’s great to know that the back-in-stock notification and delivery arrangements worked smoothly for you. We truly appreciate your continued support and kind recommendation — enjoy your new parasol!
Storm damage
The 2 heavy duty screws near the base of our [27 month old] cantilever parasol became loose and bent during a recent storm.
The support team didn’t hesitate to pop 2 replacements in the post.
No other parasol provider can match their products and service.
October 3, 2025
Unprompted review
Reply from Kettler GB
Thank you so much for your kind review. We’re really pleased we were able to help you get your parasol back in good working order after the storm. It’s great to hear your positive feedback about both our products and service — we truly appreciate your support!
Replacement LED
We had an issue with our Parasol that we brought last year one of the LED strips in the arm stopped working. Sent them an email and with in a couple of days a new LED strip arrived all fitted and working perfectly. Thank you.
September 29, 2025
Unprompted review
Reply from Kettler GB
Thank you for your kind review! We're so pleased to hear that our team were able to get your parasol back up and running so quickly. We really appreciate you taking the time to share your experience — enjoy your parasol!
Kettler chair
Was wanting to replace missing part on our Kettler chair. The team replied at once and posted out a replacement straight away
Great company
October 7, 2025
Unprompted review
Reply from Kettler GB
Thank you so much for your kind review! We’re really pleased we could help get your chair sorted quickly. Your feedback means a lot to us — we’ll be sure to share your comments with the team.
Damaged our fairly new garden…
Damaged our fairly new garden furniture, didn't want to replace the whole set. Contacted Kettler and they assisted me with just replacing the damaged section. They went above and beyond with helping, checking stock, other warehouses for the one section.
They managed to find one, send photos which i was happy with and confirmed my acceptance.
Very pleased with the communication and service i received. Happy i have my full set back.
October 7, 2025
Unprompted review
Reply from Kettler GB
Thank you so much for taking the time to leave such a lovely review. We’re really pleased to hear that our team were able to help source the replacement section and get your furniture set complete again. Your feedback means a lot to us, and we’re delighted you’re happy with the service and communication you received. Enjoy your garden furniture!
Great customer service
Having enquired about a protective cover Palma round set, the customer service agent Kat Woods dealt with my query very efficiently. Despite not currently in stock she advised that I will be contacted when stock is available, payment and delivery can then be arranged.
October 1, 2025
Unprompted review
Reply from Kettler GB
Thank you for taking the time to leave us such a positive review. We’re so pleased to hear that Kat was able to assist you efficiently with your enquiry regarding the Palma Round set cover. Even though it isn’t currently in stock, we’re glad she was able to provide clear guidance and reassurance that you’ll be contacted as soon as it becomes available. We’ll look forward to arranging payment and delivery for you when it’s back in stock.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.