KEYMUSIC Reviews 3,049

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

I ordered a guitar in June 2022 which first had to come from the supplier. The guitar arrived 2 weeks ago, I tried it but the shop employee who was very honest and transparent (Thx for that) warned... See more

Rated 5 out of 5 stars

The keymusic store in rotterdam is one of the coolest stores I've seen in holland! So much variety in instruments and helpful advice from staff who are each experts in their field. Bought all my prod... See more

Rated 1 out of 5 stars

I ordered parts for my drumset and they didn't send me my China Cymbal and don't answer to any of my mails.

Rated 1 out of 5 stars

DO NOT ORDER ONLINE! This store is closing! Ordered an item. June 2022 After waiting 3 months I called them to get info. After trying multiple times someone answer: They cancelled my ord... See more

Company details

  1. Hobby Store

Written by the company

Winkel voor muziekinstrumenten. Gitaren, drums, keyboards, versterkers, dj-gear, pro-audio en meer!


Contact info

2.2

Poor

TrustScore 2 out of 5

3K reviews

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Rated 5 out of 5 stars

okay

I had a decision problem if I should buy something to repair a guitar, was not sure if it would work or do the repair needed. Asking around did not really get me further, I emailed the shop and got assured it would work. Also with a short suggestion with what to do which was helpfull in making the decision. I decided to buy and was indeed able to repair the guitar. Delivery of goods ordered online was fine.

November 9, 2011
Unprompted review
Rated 4 out of 5 stars

Perfect and quick delivery

Rock Palace is the great example of good cooperation and close contact to the client. I can recommend Rock Palace.

I must say that the quality of instrument that bought was not as good as I expected: not nice sound, a bit out of tune and damaged wood in some parts.
But when i complained about it, I Immediately received free new parts from Rock Palace.

Thanks for good cooperation especially to Cinderella.

November 1, 2011
Unprompted review
Rated 5 out of 5 stars

Nice net shop.

May be the lowest prices of the net.
Very fast delivery, even to France.
No delivery cost.
A negative point? Let me think. One time, I would have expected a safer packaging as it was on the next bargain for the same stuff.

October 19, 2011
Unprompted review
Rated 4 out of 5 stars

Product received in excellent condition and reasonable time

Ordered guitar on Saturday - had it on Friday. Website had said 1-2 work days but 4 wasn't too bad.

Emailed RockPalace on the Wednesday and they responded promptly stating that it was enroute to them from their belgian warehouse and would be on it's way shortly - which it was the next day.

Guitar arrived well packaged and in excellent condition - extremely happy with the service and would definitely order from RockPalace again.

October 5, 2011
Unprompted review
Rated 5 out of 5 stars

geweldig service

Everything was nice and smooth.
I've got only one recommendation: Consider English language support! :)


Best regards,
Mihail

September 27, 2011
Unprompted review
Rated 5 out of 5 stars

Rock Palace Rocks!

For a musician, Rock Palace is like being in heaven! If go inside the store you can't decide what to take, because you want to buy everything in there, The guys who work in there are very friendly. The internet service is also very good, they answer all of your questions and they keep in touch with you. This is my third time buying something and i have no problems

September 21, 2011
Unprompted review
Rated 5 out of 5 stars

Very Satisfied

Although my order had been delayed, it was explained clearly by Rock Palace the problem, and how they planned to handle it. they kept me informed every step of the way.

very happy customer !!

:-)

August 23, 2011
Unprompted review
Rated 1 out of 5 stars

Missing products in my shipment

The power adapter of the berhinger xenyx 802 mixer was missing in my shipment. I was forced to personally pick it up from the warehouse in Forepark. This cause me a great deal of inconvenience in terms of time and enegry, especially during that particular busy day.

August 20, 2011
Unprompted review
Rated 4 out of 5 stars

Ken

order was not so timely as promist but 1 week later was not to bad .
the most importent thing for me was I got my Guitar RG 370DXZ and I am vary pleased , it was good packing & no damage. Thanks ROCK PALACE !!!

I will spread the word ROCK PALACE ROCK'S

July 21, 2011
Unprompted review

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