KEYMUSIC Reviews 3,049

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

I ordered a guitar in June 2022 which first had to come from the supplier. The guitar arrived 2 weeks ago, I tried it but the shop employee who was very honest and transparent (Thx for that) warned... See more

Rated 5 out of 5 stars

The keymusic store in rotterdam is one of the coolest stores I've seen in holland! So much variety in instruments and helpful advice from staff who are each experts in their field. Bought all my prod... See more

Rated 1 out of 5 stars

I ordered parts for my drumset and they didn't send me my China Cymbal and don't answer to any of my mails.

Rated 1 out of 5 stars

DO NOT ORDER ONLINE! This store is closing! Ordered an item. June 2022 After waiting 3 months I called them to get info. After trying multiple times someone answer: They cancelled my ord... See more

Company details

  1. Hobby Store

Written by the company

Winkel voor muziekinstrumenten. Gitaren, drums, keyboards, versterkers, dj-gear, pro-audio en meer!


Contact info

2.2

Poor

TrustScore 2 out of 5

3K reviews

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Rated 5 out of 5 stars

Sublime shopping experience

This shop offers almost real life grab and go experience. Well packaged and shipped through traceable parcel service, the items ordered arrived within two days. Decent price for quality products and premier service, which musician does not like that?

May 23, 2011
Unprompted review
Rated 1 out of 5 stars

not received any ware!

Hi,
Thanks for your mail, unfortunately up to now received no goods for me. da behringer does not provide. when I am in possession of the goods I give you a feedback.


yours sincerely

Benjamin

May 6, 2011
Unprompted review
Rated 5 out of 5 stars

great selection and super service

An excelent selection paired with super service, the only thing making me frown sometimes is the website. Generaly ok, but sometimes a tad difficult to find what you need. But once found, to the point and very complete.

May 6, 2011
Unprompted review
Rated 4 out of 5 stars

Would be willing to use again

My delivery was on time but missed one attribute. Contacting customer service fixed this quickly: follow-up was very good. I would not hesitate to use Key Music again if the opportunity presented itself.

May 6, 2011
Unprompted review
Rated 3 out of 5 stars

good but could do better

Great Stuffs to buy, good communication with customers.
But they have to improve the follow-up of the online order and the compliance with the estimated time for delivery.

May 6, 2011
Unprompted review
Rated 3 out of 5 stars

Correct, but could be better !

Equipment noted as "In stock", but sended from depot 10 days later !!
(RockPalace announces a 1-2 days delay for an available product ...)
So: Correct, but not totally respecting its customer contract. Must be performed !

May 6, 2011
Unprompted review
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