KIDLY Reviews 

I've shopped with Kidly so many times. They have a lovely mix of practical, quality kids stuff and the beautiful scandanavian stuff that's really far more for the parents than the kids :)

I've bought A LOT of stuff from here so this isn't a common thing, but one item had a fault. They sorted it immediately with zero stress.

They're also super-helpful pre-sale and will give you genuine advice. If something isn't going to be fit for the purpose you describe, they'll tell you.

Lovely shop.

Updated reply:

I believe you’ve amended the transcript. Also, as I stated below, it’s not a ‘gesture of goodwill’ if you’re refunding me money for a service you didn’t completely provide and I had to ask twice back for. Your response is bullying and to try to allude that I’m not treating your customer service people as human because I wrote a negative review about your company is a quite a ridiculous reach, you don’t know my personal situation and I don’t know there’s but I made no personal attack on that individual but a professional one but I will let others come to their own decision whether or not to use your company.

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Ordered two items and paid for next day delivery. The order arrives the next day but one of the items is missing. Fair enough. I contact their customer service and spoke to the most patronising, condescending and smarmy person ever. They spoke as if they were doing me a favour refunding me my money for the missing item.

When I said I wanted my next day delivery back as I intended to use the missing item that day, I was told, ‘as a gesture of goodwill, this one time only, they’ll refund my delivery charge’. Personally, I don’t consider this a gesture of goodwill. You were quick enough to take my money for the item that actually wasn’t in stock and then think you’re doing me a favour by returning my postage when you couldn’t even fulfil the order correctly?

This was the first time I’ve ever shopped there and it’ll be the last.

Awesome company.
Amazing customer service. So helpful.

I have purchased from Kidly a few times and found their products are the most unique and best quality. Recently had a small issue with one of the item received. I was going to send an email to customer service but happened to see they have instant message online from 7am - 11pm. I decided to give it a go. The agent Emily replied my message instantly and reached solution within 15 mins! Best customer service ever! will no doubt order from them on a regular basis.

I had a really good experience using Kidly - so much choice from eco-conscious brands, and a bundle offer on storage items at the time of my purchase. My order arrived swiftly, with regular tracking updates. I was really happy to see my items packaged in paper and with biodegradable air pockets, too. Definitely shopping with Kidly again and would highly recommend!

Always love the kiddy products, great website and checkout experience. Great place for presents. Things always arrive timely and love the parent/child review on each product.

Used Kidly (instead of amazon) as they advertised a next day service for their items if ordered before 6pm. Item wasn’t delivered next day, in fact had to wait until the Friday to receive my package! (Ordered on Tuesday). Web chat service was useful And advisers are helpful, but couldn’t resolve my issue to get my item any quicker, disappointed would not recommend if you are relying on getting an item when you actually expect it.

Ordered once. This shop has a carefully curated list of items with a focus on quality and sustainability, which I appreciate. Items were received quickly and as described. Regular newsletter that’s quite interesting and with occasional discounts. Will use again

Fault with an item purchased- got an immediate email and replacement recieved in the post the next day. Amazing service, thank you!

Fantastic online shopping experience. Fast shipping. I ordered a rug for my sons bedroom and it arrived the next day, well packaged. It looks lovely. Would recommend for anyone looking for stylish interior decor for their little ones room. The toys also look beautiful as well as enjoyable. A great curated collection of things on offer.

Have used Kidly for two semi-large priced items (around £100). On both occasions, items came very quickly, as described and with no hassle. I plan to continue to use this site for future purchases.

Great customer support ! Our item was faulty but they sent a replacement part super fast and with tracking and gave us via email additional support setting up our play kitchen :)

Expectional service!

I ordered a changing mat back in may during the full lockdown period. The postage time around was 3 to 6 working days, the next day the mat came..I could believe it.

Very quick smooth service thank you

Fabulous range of products that I haven't seen elsewhere. Loved my purchases, returned one item. Due to Covid, return was delayed. Contacted them (v easy on chat), sorted it, refund in account immediately. Love their style and way they communicate.

Fantastic service, my order came really quickly and delivery was given as a 1hr time slot and bang on time. Quality of the product was perfect.

My second time using Kidly and certainly not my last, excellent customer service and response times as well as the lovely items. Thank you Rachel for your time

Despite ordering during lockdown, the items arrived very quickly. Very pleased to have tried shopping with KIDLY!

We ordered some plates, bowls and cups for our daughter and two new toys. All of the items are gorgeous and appear well made. We were quickly informed that the cups were out of stock and had been taken off the order so we were never charged. Kidly apologised, offered to set up an alert for when the cups came back in stock, and gave us free delivery so we don’t miss out when they are available.

I’ve ordered a toy and pair of trousers from Kidly. Shortly after receiving the package i decided to return the toy as it was not what i was expecting. I’ve emailed customer service to let them know the item is on it’s way back but taking way to long because of Covid19 pandemic. Straight away i received a reply on a SATURDAY with apologies for the delay (not their fault at all) and on next day SUNDAY i was refunded for the item that was still in transit. I wasn’t chasing a refund just wanted to let them know it’s posted back and to let me know once they got it. Surely the best customer service i ever came across!!! I will be back on the website to order something else. Thank you Kidly 🙏🏻

We ordered 3 products for our child and 2 out of 3 were great however 1 a Mamatoyz
Monster Ride On had a poor build quality with sharp edges that took some work to wear down and a splintering in the corner of the yellow handle. What's worse is Kidly don't seem to let you leave public reviews on their website on products.