KIDLY Reviews 

150
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

I am having the same issue as everyone else in these days - spent 120£, return the products through Evri, they advised parcel was delivered. As I paid by Klarna, I processed the refund manually, how... See more

Rated 1 out of 5 stars

Wish I had read these reviews before purchasing. Having been a loyal customer for some years, I ordered in good faith during a sale. I returned some items but they have not registered my return. As wi... See more

Rated 1 out of 5 stars

As others have said placed a large order and returned several items and no refund to then see online it had gone into administration!! Now it’s part of Moori?? What happens to all this money owed to... See more

Rated 1 out of 5 stars

Purchased LALARMA KAREOKE machine for Xmas and unfortunately volume to reduce noise has stopped working. Emails bounce back and no live chat available. No response via instagram and they have not been... See more

Company details

  1. Baby Store
  2. Children's Clothing Store
  3. Clothing Store

Written by the company

Please note we are not a partner of Trustpilot. We use Reviews.co.uk to collect customer reviews. They can be found here: https://www.reviews.co.uk/company-reviews/store/kidly-ltd If you are a customer and would like to contact us, please email hello@kidly.co.uk or use the live chat on our website.


Contact info

1.8

Poor

TrustScore 2 out of 5

150 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.8

All reviews

(150)

1 review in the last 12 months

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Rated 5 out of 5 stars

Good customer service, friendly, fast delivery, quality products

This was my first order from Kidly. I ordered a set of 3 silicone teethers, 3 set teething balls (oibo) and a chewable toothbrush. The delivery arrived very quickly and all the products are of good quality. These teethers are bright, quirkly colourful and multipurpose - my baby enjoys playing with them in creative ways. I have yet to use the chewable toothbrush as it says 10+ months on the packaging, so I will wait until my baby is 10 months and then use it on my baby's gums/teeth.

February 14, 2020
Unprompted review
Rated 5 out of 5 stars

Delivers consistently on quality, timeframe and customer service

I've ordered from a few companies this Christmas and Kidly has been far and away the most positive experience. Excellent quality items arrived quickly. I've ordered from them several times this year and have always found them to be brilliant. I once had an issue with the condition something arrived in and they immediately addressed it and proposed a more than fair solution. Good customer service and meeting expectations matters more than ever at this time of year and, in my experience, you can rely on this company to deliver.

December 20, 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic, friendly customer service

I actually had a small problem with a product I ordered From Kidly which wasn’t their fault, but they have been amazing and fully refunded me. Their customer service is excellent, super quick and they were really easy to contact too. I’ve ordered a few times from them and will continue to do so. Highly recommended.

November 26, 2019
Unprompted review
Rated 5 out of 5 stars

Best customer service ever experienced

We bought a highchair off Kidly, used it and found it didn’t work for us. They were absolutely brilliant about it - instantly replied, allowed us to send back and issued a full refund. Everyone we dealt was extremely friendly and warm and couldn’t have been more impressed with the service. Thank you!

August 27, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent

Brilliant products
Speedy delivery
Good email communication

No complaints whatsoever, I would use again!

July 12, 2019
Unprompted review
Rated 5 out of 5 stars

Super efficient fast service and excellent merchandising best price

Ordered some emergency specialty bottles at 6pm to arrive for a 4pm flight the next day. The bottles were cheaper than amazon, next day delivery was available and only £6, I got my bottles by noon well in time to pack for my flight. I love the selection and merchandising of the site and its super efficient design and efficient service. Will definitely buy from Kidly again and recommend on.

May 24, 2019
Unprompted review
Rated 1 out of 5 stars

Never arrived!

Ordered two products, waited a while only to eventually find that one was lost by the courier the other arrived extremely late!

Rubbish courier service, wait for products that never arrive!

May 14, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent prices and service

I don't normally write reviews but I was very impressed with this company. The product selection is great, the website works well, the prices were cheapest online, delivery was speedy and even the packaging was extra nice. Plus, returns were free and exceptionally easy. Good job.

December 13, 2018
Unprompted review
Rated 5 out of 5 stars

Such a refreshing change to the current…

Such a refreshing change to the current offering of online children's stores. The online experience is really slick and I love that each product page includes a review from a parent that has tried and tested the product. After I placed my order I got an email from the owner explaining what they are about, which I thought was a lovely touch. Speedy delivery too.

October 10, 2018
Unprompted review

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