Kindertons Reviews 

4,350
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 418 reviews, reviewers overwhelmingly had a great experience with this company, often praising the seamless support provided during stressful situations. Customers frequently mention that the staff are extremely polite, helpful, and efficient when organizing replacement vehicles and managing claims from start to finish. Consumers also appreciate the prompt communication, clear explanations, and regular updates provided throughout the entire repair process. However, some people mentioned experiencing poor communication, unhelpful customer service representatives, and having to chase updates themselves without proper support. Others felt frustrated by unexpected delays, long periods on hold, and issues related to the handling of their insurance claims.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that staff are extremely professional, attentive, and... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are extremely professional,... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting efficient claims... See more

Claim

Consumers find claim experiences to be generally positive, praising staff members for being very efficient,... See more

Delivery service

Customers had positive experiences with delivery_service, highlighting prompt and efficient arrangements.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good communication and customer service throughput this very stressful situation for me. Molly, Joshua & Richard , along with other call handlers put me at ease. Your support has been ex... See more

Company replied

Rated 5 out of 5 stars

My review is based on the assistance of Jody, who has been absolutely brilliant in resolving my claim, which has been going on for 11 months. After speaking to others in the team and not getting anyw... See more

Company replied

Rated 5 out of 5 stars

Highly recommended from a simple phone call to the driver dropping the car off always updating me and extremely professional with kindness and courtesy. We don’t see it much this day’s with pretty... See more

Company replied

Rated 5 out of 5 stars

Fantastic service with Kindertons from start to finish. They dealt with my accident very efficiently and kept me informed all the way through. Arrangement of hire car while my own car was in for repai... See more

Company replied


Company details

  1. Insurance Broker
  2. Insurance Agency

Written by the company

With 30 years experience, Kindertons Accident Management is a market-leading service provider of full claims management, insurance and mobility solutions to the UK motor and insurance industry. We are a trusted partner to a wide range of valued customers from insurers, MGAs, high street brokers and other claims management companies to body shops, fleets and automotive dealership sites. Whilst our customer base may be extensive and complex, our proposition is simple: to provide an expert, seamless and efficient service to every customer, every time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(4,350)

390 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great company

From start the finish kindertons were great very helpful, explained everything , really happy with the service they provided and would defo recommend Thank you

February 27, 2026
Unprompted review
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Reply from Kindertons

Hi Angela, thank you for taking the time to share your feedback on our service; it is very pleasing to hear how happy you've been with everything, and especially that you'd recommend us. Thanks again, Kindertons.

Rated 5 out of 5 stars

I had Shaun drop off and vehicql to me…

I had Shaun drop off and vehicql to me who was very friendly and polite. He went over all the car details and took what documentation he needed from me. I was shown how the car works and given all tbe details for if I needed to contact anyone and what number to use. I would highly recommend. Becky, Wigan

March 18, 2026
Unprompted review
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Reply from Kindertons

Thank you for getting in touch Rebecca; we are thrilled to read how well Shaun has represented our company. Please be assured we will share this with him. Thanks again, Kindertons Customer Experience Team.

Rated 5 out of 5 stars

Great Service

Molly from the Transport Team dealt with the arrangements for my hire vehicle following an insurance claim quickly and was able arrange a like for like replacement for my damaged Tesla.

March 18, 2026
Unprompted review
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Reply from Kindertons

Hi David, thank you for taking the time to let us know how satisfied you were with the service you had from Molly; we are very proud of her and the excellent service she continues to deliver. Thanks again, Kindertons Customer Experience Team.

Rated 5 out of 5 stars

I made this because the services at…

I made this because the services at kindeston is very great and frindley nice Customer service

March 18, 2026
Unprompted review
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Reply from Kindertons

Hi Awad, thank you for your review on the service you have had; it is lovely to hear everyone was friendly. Thanks again, Kindertons Customer Experience Team.

Rated 5 out of 5 stars

Very quick and easy

Very quick and easy, nice car too!

March 18, 2026
Unprompted review
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Reply from Kindertons

Hi Mitchell, thank you for your review. Glad to hear everything has been smooth for you, and you've enjoyed using the hire vehicle. Thanks again, Kindertons Customer Experience Team.

Rated 5 out of 5 stars

Having an accident is never nice

Having an accident is never nice, but Molly supported me through the whole thing, she organised the hire car for me and even when i had another accident in the hire car she shop me through getting a second one, she called me regularly with updates and followed up with emails when i asked. The service i received from her through Kindertons’s was actually amazing. I would thoroughly recommend their services 100%

March 18, 2026
Unprompted review
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Reply from Kindertons

Thank you Lily, for sharing your amazing review about the excellent service provided by Molly.

Kindertons Customer Experience Team

Rated 5 out of 5 stars

Excellent service

Kindertons delt with my case very quickly and efficiently, communication was brilliant between myself and them , always updating me as to what's happing. Highly recommend kindertons.
Thank you very much for your outstanding service.

February 5, 2026
Unprompted review
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Reply from Kindertons

Thank you Calvin, for taking the time to share your feedback on our service. It is really pleasing to hear that you had a wonderful experience with us. Thanks again, Kindertons Customer Experience Team

Rated 5 out of 5 stars

The communication and understanding of…

The communication and understanding of this company was amazing the couldn't do enough for me and explained every step to me .

March 11, 2026
Unprompted review
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Reply from Kindertons

Thank you for sharing your wonderful review.

Kindertons Customer Experience Team

Rated 4 out of 5 stars

My Claim

My Claim was handled very effectively by Karen Baumber on behalf of Kindertons. The repair to my vehicle looks to be first class on initial inspection. The communication from Karen has been excellent throughout the process. My only slight complaint was the length of time it has taken to get the car back to me, considering the damage encountered, but I know that was out of Karen's hands

March 16, 2026
Unprompted review
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Reply from Kindertons

Hi Nick, thank you for sharing your amazing review about the excellent service provided by Karen.

Whilst repair delays are outside of our control we would like to apologise for any inconvenience caused.

Kindertons Customer Experience Team

Rated 5 out of 5 stars

Outstanding customer service.

Thashanthy was very patient and explained everything incredibly well for me.

I struggle with mental health issues and the whole process was quite worrying and stressful given it was a lot to take in and this particular incident happened a while ago yet the other party has not managed to resolve it yet.

She understood my worries and made me feel comfortable and completely at ease and despite asking her a lot of questions it never felt like I was being a bother or inconveniencing her.

I'd hope im never in a situation where I need accident management team again but should I ever need help after an accident I would happily use kindertons again they have been very helpful the entire time and Thashanthy in particular is a credit to the team and a fantastic help.

Customer service was impeccable.



March 12, 2026
Unprompted review
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Reply from Kindertons

Thank you Dan for taking the time to share your feedback on our service. It is really pleasing to hear that you had a wonderful experience with us. Thanks again, Kindertons Customer Experience Team

Rated 5 out of 5 stars

Thanks to Peter Ralph

Peter was very efficient, kind and respectful during our call today. He explained the process in full and gave me timeframes for next steps and promptly sent the paperwork to progress my case. Overall I was very pleased with his service and thank him for his time.

March 11, 2026
Unprompted review
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Reply from Kindertons

Hi Hannah, thank you for sharing your amazing review about the excellent service provided by Peter.

Kindertons Customer Experience Team

Rated 5 out of 5 stars

Understanding and friendly staff

I was put through to Charlotte Liles when I rang up to make a fresh claim. She was friendly, clear and guided me patiently through everything.

March 10, 2026
Unprompted review
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Reply from Kindertons

Thank you for sharing your amazing review about the excellent service provided by Charlotte.

Kindertons Customer Experience Team

Rated 5 out of 5 stars

I was very pleased with the service I…

I was very pleased with the service I received from Kindertons after I was involved in a road accident. They quickly provided me with a replacement vehicle and their staff were very polite and helpful throughout the process.

February 20, 2026
Unprompted review
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Reply from Kindertons

Thank you John for taking the time to share your feedback on our service. It is really pleasing to hear that you had a wonderful experience with us. Thanks again, Kindertons Customer Experience Team

Rated 5 out of 5 stars

Molly Wilkinson was outstanding

Molly Wilkinson was outstanding. Very helpful and clear on things that had to do and what not to do with the motor claim. 5 stars all round

March 10, 2026
Unprompted review
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Reply from Kindertons

Thank you for taking the time to share your experience of our service. It is really great to hear that everything has met your needs
Thanks again, Kindertons Customer Experience Team

Rated 5 out of 5 stars

Another firm let us down- these guys…

Another firm let us down- these guys where straight on it -car delivery so far so good

March 7, 2026
Unprompted review
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Reply from Kindertons

Thank you for taking the time to share your feedback on our service. It is really pleasing to hear that you had a wonderful experience with us. Thanks again, Kindertons Customer Experience Team

Rated 5 out of 5 stars

Yes this company did do well

Yes this company did do well, They kept me fully informed all of the way through of the progrees of my claim. They got me a perfect hire car as I need an estate and that's what they got me. Also Shane who delivered the Hire Car was fabulous. They informed me a what time they would be at my place of work. and they were bang on time. Thanks Shane

February 25, 2026
Unprompted review
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Reply from Kindertons

Hi Chris, thank you for taking the time to share your experience on our service. We are really pleased to hear that you've been happy with everything, and especially the service you had from Shane; we will be sure to share this with him. Thanks again, Kindertons Customer Experience Team.

Rated 5 out of 5 stars

Excellent service very efficient and…

Excellent service very efficient and customer friendly. Karen Baumber is excellent and dealt with my claim brilliantly and was very helpful. Very happy with the overall service from this company

March 6, 2026
Unprompted review
Kindertons logo

Reply from Kindertons

Thank you for taking the time to share your experience of our service. It is really great to hear that everything has met your needs
Thanks again, Kindertons Customer Experience Team

Rated 5 out of 5 stars

What a top company!

This was my 1st time using Kindertons after having a bump in my vehicle. From the get go, they were absolutely brilliant. Couldn't fault them!
I have hired vehicles from a number of places in the past, and there has always been "something " thats not gone well, or had a bad experience with a member of staff, ect. But Kindertons staff from the office ladies, to the drivers were 100% excellent and so very helpful.
Thankyou so much for making this a great experience!

March 5, 2026
Unprompted review
Kindertons logo

Reply from Kindertons

Thank you Esther for taking the time to share your feedback on our service. It is really pleasing to hear that you had a wonderful experience with us. Thanks again, Kindertons Customer Experience Team

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