Very good communication and customer service throughput this very stressful situation for me. Molly, Joshua & Richard , along with other call handlers put me at ease. Your support has been ex... See more
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With 30 years experience, Kindertons Accident Management is a market-leading service provider of full claims management, insurance and mobility solutions to the UK motor and insurance industry. We are a trusted partner to a wide range of valued customers from insurers, MGAs, high street brokers and other claims management companies to body shops, fleets and automotive dealership sites. Whilst our customer base may be extensive and complex, our proposition is simple: to provide an expert, seamless and efficient service to every customer, every time.
Kindertons House, Marshfield Bank, CW2 8UY, Cheshire, United Kingdom
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From start the finish kindertons were great very helpful, explained everything , really happy with the service they provided and would defo recommend Thank you

Reply from Kindertons
I had Shaun drop off and vehicql to me who was very friendly and polite. He went over all the car details and took what documentation he needed from me. I was shown how the car works and given all tbe details for if I needed to contact anyone and what number to use. I would highly recommend. Becky, Wigan

Reply from Kindertons
Molly from the Transport Team dealt with the arrangements for my hire vehicle following an insurance claim quickly and was able arrange a like for like replacement for my damaged Tesla.

Reply from Kindertons
I made this because the services at kindeston is very great and frindley nice Customer service

Reply from Kindertons

Reply from Kindertons
Having an accident is never nice, but Molly supported me through the whole thing, she organised the hire car for me and even when i had another accident in the hire car she shop me through getting a second one, she called me regularly with updates and followed up with emails when i asked. The service i received from her through Kindertons’s was actually amazing. I would thoroughly recommend their services 100%

Reply from Kindertons
Kindertons delt with my case very quickly and efficiently, communication was brilliant between myself and them , always updating me as to what's happing. Highly recommend kindertons.
Thank you very much for your outstanding service.

Reply from Kindertons
The communication and understanding of this company was amazing the couldn't do enough for me and explained every step to me .

Reply from Kindertons
My Claim was handled very effectively by Karen Baumber on behalf of Kindertons. The repair to my vehicle looks to be first class on initial inspection. The communication from Karen has been excellent throughout the process. My only slight complaint was the length of time it has taken to get the car back to me, considering the damage encountered, but I know that was out of Karen's hands

Reply from Kindertons
Thashanthy was very patient and explained everything incredibly well for me.
I struggle with mental health issues and the whole process was quite worrying and stressful given it was a lot to take in and this particular incident happened a while ago yet the other party has not managed to resolve it yet.
She understood my worries and made me feel comfortable and completely at ease and despite asking her a lot of questions it never felt like I was being a bother or inconveniencing her.
I'd hope im never in a situation where I need accident management team again but should I ever need help after an accident I would happily use kindertons again they have been very helpful the entire time and Thashanthy in particular is a credit to the team and a fantastic help.
Customer service was impeccable.

Reply from Kindertons
They were really helpful and sympathetic to my situation

Reply from Kindertons
Peter was very efficient, kind and respectful during our call today. He explained the process in full and gave me timeframes for next steps and promptly sent the paperwork to progress my case. Overall I was very pleased with his service and thank him for his time.

Reply from Kindertons
I was put through to Charlotte Liles when I rang up to make a fresh claim. She was friendly, clear and guided me patiently through everything.

Reply from Kindertons
I was very pleased with the service I received from Kindertons after I was involved in a road accident. They quickly provided me with a replacement vehicle and their staff were very polite and helpful throughout the process.

Reply from Kindertons
Molly Wilkinson was outstanding. Very helpful and clear on things that had to do and what not to do with the motor claim. 5 stars all round

Reply from Kindertons
Another firm let us down- these guys where straight on it -car delivery so far so good

Reply from Kindertons
Yes this company did do well, They kept me fully informed all of the way through of the progrees of my claim. They got me a perfect hire car as I need an estate and that's what they got me. Also Shane who delivered the Hire Car was fabulous. They informed me a what time they would be at my place of work. and they were bang on time. Thanks Shane

Reply from Kindertons
Excellent service very efficient and customer friendly. Karen Baumber is excellent and dealt with my claim brilliantly and was very helpful. Very happy with the overall service from this company

Reply from Kindertons
This was my 1st time using Kindertons after having a bump in my vehicle. From the get go, they were absolutely brilliant. Couldn't fault them!
I have hired vehicles from a number of places in the past, and there has always been "something " thats not gone well, or had a bad experience with a member of staff, ect. But Kindertons staff from the office ladies, to the drivers were 100% excellent and so very helpful.
Thankyou so much for making this a great experience!

Reply from Kindertons
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