Kindertons Reviews 

This is my first time dealing with Kindertons, and I can say with complete confidence that the service I received was excellent. Charlotte Liles was professional, polite, and took the time to clearly talk me through the whole process. Charlotte also provided additional phone support when I was completing documents that I wasn’t very confident about.

Charlotte was patient, supportive, and made everything much easier to understand. Her advice and guidance today made the entire experience 100% positive.

Thank you very much, Charlotte, for your professionalism and support.

Excellent service

Review:
I recently had to make a claim following an accident, and I am extremely grateful for the excellent service I received from Kendertons. From the very first call, their team was professional, calm, and very supportive during what was quite a stressful situation.
They explained the whole process clearly, kept me updated regularly, and handled everything efficiently. The claim was managed smoothly, and I always felt reassured that my case was in good hands. The staff were polite, patient, and genuinely helpful throughout.
I truly appreciate their quick response and high level of customer care. I would definitely recommend Kendertons to anyone looking for reliable and supportive car insurance assistance.

Superb service. Most impressed. Thank you

I found the service at Kindertons professional kind and friendly I was helped today by Gemma Carroll , she was very professional she made sure to explain everything to me in detail about the claim and the service and how the process will work. Very happy customer.

Excellent people to deal with
Listen and give great advice to deal with your claim

kept me updated regarding my vehicle

Do not use they are a scam they want to pay you under market value for your car while they submit the maximum to the 3rd party insurer. They also submit it to the 3rd party insurer without u accepting their evaluation.

Throughout the process the process wasn’t explained and my elderly father received incorrect or incomplete documents to sign. When he pointed out mistakes the communication to sign without reason got sterner.

Please see Google reviews. Feels like we are not alone.

I cannot praise kindertons enough for thier help and professionalism in everything they have done from the beginning to the end. Everybody I spoke to was very helpful and polite. I would certainly recommend this company

Very satisfied and happy with the service from the beginning to the end; they are very helpful.

I had a replacement car from these absolute scammers and ended up with two traffic fines of £80 each. On top of that, they shamelessly added another £36 to each fine for no legitimate reason.
When I asked them to explain why they were charging an extra £36, they arrogantly claimed it was because I had “created extra work” for them — as if passing on a fine justifies inventing extra fees.
Be extremely careful what you sign with these people. In my experience, they will squeeze every extra pound out of you they possibly can. I strongly advise everyone to stay away and avoid renting a car from them at all costs.

I had a great experience with Kindertons managing my accident claim. From start to finish, they handled everything seamlessly — taking care of all the paperwork, arranging a hire car quickly, and ensuring my vehicle was repaired and delivered back to me without any hassle.

The whole process was smooth and stress-free, with clear communication throughout. I didn’t have to chase anything or worry about the details, as they managed it all efficiently. I would definitely recommend Kindertons to anyone needing accident management support.

Karen Baumber called me today she was very professional and helpful from start to finish service and as top notch

Karen was absolutely amazing at keeping me updated every step of the way. Highly recommend her!!

I am very happy with this company. They always keep in touch. I am so excited.

Shane Brunt delivered our hire car. Explained everything about the car inside and out really clearly. Very helpful and reassuring about the whole process.

Our KIA was hit whilst stationary outside our home and the 3rd party admitted liability. His insurance company offered to take our car and repair it at their cost but we opted to use KIA to handle the claim as they convinced us that it would be seamless and all repairs would be covered under our warranty should things go wrong in the future.
Kindertons handled the claim on KIA’s behalf (unknown to us at the time). A courtesy car was provided in a timely manner but there was a few days delay in collecting our car for repairs. The repairs took 4 weeks for relatively minor repairs (front side panel and alloy repairs). Communication was non-existent from the claim handlers even though I constantly emailed them!
The only person who communicated with us was Charlotte Lowe, the car hire handler and she was amazing….thank you Charlotte!
I would not use KIA repair again if they continue to use Kindertons.

Everything was clear and easy from day one till end. Would definitely recommend

I had a very serious and unacceptable experience with Kindertons Accident Management.

After my accident, they provided me with a replacement vehicle that was in shocking condition. The seat belts had visible mould on them, which is completely unhygienic and unacceptable, especially when transporting my family. On top of that, the vehicle had a loud knocking noise coming from the front end, which appeared to be related to the steering rack or right-hand suspension/shock. This made the car feel unsafe and unreliable to drive.

This is extremely concerning, as replacement vehicles should be properly inspected, clean, and safe. Instead, I was given a vehicle that appeared poorly maintained and potentially dangerous.

What made the situation worse was their response. When I contacted them to report these serious safety concerns, I was told that nothing could be done because it was the weekend. This left me and my family without proper support or a safe solution, which is completely unacceptable for a company responsible for accident management and customer care.

This experience caused unnecessary stress, safety concerns, and inconvenience for my family. Based on this experience, I would not recommend Kindertons Accident Management. They need to take vehicle safety, hygiene, and customer support far more seriously.