knowhow.com 

Me and my girlfriend bought a Beko washing machine which was working great however the washing machine is currently broke. As soon as it broke we rang up and arranged an appointment. This has now been cancelled and rearranged a further 6 days later. This will be 15 days from the original call. I understand that it is 7 days from when the engineer comes but I am out of pocket paying to get my washing done. Why would I pay for a service which would take two weeks??

Left on hold for over an hour, after 25 mins someone answered then put me on hold again then was answered by the wrong Dept then put on hold again.. waited for 1 hour and 1 minute then gave up. Fuming

What a surprise still waiting for somebody to phone me with reference to fridge freezer being replaced.. will all end up with salmonella at this rate

I have been a know how customer for over 10 years. Have never been messed about like this before. Gave my computer in 6 weeks ago. They decided not to repair it. Appealed. Still haven't got a reply.it was raining.I slipped on my doorstep, the computer fell down. The engineer decide to much rain went into the computer. What is that? How much is to much rain. No cosmetic damage. Gave in the computer previously for repair. Came back battery not working. Don't ⛔trust them anymore.

Terrible service and a waste of money. I would not reccomend using the repair service at curry's PC world. I recently took in my laptop for repair. After I paid £190 to get the casing and keyboard replaced I went to pick up my laptop after nearly 2 weeks of waiting to find out my laptop now is actually in worse condition than when I took it in. The store assistant informed me that now the screen had lines going down it and thus wasn't working (the screen was fine when I took it in). I now have to wait another 6 days to get my laptop back and I have university work due in before my laptop is returned to me. In summary I will be taking my laptop elsewhere if I ever have to get it replaced or fixed again.

took a monitor in that was faulty and waited 3 weeks for it to be sent off to samsung. bit weird when im paying knowhow but anyway it remained in store unsent the whole time so the guy at the customer service desk ordered me a new one in. i had to call up a week later to chase it up as no one called me back but it had arrived and i was able to collect from store. i am glad i got a brand new replacement but was long waiting a whole month and having to do the chasing up myself. plus they never answer the fone. i rang the fone at the front desk 3 times and no answer so i called it while in the queue in store and i could hear it ring and not one of the 5 or 6 staff members behind the counter acknowledged it. then i told the guy that was me calling, hung up and said thanks for answering and as i was tellin him a woman came over and picked up the fone to make a call. unbelievable. but i got a replacement so 3 stars for giles the guy that sorted it for me. top man

Sent laptop back as stopped working. Turned out to be a simple cable that I could of purchased myself for 89p. Only took 7 phone calls and 8 weeks to sort it out then send it back to me.

KNOWHOW.. LOL. More like DONTKNOWS**T.

I bought a Samsung home theatre system in Dec’17 from Curry’s paid £1300 for it. Beginning of this month it stopped connecting to WiFi, called the support team tried their best to assist over the phone however didn’t work. Took the sound bar (which is AV receiver of the system) in for repair. when I got it back the report said the WiFi card was faulty but still didn’t connect to WiFi. Called up again the next day, explained the problem this time got it picked up from home. After a few days got call from the support team apologising for not fixing it the first time around, apparently this time it’s been fixed. Got it back today, opened the packaging to find out one of the side panels and back is heavily scratched!!! Paint work came off the side panel and the back casing is not even any more with clear indication of its tampering damage. As mentioned after paying £1300 and two years support plan, I am not ready to accept damaged product, also IT’S STILL NOT FIXED, doesn’t connect WiFi. I would appreciate an immediate response on how will this be replaced, after 3 weeks of repair efforts, hours of phone calls, cosmetic damage and most importantly failure to resolve the problem I am not willing to accept this product and want a replacement as soon as. Thank you.

Just before Xmas my mum died suddenly without warning the whole family where in shock mum and dad had been married 60yrs. Anyway a week later the oven developed a fault the oven was taking an age to cook anything an engineer came and said the oven was OK and left dad with a unusable oven. We called again and the same engineer came out and said it may be the door seal so ordered one to fit later. Third time he came with the door seal and snapped it while trying to fit it so needed to order another one now this was three weeks after first reporting the fault my 80 Yr old dad had been messed about so much he was sharp with the engineer saying did he know what he was doing my dad understandably stressed as we buried mum the next day. The fourth visit was from a different engineer because the other chap who couldn't fix the oven said dad had been aggressive towards him he's a little frail old man. The new engineer said straight away the burner in the oven was faulty which was then replaced and all was great At last. Fast forwards Sept the gas grill developed a fault wouldn't stay lit so contacted knowhow who said they would send an engineer out a week later I got a phone call saying it was the engineer from the first time and was refusing to attend because of dad what a joke so they said another engineer would come the week after. The next week I get a phone call saying again they wouldn't be coming because of dad to say I was angry would be a understatement so decided to let my sister deal with the incompetent fools. She sorted out another engineer (3 weeks gone by now) who came had a look and said he needed to source a part so dad was pleased it was being sorted. The engineer rang me and said he'd got the part and would come and fix the grill next week all good. Today knowhow rang and said they had cancelled his cover for being aggressive same incompetent chap who came the first time terrible service. I will never buy anything from curry's again.

Great attention and knowledge from John, @ Weston super Mare.
This person is the most helpful, patient and a pleasure to buy from.
Have bought a new I.pad he transferred all the contents and information in double quick time. It is so good to receive super service.
My advice, ask for John. !!

Don't waste your money buying a care plan, booked a TV in for a repair after my 2 year old accidentally cracked the screen, they sent the TV back without repairing and with out an explanation to why it wasn't repaired, after chasing them up the told me it was neglect, they don't inform you of anything, tried to appeal, they declined. An accidental damaged to is neglect, so they won't repair anything

Absolutely disgusted. Ordered a Rangemaster cooker online from Currys on the 14th September. Was called to say out of stock but would get delivery on 14th October. Heard nothing a few days later later I called to see when my cooker was being delivered. No apology but given today as delivery date. No time given so used tracker, status as 'ordered' nothing re delivery. So I called their 'customer service'. The female I spoke to was less than helpful so after 11 minutes and one hold I asked to be put through to a manager, 'there are no managers' all I was told was its 'extended range' as a member of the public I appreciate a conversation which does not include jargon. Asked for call back but refused had to keep holding. Apparently there are no managers in that department so could not speak to anyone. Another put on hold. After 20 minutes I called another department on another phone in an attempt to speak to a manager and this time spoke to Lewis who after a protracted conversation again would neither put me through to his manager (different department so couldn't let me speak to his manager) nor put me through to a manager of the department I was trying to speak to originally as would have to go through a collegue in that department first (even though I had spoken to someone in that department and they refused to put me on to a manager) I gave up at this point. I was still holding on to the other call and now was told that they had a delivery date of today (yes I had that too) but still could not tell me if I was getting my delivery today as it 'comes straight from the manufacturer'? 30 min wait still no idea if delivery coming.
I made clear in both calls that I am undergoing chemotherapy for cancer and that I need to find out when this is being delivered. Its over £2K (also ordered cooker hood separately so £2.5K) but although the payment went through quickly actually getting this order has turned into a joke. I was also refused to be called back as it was an 'incoming call centre only (first call taker)'. Pathetic.

Last ditch attempt to sort out just spoken to Currys who have confirmed that I will not get my delivery today.
Someone will call me tomorrow to arrange the delivery.
WHY KEEP GIVING DELIVERY DATES THAT YOU HAVE NO INTENTION OF HONORING??????????????

You are treated with contempt after you part with your money.

Thanks for making a cancer patient feel really, really great..........................................

Also review showing 1 plus a bit star would give it zero but had to give it 1? Should be zero

Updates. This afternoon got a call from David Beal (position unknown) apologising for the failed deliveries etc. To cut a story short said he would give me £281.11 compensation and arranged delivery of my cooker for Sat before 11am. I asked for a confirmation e-mail but received nothing so I summarised the call confirming refund and delivery to Currys Customer Service.
At17:17 I got an e-mail saying the refund was £208.11 not the £281.11 agreed.
I tried to e-mail back but it was a dead mailbox so I called the number on the email and asked to speak to David. He was on another call but then called back.
He stated that he had offered £208.11 not £281.11. I said I had repeated the amount back to him several times during the conversation and prior to terminating the call and then also in the follow up e-mail.
He denied this and said he had said £208.11. I said fine then play back the recorded conversation (all calls are recorded etc) as I know what was agreed. He went a bit quiet then said fine I will get its for you. I said fine I will wait. This went on for a while with me happy to wait as I am 100% on what was agreed, when he said 'ok Nadine I admit I lied to you about the recording'.
Great! Now a person in seniority admits lying to me. I then said that's ok because I have recorded this at which point he had a melt down and I have asked to speak to someone 'above him in the Currys food chain.

Seriously? Is this how you behave?
I have sent an e-mail to hopefully someone more senior we will see where this goes.

Had a call from another manager honouring £281.11 refund and promising delivery today before 11am. Had text to say delivery between 7am and 11am. Guess what they called at 10am to say both delivery drivers off sick and couldn't deliver today. Re arranged for Sat 3rd November? Only problem is 3rd Nov is a Sunday. Currently on phone to know how to sort this out.

Saga continues

Absolutely outraged with the service I haven’t received from these clowns.
My tumble dryer went off at the beginning of this month. An engineer came out late , 2 hours late! He fitted a new heater , still didn’t work , two more have come out since , said they can’t find anything wrong with it, (barely looked at it). I am currently in the phone to team know nothing and have been for 55 minutes. One member said they would send out a senior engineer which I was happy to accept, she then put me through to another department , where a rude, ignorant guy told me dismissively is am not sending you a senior engineer out’.
We are now without a working tumble dryer and I am at my wits end.
Go with ANYONE else to insure your goods because this lot are the biggest waste of space ever.

Really disappointed in the care plan that I was sold for my washing machine ! I have had my washing machine for around 9 years now, and have paid a monthly fee since I bought it for the care plan. in the past 2 years I have had my machine repaired numerous times, and at first I was very impressed with the service. I would have someone out to repair it within 2-3 days. Unfortunately the past 3 times I have needed a call out it has taken longer and longer for an appointment. This time the earliest I could be given was 10 days later !! I was lead to believe when the policy was sold to me that the machine would be repaired within a time limit of 3-4 days ! As my machine is getting older and more unreliable I need the care plan to be what I was sold it to be, fast and efficient. If currys cant arrange an engineer to fix it then they should offer a replacement especially after the machine being repaired so many time recently.

Useless bought a cooker 10 months ago and it stopped working phoned for it to be fix told me an engineer would b out on the 18 October between 8-6 waited all day no one came not even a phone call phoned them the next day and they said they didn't know when they could get someone out a house full of kids and no oven for over a week disgusting wont shop with currys again

I would like to recommend the sales team in Curry’s St David’s Centre Cardiff. Josh and Ieuan were extremely helpful, kind and patient. I have never had a good experience at curry’s but they have helped change my opinion. I would definitely go back there if I wanted to buy anything else from there in the future. They were phenomenal.

The website "malfunctioned" and took an extra £1300 for a dishwasher. It seems impossible to get this money back from them. I have called them everyday and had messenger communication and still they have not returned my money! Trying to get someone to call me back seems impossible.This is causing me so much stress. i literally don't know what to do to get my money back.

I'm editing to say that the lovely Belinda sorted it out for me and took ownership.
Knowhow should empower all their staff to be a bit Belinda!

Engineer came to fix a tumble dryer 20/9/19.
Part wasn't available.
Went over 14 day terms of the terms and conditions to repair,and 24 days without a tumble dryer.
Promised a voucher within 24 hours.
Recieved a week later after at least 5 calls and numerous emails.
When we went in to the store to get a replacement it took over an hour to finally get a replacement.Offered a machine not in stock after printing off the voucher and told must spend there and then.
With the voucher and laughable compensation we actually ended up with no compensation as this had to be added to get the replacement.
Truly the worst inept bunch of morons i have ever dealt with.
I would look to take out cover on any product with any other company as they do not deliver on any of their promises.
Minus 5 would be a true reflection of their sevice.
As for knowhow
Know nothing to help.
How to loose customers.

I’m deeply frustrated to learn today that ‘know how’ will be returning my TV without repairing it or offering a refund. When we reported the unexplained cracked screen the call handler from ‘know how’ advised that this was a common fault with this model and the TV would likely be replaced. The drivers who collected it also mentioned that it was a common fault.

When I called and spoke to another call handler today for an update he advised that I could not speak to the warehouse team who inspected our TV and deemed the damage our own fault. For reference the screen cracked underneath the plastic whilst we were out of the room - There is no damage to the outside of the Television yet we are somehow being blamed for causing the damage.

I was warned about shopping in Currys and now I know why. Next time I shop for electronics I’ll be returning to John Lewis. You a pay a little more but get treated with respect.

I bought a cooker with insurance for like for like replacement so for its taken 4weeks and its still not sorted I have sent emails of complaint spent at least 2hour overall on the phone latest is a cheque is supposed to be on its way but could take up to 28 day to get here then I have to bank and wait a further 5 days to clear which will mean I could be without cooking facilities of 8 weeks in total what a disgrace. I would never do insurance through them again

Horrendous experience. My tv was picked up for repair on the 2nd October, I was told it would be delivered the following Wednesday 9th. I took the day off work and no one appeared or contacted me. It is now the 17th and I’ve called 4/5 times and need to explain everything every time as no notes are held on the system. I’m absolutely fuming and appalled. Knowhow??? Where is my tv?? I have been paying for premium plan for 16 years and this is how I’m treated. Look at all these reviews!! Stop apologising and DO SOMETHING ABOUT IT!!