knowhow.com 

I purchased a care plan for my Beko washing machine in November 2014.Since purchased I’ve had 4 repairs, the most recent repair was reported over a week ago. I raised this as a health and safety issue due to smoke coming from it, burning smell and it tripping my electrics out.
Know how said this didn’t meet the criteria for a dangerous white goods repair and I’ve had to wait a week for an engineer to visit.
So far I’ve spent 5 hours on the phone to numerous departments in relation to this each one telling me a different story.

The engineer wrote the product off within 10 minutes of visiting.

So far I’ve lost a days wages and spent over £50 using a laundrette for which know how are not prepared to cover the cost for.

All I’m waiting for is a voucher code to enable me to purchase a new machine.... this apparently takes an additional 5 working days!

Anyone considering purchasing anything from curry’s please bear in mind they have no consideration for your cost incurred during the repair period nor do they respond to complain emails!

I will not be purchasing a care plan with this company ever again and will be telling everyone I know to go to AO.com!

Ordered a washing machine online yesterday, paid in full . for delivery today 11 to 3! Received confirmation of order and payment. No show !
Eventually got through by phone to helpful staff in Kendal store who passed me onto Team Know nothing! Round in circles more than half an hour,filled me with the biggest load of nonsense ive ever heard including the bank is holding payment until Team useless do fraud checks?! The payment had already been processed, not pending! After a great deal of ranting from me, I cancelled order.
He then said he would refund my money. I asked how could he refund money they have not received?? More circles of utter useless wrong information later, I was told the refund was being processed. and yes, you've guessed it 3 to 5 working days! I paid in full on order . Why should I wait for a week to get MY MONEY back ?? The money they say they had not received yet had gone from my bank. Yes Im raging , can you tell ????!!!

I have had insurance for my washing machine for many years and feel that with the amount of money that you pay it would be cheaper and easier to just buy a new washing machine each time.

My machine needed a repair recently, i had to wait a week for the engineer to come out.
They will not even give you a time until the night before the visit.

The engineer fixed the machine and left, less than 2 weeks later the machine has broken again and now i have been told that i need to wait another week for the engineers visit.

With 5 adults living in my household, this is unacceptable.

SHOCKING SHOCKING SHOCKING! How I wish I had been aware of the appalling reviews before having been sold the completely misleading 'Whatever Happens' policy on a large number of goods over the years. After paying a fortune for the 'cover', we had to make a claim this year after an accident involving my daughter and a laptop. The company disputed the claim saying it was a result of 'neglect', which they appear to do on most claims according to research I've done since! I contested by writing to the Claims Investigation Department back in July, no response. I wrote again in September and sent this recorded, again no response. But again this seems to be the chain of events for most claimants. Appalling that you can run a business in this way, mis-selling cover and then clearly outright ignoring customers. Please can someone explain to me exactly who I need to contact to get a response, and a resolution...

The customer service on this plan is atrocious. Whatever you do, avoid it at all costs. They will find every possible way to avoid having to replace a non-working device, and no matter how unhappy you are as a customer, they will disregard it. My desktop PC has been repaired 8 times in 9 years... note, 9 years of paying a monthly fee for a Whatever Happens service... it is totally nonfunctional but they refuse to replace it. Each time, it is sent back with a repair and each time it stops working again. I've asked multiple times to have it replaced and it has been refused each time. The employees have to cite the policy terms and conditions like robots... they clearly look embarrassed but have no choice. This is a corporate business which does not deserve any further customers. Please - stay away!

What is wrong with these people?
Brought my laptop for a repair of the corrupted software. After a week it was returned to me WITH A REPLACED SCREEN!! WHY??!! Bezel was poorly fitted, so I refused to take it back unless it was resolved. That was 6 WEEKS AGO. I did give them the benefit of a doubt, since I really wanted that laptop back. No response from their side. Finally, 6 days ago I requested a replacement, since i can do it after just 7 days (its been 5 weeks by that time). No response, no replacement voucher, which should be sent to me in 48h after claim (What I was told by the store) I WILL report this, and I WILL get my replacement, one way or another.

Don’t bother taking the insurance out for laptops , cause curry’s send it to know how , then they send it back saying they are not repairing it due to misuse or neglect , so will never get a laptop from curry’s again , and will certainly not get insurance , especially after paying it for 4 years .

I am currently battling with Currys/PC World ebay store in order to retrieve £1400 back for 2 iphone 11 128gb that I did not receive due to an error on their part.

I have messaged daily to teamknowhow, ebay, paypal, Currys and all of them are giving me the same message to wait 10 days. I placed the order on 19/10! If you look under the negative feedback on PC World/Currys official ebay store you will see that many people have paid for items they didn't receive and many people haven't received refunds either!!

I have reported this to ACTION FRAUD, PayPal and made an official complaint to Currys/PC world about this and if I am not refunded in the coming days I will be taking this matter to the small claims court to get my funds back with compensation due to all the stress, worry, time and money this is causing me!! I will also take this to the press and post all over social media until this is resolved!

Horrific customer service,lack of acknowledgement and no reassurance whatsoever.

Seriously avoid, you may think you can trust such a big retailer but they are not like they used to be..

Update on saga! Another visit by another engineer. Not able to fix it as had wrong part. I emailed knowhow team and on Tuesday 12th Nov received email stating that product was written off and I would receive code for refund by text in a couple of days. Now Monday 18th and have just spent total of 26 mins being shuttled around on phone to finally be told they haven't got engineers write off report yet. No code or communication from them at all. In my 70s with health issues this is the last thing I need. It has cost me over £30 in laundry fees which is nearly 20% of my weekly income Not being able to talk to someone and being passed around like this is causing so much stress that they had me crying on the phone. I just want ed what I paid for Now a refund and removal of broken machine. Why is it so hard?

I bought a washer dryer(logik) on 28/8/19. Used it only 4 times.Then it stopped working. Contacted Currys by phone. First visit arranged for engineer was 16/10/19 but then changed to 21/10/19.He came and then returned with spare parts on 26/10/19 After fitting parts the machine was still not working. Faulty spare part? He said he would report his findings. No contact from them since so today I went into store and asked them to sort it. They phoned but it took over 30mins to be answered. They asked if it could be written off but was told no and that they may have the part by next week and they will ring me. Not acceptable. As a pensioner with medical issues I need a washer/dryer that works. Now.

My second review, just to provide an update.
I took my laptop in for what should have been a simple repair to a damaged power button. Instead (after my laptop was only picked up weeks after initially taking it in) I was told that there was water damage to the laptop and the entire motherboard needed to be replaced at a cost of £240. This was one of the few things not covered by the warranty. Ironic.
I refused to believe this story as the machine is never in a position where it could be exposed to liquids, so therefore requested it be assessed again. I was passed from pillar to post, from one clueless consultant to the next for over 4 months trying to have the laptop reassessed with proof of their claim.

I was lied to and yelled at by several of the team members (I have their names), but was eventually provided with pictures which was supposed to substantiate their claim, however from my point of view it proved nothing.

I requested my laptop be returned and after it got misplaced again I eventually got it back, 5 months after initially booking the item in.

I took the laptop to an independent repairer who assessed the item and confirmed with me (within 2 hours) that the only damage was in fact the power button and could be repaired at a cost of £82.

Teamknowhow and Curry's clearly have a broken company culture and shocking customer service. I would suggest to anyone to stay away

Sent a Sony Bravia tv one year old that cost £2000 for repair for missing pixels. Had not heard anything back after 7 days. Called up to be told it had been written off the day before. Still not had any written communication. Taking this to trading standards. Customer service extremely poor. Wood advise anyone thinking of taking this cover to think twice

Worst experience I’ve ever had with Knowhow, they had the best customer service until they decided not to fix my tv that my son accidentally threw a toy at and it cracked, their reason is that due to neglect they can’t fix it. I did appeal and it’s been more than two months now with no reply at all, every time I call am told I should have received letter by by now, we can’t even use the tv until until we hear from them. Two months with no tv and five children in the house and still waiting. This is driving me crazy. I have bought from curry’s all my kitchen appliances and all my computers, laptops etc... and always took out cover with everything. I’ve been their customer for more than 16 years but I think am gonna end that now.

I ordered fridge freezer from currys, it is a integrated one and so included the installation service as well. Fridge freezer was delivered ok but the installation is horrible, my brand new fridge freezer is damaged during installation. Installation done today, I need to know what rights i have as a customer of currys now?
I am really upset and surprised by the bad quality of work by know how team/ currys...very unprofessional.

There was no zero star.
I'm at my Wits end. Bought a fridge freezer in February. Faulty. I have since had 3 replacements. All faulty and I now want a refund. It's being refused. Currys aren't taking responsibility and neither is hisense the manufacturer. I now have to seek legal advice over a £700 fridge. It'll cost them more on lawyers fees. I don't understand why they won't communicate with me. Never ever use currys /knowhow

Absolutely shambolic company to deal with. Delivery scheduled for Saturday between 1.15 and 5.15, self employed so no work that day. Call at 2.30 from driver to say on his way to A and E, totally unhelpful with reschedule. Called, waited around 15 minutes for them to answer to be fobbed off with some rubbish (they knew nothing about my delivery). Called back spoke to someone who said we could go to our local Curry’s and collect the item so off we went. Yes, you’ve guessed, you can’t do that! Really helpful lady in store arranged delivery for this afternoon between 1 and 5. Turned up, brought the TV in, then after they had left noticed it was the wrong size. Called them, so unhelpful it’s untrue, and it’s now 19.04 and lm waiting for a call back from the manager - like that’s going to happen! I will never deal with this or any associated company again.

I have numerouse emails from a myriad of people that call themselves tech knowhow thier there just there to calm the storm. I have been bounced between Currys and hoover over an oven for the past 2 months no more I shall take my claim to the county court and see what a judge makes of it

One star, as there wasn't any lower score.
My third attempt on the phone today to speak to a member of Knowhow Team who actually could help.
Booked a visit for an engineer to come and have a look at a broken washing machine for Monday , two weeks ago. They usually call before the visit. Instead of calling a friend who lives round the corner, who was willing to work from home and cover as I couldn't take a day off, they called a different number and not contacted him. Visit number one failed.
Last Monday I was able to take a day off to have the engineer round, double checked they have correct details. He eventually comes round, puts hand inside the drum, spins it, says bearings are gone. Checked battery, said will order new parts and someone will contact me regarding booking new visit to have the parts fixed. Second visit unsuccessful!
Managed to take one more day off today , engineer comes round looks at the kitchen and hall and says it is too small and he will not be able to fix the device as he needs more space to do it.
It's a big , time consuming job. Fair enough. Understand that.
Anyway, 3rd visit failed!
Due to nature of my job I struggle to take random days off.
Tried to call the customer service, asking what happens now? I clearly said I cannot take a weekday off and since we were not warned of obstacles like a small kitchen in advance, we should be able to be accomodate to a Saturday slot at some point.
Afterwards I receive a message saying someone will come and carry on fixing the machine this Friday!
I got lost.
No consumer rights respected, team that doesn't have a clue what's in their terms and conditions! Just appaling!

An update to my review after a response from a member of your Team. I have sent a formal complaint and waiting to hear what are the next steps there.

TEAM DON'T KNOW HOW!

If there was 0 stars, i'd rate that.

I've had a care plan with them for two years now. After dropping my laptop ON ACCIDENT, they have refused to fix it and labeled it as 'NEGLECT AND MISUSE'

Their customer call team is a load of rubbish. If you buy a laptop from them, NEVER, EVER, buy their care plan.

Utterly dismayed.

Worst ever customer experience. Our LG TV has gone back 2x First sent 13/09/19 And returned 25/09/19 and the second time uplifted 02/10/10 and only returned 24/1019 same fault still standing and still not resolved over a month later. THIS IS CLEARLY OUTWITH CONSUMER RIGHTS.
We continually have to call to chase for updates. We have been passed pillar to post. Today 26/10/19 I have spoken to 3x different departments as I am not willing to accept ANOTHER REPAIR JOB to no avail. The final department was complaints who advised they would call back. I am Customer Service specialist qualified in ITIL and this is the most shambolic customer service I have ever witnessed. Complaints advise I may need to take back to shop!! To decide if I get a replacement!

Left my 89 year old vulnerable Dad without an oven on a Friday night...ran out of driving hours??! Next possible delivery and install a full week later!
I had arranged a new oven and install to be carried out between 7am-7pm, driver called to cancel job at 5.40pm a full 1hr and 20minutes before 7pm deadline to say he had run out of “driving hours”.
Contacted customer services to talk to “Lee” (unable to give out surnames for data protection??) apparently the drivers are uninsured to drive after 7pm...which would make delivering goods just before that time impossible or was that not entirely true?? Realising I had been falsely informed on a few details I asked to be transferred to a manager “Hannah”. The same outcome, can’t deliver and install for a complete week.
You have failed me and left a vulnerable old man in a terrible position, shame on you Team Knowhow