Koolkingdom Reviews 

136
TrustScore 2 out of 5

2.0

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Rated 2 out of 5 stars

Firstly their high prices are somewhat offset by their frequent discount codes, but unfortunately free shipping is not likely. A 36 pack box ends up being £90 at best, when you can get it elsewhere f... See more

Rated 1 out of 5 stars

Please ignore good reviews as they are fake. Kool Kingdom is the worst site to buy cards from. - They offer 'free gifts' if you spend a certain amount like a free mystery booster pack, b... See more

Rated 1 out of 5 stars

Ordered during the winter sale, and received my cards fairly promtply. Unfortunately they sent out a lower rarity of a card I ordered. I got in touch to let them know, but unfortunately it see... See more

Rated 1 out of 5 stars

My order has been incorrectly delivered to the wrong address, are doing nothing at all the help me locate this. UPS cant help either unless the company using then open and investigation into this, I... See more

Company replied

Company details

  1. Game Store

Information provided by various external sources

Welcome to the Kool Kingdom, the place to go for Yu-Gi-Oh, Pokemon, Magic The Gathering, Cardfight Vanguard and other popular Collectable Card Games. See our amazingl prices that will have you coming back time and time again .


Contact info

2.0

Poor

TrustScore 2 out of 5

136 reviews

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2.0

All reviews

(136)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Got exactly what I wanted

Was able to find my product with relative ease (Yugi's legendary decks 2) and was not disappointed. Arrived in good time. VAT stings a little but in all very happy once again.

January 22, 2017
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

My order has been incorrectly delivered to the wrong address, are doing nothing at all the help me locate this. UPS cant help either unless the company using then open and investigation into this, I was promised ovet the phone by Koolkingdom thry would and sort it for me. They have taken my money and i have nothing to show for it, it has almost been two weeks since my money was taken. No replies from multiple phonecalls and emails, lets hope paypal can sort it for me.

Just dont make the same mistake i did, and was a large order also over £240. Shows just how much the customers matter. Massive dissapointment, changed alot since i last used them.

January 19, 2017
Unprompted review
Koolkingdom logo

Reply from Koolkingdom

Hi Chris

I am really sorry that your order has gone missing but equally I think your review is a bit harsh. We are doing everything we can to track what has happened to your order via UPS, who are saying that they delivered it to your address on the 11th January and received a signature. In the end, if it has gone missing and cannot be found, we will of course refund you, so in this event it us, not you who will be out of pocket.

Kind Regards

Kool Kingdom Customer Services

Rated 5 out of 5 stars

Excellent

Quick response to queries, great customer service, fast delivery and high quality products! A+++

November 13, 2016
Unprompted review
Rated 5 out of 5 stars

Great Service

Ordered multiple times now over the past year and a half, fast dispatch, quick delivery, and great customer service, my go to store for sealed products

November 13, 2016
Unprompted review
Rated 5 out of 5 stars

Awesome!

Really awesome service, they arrived the next working day and had given a really great price for the cards, best service I've tried!

November 13, 2016
Unprompted review
Rated 5 out of 5 stars

Great service from Kool Kingdom

We at Wargames + Miniatures Game Store use KK for our stock at the game store.
Yugioh and Magic The Gathering sleeve packs and Deck Boxes are usually in stock and delivered next day or at most within 2 days.
Great to work with, and will continue doing so.
Geoff (owner)
W+M Game Store

August 16, 2016
Unprompted review
Rated 4 out of 5 stars

Good, efficient service

Orders normally arrive quickly and any new releases are available quickly and often available to preorder. Discount codes help you make the most of your money and the website is user friendly and quick.

August 14, 2016
Unprompted review
Rated 5 out of 5 stars

Awesome site

Quick delivery, cheapest for cards I required and when I had a query my email was answered within hours. All round great product selection and customer service. I will defiantly be recommending this store and site to my other yugioh friends!

August 14, 2016
Unprompted review
Rated 5 out of 5 stars

Great Service

I have order cards from them 3 times so far, and each time they provided a great service! I payed a decent price for all the cards I ordered and all 3 of my deliveries arrived in the morning the following day after I ordered them.

August 14, 2016
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Ordered 2 structure decks and some booster packs and they arrived immediately the following morning at 9am. I was happy with all the cards, will definitely be placing another order.

August 14, 2016
Unprompted review
Rated 1 out of 5 stars

Useless website

I ordered some Yu-Gi-Oh cards from koolkingdom liking their low prices. After almost a week of waiting, I emailed them to find out what was going on as my order hadn't been sent out for delivery. Then, I look up my order status (again) and find out that it has gone from 'Processing' to 'Awaiting stock' even though what I ordered had no mention of being out of stock and still doesn't. The only thing that has changed is that it isn't on offer any more.
This website is just bad: don't even bother with it. They say they aim to send everything out for delivery within 1 - 5 business days but don't tell you if they even have the item.

***Oh yeah, they haven't even replied to my email.

August 10, 2016
Unprompted review
Koolkingdom logo

Reply from Koolkingdom

Hi John

I am very sorry to hear about this. However I am not able to find either an order, nor any e-mails in your name, so I am not able to deal with your issue. Please could you let me know the order number at ann.reade@koolkingdom.co.uk and I will look into the issue and get back to you.

Kind Regards

Ann Reade
Customer Services Manager

Rated 3 out of 5 stars

Good Service - Stock position...?

Generally, I've had good experiences with Kool Kingdom. Service response is good. The challenge has been that items that are out of stock, do not show as out of stock, orders are taken, and apologies made later. I'd prefer to know up front that an item is unavailable.

May 31, 2016
Unprompted review
Rated 4 out of 5 stars

Good experience overall

First off, their prices are very good. They respond to queries fairly quickly. I've been using them for years now and I've never had any big issues from them.

I'd definitely recommend that people check them out!

May 30, 2016
Unprompted review
Rated 5 out of 5 stars

Great company to order from

Ordering from Kool Kingdom was easy and hassle free. Their products are really well priced and although you pay for delivery the shipping is very fast. I ordered my item in the afternoon and it was with me the very next morning. I honestly can't fault their service at all.

May 30, 2016
Unprompted review

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