Koolkingdom Reviews 

136
TrustScore 2 out of 5

2.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Firstly their high prices are somewhat offset by their frequent discount codes, but unfortunately free shipping is not likely. A 36 pack box ends up being £90 at best, when you can get it elsewhere f... See more

Rated 1 out of 5 stars

Please ignore good reviews as they are fake. Kool Kingdom is the worst site to buy cards from. - They offer 'free gifts' if you spend a certain amount like a free mystery booster pack, b... See more

Rated 1 out of 5 stars

Ordered during the winter sale, and received my cards fairly promtply. Unfortunately they sent out a lower rarity of a card I ordered. I got in touch to let them know, but unfortunately it see... See more

Rated 1 out of 5 stars

My order has been incorrectly delivered to the wrong address, are doing nothing at all the help me locate this. UPS cant help either unless the company using then open and investigation into this, I... See more

Company replied

Company details

  1. Game Store

Information provided by various external sources

Welcome to the Kool Kingdom, the place to go for Yu-Gi-Oh, Pokemon, Magic The Gathering, Cardfight Vanguard and other popular Collectable Card Games. See our amazingl prices that will have you coming back time and time again .


Contact info

2.0

Poor

TrustScore 2 out of 5

136 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.0

All reviews

(136)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Ordered from these guys quite a few times. Had a great experience, they even called me to say a product wasnt in stock in my colour choice, and allowed me to change it. Not only that but the free boosters for being unlucky in their 1000 like competition was a nice touch, deffo recommend

December 10, 2014
Unprompted review
Rated 1 out of 5 stars

Awful company Avoid at all Costs!

First time buying from them, shipped out order 2 weeks from when I bought it. Had to constantly ask what was going on with the order. Received slow replys, with lame excuses like "Are system didn't show the order."

When I finally received the order, they gave me the wrong product from what I ordered. I never received any information about these changes, nor did I receive an apology for the absolutely appallingly slow service. The order never got fixed, as they started to ignore my emails.

I would definitely avoid this shambles of a so called "company", and stick to eBay, Amazon and other card retailers out there. I would give this a 0 rating, but there is no option to do so.

October 5, 2014
Unprompted review
Rated 1 out of 5 stars

Terrible company, just a waste of time

Don't believe all the "positive" reviews as they are most likely fake.

Ordered 3 cards from them that were in stock but they only sent 1 and put the other 2 on back order, very misleading and a waste of time.

Then ordered 3 cards which were in stock and were also in stock the next day, but as soon as the value of the card sky rocketed, my cards were put on back order and not sent out. This has also happened to a few of my friends on other occasions.

The site is only good for low value cards, don't expect to receive high value cards because they will take your money and not send.

This site is a joke and very useless, if you want your time wasted then by all means use them, but honestly you are better going else where to spend your hard earned money.

August 27, 2014
Unprompted review
Rated 5 out of 5 stars

Fantastic company and customer service.

Have bought a few products from this company and they really are amazing. Delivery was very fast and the products were well protected. Would highly recommend this company as they have really went the extra mile regarding customer service and ensuring my products get too me on time and in perfect condition.

June 2, 2013
Unprompted review
Rated 5 out of 5 stars

Fantastic service and staff that always go the extra mile for you

I have been using Kool Kingdom regularly for the last 4 months as I buy on behalf of our local Trading Card Club.
The staff have always gone the extra mile to ensure I get the deliveries for our weekly club sessions on time, & as I don't actually play the card games myself, I've valued their knowledge and advice in this area on what to buy for the club.
If I've wanted something they don't have in stock, if it's possible to get it for me they have done.
We don't have a specialist trading card shop in our area, & our club certainly values the range of stock that they are able to supply for Yugioh, Pokemon , Magic The Gathering & Cardfight Vanguard.
I would certainly recommend them to anyone needing any type of trading cards.

January 1, 2013
Unprompted review
Rated 5 out of 5 stars

Great Service and helpful staff!

I hadn't used Kool Kingdom before and made a large order, then wanted to change almost half of it, the staff were very helpful and patient, and they then sent it out the very same day i ordered it. Very impressed!

December 9, 2011
Unprompted review
Rated 5 out of 5 stars

Brilliant!

Can't understand the other comments - I've bought a load of really cool stuff from Kool Kingdom fairly regularly and they've been great. The packaging has been especially good - worth ordering some single cards just to get the cool plastic container they pack them in!

December 5, 2011
Unprompted review
Rated 5 out of 5 stars

Worth the wait!

My son loves this site. He has been ordering (well I have been for him) since he first got into YuGiOh when he was about 8 and 8 years later he still uses it to get single cards that he can’t find anywhere else. Sometimes you have to wait a bit for the cards to arrive if they are rare or hard to find but they always come through in the end.

November 28, 2011
Unprompted review
Rated 1 out of 5 stars

Fraud

I ordered items from the site that never arrived. After informing them, they sent out the items again. I didn't receive these either. I continued to email them but was ignored.

August 21, 2011
Unprompted review
Rated 1 out of 5 stars

Dealing with the company

This company is taking money and not fulfilling orders in the times stated intheir own terms and conditions. Emails are not answered nor is anyone available to answern the telephone.It is an answerphone which states leave your no. and we will return the call. they do not do this.
Personally I think what they are doing is fraud

April 19, 2011
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look