Koolkingdom Reviews 

I used this site for the first time the other day and I have to say it was worth it. The response time was fairly quick, and my order was shipped and delivered quickly after I paid it. The cards I got were in great condition and I would most definitely shop here again! The only thing however which makes this review a 4 star, and not a 5 star, is the fact that you pay a handling fee. This is only a small gripe but it's enough to lower it down because plenty of other sites do not have a handling fee, and this may deter me from making large orders as it increases depending on how much you order. For small orders though it isn't too bad, and the cards I ordered weren't available on any other site, so that was a benefit!

I have used KoolKingdom for about 3 years now and literally every time I've purchased from them I couldn't be happier. I personally think they have a large selection of Yu-Gi-Oh cards at a really fair price, where I live there isn't anywhere you can pick up cards nearby so it's great that I can pop online and get boosters or singles from them.
I only ever have to wait 1 full day between from when I place my order to when they arrive (obviously a couple of extra days if I order on the weekend) and I don't get these other reviews saying they've had to wait for weeks with no communication. The only 1 time they were out of stock on an a booster pack they said they had in stock I had a missed call and an answer phone message the day after placing the order with them being so apologetic and asking what pack I'd like instead.
To sum it up I think they're great and I know I'll continue to shop with them

Aside from a slightly cringey name choice KoolKingdom have been a solid company in my experience. I've always been happy with their prices and product range and their customer service has been incredibly friendly and helpful any time I have contacted them.

Not much else to say really, I'm happy with them and will continue to order from them in future.

I have ordered Yu-Gi-Oh cards from this site several times and all orders have arrived within about four working days. All cards were mint condition and had not been played. Cards came in protective sleeves and packaging. The site has a wide variety of cards varying from popular staples and frequently played cards from the current format (April 2016) such as Maxx "C", Emperor of Darkness Structure Deck, Ignister Prominence the Blasting Dracoslayer and Dante, Traveller of the Burning Abyss, to obscure, lesser-known cards like Crab Turtle, Crystal Beast Emerald Tortoise and many others. All are cheap compared to most other sites and a variety of rarieties are available.

I have been satisfied with every purchase I have made from Koolkingdom.

Please ignore good reviews as they are fake. Kool Kingdom is the worst site to buy cards from.

- They offer 'free gifts' if you spend a certain amount like a free mystery booster pack, but don't expect to get anything like a Pokemon or MTG booster, you'll most likely get a pack of collectible stickers or pictures cards which are worthless.

-They only offer 1st class postage then send your purchase when they feel like it, expect a one to two week wait even though you paid first class.

-Only card site that charge an extra 'handling' fee because of their large stock, yet bigger websites with bigger stock don't charge you. This is like a forced 'Tip'.

-Talking with customer service will get you nowhere...

Please avoid.

Order was delivered early and everything there. Never had any serious problems with them.

Never really had a problem with the company, reasonably priced products and quick delivery. The times I have had issues, they were sorted out by the staff quickly and efficiently

Fairly priced, have cards that many other sites don't, I'm yet to have a bad experience with them and I've used them 3 times and plan to in the future. Sometimes don't have everything in stock but that is made up by the fact they have cards other places just don't seem to have Overall I'm very happy with them.

Don't believe the "positive" reviews as they are probably plants!!!

Had to wait over 3 weeks for them to ship my item, which I ordered as recorded delivery.

They then proceed to NOT tell me the tracking number when they 'say' it's shipped. Proceeded to wait 2 more weeks until I receive the item.

ONLY at this point do I find out half the cards I ordered were not shipped, extra 'handling fees' were added due to 'unforeseen issues'.

A refund was not issued automatically and they didn't contact me to inform me of this change.

Then had to phone them up as they don't respond to emails where they say they only issue refunds on sundays so I have to wait. THEN I have to wait 2 more weeks after calling them up MULTIPLE times throughout this time.

DO NOT USE THIS SITE THEY ARE A RIP OFF!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
You have been fairly warned.

Do not use this website,They pretend to have in stock items so you buy, then send weeks later as it was not in stock. There are also hidden fees and the customer service is atrocious. Very rude people answer emails. They force you to pay 1st class or above and send items but they send using second class postage.

So I recently pre-ordered a box of the latest Yu-Gi-Oh booster from KoolKingdom, but turns out they accepted the pre-order despite not having the numbers required (in ordered stock). I emailed after a few days to chase up, that's when they say they are waiting on more stock to come in, I bring up that they allowed a pre-order despite knowing it was above their stock numbers, their response in the e-mail was we didn't get what we ordered and we didn't get what we expected. Which sounds like they knew they wouldn't get what they ordered and STILL took pre-orders for that number.

So I cancel the order. Then I get an email saying they're sorry to hear i'm cancelling as they put aside a spare box of the product for the order, so they couldn't spare the stock for paid pre-orders but are happy to use it in this manner. THEN they decided to charge me for cancelling something they promised and couldn't deliver. Referred to as a pre-order cancellation charge, which considering they admitted it wasn't a pre-order box I would receive is very strange.

Its not like flipping a coin to decide if its good or bad service you get, its more like rolling a 20 sided die and expecting the result to be 21.

Good selection of products, fast delivery. One quibble - don't tend to flag up items that are out-of-stock, only find out after order has been made. Would appreciate knowing this before making order.

I've bought myself a booster box and 6 booster packs and came with fast delivery. Although the booster box was bent in one of the corners I did get it at a good deal and the cards inside the box wasn't damaged

11/10 would buy from them again!

Everything i ordered was quick and well packaged

Would recommend if your looking for a site! :D

Prices are pretty good compared to others companies. And the delivery is very quick. 5 stars to Kool Kingdom.

I ordered a few single cards from here. they were quickly dispatched and arrived within 2 days of ordering in perfect condition. my cards arrived in a sleeve in a plastic case so they were well protected while being shipped. Also when I had questions about my order they were answered quickly by their customer support.

I recently placed 3 orders with KoolKingdom, and was ever so pleased with everything. There was a small error with one of the orders, but the team at KoolKingdom were more than helpful to fix everything. Exceptional customer service, and fantastic service. Will definately buy from again, and recommend them.

Many thanks,
Matt Williams :-)

Have been a customer for several years, never a problem....great prices!

---Update---
You'll find below the original review which was left while in the process of dealing with customer service. Since then the owner has phoned me up and offered a full refund and his apologies on the fiasco that took place. They have also removed the Magic singles from their website. Have updated my review from 1 star to 3 stars as while it was resolved in the end it could have been avoided.


---Original Review---
Placed an order with them because their singles were cheaper than anywhere else, this however was over 2 months ago, after contacting them after 1 month they said it could take up to a month, contacted them again and they cancel the order however since it was passed the cut off point for Paypal to refund me the money they had given me a voucher for store credit but to my surprise the code didn't actually reduce any of the cost for an order, not a chance I was going to sink money into such an unreliable company again.

I have used this company on several occasions and the product has always been as described.

There was one issue of a fairly pricey card that I had ordered not being in stock, despite saying it was on the website, followed by poor communication from the company. However, the problem was resolved by the owner and it appears to have been a genuine mistake.