I am a employee at kooma and this is far by the best company out there. We are all completely vetted to a high standards, kooma offers competitive rates to the customers. The readers including mys... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Spoke to many readers on here and find them to be pleasant and very accurate. When I am feeling low I turn to them and they give me clarity and make me feel so much better. I cannot understand what... See more
Company replied
Usually, I would give Kooma a 5 Star rating. I usually speak to two readers who are the most insightful I have ever consulted with. Yesterday I had a reading with a reader who only began giving me sup... See more
Company replied
Most of Kooma’s so called readers are fake, they basically tell you what you want to hear to make money out of you. The readers also know tricks like taking their time to respond to you (if it’s a tex... See more
Company replied
Company details
Written by the company
We are committed to offering the best psychic readings possible. Each of our Psychics, Tarot readers, Mediums, Clairvoyants, and other psychic readers is hand-picked for their unique talents, insights, and professionalism. We regularly assess the quality of our readers across our network to ensure our high standards are upheld. This includes both phone and online web chat readings, ensuring excellence and professionalism in every customer interaction.
Contact info
Suite 1, First Floor, 1 Duchess Street, W1W 6AN, London, United Kingdom
- help@kooma.co.uk
- www.kooma.co.uk
3.4
Average
147 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Feeback rejected on several occassions
This company rejects feedback left by callers for Kooma's readers.
Even a simple sentence such as 'Predictions never happened' will get rejected. I have been using their services over an x period of time and have had many readings -some were great some simply bad.
My feeback has been rejected , sometimes my feeback left for readers was even MODIFIED by Kooma, they have published only the good and removed that predictions did not happen or that in my opinion a certain reader is not psychic, to modify feedback left for readers is missleading and dishonest practice.
When I have phoned Kooma's customer service and complained about that I was told they reserve the rights to reject any feedback without a reason....
This is quite dishonest in my opinion, we should be able to leave a true and honest feedback for their readers despite if Kooma likes it or not.
What is the point to only have great feedback on their site? By modifying feedback and only displaying great feeback they are missleading callers.
Not very honest and spiritual approach to clients I must say.....
July 2, 2016
Unprompted review
Reply from Kooma
Dear Fashion,
Thank you for taking the time to leave us a review.
We will like to draw your attention to our Terms and Conditions where it is specified:
11. YOUR CONTENT - WHAT WE ARE ALLOWED TO DO
11.1 We may publish, check, edit or remove all or part of the comments or other material, including your name, town and country, which you submit to Us ('Your Content'), at our sole discretion. We are not obliged to do any of these things and We may not.
We appreciate rightful comments and publish the one star rating ones after listening to the recording and agree that the reader could have been better in their delivery. However, some comments are not only negative but also malicious towards the reader and these will not be accepted. Writing about a reader not being a psychic because they did not say what one wanted to hear is a type of comment we will also reject. For example, if a baker burns a cake will they be demoted from their baker profession or be told they are not a baker? even if that person had made the most tasteful cake previously?
The Kooma psychics are regularly vetted and we use the negative comments to help them improve. In other words, we may not publish all of the negative comments but use them to train our readers, so no reviews good or bad are ignored.
Thank you
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.