Krystellie Reviews 

226
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

No replies in2 days! Although been online posting on Facebook. Tried email and Facebook for past 2 days and nothing, other than comment deleted! Ordered and not only paid for next day delivery but pai... See more

Rated 5 out of 5 stars

I will honestly never get my extensions anywhere else but Krystellie. Their synthetic extensions are the best quality I've ever come across and are so thick. They aren't plastic looking or overly shin... See more

Rated 1 out of 5 stars

Absolutely disgusting customer service. Placed an order early September. Never received the extensions. Asked for full refund. They said they would look into it. They took 5 days at a time to reply t... See more

Rated 1 out of 5 stars

Horrendous. Disgusting service. Have placed 2 orders now - the first on 6th april on next day delivery and the 16th april, BOTH on next day delivery. I've messaged on Facebook multiple times - receive... See more

Company details

  1. Hair Extensions Supplier

Written by the company

Buy clip in hair extensions from only £11.99. Amazing quality at amazing price! Easy to use, over 30 colours available. Next day delivery.


Contact info

2.8

Average

TrustScore 3 out of 5

226 reviews

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1-star

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Hasn’t replied to negative reviews

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2.8

All reviews

(226)

5 reviews in the last 12 months

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Rated 1 out of 5 stars

Do not buy hair from here..

Do not buy hair from here... go to lullabelz! This company have sent me the wrong colour completely and when you dispute it they have you running round the houses asking for all sorts of information to basically wriggle out of rectifying the problem.... avoid and go elsewhere! Customer service is absolutely disgusting! Stuck with hair I can’t use and now being ignored completely

November 22, 2019
Unprompted review
Rated 5 out of 5 stars

One piece clip in hair extensions

I Ordered one 4 clip 24in piece straight/ Flicky carnation pink extension and I must say was very worried about the state it would come in after all the reviews. I thought I would only order one to see how it was as price was good. I was completely surprised at how nice and thick it was and it looks great. I have thick hair so I need two to make it look balanced. I put one on back of head and one around the top of head and my hair looks luscious. I've now ordered 3 more packs so I've a back up for New Year's Eve. All in all great for price and I live in Ireland it shipped to me within 7 days. If I have a problem with next shipment will update. But I think great service and great product. Only advice If you have thick hair buy 2.

So update on my last order of 3 more pieces. They arrived to Ireland in perfect condition and as ordered. My review is this is a good company.

November 21, 2019
Unprompted review
Rated 1 out of 5 stars

DIABOLICAL CUSTOMER SERVICE!!

DIABOLICAL CUSTOMER SERVICE!!! Sent something back coz it was terrible quality was told I was getting a refund and it’ll be once my bank in 5-7 days. Over 2 weeks later still no refund and they ignore every email sent I know they’re picking up their emails as they are replying to other ones from another address but not my complaint ones. Absolute joke. Take your money and ignore you. Scum bags. Don’t use

November 15, 2019
Unprompted review
Rated 4 out of 5 stars

Really like their clip in extentions

Really like their clip in extentions, they do the job for what you pay and can last a little while if looked after. I've bought from them a few times now and never had a problem with my order. I've given 4 stars instead of 5 as the extensions can sometimes tangle quite easily.

October 30, 2019
Unprompted review
Rated 1 out of 5 stars

Customer Service....... what customer service!!!

First order, sent to wrong address, ignored on customer service, so had to place in chargeback with the bank. Second order placed, in place of the first again with express Delivery...... turned up 3 days later, again emails, messages, Facebook ALL ignored, so had to charge back again for the express delivery......this was 9 months ago...Stupidly I reordered from this company three days ago because I was desperate! Again express and surprise surprise no item although it was dispatched yesterday with next day delivery. Tracking doesn’t work and no response from customer service..... kind of starting to think is personal! I Just want hair!

October 1, 2019
Unprompted review
Rated 1 out of 5 stars

Do not use them

Do not use them, hair very poor quality, over half of it fell out, have emailed them, sent pictures but no response or refund, awful company don't know how there still allowed to trade. As i said Do NOT USE THIS COMPANY.

September 23, 2019
Unprompted review
Rated 1 out of 5 stars

One of the Most umprefesional company's…

One of the Most unprofessional company's I have had to deal with, sent back 2 packs of extentions for a refund to then be told they can't as they had been opened (I said they must have the wrong order as my order was completely untouched and unopened) but its my word against them so I had little hope from that point on .... then they proceeded to ignore all my emails with no intention of refunding my money.... And kept the extensions to! , very unprofessional there are 100 times better company's out there for what they sell and my advice is use them and avoid these guys like the plague.

September 4, 2019
Unprompted review
Rated 1 out of 5 stars

TERRIBLE!

TERRIBLE!! HAIR NEVER CAME NEXT DAY DELIVERY WHICH WAS PAID FOR - ADVISED WOULD GET REFUND AND BRUSH FOR HASSLE AND NO REPLY FROM 6 COMPLAINT EMAILS.

June 26, 2019
Unprompted review

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