No replies in2 days! Although been online posting on Facebook. Tried email and Facebook for past 2 days and nothing, other than comment deleted! Ordered and not only paid for next day delivery but pai... See more
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I will honestly never get my extensions anywhere else but Krystellie. Their synthetic extensions are the best quality I've ever come across and are so thick. They aren't plastic looking or overly shin... See more
Absolutely disgusting customer service. Placed an order early September. Never received the extensions. Asked for full refund. They said they would look into it. They took 5 days at a time to reply t... See more
Horrendous. Disgusting service. Have placed 2 orders now - the first on 6th april on next day delivery and the 16th april, BOTH on next day delivery. I've messaged on Facebook multiple times - receive... See more
Company details
Written by the company
Buy clip in hair extensions from only £11.99. Amazing quality at amazing price! Easy to use, over 30 colours available. Next day delivery.
Contact info
Thompsons Yard, TS38RQ, Middlesbrough, United Kingdom
- help@krystelliefashion.com
- www.krystelliefashion.com
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Hasn’t replied to negative reviews
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Do not buy hair from here..
Do not buy hair from here... go to lullabelz! This company have sent me the wrong colour completely and when you dispute it they have you running round the houses asking for all sorts of information to basically wriggle out of rectifying the problem.... avoid and go elsewhere! Customer service is absolutely disgusting! Stuck with hair I can’t use and now being ignored completely
One piece clip in hair extensions
I Ordered one 4 clip 24in piece straight/ Flicky carnation pink extension and I must say was very worried about the state it would come in after all the reviews. I thought I would only order one to see how it was as price was good. I was completely surprised at how nice and thick it was and it looks great. I have thick hair so I need two to make it look balanced. I put one on back of head and one around the top of head and my hair looks luscious. I've now ordered 3 more packs so I've a back up for New Year's Eve. All in all great for price and I live in Ireland it shipped to me within 7 days. If I have a problem with next shipment will update. But I think great service and great product. Only advice If you have thick hair buy 2.
So update on my last order of 3 more pieces. They arrived to Ireland in perfect condition and as ordered. My review is this is a good company.
Hair arrived thick and what seemed like…
Hair arrived thick and what seemed like good quality, but after a light brush over half the hair has fallen out! I have messaged their Facebook page and contact faq but no reply! Disappointed.
DIABOLICAL CUSTOMER SERVICE!!
DIABOLICAL CUSTOMER SERVICE!!! Sent something back coz it was terrible quality was told I was getting a refund and it’ll be once my bank in 5-7 days. Over 2 weeks later still no refund and they ignore every email sent I know they’re picking up their emails as they are replying to other ones from another address but not my complaint ones. Absolute joke. Take your money and ignore you. Scum bags. Don’t use
Amazing!
Perfect extensions last really well and don't tangle. Perfect colour match x
Really like their clip in extentions
Really like their clip in extentions, they do the job for what you pay and can last a little while if looked after. I've bought from them a few times now and never had a problem with my order. I've given 4 stars instead of 5 as the extensions can sometimes tangle quite easily.
Lovely product amazing quilty will…
Lovely product amazing quilty will deffo order again
Love Love Love!
Absolutely adore these extensions! Always get so many compliments when I wear them and they are a perfect colour match!
Love the products
Love the products, great quality, texture and colour and fast shipping. Great customer service available too! Highly recommend these products 👌
Customer Service....... what customer service!!!
First order, sent to wrong address, ignored on customer service, so had to place in chargeback with the bank. Second order placed, in place of the first again with express Delivery...... turned up 3 days later, again emails, messages, Facebook ALL ignored, so had to charge back again for the express delivery......this was 9 months ago...Stupidly I reordered from this company three days ago because I was desperate! Again express and surprise surprise no item although it was dispatched yesterday with next day delivery. Tracking doesn’t work and no response from customer service..... kind of starting to think is personal! I Just want hair!
Do not use them
Do not use them, hair very poor quality, over half of it fell out, have emailed them, sent pictures but no response or refund, awful company don't know how there still allowed to trade. As i said Do NOT USE THIS COMPANY.
Very good
Ordered from them several times any problems I get a fast response
Order not received and no response! Terrible.
4 dresses ordered and never received. 8 emails sent and no response. Luckily paid through PayPal who also failed to get a response so refund provided to me by them. Really disappointing service. Would not recommend!
One of the Most umprefesional company's…
One of the Most unprofessional company's I have had to deal with, sent back 2 packs of extentions for a refund to then be told they can't as they had been opened (I said they must have the wrong order as my order was completely untouched and unopened) but its my word against them so I had little hope from that point on .... then they proceeded to ignore all my emails with no intention of refunding my money.... And kept the extensions to! , very unprofessional there are 100 times better company's out there for what they sell and my advice is use them and avoid these guys like the plague.
The best quality
The best quality hair pieces for such a reasonable price!! Fast delivery!
I always find the best quality and…
I always find the best quality and match Hair Extensions from Krystellie! Thank you for helping me with all bad hair days and nightmares when I've needed you the most x
The one piece clips ins are my absolute…haue
The one piece clips ins are my absolute go to hair style, I love them! Have been ordering them for years & wouldn’t go anywhere else . The hair is thick & lush! Love them x
Have been ordering hair peices from…
Have been ordering hair peices from Krystellie for a couple of years. They last a long time if looked after and brushed regularly. Value for money!
TERRIBLE!
TERRIBLE!! HAIR NEVER CAME NEXT DAY DELIVERY WHICH WAS PAID FOR - ADVISED WOULD GET REFUND AND BRUSH FOR HASSLE AND NO REPLY FROM 6 COMPLAINT EMAILS.
Regularly order extensions from here
Regularly order extensions from here. So easy to put in for an instant transformation. Great quality and value for money. Last a while as long as you take care of them.
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