Krystellie Reviews 

226
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

No replies in2 days! Although been online posting on Facebook. Tried email and Facebook for past 2 days and nothing, other than comment deleted! Ordered and not only paid for next day delivery but pai... See more

Rated 5 out of 5 stars

I will honestly never get my extensions anywhere else but Krystellie. Their synthetic extensions are the best quality I've ever come across and are so thick. They aren't plastic looking or overly shin... See more

Rated 1 out of 5 stars

Absolutely disgusting customer service. Placed an order early September. Never received the extensions. Asked for full refund. They said they would look into it. They took 5 days at a time to reply t... See more

Rated 1 out of 5 stars

Horrendous. Disgusting service. Have placed 2 orders now - the first on 6th april on next day delivery and the 16th april, BOTH on next day delivery. I've messaged on Facebook multiple times - receive... See more

Company details

  1. Hair Extensions Supplier

Written by the company

Buy clip in hair extensions from only £11.99. Amazing quality at amazing price! Easy to use, over 30 colours available. Next day delivery.


Contact info

2.8

Average

TrustScore 3 out of 5

226 reviews

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1-star

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Hasn’t replied to negative reviews

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2.8

All reviews

(226)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent one piece clip ins

Excellent one piece clip ins. Really quick delivery and colour is just as I'd wanted.
Easy and quick to put in.
I ordered the straight one and the curly one .
I've used clip in often before these sit lovely. I'll use Krystellie again and would recommend it

August 8, 2018
Unprompted review
Rated 1 out of 5 stars

Wouldn’t even rate this a star if I…

Wouldn’t even rate this a star if I didn’t have to! Went through the colour match service and was given the colour of my hair so I ordered it. It comes and was so much lighter than my hair! I had already read the terms and conditions that you were not to open the package or it couldn’t not be refunded so I didn’t, I then put it in the same bag it was delivered in with the return address on it and sent it for tracked delivery. I tracked the parcel and it was received and signed for and I waited a couple of days no refund. I then contacted to page who got back quite quickly asking for details I provided them with all the details and got no reply back, I then had to email again and they said I needed to provide more details and I did that and no reply! And still no refund so do not order of these people if you don’t know your exact hair colour because they will just steal your money.

August 8, 2018
Unprompted review
Rated 5 out of 5 stars

Ordered a set of clip in hair…

Ordered a set of clip in hair extensions with a view that they would probably come and be of terrible quality if they arrived at all (was sceptical due to the price) however fast delivery and stunning 3 piece hair extensions they quality is fab and the length and style is perfect the colour match was also excellent would recommend and defo use again.

August 5, 2018
Unprompted review
Rated 5 out of 5 stars

Had two sets of hair with perfect…

Had two sets of hair with perfect colour matches, curly and straight! Thick and good quality, really pleased! Cant use straighteners on them but what do you expect for the price! Bargain! Delivered mega quickly too! Will use again *****

August 5, 2018
Unprompted review
Rated 1 out of 5 stars

AVOID!

I sent some of my micro ring hair extensions in to get a perfect colour match but when I ordered the shade they matched it to it was completely wrong! I had to return a large order at my own expense, no refund has been given for the postage or the returned items and no one is responding to me. If you post on their Facebook they just delete the bad comments. AVOID this company!

August 3, 2018
Unprompted review
Rated 1 out of 5 stars

Fraudulent company

Fraudulent company. Assume most reviews are self written. I have lost my money & have now referred to trading standards in the hope that they are stopped conning people although as the company is dissolved they will prob just set up under another name again...complete waste of time

July 25, 2018
Unprompted review
Rated 5 out of 5 stars

Wowwwwww

I purchased these on a friday and recieved them on a monday which happened to be my birthday which was great. They feel so real and the colour was a perfect match to my hair. Wore them first time last night easy to put in and comfortable. Nobody realised i had extensions in but everyone commented on how healthy and thick my hair looked. Will deffo but again

July 25, 2018
Unprompted review
Rated 5 out of 5 stars

5 star hair extensions

Cant recommend these hair extentions enough. They are soooo thick!!! Couldnt believe how thick they were for the price. Great colour match also i got the bleach blonde was scared in case i chose wrong colour but its perfect. Blends seemlessly also. Fast delivery also Great purchase thank you!!

July 22, 2018
Unprompted review
Rated 5 out of 5 stars

I ordered two clip in one piece hair…

I ordered two clip in one piece hair extensions on Friday evening. Received an email on Monday morning saying my order had been shipped. Received my items on Tuesday morning. Really pleased with the quality and prompt service. Will definitely purchase again from them 😊

July 18, 2018
Unprompted review
Rated 5 out of 5 stars

I really really love these products

I really really love these products. They are so versatile, natural looking and lovely they give a real confidence boost and unbelievable low cost I was sure it was a con the first time I ordered but no con just a really great product at a great price.

July 16, 2018
Unprompted review
Rated 5 out of 5 stars

Recieved my hair extensions and was…

Recieved my hair extensions and was very pleased with overal service. Great quality, quick delivery and fantastic support from krystellie. They helped me in finding what was suitable for me and advised me on a colour as i struggled to do this by myself. Thank you very much very pleased with my purchase and support. 100% recommend!

June 30, 2018
Unprompted review
Rated 1 out of 5 stars

No replies in2 days

No replies in2 days! Although been online posting on Facebook. Tried email and Facebook for past 2 days and nothing, other than comment deleted! Ordered and not only paid for next day delivery but paid extra due to Saturday delivery and still not even picked up yet according to tracker and ordered especially for tonight! If I knew they wouldn't be here then I would have ordered elsewhere but trusted this company!

June 30, 2018
Unprompted review

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