Krystellie Reviews 

227
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

No replies in2 days! Although been online posting on Facebook. Tried email and Facebook for past 2 days and nothing, other than comment deleted! Ordered and not only paid for next day delivery but pai... See more

Rated 5 out of 5 stars

I will honestly never get my extensions anywhere else but Krystellie. Their synthetic extensions are the best quality I've ever come across and are so thick. They aren't plastic looking or overly shin... See more

Rated 1 out of 5 stars

Absolutely disgusting customer service. Placed an order early September. Never received the extensions. Asked for full refund. They said they would look into it. They took 5 days at a time to reply t... See more

Rated 1 out of 5 stars

Horrendous. Disgusting service. Have placed 2 orders now - the first on 6th april on next day delivery and the 16th april, BOTH on next day delivery. I've messaged on Facebook multiple times - receive... See more

Company details

  1. Hair Extensions Supplier

Written by the company

Buy clip in hair extensions from only £11.99. Amazing quality at amazing price! Easy to use, over 30 colours available. Next day delivery.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

227 reviews

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2.4

All reviews

(227)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

AMAZING QUALITY !

Very Satisfied !! Amazing quality and a perfect colour match after sending my hair picture through Fb messenger to their lovely team , great service I will be buying again and again ! Thank you guys !

April 12, 2018
Unprompted review
Rated 5 out of 5 stars

Thank you Krystellie the free colour …

Thank you Krystellie the free colour Match was spot on. The Hair extensions look and feel fantastic. Givens my hair some much needed volume and style . Fantastic love them some much feel like a new woman 💁🏻‍♀️💓💓

April 11, 2018
Unprompted review
Rated 5 out of 5 stars

Best Synthetic Extensions Ever

I will honestly never get my extensions anywhere else but Krystellie. Their synthetic extensions are the best quality I've ever come across and are so thick. They aren't plastic looking or overly shiny like other extensions and EVERYONE thinks they're my real hair! The prices are amazing and they always arrive so quickly, thank you Krystellie!

April 11, 2018
Unprompted review
Rated 5 out of 5 stars

I'm in Love 💗

Im really in love with this extension 💗 I was trying a lot and spend a lot of money for nothing.... Even its not real hair it feels and looks real... It's already in a nice shape and super thick.... The clips are amazing and staying on place... The customer service is also very friendly and helpful... Just perfect...

April 8, 2018
Unprompted review
Rated 4 out of 5 stars

Great hair extensions ⭐️

Amazing hair extensions- the colour match is incredible and such a wide choice of shades. Excellent quality. The only slight snag is the delivery time. Granted I ordered on a bank holiday so allowed for 2 extra days but I didn’t receive my order until 6 days after I ordered even though the delivery charge was for 1-2 working days.

April 7, 2018
Unprompted review
Rated 5 out of 5 stars

Love Krystellie

Easy to use site, great customer service, prompt delivery and good quality products. I only buy my hair extensions here, I wouldnt go anywhere else for them. Clothing is nice too :)

April 4, 2018
Unprompted review
Rated 5 out of 5 stars

The best hair extensions i’ve ever bought

The best hair extensions i’ve ever had & now i will only buy them from Krystellie in both straight & curly. Also colour match for red hair in burgandy is bang on! Can’t fault the service or delivery time too! So glad i found you on Facebook!!

April 3, 2018
Unprompted review
Rated 1 out of 5 stars

I still havent recieved my extensions…

I still havent recieved my extensions yet. No one is giving me a refund, I even paid £7 for Saturday delivery and never turned up.
Bad customer service whoever runs your Facebook page Simon. And yourselves as I'm not even getting a straight anwser.

April 3, 2018
Unprompted review
Rated 4 out of 5 stars

Usually brilliant

Usually brilliant, love the hair extensions. Have had a few of the wrong items sent but most of the time they have corrected this. The actually extensions are brilliant for the price.

April 1, 2018
Unprompted review
Rated 5 out of 5 stars

Perfect long natural ombre

Bought the ombre chocolate brown and caramel one piece. Matches perfectly!! Quick to get to me and love the pricing and the videos on Facebook by the gorgeous girls of krystellie

March 31, 2018
Unprompted review
Rated 4 out of 5 stars

Thank you for my confidence boost!

I love the website, its so easy to find what you're looking for. I've got hair extensions from here a few times now and always love them. I always get compliments when I wear them and it boosts my confidence so much! The only complaint I'd have is that they don't last very long before they start to get messy and new ones are needed. But considering the price, you can;t have everything!

March 26, 2018
Unprompted review
Rated 1 out of 5 stars

Hope to God your colour choices are…

Hope to God your colour choices are right because you won’t get a refund. As many have said, refund requests are ignored via email and Facebook and customer service is excellent when getting your business but disappears when you need help. Legal action being taken. AVOID.

March 24, 2018
Unprompted review
Rated 5 out of 5 stars

Quite impressed will be back for more!

Quite impressed, for the price the hair is pretty amazing 😉 it’s not real hair so requires frequent brushing and more upkeep but good quality non the less and better quality than some much more expensive extensions I’ve had before. I will definitely be back for more and if they ever make human hair extensions will be the first to order!

March 24, 2018
Unprompted review
Rated 5 out of 5 stars

I absolutely love Krystellie!!

I absolutely love Krystellie!!

I mailed them on Facebook about a free colour match and they got back to me straight away and helped me pick what they think would match my hair best.I ordered a 20” curly one piece on the Monday and I had it by the Wednesday morning also came in nice packaging!

What I also liked when messaging their customer service team they reassured me of when the product arrived and it wasn’t a match to my hair as long as I didn’t open it I could send back for a full refund/exchange which is good but I didn’t have to do that as I got a match first time.

They also sell printed t-shirts , clothes and makeup which I was pleasantly surprised about and which I will probably look at soon

March 24, 2018
Unprompted review

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