Kwantum Reviews 

Helpful assistants, quick delivery of my order.

Purchased 6 curtains and it was delivered after about 3 weeks. The measurements of 2 of them was a bit off by 7 cm. I was told that the measurements are included in a 2 years guarantee. When I Asked for support to lengthen the 2 curtains, the worker told me that this is not something they do and that they used to do it before but not anymore. Then, when I asked for a solution, I was told to look for a tailor shop to fix it for me because they do not do it anymore.

Also, the curtains are not made of when piece and some of them look bad because they are 2 pieces tailored together. This was a very terrible experience after paying 450€.

I find the products really trendy with a good range of price

Amazing website with actual prices, lots of useful information, instructions and FAQ. Amazing big store in Nijmegen with amazing friendly staff. Bought floors with free installation for our new apartment and will definitely return here to buy curtains and something else as well.

I have had issues regarding my Kwantum order, mainly they did the floor skirts in a way that within a few days skirts started to come off and nails started poking out. Then we complained and after a short wait of three months they had sent the same people to fix it. Now this time it was done slightly better but skirts are still coming off. We mailed again to check but we didn't get any response. We then wrote a review and was asked to call. When we called we didn't get through to the right person for 30 minutes. It won't be exaggeration to say that the client services and the skirting was not the best.

We had a new floor installed with skirting, but it was so poorly done that the skirting came off nearly immediately leaving nails exposed which my young children then found. We contacted Kwantum and waited three months for them to come and redo the work. Some parts are coming off again. I contacted their customer service several times and have received no response. Poor quality, poor service.
I called Kwantum on the number provided in the reply and there were no relevant options to select from the menu. When I eventually got through to someone they said they would redirect me and then just put me back on hold. I waited thirty minutes and received no response. They apparently have no interest in resolving this.

in store everything went fine but there was no communication about the time of my delivery. even when i called customer service the day before the delivery. they only said between 07:00 and 21:00. i supposed to sit in my house prisoner the whole day? i eventually did get a timeframe from the delivery company the evening before the delivery. Why kwantum couldnt tell me i would receive a timeframe i don't know. if only they had told me the delivery company would send me a timeframe that would have been fine. but this was not communicated, by the salesperson or by customer service. not being able to plan for a delivery when your moving house is very stressful. As for the delivery company i opted to have it delivered up to the 3rd floor where my flat was. the said they couldnt get it up the stairs and told me i should cut the carpet to size out on the street. they left it there on the ground floor. i had to order a lift to get it in my house which cost me another 130 euros. overall a very negative experience from kwantum and thier delivery service.

Till now I do not receive my order! Yesterday I was waiting 3 hours! I need to pay for that time for the person who I hire for nothing! There is no contact with Kwantum as today is Saturday and their customer service line is not working! They can not help me in the shop! Drama!

Kwantum customer service is okay, but the chairs were extremely uncomfortable (no back, weird leaning curve), so that we had to send them back at our own costs. This cost us 14€ per chair. The wood is also of very poor quality. Very disappointing experience.

Nice discounts on website and great customer service from the in-store employee at MegaStore The Hague branch.

Terrible service. Our carpets were supposed to be delivered on Friday 3.11. nothing came and nobody bothered to inform us that nothing is going to be delivered. Called the shop in Zaventem twice at 3 and 5 pm checking if all is good. Lady told me she doesn't know when it comes and I should stay at home till 8 pm and wait. It is not her job to track my delivery. On Saturday apparently nothing could be checked after 2 calls I made / they were supposed to call back but nothing but ignorance. Today called In the morning and was told they gonna call back in few minutes. After 4 hours I called back and literally screamed. Of course i heard they gonna check and call me back....waiting.
Carperts have been bought and paid in Kwantum Zaventem in person.

Ordered curtains mid September 2023. Now 6 weeks they were supposed to be delivered and installed in the morning. When they did not show up I had to call and wait 20 minutes before someone picked up to tell me the order got canceled because the driver could not find the materials in the distribution center? No update from their side while you're waiting your day at home. Unbelievable.

Good quality compared to the price, fast delivery

The store it us very nice organized with a lot of good quality products and the staff ot is very happy to help every time.

My family is delighted with Kwantum products. Always happy to come back here for new home decor

I ordered my product on 30 july 2023 in Zoetermeer and was told that I can picked up my order within several days. After visiting your place for several times, I was all the time told that I will receive my order within 2-3 days. However, the last time when I visited your place on 7th September I was told the same story - my delivery in progress. After that I cancelled my order.
For that reason I really disappointed with your services.

Truly a professional service provided for our blinds and slats.

Sales representative helped us get the correct order measurements, and the correct product. Everything was in time and in perfect state!