L & M Carpet One Floor & Home Reviews 

132
TrustScore 2.5 out of 5

2.4

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Rated 2 out of 5 stars

I used these in my flat before and they just left big lump under the carpet because they couldn't be arsed to scrap the floor for a second. Moved into a 3 bed house and they came and did it all thr... See more

Rated 3 out of 5 stars

Although the sales people were nice, I did not feel they were very helpful. I was told to check websites to see what I wanted instead of them helping me to make choice. When I asked questions about t... See more

Company replied

Rated 3 out of 5 stars

The men repairing our floor were outstanding - worked hard to get the fix just right. Scheduling them on the other hand was a huge hassle - could not get anyone to return my repeated phone calls. To... See more

Company replied

Rated 1 out of 5 stars

It has been 3 months since our initial agreement with L&M to install hardwood in our hallway. The job is still incomplete and the workmanship on what was done is awful.

Company replied

Company details

  1. Flooring Contractor
  2. Handyman

Information provided by various external sources

Home of The Beautiful Floor Guarantee. Monday: 9 A.M. – 6 P.M. Tuesday: 9 A.M. – 7 P.M. Wednesday: 9 A.M. – 6 P.M. Thursday: 9 A.M. – 7 P.M. Friday: 9 A.M. – 6 P.M. Saturday: 10 A.M. – 5 P.M. Sunday: CLOSED


Contact info

2.4

Poor

TrustScore 2.5 out of 5

132 reviews

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2.4

All reviews

(132)

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Rated 5 out of 5 stars

Everything about the experience was …

Everything about the experience was excellent. Professional sales person-Laurel-and installers. I have used them three times and won't hesitate to use them again.

July 25, 2017
Unprompted review
L & M Carpet One Floor & Home logo

Reply from L & M Carpet One Floor & Home

Thanks for the review, Susan. We look forward to working again with you in any future flooring projects.

Rated 5 out of 5 stars

Excellent Service from start to finish

Excellent Service from start to finish. Store personnel were easy to work with - helpful but not pushy. Prompt follow-up for measurements. Installation was fast and efficient. Installers were very respectful of our home.

July 22, 2017
Unprompted review
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Reply from L & M Carpet One Floor & Home

Hi Mary,

Thanks for taking the time to leave such a wonderful review. We work really hard to offer our customers the best service and installation experience. We are very glad to hear you are happy with the outcome of the project.

Rated 5 out of 5 stars

I have been very pleased with my new …

I have been very pleased with my new kitchen flooring. The experience with the staff and installers was great. Thanks for the excellent service.

July 16, 2017
Unprompted review
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Reply from L & M Carpet One Floor & Home

Hi Jean,

Thank you for choosing us and for taking the time to leave your review. Enjoy your new flooring!

Rated 5 out of 5 stars

L & M is an amazing company

L & M is an amazing company. We have used them exclusively for our floor covering needs. They are always so courteous and timely in getting quotes to us. Their installation crews have many years of experience and complete their work with excellence.

Paul Dreiling, Administrator, Immanuel Baptist Church

July 14, 2017
Unprompted review
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Reply from L & M Carpet One Floor & Home

Thanks a lot for your positive review, Immanuel. We are happy to hear you are satisfied with your flooring installation. We look forward to working again with you in the future.

Rated 5 out of 5 stars

Excellent Experience!

From start to finish, this carpet purchase and installation was a very positive experience. I can sincerely recommend L & M Carpet and Flooring Center for all of your flooring needs! They carry an extensive line of styles and manufacturers. You will not be disappointed with your purchase, money back guarantee or total satisfaction.

July 13, 2017
Unprompted review
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Reply from L & M Carpet One Floor & Home

Hi Connie,

Thank you so much for your review. We work really hard to offer our customers the best brands, service and installation, so we are happy to hear you experienced this at our store.

Rated 5 out of 5 stars

Would highly recommend L and M

Would highly recommend L and M. From the time we entered the showroom until our carpet was installed, we have been completely satisfied with the level of knowledge, professionalism and customer service. The carpet is high quality. This is the only company We will ever use for any of my flooring needs.

July 13, 2017
Unprompted review
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Reply from L & M Carpet One Floor & Home

Hi April & Russell,

Thanks for this great review! We love to hear you are satisfied with our service and your flooring installation. We look forward to working again with you in your next project.

Rated 4 out of 5 stars

Laurie Kirby- Thanks!

I was very pleased with the service & quality of my new flooring & especially with the helpfulness & great attitudes of Brian the installer & Cathy Perkins in the store.

July 5, 2017
Unprompted review
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Reply from L & M Carpet One Floor & Home

Thank you Laurie for sharing your recent experience. We greatly appreciate the feedback and your business. If there is anything we could improve upon to make your next experience even better, please do not hesitate to let us know. Thank you again. Have a wonderful weekend! :)

Rated 5 out of 5 stars

L&M does the job

Angela Jordan went out of her way to help me get the carpet and expedited service that you would expect from a service oriented company. The process from order to installation was great and the work was professional. I was very pleased with L&M, and as Arnold said, "I'll be back."
Thanks,
Richard Fredette

June 15, 2017
Unprompted review
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Reply from L & M Carpet One Floor & Home

Hi Richard,

We are happy to hear you are happy with Angela's service and with the outcome of your flooring installation. We look forward to working with you again in the future! Thanks for taking the time to share your experience with us.

Rated 5 out of 5 stars

My husband and I went to L&M Carpet One …

My husband and I went to L&M Carpet One for bathroom and kitchen flooring. Angela Jordan was my Flooring Consultant and was great to work with. She covered all of my questions and worked on my schedule. The installation was very professional and the guys were great. I would recommend L&M to my family and friends.

David and Linda

June 4, 2017
Unprompted review
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Reply from L & M Carpet One Floor & Home

Thank you for the review, David and Linda. We really appreciate your kind words and recommendation. We hope that you love your new flooring for years to come!

Rated 5 out of 5 stars

L&M is wonderful

L&M is wonderful. Angie Jordan helped us choose the perfect floor for our house! We were very indecisive at first but she worked with us to choose the perfect product. The installers were on time and finished the install efficiently. We love the floor and the service we received at L&M.

June 3, 2017
Unprompted review
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Reply from L & M Carpet One Floor & Home

We're so happy that Angie and the rest of our team was able to give you an excellent experience, Chris and Cori. Please don't hesitate to let us know if you need anything else!

Rated 5 out of 5 stars

4 Rooms of Carpet and Tile Too

Had 4 rooms of carpet replaced and a tub surround re-tiled. Very happy with the level of service and quality of material and workmanship.

June 3, 2017
Unprompted review
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Reply from L & M Carpet One Floor & Home

Thank you for the kind words, Larry. We can't wait to work with you again!

Rated 5 out of 5 stars

Easy to work with

Easy to work with. Did what they said they were gonna do. Beautiful installation. Would recommend L&M to anyone looking to have any flooring done.
Thank you L&M

June 2, 2017
Unprompted review
L & M Carpet One Floor & Home logo

Reply from L & M Carpet One Floor & Home

Thank you for the kind words, Mike. We're thrilled that you enjoyed working with our team. Thank you for trusting us with your flooring needs and we appreciate the recommendation!

Rated 5 out of 5 stars

Very Happy Customer

I have used L & M Carpet One Floor several times and each time I have been thoroughly pleased. Everyone was so helpful and ready to please. Starting with coming to our home to measure to the installation. Our salesperson, Misty, was so knowledgeable and pleasant to work with. The installers did an excellent job. I would recommend L & M every chance I get.

May 31, 2017
Unprompted review
L & M Carpet One Floor & Home logo

Reply from L & M Carpet One Floor & Home

Thank you for the kind words and review, Harry & Shirley. We appreciate you continuing to trust us with your flooring needs and please feel free to let us know if you need anything else!

Rated 5 out of 5 stars

Installation was done on schedule and …

Installation was done on schedule and very professionally. Pleasant and competent installers and salesman who was very knowledgeable and helpful in deciding what to do. Terms of the contract were followed and no problems of any kind encountered. A very satisfying experience!

May 23, 2017
Unprompted review
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Reply from L & M Carpet One Floor & Home

Thanks for the great review, Harold. We hope to work with you in the future!

Rated 4 out of 5 stars

Carpet Installation was Satisfactory

Sales was courteous, not pushy. Choices of carpet were endless for types & colors. Installation crew were friendly and arrived on time. They were very efficient, completing three rooms in about four hours.

May 14, 2017
Unprompted review
L & M Carpet One Floor & Home logo

Reply from L & M Carpet One Floor & Home

Thanks, Bennie. We appreciate the kind words. Let us know if there's anything else we can do for you!

Rated 5 out of 5 stars

They were very helpful in finding what …

They were very helpful in finding what i wanted. the installer was on time, efficient , & respectful . This is my third experience with them. And i would recommend them.

May 9, 2017
Unprompted review
L & M Carpet One Floor & Home logo

Reply from L & M Carpet One Floor & Home

Hi, Amelia! It's great to hear you enjoyed your experience with us. We truly appreciate the feedback and look forward to being a part of your next flooring project!

Rated 5 out of 5 stars

Luxury Tile Install

Very nice job. Our Luxury Vinyl Tile is absolutely beautiful. The installers were very professional and took pride in their work. They were very meticulous. Thank you!

May 9, 2017
Unprompted review
L & M Carpet One Floor & Home logo

Reply from L & M Carpet One Floor & Home

We greatly appreciate you taking the time to share your wonderful review and we thank you for the sweet compliments to our team. Making sure our customers are happy and comfortable with their entire shopping experience is our top priority and our team is eager to go above and beyond to ensure this. Enjoy your new luxury vinyl tile!

Rated 5 out of 5 stars

Review

Very pleasant experience from everyone

May 8, 2017
Unprompted review
L & M Carpet One Floor & Home logo

Reply from L & M Carpet One Floor & Home

Thanks for the great review, JD & Mary. We hope to work with you all in the future!

Rated 5 out of 5 stars

Great local company with excellent …

Great local company with excellent selection of various flooring materials. Installers were polite and professional, did a great job. Be sure to ask for Angie Jordan, she is super.

May 8, 2017
Unprompted review
L & M Carpet One Floor & Home logo

Reply from L & M Carpet One Floor & Home

Hi Bob, thanks so much for the kind words about Angie and the rest of our team. We strive to provide kind and professional customer service and to always exceed our customers' expectations. We look forward to working with you again soon!

Rated 1 out of 5 stars

After getting the quote and paying for …

After getting the quote and paying for more than half the amount, three weeks passed and they never got back with me to set up a date to do the work. I got a refund and found someone else to do the work for 1/4th the cost.

May 8, 2017
Unprompted review
L & M Carpet One Floor & Home logo

Reply from L & M Carpet One Floor & Home

Hi Pete, we appreciate your feedback. We're sorry that we were not the best fit for your flooring project this time. Our priority is to ensure our customers' satisfaction, especially in cases like yours where the installation was done by another company, and we were working on a repair project. We needed some time to schedule the project and make sure we were using our best professionals to complete the job. If you have any additional questions or concerns you'd like to discuss further, please give us a call at 804-730-3016.

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